Nissan Murano Complaints

5,967 consumer complaints on file.

#10136336September 13, 2005
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
THERE IS CURRENTLY A NATIONAL RECALL ON THE NISSAN MURANO. I OWN A 2004 MURANO AND WAS INSTRUCTED BY NISSAN CORP. TO TAKE IT TO A DEALER AND HAVE THE WORK DONE BECAUSE THE PROBLEM COULD CAUSE AN ACCIDENT. I ATTEMPTED TO TAKE THE VEHICLE TO VICTORY NISSAN DEALERSHIP ON BATTLEFIELD BLVD IN CHESAPEAKE, VIRGINIA AND WAS INFORMED THAT THERE IS A NATIONAL BACK ORDER ON THE RECALLED PART IN QUESTION. I WAS ALSO INFORMED THAT IT WOULD TAKE THREE TO FOUR MONTHS BEFORE THEY COULD GET TO MY VEHICLE. THIS SEEMS UNACCEPTABLE FOR A RECALL WITH POTENTIAL LIFE-THREATENING PROBLEMS. HOPE YOU CAN HELP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135729September 7, 2005
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
DT: THE CONSUMER OWNS A 2004 NISSAN MURANO. THE CONSUMER RECEIVED A RECALL LETTER ONE MONTH AGO AND SINCE THEN HAS BEEN UNABLE TO GET THE RECALL REPAIRS DONE. THE DEALERSHIPS COULD NOT GET THE PARTS TO DO THE RECALL REPAIRS. THE CONSUMER CONTACTED THE NISSAN MANUFACTURER. SINCE THEN, THE CONSUMER'S WIFE HAD GOTTEN STUCK IN THE VEHICLE AS WELL AS ALMOST BEING INVOLVED IN AN ACCIDENT. NISSAN TOLD THE CONSUMER THAT THEY WERE NOT RESPONSIBLE FOR THE VEHICLES ACTIONS. THE CONSUMER WAS UNSURE OF WHEN THEY WOULD PERFORM THE RECALL REPAIRS ON THE VEHICLE. NISSAN WAS NOT WILLING TO PROVIDE THE CONSUMER WITH A RENTAL CAR. THE RECALL WAS FOR THE DEFECTIVE ALTERNATOR. *AK *MR (12/05/05) *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135657September 7, 2005
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
COPY OF LTR ADDRESSED TO NISSAN REQUESTING REIMBURSEMENT FOR TOWING CHARGES INCURRED DUE TO RECALLED ALTERNATOR ON HIS 2003 NISSAN MURANO.*MR *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136674September 2, 2005
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
2003 NISSAN MURANO DEVELOPED PROBLEMS WITH STARTING THE ENGINE. CONSUMER IS REQUESTING REIMBURSEMENT FOR BATTERY REPLACEMENT.*MR THE CONSUMER WAS ALREADY EXPERIENCING PROBLEMS PRIOR TO RECEIVING THE RECALL NOTICE REGARDING THE ALTERNATOR, THEREFORE THERE WAS NEVER A PROBLEM WITH THE BATTERY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135210September 2, 2005
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
