Porsche Cayenne Complaints

666 consumer complaints on file.

#11162395December 19, 2018
FUEL/PROPULSION SYSTEM
RECALL AH10 INCOMPLETE DUE TO NON-AVAILABILITY OF PARTS. REPLACING FILTER FLANGE OF FUEL PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162255December 18, 2018
POWER TRAIN
MY PORSCHE CAYENNE DIESEL HAS HAD THE PORSCHE DIESEL EMISSIONS SETTLEMENT PROGRAM "FIX" COMPLETED. SINCE THE "FIX" THE VEHICLE HAS BECOME DANGEROUS TO DRIVE IN CERTAIN SITUATIONS. WHEN MERGING, TURNING A SLOW SPEED CORNER OR ROLLING THROUGH A YIELD SIGN THERE IS A SIGNIFICANT LAG/DELAY FROM THE TIME THE THROTTLE INPUT HAPPENS AND A RESPONSE FROM THE MOTOR. THIS DELAY HAS BEEN AS LONG AS 2 SECONDS LEADING TO NUMEROUS NEAR MISSES. PORSCHE HAS INSISTED THE VEHICLE IS FINE AND REFUSES TO DO ANYTHING ABOUT IT. ON MAR 16, 2018, AT 04:28 PM, "(XXXX)(PCNA, CR_EXT)" <(XXXX)@PORSCHE.US> WROTE: GOOD AFTERNOON MR. (X), I AM SORRY TO LEARN OF YOUR DISSATISFACTION WITH YOUR VEHICLE. IN ACCORDANCE WITH THE EPA/CARB APPROVED EMISSIONS MODIFICATION, THE SHIFTING BEHAVIOR HAS BEEN ADJUSTED. ADDITIONALLY, THE ENHANCED AUTOMATIC ENGINE BRAKING FEATURE HAS BEEN REMOVED. WHEN YOU EXPERIENCE THE REDUCTION IN MPG NOTED BELOW, ARE YOU TOWING AT THAT TIME? BEST REGARDS, [XXX] CUSTOMER COMMITMENT SENIOR SPECIALIST US CENTRAL REGION AND CANADA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161101December 13, 2018
POWER TRAIN
TRANSMISSION SELECTOR GUIR WORKING VEHICLE NOW STARTS IN GEAR AND CAN DRIVE AWAY WHILE YOU HAVE SELECTOR IN PARK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157213December 10, 2018
POWER TRAIN
THE PORSCHE DEALER INFORMED ME THE BUMPING NOISE WHILE ACCELERATING IS THE TRANSFER CASE. IT IS A COMMON PROBLEM ON ALL 2012 CAYENNE CARS. THE TRANSFER CASE WILL MAKE THE BUMPING NOISE WHEN ACCELERATING. IT WILL EVENTUALLY SLIP TO THE DANGEROUS POINT. THIS IS WHEN YOU ACCELERATE INTO TRAFFIC AND THE TRANSFER CASE ONLY SLIPS AND LEAVES THE SITTING IN TRAFFIC UNABLE TO MOVE. THE REPAIR IS $5000 AND REPLACES THE TRANSFER CASE. THE NEW TRANSFER CASE CORRECTS THE DESIGN FLAW. THE FLAW WAS IN THE TRANSFER CASE VENTS THAT WOULD ALLOW WATER TO BUILD UP IN THE CASE. THE NEW CASE COMES WITH VENT TUBES INSTALLED SO THE CASE CAN VENT PROPERLY AND WATER DOESN'T BUILD UP IN THE TRANSFER CASE FLUID. IT IS A SHAME THAT THIS PROBLEM HAPPENS BETWEEN 30,000 AND 80,000 MILES. IF I PAY $60, 000 -$100,000 FOR A CAR I WOULD EXPECT TO GET PAST 100,000 MILES BEFORE A MAJOR REPAIR. HOPEFULLY I DON'T GET KILLED IN TRAFFIC WHEN IT STARTS SLIPPING MORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157001December 8, 2018
AIR BAGS, ENGINE, FUEL/PROPULSION SYSTEM
I NOTICED A RECALL ON YOUR SITE FOR MY VIN # BUT I HAVE NOT BEEN REACHED BY PORSCHE TO FIX. I'M UNSURE IF THIS HAS BEEN THE CULPRIT OF MY CHECK ENGINE LIGHT AND AIRBAG LIGHT BEING ILLUMINATED ON MY DASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153996November 26, 2018
POWER TRAIN
