Subaru Crosstrek Complaints

1,200 consumer complaints on file.

#11460328April 10, 2022
VISIBILITY/WIPER
My 2020 Subaru crosstrek has repeatedly had its windshield crack for little to no reason. I have noticed my windshield crack in a similar spot (near the vin number area) multiple times with no incidents where a rock or other debris struck the windshield. This provides a visual distraction and safety issue while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459905April 6, 2022
UNKNOWN OR OTHER
The windshield cracked across the whole front of the car while it was parked in a private lot. There is no sign of impact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459072March 31, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CVT
Transmission was about to fail. Car started making noise at low speeds in drive and reverse about 2-3 weeks ago, so I brought it in and mentioned the noise to the service advisor. There were no warning lights, messages on the dash indicating a problem. Confirmed by a Subaru dealer as needing to be fully replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458817March 29, 2022
VISIBILITY/WIPER
Within a month of owning this vehicle new, the windshield formed a crack in it randomly. A few weeks later It formed another in the center near the driver's side making it harder to focus on the road. Now we have 2 cracks next to each other obstructing the driver's view.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458888March 29, 2022
VISIBILITY/WIPER
I purchased my 2019 Subaru Crosstrek in 2019 brand new and as of March 29th, 2022 I have had two windshield replacements due to cracks. I have never had this issue before with my other vehicles and I have also owned a 2016 Subaru Impreza so I am assuming it might have something to do with the year and model of my current Subaru. I recently replaced my cracked windshield last month and today I have discovered another chip in my windshield. This will be the third time that my windshield has cracked. When brought to the attention of my Subaru dealer, they said it was not an issue and I am just unlucky. Upon further research online, I have discovered that I am not the only one who has had windshield cracking issues with a 2019 Subaru Crosstrek.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458866March 29, 2022
VISIBILITY/WIPER, UNKNOWN OR OTHER
I bought this car January 2021. In June 2021, the smallest pebble cracked my windshield while I was driving on the freeway. Yesterday, 3/28/22, I was driving home from work like usual and my sunroof spontaneously exploded and completely shattered. Yep, you read that right. Don’t believe me? Search up: Subaru exploded sunroof on Google. Thank god I had the sunroof shade closed or else the glass would’ve fallen all over me. I suffer from trauma caused by a past car accident where I was in the passenger and do not take broken glass lightly which is why I chose Subaru to be my first car that I bought. I came home shaking and found out that other subaru owners experienced the same phenomenon after doing some research. However, Subaru does not want to take responsibility for this. You’re telling me that I don’t have to be in an actual accident in order to be harmed by my car that I was promised was not just one but THE TOP reliable and safest car in the industry?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458638March 28, 2022
VISIBILITY/WIPER
This vehicle has a crack across the lower part of windshield. Apparently this is a notorious subaru problem I'm told.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457958March 23, 2022
VISIBILITY/WIPER, STRUCTURE:BODY
Unknown Windshield Cracked, No apparent reason, and can be inspected. Nothing has been reported or inspected as of yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456853March 15, 2022
UNKNOWN OR OTHER
I bought a 2021 Subaru Crosstrek in August 2021 and noticed that the hood has been very difficult to get open and closed. I brought it to the dealership and they did not do a thing about it. When I would try to pop the hood it wouldn't pop up at all and when I would get on the road it would come undone on it's own. It never came flying up over the windshield impairing my vision so the secondary safety latch was working properly but the fact that the Subaru dealership said nothing was wrong with it was concerning. A separate mechanic not related to Subaru looked at it and adjusted something under the hood so that it is easier to get open and doesn't do this anymore but I still want to report it because I believe that it is a safety issue others could be facing with this vehicle. Closing the hood without slamming it down and getting it to lock down into place is still difficult. No Police were involved in looking into this issue. The only warning light that I had was when the hood opened while I drove on a high speed roadway and it was to notify me that the hood has opened, but as I stated previously the secondary latch worked properly but if it hadn't it would have definitely impaired my vision and could have caused an accident. Thank you for your time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455981March 10, 2022
EXTERIOR LIGHTING
