Porsche Cayenne Complaints

666 consumer complaints on file.

#11102015June 15, 2018
TIRES, TIRES:TREAD/BELT
IN 2016, AT AROUND 85,000 MILES THE BIG O TIRES, LOCATED AT 3415 S MARYLAND PKWY, LAS VEGAS, NV 89169, INSTALLED FOUR NEW TIRE ON MY CAYENNE S, 2005. THE TIRE MANUFACTURER IS CONTINENTAL AND ALL TIRES ARE OF 275/45/19 SIZE. ANTICIPATING A 470 MILES TRIP ON JUNE 8, 2018 FROM LAS VEGAS TO MOAB, UT, ON THE PREVIOUS DAY I CHECK ALL TIRES FOR PRESSURE AND APPEARANCE. THE PRESSURE OF THE REAR TIRES WAS SET AT 40 PSI. NO VISIBLE DAMAGES WERE DETECTED. ON THE DAY OF THE TRIP, AT 80 MPH THE REAR LEFT TIRE SUDDENLY LOST PRESSURE REQUIRING SIGNIFICANT EFFORTS TO CONTROL THE VEHICLE. AS SOON AS I MANAGED TO STOP AND LOOK AT THE PROBLEM TIRE, I NOTICED THAT ABOUT 70% OF THE TREAD LAYER WAS SEPARATED FROM THE BODY OF THE TIRE. AT THAT TIME, THE ODOMETER INDICATED THAT THE TIRES WERE USED ONLY FOR ABOUT 3,500 MILES. WHEN I CONTACTED BIG O TIRE IN LAS VEGAS ON MONDAY, JUNE 11, 2018, THE FIRST COMMENT THE MANAGER WAS THAT THE ACCIDENT WAS CAUSED BY A DEFECTIVE TIRE. HOWEVER, TWO DAYS AFTER RECEIVING THE CAR AND THE DAMAGED TIRE, HE INFORMED ME THAT CONTINENTAL REFUSED TO TAKE RESPONSIBILITY IN THIS CASE. THEY HAVE DETERMINED THAT A LOW AIR PRESSURE CAUSED THE DAMAGE. KNOWING THE FACTS, I BELIEVE THAT CONTINENTALS CONCLUSION IS MOST PROBABLY INCORRECT. I STRONGLY RECOMMEND THAT FOR THE SAFETY OF MILLIONS OF USERS OF TIRES MANUFACTURED BY CONTINENTAL, THIS CASE IS INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101936June 14, 2018
FUEL/PROPULSION SYSTEM
I PURCHASED A 2008 PORSCHE CAYENNE ON 3/14/18. HERE WE ARE 3 MONTHS LATER AND I NOTICED A STRONG GAS SMELL COMING FROM THE DRIVER REAR TIRE. I USED GOOGLE TO DIAGNOSE MY CONCERNS AND FOUND THIS: SEPTEMBER 25, 2017 ' PORSCHE IS RECALLING MORE THAN 50,000 CAYENNE SUVS BECAUSE THE FUEL PUMP FILTER FLANGES COULD LEAK GAS AND AT THE LEAST CREATE AN ODOR OF FUEL, AND AT THE MOST CREATE A FIRE HAZARD IF FUEL HITS A HOT IGNITION SOURCE. THE RECALLED GAS-POWERED VEHICLES INCLUDE THE 2003-2006 CAYENNE S AND CAYENNE TURBO, 2004-2006 CAYENNE AND 2006 CAYENNE S "TITANIUM" EDITION VEHICLES. SO, I TOOK MY CAR TO GET DIAGNOSED AT DEAN MCREARY PORSCHE IN MOBILE, AL AND WAS ADVISED THAT I HAVE A FLANGE AND SEALING RING LEAK AND THAT IT WOULD BE 1124.00 TO REPAIR. I AM HAVING THE SAME PROBLEMS DESCRIBED IN THIS RECALL. THIS IS A HAZARD. SOMEONE COULD DIE. I THEN CALLED PORSCHE NORTH AMERICAN AND THEY INFORMED ME THAT THE RECALL IS VIN SPECIFIC AND I DO NOT QUALIFY. THIS MAKES NO SENSE AND THEY SHOULD BE HELD RESPONSIBLE FOR REPAIRS. PORSCHE IS CONSTANTLY MAKING CARS THAT ARE UNSAFE AND WHEN A PROBLEMS OCCURS, THEY DO NOT WANT TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101214June 11, 2018
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
