Nissan Versa Complaints

3,327 consumer complaints on file.

#10788368November 4, 2015
UNKNOWN OR OTHER
I OWNED A 2012 NISSAN VERSA AND WAS INVOLVED IN A TRAFFIC ACCIDENT ON JULY 3 2015, RELATING TO THE RECALL ISSUED AUGUST 2015. THE ISSUE INVOLVED MY INABILITY TO STOP MY VEHICLE FROM A COLLISION WHEN MY SHOELACE GOT CAUGHT ON THE CENTER CONSOLE. THE INABILITY TO APPLY THE BRAKES CAUSED MY VEHICLE TO ENTER ON COMING TRAFFIC, AND WAS INVOLVED IN AN ACCIDENT. THE RESULT WAS A TOTAL LOSS OF MY VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10788381November 4, 2015
SUSPENSION
I SUBMITTED A COMPLAINT IN OCTOBER OF 2014 REGARDING MY FAILED FRONT END SUSPENSION. SUCH ISSUE HAS SINCE GENERATED A RECALL. THE MANUFACTURER RECEIVED THE SAME REPAIR DOCUMENTATION PROVIDED TO YOUR INVESTIGATOR. THEY WILL NOT CONSIDER MY REIMBURSEMENT REQUEST UNLESS I ALLOW A NISSAN SERVICE TECH TAKE MY FRONT END SUSPENSION APART AND RE-PERFORM THE REPAIR WORK COMPLETED BY A NON-NISSAN TECH IN OCTOBER. I AM ONLY REQUESTING REIMBURSEMENT OF PART COSTS AND NOT LABOR. I HAVE OFFERED TO ALLOW A NISSAN TECH TO INSPECT THE WORK, BUT THIS RESOLUTION HAS BEEN DEEM UNACCEPTABLE BY NISSAN. ESSENTIALLY, THEY PROTECT THEMSELVES AGAINST BEING RESPONSIBLE FOR REIMBURSEMENT DONE PRIOR TO RECALL UNLESS PERFORMED BY THEIR TECHNICIANS. IS THIS ENFORCEABLE? MORE IMPORTANTLY, THE COIL WAS THE ONLY PIECE OF THE SUSPENSION RECALLED DESPITE THE FACT THAT GASKETS WERE MISSING FROM THE ASSEMBLY WHICH LED TO METAL ON METAL CONTACT AND THEREFORE WEAKENED THE STRUT ASSEMBLY NOT THE ROAD SALT AS THEY INDICATE IN THEIR RECALL. DO I HAVE ANY RECOURSE? I WOULDN'T AUTHORIZE SUCH NONSENSE FOR A $ 139 REFUND BECAUSE IT JUST MAKES NO SENSE IN TERMS OF LOST TIME. STRUT 1 IMAGE IS THE FAILED STRUT ASSEMBLY. STRUT 2 IS THE FACTORY STRUT ASSEMBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787670November 2, 2015
SUSPENSION
ON 10/15/2015 WENT TO NISSAN DEALER FOR ROUTINE OIL CHANGE(MILEAGE 50938)DURING INSPECTION MECHANIC FOUND BOTH LOWER CONTROL ARMS O SUSPENSION BAD AND WAS REPLACED AT THE COST OF $895.24 ALSO 4 WHEEL ALIGNMENT WAS WAS DONE AT THE COST OF $109.95.WHEN BACK HOME I LOOK FOR RECALLS ON SUSPENSION SYSTEM ON NISSAN VERSA AND FIND OUT THAT THERE IS RECALL ON COIL SPRINGS EFFECTIVE AS OF 09/14/2015.AT THE TIME OF SERVICE I WAS NOT INFORMED BY THE DEALER ABOUT THIS RECALL AND WHEN I CONTACTED THEM AND ASK WHEN COILS WILL BE REPLACED I WAS TOLD THAT THEY DON'T HAVE PARTS AND I HAVE TO WAIT TILL NOV/DEC 2015 FOR THE COILS TO BE REPLACED.DO SOME RESEARCH RE:LOWER CONTROL ARMS FAILURE ON NISSAN VERSA AND FIND THAT IT MAY BE RELATED TO COILS FAILURE AS IT IS PART OF THE SUSPENSION SYSTEM INTERCONNECTED TO SPRING COILS.CORROSION OF COILS CAN CAUSE THE TENSION ON THE SPRINGS TO FAIL AND CAUSE THE OTHER PARTS OF THE SUSPENSION TO GO BAD LIKE IN MY CASE.I MY BE LUCKY THAT COILS ON MY CAR NOT BROKE OFF