ON AORIL 30, 2005, MY VEHICLE 2003 NISSAN MURANO'S ENGINE STOPPED RUNNING AND STRANDED MY WIFE IN MIDDLE OF NIGHT CAUSING MAJOR INCONVENIENCE IN SERVING HER PATIENTS AT ER. WHEN I TOOK THE CAR TO DEALER, THEIR INITIAL ASSESSMENT WAS TO REPLACE BATTERY, WHICH I AGREED RELUCTANTLY (IT IS VERY UNCOMMON FOR BATTER TO GO BAD IN 2 YEARS). THEN THEY ADVISED ME THAT ALTERNATOR NEEDS TO REPLACE WHICH WILL BE COVERED BY WARRANTY. I TOLD THEM SINCE ALTERNATOR CAUSED THE BATTERY TO GET DISCHARGE, I FELT THAT NISSAN SHOULD PAY FOR THAT TOO. THE DEALER SAID THAT THEY CAN NOT. HOWEVER, ABOUT COUPLE OF WEEKS, I RECVD A RECALL NOTIFICATION SATING THE FOLLOWING: "ON SOME 2003-2005 NISSA MURANO VEHICLES, THERE IS A POSSIBILITY THAT A WIRE BREAKING INSIDE ALTERNATOR COULD STOP THE BATTERY FROM CHARGING. IF THIS HAPPENS (WHICH HAPPENED IN MY CASE), THE CHARGE WARNING LAMPS WILL IMMEDIATELY COME ON AND THE BATTERY WILL BEGIN TO DISCHARGE. AFTER SHORT TIME, THE ENGINE WILL GO INTO A "FAIL SAFE" CONDITION WHICH WILL LIMIT VEHICLE SPEED. VERY SHORTLY AFTER THIS, THE ENGINE WLL STOP RUNNING. THIS COULD RESULT IN A CRASH". THIS IS EXACTLYWHAT HAPPENED IN OUR CASE THAT CAUSED BATTERY TO GO BAD. NISSAN CLEARLY RESPONSIBLE FOR BATTERY TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135077September 1, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
I HAVE A 2003 NISSAN MURANO SL. I WAS GETTING AN OIL CHANGE AND NOTICED A DISCHARGE IN MY RADIATOR OVERFLOW. I ASKED THE GUY TO DRAIN THE RADIATOR AND RESERVOIR AND REFILL IT WITH FRESH ANTIFREEZE. THE DISCHARGE RETURNED AND THE CAR BECAME DISABLED IN A BUSY INTERSECTION, WITH NO WARNING LIGHT PRIOR. I HAD IT TOWED TO THE DEALER AND THEY SEEMED TO KNOW EXACTLY THE ISSUE. THE TRANSMISSION FLUID HAD MIXED WITH THE RADIATOR COOLANT?! THEY CHARGED ME $1265.76 AND SAID IT WASN'T COVERED BECAUSE I WAS BEYOND 36,000 MILES. THE RADIATOR LOOKS NEW AND I JUST HAVE TO TAKE THEIR WORD FOR THIS, EVEN THOUGH THEY CAN'T SHOW ME THE PROBLEM. SINCE THEY WERE SO QUICK TO IDENTIFY THIS PROBLEM, I HAVE TO THINK THEY ARE SEEING IT A LOT AND MAYBE THIS SHOULD BE A RECALL. I TOOK THE OLD RADIATOR WITH ME AND STILL HAVE IT. YOUR ATTENTION TO THIS MATTER IS GREATLY APPRECIATED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134634August 29, 2005
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
DT: THE CALLER STATED WHILE DRIVING AT 55 MPH THE HEADLIGHTS CAME ON AND THE ENGINE STALLED. THE CALLER TOOK VEHICLE TO THE DEALER, AND WAS TOLD THERE WAS A RECALL ON THE ALTERNATOR, AND THE DEALER REPLACED IT. 10 DAYS LATER THE VEHICLE STALLED AGAIN. THE CALLER HAD A CLOSE CALL. DEALER SAID HE WAS TOO BUSY TO LOOK AT VEHICLE . DEALER HAD VEHICLE SINCE SATURDAY AND HE HAS NOT LOOKED AT IT YET. MANUFACTURER SAID THEY WILL GET BACK TO THE CALLER IN A FEW DAYS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134343August 26, 2005