Dome light goes has gone on automatically several times. Twice drained my battery. Never use dome light because I do not drive at night and have never turned it on myself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455699March 8, 2022
VISIBILITY/WIPER
TWO incidents: 1) Within a month of buying a brand new car, the windshield chipped. A small pebble hit the windshield while driving it. I've been hit by hundreds of small pebbles in other cars over the years and never had a chip. Got it repaired the next day with Safelite, they did a repair and it seemed to work fine. No further issues with the chip. They were shocked at how easily it chipped. 2) Feb 2022, I had my car at the dealer for about a week, and then drove it home and parked it in the driveway. Came back to it a day or two later, and there was a large crack originating by the heating elements/where the wipers are. It had 4 or 5 branches out, 3 were small, one was medium, and one large crack went all the way to the middle of the windshield. No damage, didn't hit anything, the crack is nowhere near the chip. Spontaneous crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455519March 7, 2022
POWER TRAIN
The vehicle has experience numerous times now, and has been to the dealer for repairs regarding an unanticipated loss of all ability to accelerate or maintain speed until the vehicle is shutdown and restarted. This has caused significant stress when traveling on a fast moving freeway in the fast lane and then having to quickly get to the shoulder to "power-cycle" the vehicle. The dealer has seen the vehicle 5 times for this issue in the 10 months we have owned it, starting at 6k miles and we just got it back from 2 weeks with the dealer; today it has 9k miles. The dealer has told is that the vehicle losing all power and ability to accelerate or maintain speed is a safety feature. I feel having my wife and three children in a vehicle the significantly increases the chances for collision as very much the opposite of a safety feature. We have tried working with the dealer over the past 6 months and 3k miles, but need the help of an advocate who can influence the dealer to correct the issue before someone gets hurt or worse. The date shown below is only the first instance of many instances of power loss.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455160March 4, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2018 Subaru Crosstrek. The contact stated that upon entering his vehicle after a light snowstorm, he noticed a vertical crack had from the bottom passenger’s side of the windshield. The contact stated that the crack had expanded further up the windshield and obstructed his vision while driving. The dealer was notified of the failure and claimed they never heard of such a failure. The contact stated that he was also informed that the windshield was not covered under warranty and was provided an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454527February 28, 2022
VISIBILITY/WIPER
Windshield cracked after 3 weeks. Was hit by a very small rock when travelling at 30 mph, and a 10 inch crack appeared. In 40+ years of driving, I have never had a rock cause that much damage to a windshield, even at 60 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453205February 21, 2022
ELECTRICAL SYSTEM
Battery won't hold a charge. Car is not reliable, danger of not starting and being stranded. Car has been inspected by dealership twice and new batteries were installed but the problem persists. No warning of low battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453326February 21, 2022
VISIBILITY/WIPER
Out of no where the window chipped and then cracked later that day
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453095February 20, 2022
VISIBILITY/WIPER
Windshield cracked across bottom portion. Many other Subaru owners have had the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452593February 17, 2022
ELECTRICAL SYSTEM
The key gets stuck in the ignition. We have to turn the ignition to ACC or start the car then switch it back to OFF multiple times for it to release. We have not had the issue looked at yet. It's easily reproduceable. No other symptoms are present. Subaru issued a recall for this issue for vehicles with a CVT transmission but there are countless complaints of this happening to non-CVT transmission Subaru vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452072February 15, 2022
SEATS
I've owned cars for 40 years. And not once in 40 years, has the ash from a cigarette caused a seat to immediately burn. And I mean burn. Not just a burn on the outside of the fabric, but deep down into the padded material within seconds. Thankfully, I was able to put it out in the heavy smoke phase, before it turned into a full blown burning flame, burning the entire car seat and car. After my experience, it floored me that wasn't discovered during any type of testing that might be done on a vehicle. A major safety issue in my mind. I decided to report it now, because I'm surprised nobody else has. Considering there aren't a lot of cigarette smokers it's not surprising I guess.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11451908February 14, 2022
VISIBILITY/WIPER
Windshield defective/easily damaged. Minor roadway pebble created a pit. Seems to be an issue with many Subarus.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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