YET BUT FOR SURE THEY ALL READY COST ME A LOT OF MONEY AND MAY COST ME MORE BECAUSE THE PROBLEM IS NOT FIX YET.GET IN TOUCH WITH NISSAN BUT WAS TOLD THAT EVEN THE ARMS ARE THE PART OF SUSPENSION SYSTEM INTERCONNECTED TO COILS-THE COILS ARE NOT CAUSE OF ARMS FAILURE.I DO NOT AGREE WITH NISSAN OPINION ON THIS AND I TOLD THEM THAT I WILL FILE COMPLAINT TO NHTSA. BECAUSE OF NISSAN REFUSAL TO ACCEPT THEY FAULT AND SOLVE THE ISSUE I DO NOT HAVE OTHER OPTION LEFT BUT FILE COMPLAINT AND MAKE OTHER NISSAN VERSA OWNERS AWARE ABOUT THE PROBLEM THEY MAY HAVE WITH THEIR CARS AS I DID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787513November 1, 2015
SUSPENSION
SOMEONE TOLD ME THAT THERE WAS A RECALL ON MY CAR FOR THE SUSPENSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787245October 30, 2015
STEERING
THE POWER STEERING LIGHTS COMES ON AND THE STEERING WHEEL IS HARD TO TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787054October 29, 2015
POWER TRAIN
PRE OWNED VEHICLE HAS A FAILED TRANSMISSION SHIFT ASSEMBLY (POWER TRAIN) WHICH WAS NOT ADDRESSED PROPERLY DURING THE RECALL REPAIR DONE PRIOR TO CURRENT OWNER TAKING POSSESSION OF THE VEHICLE.NISSAN NOW STATES THAT THE "CAMPAIGN IS CLOSED OUT AND NOTHING CAN BE DONE ON THIS" HOWEVER., THEY DID OFFER$250 FOR THE CONSUMERS" INCONVENIENCE." WHICH WAS STRANGE SINCE..WHY WOULD THEY DO THIS IF IT IS NOT AN ISSUE?AND DID SAY THAT THE VEHICLE SHOULD BE COVERED UNDER POWER TRAIN 5 YRS(60000) AND REFERRED ME TO CONSUMER AFFAIRS. ALSO STRANGE. AFTER READING YOUR WEBSITE, I DECIDED TO REPORT THIS DIRECTLY TO YOU AS THEY ARE NOW TECHNICALLY NON-COMPLIANT ON THIS GOVERNMENT RECALL AS THEY REFUSE TO ADDRESS THE APPROPRIATE REPAIR. NISSAN IS TRYING TO "WRITE THIS OFF" AS A CLOSED CAMPAIGN AS THE SHIFT KNOB WAS REPLACED PRIOR TO CURRENT OWNER TAKING POSSESSION(2012); EVEN THOUGH A NEW INDEPENDENT DEALER , NOT INVOLVED IN ORIGINAL RECALL WORK;HAS RECENTLY STATED THAT CONSUMER SHOULD SEEK ASSISTANCE UNDER THIS RECALL FROM NISSAN AND THAT THE CAR ABSOLUTELY NEEDS THE SHIFT ASSEMBLY. YOUR WEBSITE STATES THAT THE KNOB AND ASSEMBLY SHOULD BE REPLACED UNDER THIS CAMPAIGN( RECALL 12V032000)NISSAN IS REFUSING TO COVER THIS ASSEMBLY (ESTIMATE ATTACHED)WHICH WAS PART OF THE ORIGINAL RECALL. AUTOMATIC SHIFTER IS CURRENTLY UNABLE TO GO INTO PARK. AND IS BEING PARKED IN NEUTRAL WHICH POSES A SIGNIFICANT SAFETY RISK. NISSAN CORPORATE CONSUMER AFFAIRS WAS VERY "SHADY" ABOUT TELLING ME "WHO I WAS SPEAKING WITH, WHERE THEY ARE LOCATED, OPERATOR ID,NAME OF REP, OR ANY IDENTIFYING INFORMATION WHILE SPEAKING WITH THE REGIONAL CUSTOMER SERVICE PERSON ON THE PHONE.THE ONLY INFORMATION I WAS GIVEN WAS P3C AS THEIR "AREA" IN FRANKLIN TN. PLEASE ADVISE OR DIRECT TO CONTACT IN THE NISSAN RECALL AREA ANY ASSISTANCE/DIRECTION WITH THIS ISSUE WOULD BE GREATLY APPRECIATED. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786622October 28, 2015