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
IN EARLY JANUARY 2005, THE CHARGE WARNING AND BRAKE WARNING LIGHTS CAME ON WHILE OPERATING MY 2003 NISSAN MURANO. AS A RESULT, I CONTACTED NISSAN SERVICE DEPT IN MY CITY. I TOOK IT IN, THEY REPLACED THE BATTERY AND THE ALTERNATOR WITHOUT CHARGE. HOWEVER, THE SERVICE DEPARTMENT WAS NOT AWARE OF PROBLEMS WITH THE NISSAN OF THIS NATURE. THEY DID INDICATE THAT A COUPLE HAD BEEN IN RECENTLY FOR THE SAME PROBLEM. BECAUSE MY CAR WAS UNDER WARRANTY, IT WAS FREE REPAIRS, HOWEVER THE REPAIRS WERE NOT DONE IN A TIMELY MANNER SINCE THEY WERE NOT GOING TO BE GETTING ANY MONEY FROM ME. I'M A SINGLE MOM WITH TWO KIDS WHO RELIES ON THE SAFETY AND ACCESSIBILITY OF MY VEHICLE. TO BE DRIVING A CAR WITH THESE KIND OF PROBLEMS COULD HAVE BEEN TRAGIC. THE INCONVENIENCE OF NOT HAVING A VEHICLE IS HINDERING GIVEN THE NEED TO ATTEND WORK AND SCHOOL FOR THE KIDS. I WISH SOMEONE WOULD HAVE SAID SOMETHING MORE THAN 8 MONTHS AGO. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130499August 24, 2005
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
DT: THE CONTACT STATED WHILE DRIVING ON A MAJOR HIGHWAY COULD NOT GET GAS TO THE CAR. HAD POWER, BUT IT WOULD NOT TAKE GAS, AND IT STARTED TO JERK LIKE IT WAS GOING TO STALL. THERE WAS A HALF A TANK OF GAS IN THE VEHICLE. WHEN PRESSING THE PEDAL IT WOULD DO ANYTHING. AFTER A COUPLE OF PRESSING THE GAS PEDAL IT WOULD GO, BUT THEN IT STARTED AGAIN. CONSUMER LEFT THE VEHICLE ON THE SIDE OF THE ROAD AND HAD IT TOWED TO THE DEALERSHIP. THEY COULD NOT DUPLICATE THE PROBLEM, THEREFORE COULD NOT FIX IT. THE DEALERSHIP HAD THE VEHICLE FOR ANOTHER DAY, AND ATTEMPTED TO DUPLICATE THE PROBLEM. NISSAN TOLD THE DEALERSHIP TO CHECK THE ELECTRONIC FUEL INJECTION SYSTEM, AND THEY CHECKED IT AND IT DID CODE. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133836August 22, 2005
POWER TRAIN, VEHICLE SPEED CONTROL
I HAVE A 2005 NISSAN MURANO WHICH IS TWO WHEEL DRIVE WITH THE CTV TRANSMISSION. WE WERE COMING BACK FROM VACATION FROM COLORADO WHEN THE PROBLEM STARTED. SEVERAL TIMES DURING THE TRIP WHEN WE WERE COMING DOWN A HILL WITH THE CRUISE CONTROL ON THE CAR WOULD TRY TO MAINTAIN THE SELECTED SPEED HOWEVER IF THE HILL WAS A LITTLE TO BIG IT WOULD TURN OFF THE CRUISE CONTROL IT SELF. WE WERE JUST SOUTH OF SAN ANTONIO THE LAST TIME THAT IT HAD TURNED OFF THE THE CRUISE. THE PROBLEM WAS WHEN IT TURNED OFF THE CRUISE IT ALSO DISABLED THE TRANSMISSION. IT WAS RATHER SCARY AS WE WERE DRIVING IN RUSH HOUR TRAFFIC WHEN IT DID