PORSCHE DIESEL EMISSION COMPLIANT FIX: - PORSCHE WAS REQUIRED TO APPLY EMISSION FIX TO 2014 CAYENNE DIESEL - DIESEL EMISSION SETTLEMENT REQUIREMENT IS THE EMISSION FIX "..WILL NOT RESULT IN ANY NOTICEABLE CHANGES TO THE DRIVING CHARACTERISTICS.." - IN JAN 2018, EMISSION FIX WAS APPLIED TO 2014 CAYENNE DIESEL - RIGHT AFTER FIX, THE CAR SHOWED 2-3 SEC LAG FROM THE STOP. AT STOP, WHEN GAS PEDAL IS PRESSED, THE CAR DOES NOT ACCELERATE FOR 2-3 SEC, THEN IT "JUMPS" - IN MAY, CAR WAS TAKEN TO PORSCHE DEALERSHIP. DEALER STATED THAT THIS LAG IS NORMAL AFTER FIX, EVEN THOUGH THERE WAS NO SUCH LAG BEFORE FIX - PORSCHE DEALERSHIP INSTALLED LATEST SOFTWARE ON THE CAR IN MAY. AFTER THAT, LAG DECREASED FROM 2-3SEC TO 2 SEC. BUT THE CAR STILL HAS ABNORMAL LAG - IT FEELS UNSAFE TO DRIVE THE CAR, WHEN MERGING TO ROUNDABOUTS, WHEN MERGING FROM THE STOP - A COMPLAINT WAS FILED WITH PORSCHE CARS OF AMERICA. REQUIREMENT OF NO "... NOTICEABLE CHANGES TO THE DRIVING CHARACTERISTICS" WAS DISCUSSED. PORSCHE SAID THAT THE PERFORMANCE IS "AS DESIGNED" - CLEARLY, WHEN CAR WAS PURCHASED IN 2014, THERE WAS NO LAG. THAT'S WHEN THE CAR PERFORMED AS DESIGNED. - EMISSION FIX NOTICEABLY CHANGED CAR DRIVING CHARACTERISTICS, IT MADE THE CAR FEEL UNSAFE. PRESSING GAS PEDAL FROM STOP DOES NOT RESULT IN SMOOTH POWER DELIVERY, IT IS NOT CLEAR IF THE CAR WILL DRIVE OR NOT FOR 2 SEC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100354June 7, 2018
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2004 PORSCHE CAYENNE S. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V576000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PERFORM THE REPAIR. THE DEALER (EUROPEAN IMPORTS CENTER, 808 PARKWAY DRIVE, HARRISBURG, PENNSYLVANIA 17103) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100161June 6, 2018
ENGINE, POWER TRAIN
PORSCHE CARS NORTH AMERICA AS PART OF THE EPA/CARB SETTLEMENT MODIFIED THE 2015 CAYENNE IN A MANNER TO COMPLY WITH THE ORIGINAL EMISSIONS REQUIREMENTS. THE MODIFICATION HAS SIGNIFICANTLY AFFECTED PERFORMANCE I SUCH A WAY THAT THE VEHICLE IS NOW DANGEROUS IN CERTAIN SITUATIONS. WHEN MERGING ONTO HIGHWAYS OR ATTEMPTING TO OVERTAKE THERE IS A SIGNIFICANT LACK OF RESPONSE TO THROTTLE INPUT LEADING TO NEAR MISSES BY OTHER VEHICLES. THIS HAS BECOME MORE PRONOUNCED AS THE MODIFICATIONS HAVE HAD TIME TO ADAPT OVER TIME. PORSCHE HAS CONTINUED TO DENY AN ISSUE AND STATES THE VEHICLE IS OPERATING AS DESIGNED AFTER THE MODIFICATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100213June 6, 2018
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2006 PORSCHE CAYENNE. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A FUEL ODOR EMITTED INTO THE CABIN FROM THE AIR VENTS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V576000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. PORSCHE OF SAN DIEGO (9020 MIRAMAR RD, SAN DIEGO, CA 92126, (858) 695-3000) WAS CONTACTED AND STATED THAT THEY WOULD REPLACE THE FUEL PUMP WITH AN OLDER MODEL UNTIL THE PART BECAME AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 190,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099903June 5, 2018
POWER TRAIN
TRANSFER CASE FAILURE. CAUSES INTERMITTENT ROUGH STUTTERING WHEN DEPRESSING GAS PEDAL ON HIGHWAY ESPECIALLY ON INCLINE. CAR DEALER DID NOT DETECT PROBLEM WHEN PERFORMING DIAGNOSTICS. WENT TO ANOTHER DEALER SERVICE LOCATION. SERVICE REPRESENTATIVE DROVE THE CAR AND QUICKLY CONFIRMED THE CAUSE IS A TRANSFER CASE FAILURE. WE WERE TOLD OUR CAR CAN STALL AT ANYTIME WHICH IS A CLEAR SAFETY HAZARD. AFTER A LOT OF RESEARCH, WE FOUND OUT TRANSFER CASE FAILURE IS A CONSISTENT AND RECURRING ISSUE FOR PORSCHE CAYENNE'S MANUFACTURED IN 2011 TO 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099994June 5, 2018