POWER TRAIN
MY WIFE AND I PURCHASED OUR VERSA IN MARCH OF THIS YEAR. FOR THE LAST COUPLE WEEKS WE HAVE NOTICED THAT THE CAR HAS BEEN LOSING POWER WHILE DRIVING AND IT IS BECOMING A HAZARD AS WE ARE TRYING TO ACCELERATE AND IT IS DOING NOTHING. I AM CONCERNED AS IT SEEMS AS THOUGH THE TRANSMISSION IS SLIPPING AND FOR THE CAR TO HAVE UNDER 70K MILES ON IT THIS SHOULD NOT BE HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785970October 26, 2015
UNKNOWN OR OTHER
EXHAUST IS LEAKING INTO THE CABIN OF THE CAR FROM SEVERAL PLACES. THE MUFFLER WAS REPLACED IN 2010 AFTER THE FLANGE BROKE, NOT RUSTED APART. THE ESTIMATED REPAIR IS OVER $2000.00 THIS CAR HAS 156K MILES ON IT BUT HAS BEEN DRIVEN MAINLY IN THE SOUTHERN PART OF THE USA AND THERE IS NO VISIBLE RUST ON THE PIPE AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786015October 26, 2015
SUSPENSION
RIGHT REAR TOE IS OUT OF SPEC. CURRENT READING IS .56 DEGREES AND SHOULD BE .32 TO -.05 DEGREES. ALIGNMENT SERVICE (PEPBOYS) SAYS TOE CAN NOT BE ADJUSTED ON THIS VEHICLE PER MANUFACTURE CONFIGURATION OF REAR SUSPENSION. THIS SEEMS TO ME LIKE A SAFETY ISSUE AS TIRE WILL WEAR DOWN AND ALSO NOT GRIP ROAD SURFACE CORRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786028October 26, 2015
SUSPENSION
I FILED CASE 10786015 AND THE FILE UPLOAD DID NOT WORK. THIS IS A RETRY TO INCLUDE THE WHEEL ALIGNMENT REPORT (SEE ATTACHED). THE REAR TOE ALIGNMENT IS NOT ADJUSTABLE PER MANUFACTURER DESIGN. I BELIEVE THIS IS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765677October 26, 2015
SUSPENSION, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
2009 NISSAN VERSA. CONSUMER WRITES IN REGARDS TO VEHICLE COIL SPRINGS FRACTURE ISSUES. *SMD THE CONSUMER STATED WHILE DRIVING, SHE HIT A SMALL POTHOLE AND HEARD A LOUD BANG. THE CONSUMER AND HER HUSBAND THOUGHT IT WAS A FLAT TIRE, BUT AFTER PULLING OVER, THEY DID NOT SEE ANYTHING. THEY CONTINUED TO DRIVE, BUT THEN THEY HEARD ANOTHER STRANGE NOISE AND SMELLED BURNING RUBBER. BY THE TIME THE CONSUMER PULLED INTO THE DRIVEWAY, THE TIRE ON THE FRONT PASSENGER SIDE WAS BURNING. THE VEHICLE WAS TOWED TO A REPAIR SHOP. THE CONSUMER WAS INFORMED BOTH FRONT SPRINGS WERE BROKEN ON THE RIGHT SIDE. THE CONSUMER STATED A COUPLE OF YEARS AGO, THE LEFT REAR SPRING WAS REPLACED. ALSO, THE MUFFLER WAS REPLACED TWICE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785273October 22, 2015
POWER TRAIN
I BOUGHT A 2012 NISSAN VERSA IN 2012 BRAND NEW. I BOUGHT THIS CAR BECAUSE OF NISSANS RELIABILITY AND THE CAR GOT GREAT GAS MILEAGE. I HAD REGULAR MAINTENANCE AND SERVICE, BUT NOT AT THE DEALERSHIP. IN LATE SEPTEMBER 2015 WHEN THE CAR HAD ABOUT 70,000 MILES ON IT IT STARTED RANDOMLY JERKING WHEN DRIVING. I TOOK IT IN TO THE DEALERSHIP AND THEY TOLD ME THE TRANSMISSION HAD WENT OUT AND IT WOULD COST ME $3,500 FOR A NEW TRANSMISSION WITH A 1 YEAR WARRANTY. THE VERSA HAS A CVT