IT. WE WERE COMING DOWN A HILL WHEN THE CRUISE TURNED IT SELF OFF AND IN THE PROCESS THE CAR STARTED TO SLOW DOWN AND WE WERE IN THE MIDDLE LANE. ALL WE COULD DO WAS TURN ON THE RIGHT TURN SIGNAL AND HOPE NO ONE WOULD HIT US. ONCE WE HAD GOTTEN TO THE SHOULDER AND STOPPED I HAD REALIZED THE ENGINE WAS STILL RUNNING BUT THE TRANSMISSION WOULDN'T RESPOND. I HAD PUT IT IN PARK AND BACK INTO DRIVE BUT THE CAR WOULDN'T RESPOND. I FIGURED IF I SHUT THE ENGINE OFF AND RESTARTED IT THAT MAYBE IT WOULD RESET WHATEVER WAS WRONG. I RESTARTED THE ENGINE AND THE WHOLE DASH LIT UP. ONE BY ONE THE LIGHTS HAD GONE OUT EXCEPT THE "SERVICE THE ENGINE SOON" LIGHT. HOWEVER THE TRANSMISSION WORKED AND HAS WORKED SINCE. BY THE TIME WE HAD GOTTEN HOME AND GOTTEN AN APPOINTMENT TO TAKE IT IN TO A NISSAN DEALER THE LIGHT HAD GONE OUT. WE HAD TAKEN IT TO THE CHARLIE CLARK NISSAN IN HARLINGEN TEXAS AND THEY HAD IT FOR TWO DAYS AND NEVER HAD A PROBLEM WITH IT. THE REASON THEY DIDN'T HAVE A PROBLEM IS THAT WE HAVE NO HILLS AS WE LIVE IN THE VALLEY AND THERE ARE NO HILLS HERE. THEY SAID THAT THEY HAD CHECKED EVERYTHING THAT COULD CAUSE THE PROBLEM AND EVERYTHING WAS TO SPECIFICATION. SO NOTHING WAS ADJUSTED , OR REPLACED SO AS FAR AS I'M CONCERNED THE PROBLEM IS STILL THERE AND THE NEXT TIME WE GET INTO THE HILL COUNTRY IT WILL PROBABLY ACT UP AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133662August 21, 2005
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
AFTER USING MY 2003 NISSAN MURANO IN THE MORNING TO TAKE MY ONE DAUGHTER TO SCHOOL, MY YOUNGER DAUGHTER & I RETURNED HOME FOR AN APPOINTMENT. AFTERWARD, WE GOT BACK IN THE CAR TO RUN ERRANDS. UPON STARTING THE CAR, THE BATTERY WARNING LIGHT AND BRAKE WARNING LIGHT BOTH ILLUMINATED. ASSUMING THAT THIS WASN'T GOOD, WE PROCEEDED TO THE DEALERSHIP TO FIGURE OUT WHAT WAS WRONG. ABOUT 1 MILE AWAY FROM THE DEALERSHIP, THE CAR DIED ON US AND - THANKFULLY - WE COASTED INTO A GAS STATION. I PLACED A CALL DIRECTLY TO THE DEALERSHIP TO INFORM THEM OF THE SITUATION AND THEY RESPONDED QUITE QUICKLY - FOR WHICH I WAS GRATEFUL AS MY MONTH-OLD DAUGHTER WAS WITH ME IN THE CAR AND WITHOUT A/C IT WOULD HAVE GOTTEN QUITE WARM. MY COMPLAINT ISN'T WITH THE SERVICE I RECEIVED, BUT WITH THE FACT THAT I WAS NOT INFORMED OF THIS RECALL UNTIL AFTER THE PROBLEM OCCURRED WITH MY CAR. EVEN UPON BRINGING THE CAR TO THE DEALERSHIP, NO ONE INFORMED ME THAT THERE WAS AN ISSUE WITH THE ALTERNATOR (I.E., THE RECALL) UNTIL AFTER THE REPAIR WORK HAD BEEN PERFORMED. AND WE DIDN'T RECEIVE AN OFFICIAL NOTICE FROM NISSAN UNTIL ONE WEEK AFTER THE INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133675August 21, 2005
