Subaru Crosstrek Complaints

339 consumer complaints on file.

#11621623October 23, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
I have noticed an issue with Driver side mirror housing, vibrates, and shakes while driving at any speed since I took delivery on September 27, 2024 from Subaru Of Clear Lake. It is making it hard to observe anything in that mirror, making it almost useless. Took it to Team Gilman Subaru north. They said that they tighten the mirror/ housing and that are confident that it is secure, but once I pull off lot it is still doing it! But I also was told that they would get me out quick and not have to do anything paperwork makes me wonder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619942October 15, 2024
SERVICE BRAKES, ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My 2024 Subaru Crosstrek was stopped at a red light behind a car. My cruise was disengaged after the car stopped and my foot was on the brake. Suddenly, the car lurched forward on its own and only stopped when I pressed hard on the brake and moved transmission from drive to park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619624October 14, 2024
ELECTRICAL SYSTEM, POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Check engine light came on while idling. "Eyesight" tech turned off along with certain associated safety features. Next day, vehicle struggled to ignite. Came to a complete stop at an intersection, released brake, stepped on gas, and the car rolled forward as if in neutral and bucked up and down like a rodeo bull.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617582October 1, 2024
POWER TRAIN
I purchased the vehicle used on 8/7/24 with 4,507 miles on it. On 8/13/24 while stopped at a red light in the fast lane, the car failed to accelerate and all the warning lights on the dashboard illuminated including the AT oil temp light which according the to owner's manual indicates the transmission. It stands for automatic transmission oil temperature. After turning on my hazard lights, I put the car in park and turned off the car and restarted it and I was able to pull into a parking lot. I had it towed to Subaru who said it was code p1868 and was the transmission. They drained and refilled the transmission and said the fluid was dirty and contained metal debris. When I asked them why a car with such low mileage would have dirty fluid containing metal debris, I was told it could have had low fluid from the factory or the factory could have used "crappy" fluid. I was also told the reason so many warning lights come on is because those systems become disabled when there is a problem. I got the car back on 8/17/24 and then on 9/7/24 while driving, all the lights came on again including the AT oil temp light which was noted to be yellow and flashing. Subaru of America towed it to Subaru again. They said it was the same code and this time they're replacing the valve body. Today is 10/1/24 and Subaru still has my car. They said if it happens again, then they will finally replace the transmission. When it was towed to Subaru on 9/7/24, it had less than 6,000 miles on it. I will upload the invoice from the first incident but I don't have the invoice from the second incident since my car is still at Subaru being repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616866September 27, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driver side exterior mirror vibrates and blurs / distorts the visibility at higher speeds when on the freeway or interstate. This is on a brand new 2024 Subaru Crosstrek purchased less than a month ago. Dealer recreated the issue but will not fix because they said other new crosstreks do this as well and is a design flaw issue that does not have a repair???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614683September 15, 2024
EXTERIOR LIGHTING
The SRH headlight system has a Dark square at the top of each side light pattern that is extremely distracting to the driver. As the vehicle is in motion and the headlights are moving back and forth due to steering inputs the dark spots appear almost as if an animal or object is running out in front of you. This constantly moving distraction is an accident waiting to happen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612855September 5, 2024
SERVICE BRAKES
The contact owned a 2024 Subaru Crosstrek. The contact stated that while driving at 15 MPH on the slow lane in the snow, he lost control. The brake pedal was depressed but failed to respond. The contact veered to the side of the road, off a slope, and then fell and crashed into a tree. There were no warning lights illuminated. There were no reported injuries or fire. The air bags deployed. A police report was filed. The vehicle was towed to an unknown location. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the event data recorder was retrieved. The manufacturer was unable to determine the failure. The vehicle was deemed a total loss by the insurance company. The failure mileage was approximately 1,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11612840September 5, 2024
ENGINE, EXTERIOR LIGHTING
1. The headlights in this vehicle have shadows and this is exceedingly disconcerting and actually dangerous. Subaru insists the headlights are fine and yet other owners of this same model complain of the same issue which I discovered in doing internet research. AND 2. Due to the use of soy based materials in the engine of this 2024 Subaru Crosstrek, it has literally been assailed by rodents. This has caused extensive and very costly damage. It has become a job in essence trying to find solutions to this problem in order to try to prevent it happening again. In all the 28 years at my location and two previous vehicles, this Subaru Crosstrek has had INCOMPARABLE rodent attacks to the engine materials. Apparently, this vehicle had rodents getting into the engine right away once it came to my location and it had to be taken in twice, having been out here around a little over one month. It was unknown to me rodents were getting into the engine until the first incident of something not working. The second time it had to be towed in as it would have been dangerous to try to drive it due to the damage. Additionally, the loaner, another 2024 Subaru Crosstrek, was out here less than a week and suffered damage from rodents. This despite the fact that multiple rodent repellents, baits, bait traps, poisons, live traps, snap traps, etc., were used by myself personally and a professional pest control agency having been hired in addition. Using such attractants in vehicle manufacture is unethical, unprofessional, irresponsible, dangerous, constituting a hardship in several ways for customers and unconscionable. Naturally Subaru does not want to take accountability, despite it undeniably being their fault for choosing to use these materials while being fully aware they are rodent attractants. It also affects insurance rates adversely. Often you would not realize what damage and how much damage has been done to these vehicles until it might cause a breakdown on the road or worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610381August 23, 2024