TRANSMISSION AND THEY SAID THE FLUID SHOULD HAVE BEEN CHANGED AT 60,000 MILES AND PROBABLY GOT TO HOT AND BROKE DOWN. THE WARRANTY WAS FOR 5 YEARS OR 60,000 MILES. HERE ARE MY ISSUES: I WAS NEVER TOLD WHEN I PURCHASED THE CAR THAT THE CVT TRANSMISSION FLUID NEEDS CHANGED EVERY 60,000 MILES. I WAS TOLD AFTER THE TRANSMISSION WAS RUINED THAT IT SHOULD BE. I HAD THE CAR IN THE DEALERSHIP AT 63,000 FOR A RECALL AND NO ONE MENTIONED IT. I HAVE DRIVEN FOR 25 YEARS AND NEVER HAD TO CHANGE TRANSMISSION FLUID IN PRIOR VEHICLES THE CAR NEVER HAD ANY KIND OF WARNING LIGHT TO LET ME KNOW THERE WAS A PROBLEM AND I TOOK IT IN ALMOST IMMEDIATELY AFTER THIS STARTED HAPPENING. I FOUND OUT THAT THE CVT TRANSMISSION IS A KNOWN ISSUES AND IN 2010 THEY WERE COVERED BY A 6 YEAR 120,000 MILES WARRANTY MEANING SOMEONE WHO HAS A CAR 2 YEARS OLDER THAN MINE STILL HAS A WARRANTY. I DROVE THIS CARE EVERY MILE MYSELF AND I DROVE IT LIKE A 90 YEAR OLD MAN. IN THE END I HAD TO SPEND $4,004 ON A NEW TRANSMISSION ON A 3 YEAR OLD CAR. I MADE 2 CASES TO NISSAN AND A REGIONAL MANAGER CALLED ME AND SAID THERE IS NOTHING NISSAN CAN DO. TO ME THERE IS NO LOGICAL EXPLANATION WHY THE TRANSMISSION WENT OUT, WHY THERE IS NO SYSTEM THAT WOULD LET ME KNOW THERE IS A PROBLEM BEFORE IT IS RUINED, AND WHY I WAS NEVER INFORMED THAT THE FLUID SHOULD BE CHANGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785466October 22, 2015
POWER TRAIN
UPON PULLING OUT OF DRIVEWAY ONTO BUSY HIGHWAY RPM NEEDLE GOES CRAZY WHEN SPEED REACHES 30 KPH AND WHEN PRESSING ON ACCELERATOR POWER IS LOSS. SCARED TO DRIVE CAR AND I AM A HOME HEALTH NURSE SO HAVE NO CHOICE. A SEMI SLAMMED ON BRAKES TO KEEP FROM HITTING ME FROM BEHIND AND WAS ABLE TO PULL OFF ROAD CAUSE I WAS GOING DOWN A HILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783689October 20, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2008 NISSAN VERSA. WHILE TRAVELING 20 MPH, THE FRONT TIRES PERFORMED ROUGHLY. IT WAS DIAGNOSED THAT THE SUSPENSION WAS FAILING, BUT WAS NOT AN IMMEDIATE SAFETY HAZARD. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782934October 16, 2015
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 NISSAN VERSA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 20 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V507000 (SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10783043October 16, 2015
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
STOPPED ON OUR WAY HOME FROM A SMALL TRIP AND REFUELED THE VERSA. NOTICED A SMALL DRIP COMING FROM THE GAS TANK. ASSUMED IT WAS COMING FROM AN OVERFLOW TUBE INSIDE THE FUEL FILLER TUBE. THE NEXT DAY WE TOOK THE VERSA TO OUR MECHANIC AND TOLD HIM ABOUT IT. HE INVESTIGATED AND FOUND THE FUEL LEAK COMING FROM THE FUEL PUMP ATTACHED TO THE TOP OF THE FUEL TANK. THE LEAK AS HE DESCRIBED IT COMING FROM UNDER THE PLUG IN WHERE THE WIRING HARNESS CONNECTS TO PROVIDE POWER