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, EQUIPMENT:MECHANICAL:CARRIER/RACK
MY 6-MONTH PREGNANT WIFE WAS DRIVING OUR NEW MURANO WHEN ALL THE SUDDEN THE CAR'S SERVICE ENGINE LIGHT WENT ON AND THE CAR WOULDN'T GO BEYOND A FEW MILES AN HOUR ON THE INTERSTATE. ALTHOUGH SHE MADE IT HOME SAFE, WHEN WE HAD IT TOWED TO THE DEALER THEY TOLD US THAT THERE WAS NOTHING WRONG WITH THE CAR. SINCE THEIR COMPUTER DIDNT RECOGNIZE A PROBLEM, THE TECHNICIAN WOULDNT LOOK AT IT. A FEW WEEKS LATER, THE SAME THING HAPPENED AGAIN TO US AND WHEN WE TOOK IT IN AGAIN THE DEALER SEEMED IGNORANT OF THE RECALL. WE RECEIVED THE RECALL NOTICE IN BETWEEN INCIDENTS AND COULDNT GET AN APPT RIGHT AWAY. WHEN I SHOWED HIM THE FORM, HE SAID THAT THE ALTERNATOR PROBABLY DIDNT NEED TO BE REPLACED BUT THAT THEY'D LOOK AT IT. IT'S FRUSTRATING THAT WE HAVE TO FIGHT SO MUCH TO GET THIS ISSUE RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135588August 19, 2005
ELECTRICAL SYSTEM, VISIBILITY
2003 NISSAN MURANO DEVELOPED MULTIPLE PROBLEMS.*MR THE DRIVERS SIDE WINDOW MOTOR WAS INOPERATIVE. THE REAR TAILLIGHT WAS OUT, THE DOOR AJAR LIGHT REMAINED LIT EVEN WHEN THE DOOR WAS CLOSED, THE DRIVERS SIDE MIRROR WAS REPLACED, THE WINDSHIELD WAS DISTORTED AND THEREFORE REPLACED, THE CD PLAYER WAS INOPERATIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133369August 18, 2005
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
DT: THE CONTACT RECEIVED A RECALL LETTER 8-15-05. SHE WAS TOLD IT WAS URGENT TO HAVE THE CAR TAKEN TO DEALER FOR RECALL REPAIRS. THEY MADE ARRANGEMENTS TO RENT A CAR. THEY TOOK THE CAR IN AND THEY DID NOT HAVE THE PARTS TO FIX THE CAR. SHE FELT THAT NISSAN SHOULD REIMBURSE HERFOR A RENTAL. THIS WAS THE SECOND TRIP THEY HAVE TO MAKE TO HAVE THIS FIXED. SHE DID NOT FEEL LIKE NISSAN SHOULD HAVE SENT THE RECALL LETTER IF THEY DID NOT HAVE THE PARTS. SHE WAS GOING TO HOLD NISSAN RESPONSIBLE IF THERE WAS AN ACCIDENT DUE TO THIS RECALL. THEY DID NOT GIVE THEM IDEA AS TO WHEN THE PARTS WOULD BE IN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132938August 15, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
BOUGHT 2004 MURANO 31 JAN 2005. DRIVE VEHICLE TO/FROM WORK EACH DAY, 740 PER WEEK. BY MAY HAD PUT 12,000 MILES ON CAR. ONE DAY STARTED MY CAR, THE SERVICE ENGINE SOON (SES) LIGHT CAME ON AND THE CAR WAS SLUGGISH. TURNED OFF THE ENGINE AND BACK ON, SLUGGISHNESS DIMINISHED, LIGHT REMAINED. TOOK CAR TO DEALERSHIP, LIGHT WENT OFF JUST PRIOR TO BRINGING IN. WAS TOLD THE LIGHT WAS BECAUSE GAS