STEERING
My steering feels loose to the point it is pulling to the right when you drive excess 35mph. It is to the point where it doesn’t feel very safe because if sometimes if you hit a pothole, it will want to turn the wheel to the right and pull you in that direction. I had the issue repaired once at the Subaru dealer where they did an alignment and tire rotation and the issue returned after about 1000 miles. There is no warning lights but the vehicle steering is not correct in any means.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610017August 21, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving in the left lane on a three lane highway (about 70mph) the car's automatic braking system engaged. The car would not accelerate creating a very dangerous situation on a congested highway at night. Luckily, we are able to navigate to a brake down lane without a collision. The check engine light, Eyesight light and RAB light turned on. The car would not function normally and was towed to a Subaru dealer (Patrick Subaru, Shrewsbury MA). Diagnosis was a failure of the Engine Coolant Bypass Valve P26A6. Other failure codes were: P0087, P2004, P2005, B2806, B2C22. I was told this is a known problem in Subarus of certain years, but, instead of recalling, the company has extended the warranty on the malfunctioning part. This incident happened without any previous warning and caused a life threatening situation for us and those around us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609757August 20, 2024
TIRES
THREE of four original equipment tires failed, the first one at 10K miles. Two failures were located at the sidewall/tread corner. The third tire failure was located in the tread area. The third tire is available for inspection. The vehicle electronic system informed us of the tire problem, when tires failed, so vehicle could be moved to safe area. The vehicle was inspected by Subaru of Little Rock, AR on July 23, 2024. Tire size: 225/60R17 The first failure was 1/25/24 with 10K miles The second failure (of a different tire) was on 7/16/2024 with 19K miles. The third failure (of a different tire) was on 8/8/2024 with 20K miles. See case number with Subaru of America # 240808-2001440
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609609August 20, 2024
EXTERIOR LIGHTING
can not see speedometer or RPM at night very dimly lit and the brightness control dose not work on these two instrument and also very hard to see in the rain you have to take your eyes off the road for 10 to 15 seconds to see how fast your going.I went off the road the other night because of this. Subaru said this is normal ???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609398August 19, 2024
STRUCTURE:BODY
The windshield keeps chipping easily. I have not had it inspected. I am not sure who inspects them. It is obviously a safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609385August 19, 2024
UNKNOWN OR OTHER
The windshield cracked during driving. Two linear cracks developed from the bottom of the windshield, one is extending across the whole bottom side of the windshield, the other is extending in the vertical direction. Picture of the cracks can be located in the attachment labeled in blue lines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608807August 15, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
A/C drain clogged and let water into car drenching all carpets below all seats- (2) electronic devices below driver and passenger seats malfunctioned and caused all Eyesight and safety systems to fail along with check engine light turning ON, all safety systems failed, all wheel drive offline and power steering went manual.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606748August 6, 2024
VEHICLE SPEED CONTROL
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603557July 20, 2024
UNKNOWN OR OTHER
On July 12, 2024 I was driving down the highway when my sunroof suddenly shattered. It sounded like an explosion or a gun went off. I nearly crashed my vehicle. There were no vehicles in front of me however there were vehicles behind me. I looked back into my rear view mirror and saw vehicles veering out of the way as parts of sunroof glass flew. Thankfully I was able to pull over safely. No injuries or accidents occurred. That same day I notified my dealership and they asked me to bring the vehicle in the following day. The following day on July 13, 2024 I took my car into the dealership to be seen and we were told it has happened before to several customers. No explanation was given as to how or why this occured. That same day I contacted Subaru of America and a case was assigned. We are still trying to sort out the issue and get the sunroof repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603340July 19, 2024
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
On two incidents randomly and without warning the car failed to accelerate while driving in traffic on an open road and I had to coast to safety and put in park, then drive, then travel less than five miles home. Both times I immediately scheduled service with suburu with appointments about a week out. The car drove without incident while awaiting service. Service failed to replicate the problem, diagnose or remedy it after having the car a week and I was told“vehicle is operating properly at that time”. The second occurrence at the end of June was far more dangerous as I was traveling at a higher speed in heavy traffic on a multi lane road when it occurred Car is unsafe for me, passengers and other drivers. I risk being stranded. I have no sense of reliability or safety and the car is just now at 30k
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602997July 17, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
All the advanced driver assistance system items listed on the website list all Shutdown. The emergency brake lamp also was lighted. Subaru service has not found a solution as of yet. This issue clears then coms back within a single day. I find the system that I purchased not working is most alarming.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602575July 16, 2024
AIR BAGS, SEATS
Airbag shows OFF even when passenger is seated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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