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2005 PORSCHE CAYENNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V576000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (PORSCHE OF HILTON HEAD, 107 DRIVERS WAY, HARDEEVILLE, SC 29927, (843) 208-3300) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099474June 4, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS, STRUCTURE:BODY:BUMPERS
TL* THE CONTACT OWNS A 2014 PORSCHE CAYENNE. THE CONTACT STATED THAT THERE WAS A SEPARATION BETWEEN THE BUMPER AND HEADLIGHTS. AS A RESULT, WATER ENTERED THE HEADLIGHT ASSEMBLIES AND CAUSED ELECTRICAL FAILURES. THE CONTACT STATED THAT THE HEADLAMP BULBS NEEDED TO BE REPLACED ON SEVERAL OCCASIONS. THE CONTACT ALSO STATED THAT THERE WAS EVIDENCE OF WATER DRAINING FROM UNDER THE DASHBOARD ONTO THE FLOORBOARD. ADDITIONALLY, THERE WAS A BURNING ODOR ON THE INSIDE AND THE OUTSIDE OF THE VEHICLE. THE CONTACT STATED THAT THE BURNING ODOR WAS MORE PREVALENT AFTER THE CATALYTIC CONVERTER WAS REPLACED PER A CLASS ACTION LAWSUIT. THE VEHICLE WAS TAKEN TO HENNESSEY PORSCHE (990 MANSELL RD, ROSWELL, GA 30076, (770) 643-6100) AND PORSCHE ATLANTA PERIMETER (4006 CARVER DR, ATLANTA, GA 30360, (888) 893-6299), BUT THE FAILURES COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. THE CONTACT STATED PORSCHE AND ITS VENDORS DAMAGED HER NEW TIRES. THE CONTACT REQUESTED THE TIRES BE PLUGGLED, BUT THE DEALERSHIP DECIDED TO DO OTHERWISE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11097638May 23, 2018
FUEL/PROPULSION SYSTEM
JULY 28TH 2014 PLAZA MOTORS FOUND FUEL PUMP FLANGE FOR SECONDARY FUEL PUMP WAS LEAKING FUEL THEY REPLACED THE FLANGE AND SEAL SINCE IT IS A RECALL SHOULD I BE DUE FOR A REFUND? AND ARE THEY REQUIRED TO REPLACE IT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097659May 23, 2018
POWER TRAIN
IN 2013 I HAD THE REAR DIFFERENTIAL REPLACED FOR 1600 NOW I AM EXPERIENCING VIBRATION AT INITIAL TAKEOFF TOOK IT TO THE DEALER WAS TOLD IT IS THE REAR DRIVESHAFT THAT NEEDS TO REPLACED AGAIN AND THE COST IS 2400.00. PER THE WEB THERE HAS BEEN A LOT OF COMPLAINTS FOR THIS SAME PROBLEM WHY HASN'T THERE BEEN A RECALL? WHAT IS THE PROCESS TO GET A RECALL FOR THIS PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096251May 22, 2018
FUEL SYSTEM, GASOLINE
2005 PORSCHE CAYENNE. CONSUMER WRITES IN REGARDS TO FILTER FLANGE OF FUEL PUMP. *LD THE CONSUMER STATED THE VEHICLE FAILED WITH THE SAME DEFECT AS DESCRIBED IN THE RECALL, PRIOR TO RECALL BEING IN EFFECT. THE MANUFACTURER WAS NOTIFIED AND HAD NOT RESPONDED TO THE CONSUMER'S REQUEST FOR REIMBURSEMENT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093250May 10, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2005 PORSCHE CAYENNE. THE CONTACT SMELLED A FUEL ODOR INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE FUEL TANK FLANGE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AT THE CONTACT'S EXPENSE. ONE MONTH AND THREE WEEKS LATER, THE CONTACT RECEIVED A RECALL NOTIFICATION IN THE MAIL FOR NHTSA CAMPAIGN NUMBER: 17V576000 (FUEL SYSTEM, GASOLINE). THE RECALL WAS FOR THE SAME FAILURE THAT THE CONTACT HAD GOTTEN REPAIRED PRIOR TO RECEIVING THE RECALL NOTICE. THE MANUFACTURER WAS INFORMED THAT THE FAILURE HAD BEEN REPAIRED PRIOR TO HAVING ANY KNOWLEDGE OF THE RECALL. THE MANUFACTURER STATED THAT THEY USUALLY USE A THIRD PARTY FOR REIMBURSEMENT; HOWEVER, THAT WAS NOT THE CASE FOR THIS RECALL SO REIMBURSEMENT WAS NOT POSSIBLE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 59,626. *TT UPDATED 9/20/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092619May 9, 2018