CAP NOT ON TIGHT ENOUGH, SO SHOP DID AN OIL CHANGE. FEW WEEKS LATER, LIGHT CAME ON AGAIN, BROUGHT TO ANOTHER SHOP. SAID IT WAS PROBLEM WITH THE THROTTLE CONTROL SYSTEM, THAT IT WOULD TAKE DAYS TO GET A PART & THEY COULD NOT GIVE LOANER OR RENTAL. HUSBAND CONSULTED OWNER OF DEALERSHIP WHO SUGGESTED REPAIR TEAM TAKE THE PART OFF A 2004 CAR ON THE LOT TO FIX MINE IMMEDIATELY. OVER THE NEXT TWO MONTHS, THE SES LIGHT CAME ON 3 MORE TIMES. THE 1ST TIME WAS TOLD IT WAS JUST "OLD CODES. 2ND TIME, CLEARED CODES AND TOLD ME NOT TO WORRY ABOUT SES LIGHT. CAR WOULD NOT PASS INSPECTION WITH SES LIGHT ON, SO WHEN IT CAME ON 3RD TIME DAY BEFORE INSPECTION, RETURNED TO THE DEALER AND WAS TOLD THE THROTTLE CONTROL NEEDED "ADJUSTING". GOT THE CAR INSPECTED. 6 DAYS LATER, SES LIGHT CAME ON AGAIN WHEN LEAVING WORK TO DRIVE 74 MILES HOME, SLUGGISHNESS THAT PROMPTED FIRST THROTTLE REPAIR RETURNED. COULD NOT REACH OR MAINTAIN SPEED OF THE FLOW OF TRAFFIC. CAR AT SHOP SINCE 05 AUG 2005 BECAUSE OF "PROBLEM" WITH THROTTLE CONTROL IN SERIES OF 2004 MURANOS THAT MINE CAME FROM. THERE''S A NEW PART NEEDED, MY VOLUME OF DRIVING MADE IT APPEAR. TECHNICAL BULLETIN OR NOTICE TO CONSUMERS NEEDED. WHEN FOLKS HIT 13,000 MILES PROBLEM WILL APPEAR AND PART WILL BE ON ORDER (THERE ARE MANY VEHICLES WITH PROBLEM). WAS TOLD PART WOULD SHIP FROM NISSAN 19 AUG 2005 & MIGHT GET MY CAR BACK NEXT WEEK. DEALER COVERING RENTAL CAR. DANGEROUS PROBLEM BECAUSE THE CAR WILL NOT "SHIFT" (OR CVT EQUIVALENT) & THE CAR TACS OUT OVER 4000/WILL NOT ACCELERATE WITHOUT WARNING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132969August 15, 2005
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
INCIDENT: 2005 NISSAN MURANO PURCHASED ON JULY 5, 2005 FROM COLLINS NISSAN IN INDIANAPOLIS, INDIANA. VEHICLE ID # [XXX] I WAS DRIVING WEST ON INTERSTATE 86 THROUGH NY STATE ON THE MORNING OF AUGUST 1, 2005 . A FEW MILES WEST OF CORNING, NY I NOTICED THE SMELL OF GAS. STOPPED AT A REST AREA AND NOTICED GAS LEAKING ON THE PARKING LOT. I PROCEEDED TO JAMESTOWN, NY (50 MILES) TO TAKE THE CAR TO THE CLOSEST NISSAN DEALER.. SIGNATURE NISSAN 716 664 0175 DISCOVERED THAT SOMETHING HAD GONE THROUGH THE GAS TANK AND I WOULD NEED TO REPLACE IT. HE SHOWED ME HOW THE GAS TANK DROPS DOWN AND HAS A SMOOTH UNPROTECTED SURFACE FACING FORWARD WHERE (WHAT EVER IT WAS THAT HIT THE TANK) WENT THROUGH THE PLASTIC SURFACE. I DELIVERED THE DAMAGED GAS TANK TO COLLINS NISSAN AND IT IS BEING HELD AT THERE SERVICE DEPARTMENT FOR FURTHER INSPECTION... FOR OVER 50 YEARS OF DRIVING , I HAVE NEVER HAD ANYTHING LIKE THIS HAPPEN TO ME WHILE DRIVING MANY MAKES OF CARS. I AM CONCERNED ABOUT THE WAY THE TANK HANGS DOWN, HAS A VULNERABLE SURFACE, AND IS NOT PROTECTED FROM ROAD HAZARDS....THE LEAKING GAS COULD HAVE CAUSED MUCH BIGGER PROBLEMS. I AM CONCERNED THAT THIS COULD HAPPEN AGAIN WITH MUCH WORSE RESULTS. *NM UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132122August 9, 2005