DRIVING FROM NY CITY ON NOVEMBER 20, 2018 ALL OF A SUDDEN START HEARING LOUD CLUNKING/THUMPING NOISE FROM THE UNDER OF THE CAR. IT WAS SCARY. DROVE HOME VERY SLOWLY WITH FLASHERS ON. TOOK THE CAR TO THE PORSCHE DEALER IN ROCHESTER AND THEY DIAGNOSE AND QUOTE ME CLOSE TO $2000 TO REPLACE THE CARDAN DRIVE SHAFT. I DO NOT HAVE THE MONEY AND CAR IS PARKED IN THE DRIVEWAY AT HOME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153097November 21, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2005 PORSCHE CAYENNE. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE AIR BAG DEPLOYED WITHOUT WARNING OR A CRASH. THE PASSENGER SIDE WINDOW SHATTERED. THERE WERE NO INJURIES. THE CONTACT CALLED PORSCHE OF TAMPA AT 813-936-2222 (LOCATED AT 103 E FOWLER AVE, TAMPA, FL 33612) AND WAS INFORMED TO CALL THE MANUFACTURER. THE MANUFACTURER WAS CALLED AND THE CONTACT WAS REQUESTED TO PROVIDE PROOF OF OWNERSHIP AND INSURANCE. THE INFORMATION WAS PROVIDED TO THE MANUFACTURER AND AN EMAIL WAS SENT TO THE CONTACT, REQUESTING A PICTURE OF THE VEHICLE. THE CONTACT EMAILED THE PICTURE AND DID NOT RECEIVE A RESPONSE. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT A CARFAX REPORT REVEALED THAT THE VEHICLE WAS PREVIOUSLY INVOLVED IN A CRASH. THE MANUFACTURER DECLINED FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,482.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152891November 20, 2018
ELECTRICAL SYSTEM, POWER TRAIN
A START IGNITION WON'T START AND I HAVE TO PLUG THE KEY IN ORDER TO STARTED THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151396November 14, 2018
FUEL/PROPULSION SYSTEM
AFTER LEAVING THE DEALERSHIP FROM RE-CALL REPAIRS, OUR CAR SHUT OFF ON US IN THE BUSY 5:00 PM AUSTIN TRAFFIC. IT WAS SCARY & DANGEROUS. PORSCHE EMPLOYEES STEVE & AMY HELPED US WITH TOWING TO THE DEALERSHIP AND PROVIDED A LOANER VEHICLE FOR MY HUSBAND & I TO TRAVEL BACK TO VICTORIA COUNTY WHILE OUR CAR GET SERVICED. I REACHED OUT TO ARIELLE VAUGHN, CUSTOMER EXPERIENCE MANAGER, BUT I STILL DON'T KNOW WHAT WENT WRONG OR WHAT IS GOING ON WITH OUR CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150150November 8, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2011 PORSCHE CAYENNE. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE STARTED TO JERK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144814November 1, 2018
FUEL/PROPULSION SYSTEM
FUEL GUAGE ERROR EVEN WHEN TANK IS MORE THAN HALF FULL, FUEL GAUGE ERROR POPS UP INTERMITTENTLY WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144577October 31, 2018
UNKNOWN OR OTHER
BLOWER IS KEEP STARTING AND RAISING ITSELF. WHEN WE OPEN THE DRIVER DOOR IT IS SHUTTING IT OFF. DEALER IS UNABLE TO IDENTIFY THE ISSUE AND FIX IT IT OCCURED ON A 72 DEGREE TEMP DAY, MORING. CAR WAS PARKED IN THE GARAGE AND WAS NOT USED FOR PREVIOUS 2 DAYS. IT HAPPEND MANY TIMES AND TOWED TO THE DEALER AND THEY COULD NOT FIND ANYTHING WRONG WITH IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141928October 22, 2018
POWER TRAIN
TRANSFER CASE FAILURE. THERE IS AN ACKNOWLEDGMENT BY PORSCHE OF AN ASSOCIATED DEFECT OF THE TRANSFER CASE DESIGN AND A RELATED WORKSHOP BULLETIN (WB) WHEN REPLACING THE TRANSFER CASE. PORSCHE MECHANICS ARE INSTRUCTED TO REPLACE A "VENT HOSE" FOR THE TRANSFER CASE. THIS NEWLY REVISED DESIGN PART NUMBER FOR THE REVISED VENT IS 958-301-047-10. THE REASON: THE ORIGINAL DESIGN FOR CAYENNE 958 PORSCHE TRANSFER CASES HAD THE HOSE ENDING ON THE LOWER (CLOSER TO THE GROUND) SIDE OF THE TRANSFER CASE. THE NEW HOSE ENDS ON THE UPPER (FURTHER FROM THE GROUND) SIDE OF THE TRANSFER CASE. PORSCHE DETERMINED