POWER TRAIN
VEHICLE ACTS AS IF GOING OVER SPEED BUMP OVER 18MPH ALSO JERKING AND TUGGING ON YOU AS YOU ACCELERATE MAKING FOR HARD TURNING IN PARKING LOTS FEELS LIKE FRONT WHEEL IS LOCKING UP ALSO NOTICING SAFETY CONCERN WILE COMING TO STOP IN TRAFFIC UNDER ABOUT 3MPH THE VEHICLE SUDDENLY AND UNEXPECTEDLY LEARCHES FORWARD AS IF ENGINE HAS MORE POWER OR SOMETHING BECOMES UN JAMMED. TRANSFER CASE HAS BEEN REPLACED ONCE ALREADY NOW OUT OF WARRANTY IT FEELS AS IF A SAFETY CONCERN IS THE ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092779May 9, 2018
FUEL/PROPULSION SYSTEM
RECALL #AH10. MY TRUCK LEAK GAS EVERYWHERE; AND I'VE CALLED GAUDIN PORSCHE THEY SAID THEY'RE NOT DOING ANY RECALLS AT THE MOMENT. I CAN'T AFFORD TO FIX IT NOR CAN AFFORD THE GAS LOST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091943May 4, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2005 PORSCHE CAYENNE S. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V576000 (FUEL PUMP, GASOLINE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN NOVEMBER OF 2017. THE VEHICLE WAS TAKEN TO THE DEALER (THE COLLECTION, 200 BIRD ROAD, CORAL GABLES, FL 33146, PHONE (305) 444-5555), BUT THE PARTS WERE UNAVAILABLE. THE DEALER HAD BEEN WAITING FOR PARTS FOR MORE THAN NINETY DAYS. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE COLLECTION DEALER CONTACTED THEM CONCERNING PART AVAILABILITY. THE DEALER WAS INFORMED THAT THE PARTS WERE UNAVAILABLE AND THE MANUFACTURER DID NOT KNOW WHEN THEY WOULD ARRIVE. THE CONTACT WAS CONCERNED THAT THE VEHICLE MIGHT EXPERIENCE A FAILURE BEFORE PARTS BECAME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091036April 30, 2018
POWER TRAIN, VEHICLE SPEED CONTROL
2012 CAYENNE TURBO WITH 40096 MILEAGE AS OF TODAY. THE TRANSFER BOX WAS REPLACED IN APRIL 2016 AND APRIL 2018. COST AROUND $4,500 EACH TIME. TOTAL OF $9,000 REPAIR BILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089889April 24, 2018
POWER TRAIN
TRANSFER CASE FAILED 2016 ; WAS REPLACED BY DEALER AND FAILED AGAIN 2017. WHILE DRIVING FAILURE AFFECTS SHIFTING AND ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088822April 18, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 PORSCHE CAYENNE S. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V576000 (FUEL SYSTEM, GASOLINE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN NOVEMBER OF 2017. THE DEALER (CIRCLE PORSCHE, 1850 OUTER TRAFFIC CIR, LONG BEACH, CA 90815) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. IT WAS UNKNOWN WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084484April 10, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
1) COOLANT PIPE PROBLEMS,PORSCHE NEVER FIX THEM ,HAD PAY TO GET THEM FIX.(2) FILTER FLANGE FUEL PUMP LEAKAGE,PROBLEMS PORSCHE SAID UNFORTUNATELY, AT THIS TIME PARTS ARE NOT AVAILABLE.HAD IT REPAIR MY OWEN MONEY, DID NOT WANT TO CHANCE A RISK OF FIRE.(3) TRANSMISSION MODULE PROBLEMS DID NOT SHIFT RIGHT,HAD TO BUY NEW ONE.TO MANY PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Porsche Cayenne