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
THE NISSAN MURANO 2004 SL DOESN'T START THE ENGINE PERIODICALLY. IT DOESN'T HAPPEN ALL THE TIME BUT WHEN IT HAPPENS THE ENGINE WOULD NOT START. I'VE BEE LEFT STRANDED IN THE MIDDLE OF NOWHERE SEVERAL TIMES ALREADY BETWEEN JUNE 2005 AND AUGUST 2005. I BROUGHT THE CAR FOR REPAIRS FOUR TIME ALREADY. THE FOLLOWING JOBS HAS BEEN PERFORMED: 1) ELECTRIC SYSTEM CHECKED - NOTHING FOUND 2) ALTERNATOR REPLACED AS A PART OF THE RE-CALL 3) KEYS RE-PROGRAMMED SEVERAL TIMES 4) TODAY I'VE BEEN TOLD THAT THEY(KOEPPEL NISSAN AT NYC) WILL TRY TO REPLACE THE TRANSPONDER (IF I UNDERSTAND CORRECTLY, THIS IS PART OF THE SECURITY IMMOBILIZER SYSTEM).- WILL SEE IF THIS ONE WORKS. I PERSONALLY DO THINK THAT THERE IS SOMETHING WRONG WITH THE IMMOBILIZER SYSTEM - BUT NISSAN REFUSES TO PERFORM THE DETAILED DIAGNOSTICS...TELLING ME THAT IT COULD BE HUNDRED DIFFERENT REASONS WHY THE ENGINE WOULD NOT START. AT THIS POINT I AM GETTING SICK AND TIRED OF THIS ENTIRE PROCESS - WILL FILE FOR BBB ARBITRATION AND THEN FOR THE LAW SUIT AGAINST NISSAN TO RECOVERY MY MONEY AND COMPENSATION FOR NOT BEING ABLE TO USE THE CAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133467August 5, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY, POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
2003 MURANO RADIATOR AND TRANSMISSION MALFUNCTIONED.***NO ANSWER REQUIRED***.*MR THE ALTERNATOR WAS REPLACED AFTER THE ALTERNATOR LIGHT ILLUMINATED ON THE DASH. WHEN ACCELERATING SUDDENLY THE VEHICLE WOULD HESITATE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131510August 4, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
3/7/2005WHILE DRIVING TO LAS VEGAS FROM DOLAN SPRINGS, WHEN STOPPED AT STOP LIGHT IN BOULDER CITY, NV- HEARD A LOUD CLUNK AND THE TRANSMISSION LOCKED UP. CALLED NISSAN ROADSIDE SERVICE AND THEY TOWED TO DOUGLAS NISSAN IN HENDERSON, NV. 3/11/2005PICKED UP CAR AT DOUGLAS NISSAN. ON THE WAY BACK TO DOLAN SPRINGS, AZ.WE SMELLED A LOT OF HOT BURNING AND WHEN WE STOPPED, WE SAW SOME SMOKE. THE NEXT DAY, WE CALLED DOUGLAS NISSAN AND THEY SAID WAIT FOR ABOUT 2 WEEKS TO SEE IF IT CONTINUES, IT IS PROBABLY RESIDUE. 