TO THE PUMP.UNDER THE PLUG IN WAS A CRACK . THERE WAS ALSO A HOLE THAT APPEARED IN COLOR OF A BURNT MARK TO THE REAR INSIDE CORNER OF THE PLUG IN WALL EXPOSING A METAL STEM GOES TO THE PRONG THAT CONNECTS TO THE WIRING HARNESS. THIS AREA IS ABOVE FUEL TANK SURFACE OR OUTSIDE THE TOP OF THE TANK. HAD THIS SHORTED OUT OR CREATED A SPARK, A POSSIBLE FIRE AND/OR EXPLOSION COULD HAVE OCCURRED AND INJURY AND/OR DEATH COULD HAVE OCCURRED TO OCCUPANTS INSIDE THE VEHICLE. WHEN PUMP WAS REPLACED, I TOOK PICTURES THAT I HOPE YOU CAN RECEIVE. THE BOTTOM SIDE WHERE THE FLOAT ARM ATTACHED TO THE SIDE SLIDING METAL PARTS FOR MEASURING FUEL LEVEL ALSO APPEARED TO HAVE THE BLACKENED BURNT COLOR ON THE WALL AREA OF THE METAL PARTS. I HAVE THE DEFECTED PUMP IN CASE YOU WOULD LIKE TO CHECK IT OUT. I ALSO HAVE NOTIFIED THE NISSAN SERVICE CENTER AND SHOWED THEM THE PUMP DEFECT. I'M WANTING TO INFORM YOU OF THIS BECAUSE THERE ARE OTHER VERSA OWNERS OUT THERE THAT COULD BE AFFECTED BY THIS. WE WERE LUCKY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782505October 15, 2015
SUSPENSION
LEFT FRONT SPRING BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782542October 15, 2015
STEERING
RECENTLY THE POWER STEERING OF MY NISSAN VERSA 2009 HAS STARTED MAKING ANNOYING NOISE WHEN I MADE TURN.OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782576October 15, 2015
ELECTRICAL SYSTEM, ENGINE
I BOUGHT A NEW NISSAN VERSA 2012 3 YEARS BACK. IT HAS ONLY 50,000 MILES. THE VEHICLE JERKS WHEN I SHIFT FROM 'R" TO "D:. THE SES LIGHT COMES ON FREQUENTLY WITH CODE P0705. THE DEALERSHIP UPDATED SOFTWARE AND ADJUSTED RANGE SWITCH. THE PROBLEM PERSISTS. NOW THE DEALERSHIP SAYS THERE IS A SHORT-CIRCUIT NEAR TAIL LIGHT. NISSAN REFUSES TO FIX THE PROBLEM. THE CAR IS USED FOR NORMAL COMMUTE AND WAS NOT IN ANY ACCIDENT. THE CAR SOMETIME JERKS/SKIDS EVEN IN NORMAL DRIVE. ACCORDING TO THE DEALER IT LOSES POWER DUE TO SHORT-CIRCUIT. I COMPLAINED TO NISSAN, NORTH AMERICA AND THEY REFUSE TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782033October 14, 2015
POWER TRAIN, UNKNOWN OR OTHER
CVT TRANSMISSION. CAR WILL STOP WHILE IN DRIVE, WITH CAR ALREADY IN MOTION, AND NEED TO BE RESTARTED IN NEUTRAL. WHEN SHIFTED INTO REVERSE, CAR WILL NOT ACTUALLY GO IN REVERSE FOR SOME TIME AND GENERALLY NOT UNTIL THE GAS PEDAL IS MORE FIRMLY DEPRESSED AND THEN EVENTUALLY AFTER 30 SECONDS OR SO WILL FINALLY "LURCH" INTO REVERSE. THEN WHEN SHIFTING TO DRIVE, THE CAR WILL START TO GO AND THEN STALL OUT AGAIN, NEEDING TO BE RESTARTED IN NEUTRAL AGAIN. THE FACT THAT THESE INSTANCES OCCUR WITH THE CAR IN MOTION IS CONCERNING AND COULD LEAD TO ACCIDENTS. WE HAVE BEEN VERY FORTUNATE THUS FAR TO BE IN LIMITED TRAFFIC WHEN THESE INSTANCES HAVE OCCURRED BUT IS AN ONGOING ISSUE. TRIED TO RESEARCH TODAY AND FOUND THAT OTHERS HAVE ENCOUNTERED SIMILAR ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Nissan Versa