THAT MOISTURE WAS GETTING SUCKED INTO THE CASES AND CAUSING FLUID CONTAMINATION. SINCE THE TRANSFER CASE USES A "MULTIPLATE WET CLUTCH", MOISTURE COULD PREMATURELY CORRODE OR ALLOW RUST TO FORM, WHICH COULD CAUSE THE CLUTCH TO BIND AND WORK ERRATICALLY. THESE ARE SYMPTOMS DESCRIBED BY MULTIPLE OWNERS OF 958 CAYENNES DISCUSSED IN PORSCHE FORUMS (E.G. RENNTECH.ORG, RENNSLIST.COM, ETC.). THIS REVISED VENT DEVELOPED BY PORSCHE TO REPLACE THE EXISTING DESIGN, SHOULD BE COVERED BY PORSCHE. MOREOVER, OWNERS OF 958 CAYENNES WHO HAVE EXPERIENCED FAILURES OF THE TRANSFER CASE AND SUBSEQUENT REPLACEMENT OF THE TRANSFER CASE AND THE NEWLY DESIGNED HOSE, SHOULD BE REIMBURSED FOR THE FULL COST OF THE REPLACEMENT TRANSFER CASE AND THE HOSE. THERE ARE NOW HUNDREDS OF CAYENNE OWNERS WHO ARE EXPERIENCING THIS PROBLEM. MOREOVER, THE MAINTENANCE SCHEDULE DOES NOT CALL FOR ANY PREVENTATIVE FLUID CHANGES OF THE TRANSMISSION OIL. THIS SHOULD BE REVISED AND RECOMMENDED SERVICING SHOULD BE PRESCRIBED (E.G., EVERY 10,000 MILES). THE FAILURE OF THE TRANSFER CASE COULD CAUSE VEHICLES TO LURCH OR REACT IN AN ERRATIC OR UNSAFE CAPACITY ACROSS THE SPECTRUM OF OPERATION, INCLUDING HIGHWAY SPEED DRIVING. SUCH AN ERRATIC EVENT COULD CAUSE CATASTROPHIC HARM TO DRIVERS, PASSENGERS, OR BYSTANDERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141417October 19, 2018
POWER TRAIN:DRIVELINE:DRIVESHAFT
TL* THE CONTACT OWNS A 2004 PORSCHE CAYENNE. WHILE DRIVING AND ACCELERATING, THE DRIVESHAFT MALFUNCTIONED, WHICH CAUSED THE VEHICLE TO WOBBLE AND SHAKE. THE CONTACT CALLED MOMENTUM PORSCHE (10155 SOUTHWEST FWY, HOUSTON, TX 77074, (844) 894-5470) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140269October 15, 2018
POWER TRAIN
DRIVE SHAFT MOUNT FAILED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139598October 11, 2018
VISIBILITY/WIPER
PASSENGER WINDSHIELD WIPER CAME OFF SUDDENLY IN USE WHILE ON HIGHWAY SPEED. CAR HAS NEVER BEEN IN A CAR WASH AS DEALER THINKS AND HAS ONLY SIX MONTHS IN SERVICE.THE FORCE BENT SLIGHTLY THE ARM ITSELF AS IT RIPPED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139564October 10, 2018
POWER TRAIN, VEHICLE SPEED CONTROL
I'M IN A MIDDLE OF THE STREET TO TAKE A LEFT TO ANOTHER STREET IN FT HOOD TX AND THE CAR SOUNDS LIKE SOMETHING ITS LOCK ON THE TRANSFER CASE AND DONT WANNA ACCELERATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139239October 9, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 PORSCHE CAYENNE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V576000 (FUEL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN NOVEMBER OF 2017. THE DEALER (PORSCHE OF ANNAPOLIS, 20 HUDSON ST, ANNAPOLIS, MD 21401) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131251September 21, 2018
ENGINE
2004 PORSCHE CAYENNE S. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FOR VEHICLE FIRE DAMAGES. *AS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129569September 14, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 PORSCHE CAYENNE S. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL, HIGH PRESSURE, AND PRESSURE PUMPS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY A DEALER DUE TO THE COST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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