3/19/2005WHILE IN LAS VEGAS, WE STOPPED AT DOUGLAS NISSAN TO CHECK WE STILL HAD HOT, BURNING SMELL. THEY DISCOVERED THAT THE SEAL(S) WERE LEAKING. 3/23//2005WE PICKED UP THE CAR AND BEGAN DRIVE BACK TO DOLAN SPRINGS, AZ. WHEN WE GOT TO ABOUT 15 MILES (BOULDER CITY, NV), WE AGAIN GOT THE HOT BURNING SMELL. WE CALLED DOUGLAS THEY FOUND THAT THE CAR WAS NOT FIXED AND WAS STILL LEAKING. WE LEFT CAR AND THEY SAID WOULD BE DONE ON 3/25. 3/24/2005MADE CALL TO NISSAN NISSAN REP ASSURED US CAR WOULD BE READY ON 3/25. 3/26/2005WE STOPPED BACK- CAR WAS STILL NOT FIXED. THEY WERE NOT SURE WHEN IT WOULD BE FIXED. 3/29/2005CAR STILL AT DOUGLAS NISSAN AND NO IDEA WHEN IT WILL BE FIXED. THEY SAID THEY NOW THOUGHT IT MIGHT HAVE SOMETHING TO DO WITH ALL-WHEEL DRIVE SEAL. 4/30/2005CAR STILL NOT FIXED. PARTS ORDERED- MAY BE ON BACK ORDER. NO IDEA WHEN IT WOULD BE DONE. NO EXPLANATION WHY CAR HAS BEEN IN DEALERSHIP SINCE 3/11- STILL NOT FIXED. BASICALLY, ALTHOUGH WE HAVE HAD 2 MONTHS OF FRUSTRATION AND STRESS, WE STILL HAVE ENOUGH CONFIDENCE IN NISSAN AND THE MURANO TO PURCHASE A NEW MURANO. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131145August 2, 2005
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
APRIL 2003 PURCHASED A 2003 NISSAN MURANO. IN JULY 2003, AFTER HAVING BEEN STOPPED AT A TRAFFIC LIGHT, I PRESSED THE GAS TO GO FORWARD AND THE CAR WOULD NOT ACCELERATE FOR A FEW SECONDS, THEN IT QUICKLY SURGED FORWARD. LUCKILY I WAS THE FIRST CAR AT THE LIGHT OR I WOULD HAVE RAMMED THE CAR IN FRONT OF ME. THE DEALER REGAL NISSAN SAID IT WAS THE ALTERNATOR AND REPLACED IT. IN JUNE 2005 AGAIN, THE CAR STARTED STALLING THEN QUICKLY ACCELERATING, WE HAD MOVED SO WE TOOK THE CAR TO A LOCAL NISSAN DEALERSHIP CROWN NISSAN AND THEY, AGAIN, REPLACED THE ALTERNATOR. JULY 29, 2005, ON A TRIP TO FLORIDA, THE CAR ACTED UP AGAIN AT THE RED LIGHTS, IT ALSO WOULD SLOW DOWN, WHILE DRIVING, THEN ACCELERATE QUICKLY. I AGAIN TOOK THE CAR TO THE DEALERSHIP KRAFT NISSAN OF TALLAHASSEE AND THEY STATED IT WAS A TRANSMISSION ISSUE AND THEN ADVISED I TAKE TO MY HOMETOWN DEALER, CROWN NISSAN.COWN NISSAN WAS NOT ABLE TO DIAGNOSE OR PRODUCE ANY PROBLEM. THEY DID NOT CALL KRAFT NISSAN AND SEEK ADVICE OR INPUT FROM THEM. I AM HAVING TROUBLE GETTING THEM TO SOLVE THE PROBLEMS. IT IS DANGEROUS, BECAUSE OF THE SUDDEN ACCELERATION, YOU COULD HIT ANOTHER CAR OR A PERSON. WE ARE FORTUNATE BECAUSE THERE HAVE BEEN OTHERS WHO HAVE STALLED ON THE INTERSTATE OR BUSY HIGHWAYS. SOMETHING IS WRONG WHEN THEY CONTINUALLY REPLACE THE ALTERNATOR AND STILL HAVE PROBLEMS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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