Nissan Murano Complaints

5,967 consumer complaints on file.

#10703274April 2, 2015
STEERING
AS I WAS DRIVING THE STEERING WHEEL WAS SQEEZING MY STOMACH AND GOING UP AND DOWN WITH NO CONTROL, LUCKILY I WAS DRIVING 35 MPH AND WAS ABLE TO PULL OVER TO AVOID A ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702882March 31, 2015
ELECTRICAL SYSTEM
WE PURCHASED A NEW NISSAN 2014 MURANO. WHEN WE PICKED UP THE VEHICLE, THE REAR VIEW CAMERA WAS DISTORTED AND FUZZY. WE WERE TOLD TO ADJUST THE SETTINGS AFTER WE GOT THE NEW CAR. WE WERE UNABLE TO DO THAT SO WE TOOK IT BACK TO THE DEALERSHIP WHERE WE PURCHASED THE CAR (AUTOBARN NISSAN EVANSTON) AND IT WAS ALSO UNABLE TO FIX THE PROBLEM. I CONTACTED NISSAN AND WAS TOLD ALL 2014 NISSAN MURANO'S HAD THE SAME CAMERA AND ALL WORKED THE SAME WAY AND NISSAN DID NOT INTEND TO FIX THE PROBLEM. WE HAVE BEEN TO TWO DEALERSHIPS WHICH BOTH ACKNOWLEDGED THE INSTALLED CAMERA IS NOT FUNCTIONING PROPERLY. THIS CREATES A HAZARD BECAUSE IT IS DIFFICULT TO SEE WHAT IS BEHIND THE CAR WHEN BACKING UP DUE TO THE DISTORTION. THIS IS A KNOWN NISSAN DEFECT BUT IT CANNOT FIGURE OUT HOW TO FIX ITS DEFECT. WE HAVE BEEN TRYING TO GET THIS REPAIRED SINCE THE DATE WE PURCHASED IT IN DECEMBER WITH ABOUT 100 MILES ON THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702679March 30, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS CONTINUOUSLY ILLUMINATED, WHICH INDICATED THAT THE AIR BAG WAS DEACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE TECHNICIAN VERIFIED THAT THE WARNING LIGHTS WERE ILLUMINATED. THE TECHNICIAN STATED THAT THE AIR BAG WARNING LIGHT BLINKING INDICATED THAT ALL OR SOME AIR BAGS WERE NOT FUNCTIONING PROPERLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702447March 29, 2015
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, ENGINE
DRIVING CAR AND IT CUTS OUT WHILE IN MOTION. RECALLS: HTTP://WWW-ODI.NHTSA.DOT.GOV/OWNERS/SEARCHRESULTSBYURLCODE.ACTION?REFERENCESEARCH.REQUESTID=45839&REFERENCESEARCH.URLCODE=VVANYOQL53PIMW1 RECALL SUBJECT : INTAKE AIR DUCTS/RESONATOR REPORT RECEIPT DATE: MAY 19, 2009 NHTSA CAMPAIGN NUMBER: 09V169000 COMPONENT(S): ENGINE AND ENGINE COOLING RECALL SUBJECT : WIRE BREAKING INSIDE ALTERNATOR , 1 INVESTIGATION(S) REPORT RECEIPT DATE: NOV 17, 2003 NHTSA CAMPAIGN NUMBER: 03V455000 COMPONENT(S): ENGINE AND ENGINE COOLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702458March 29, 2015
POWER TRAIN
THE CAR WAS STALLED AT 70 MILES/HOUR . THE ENGINE WAS RUNNING BUT IT WAS NOT ENGAGING ANY GEARS NEITHER DRIVE/LIFT NOR REVERSE. NO CHECK ENGINE LIGHT INDICATION WAS LIT UP. I WAS LUCKY TO PULL OVER SAFELY ON THE RIGHT SHOULDER FROM MIDDLE LAND ON INTERSTATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702014March 26, 2015
SEATS
I BOUGHT THE CAR USED IN 2010 AND BY 2011 THE SEAT HAD LOCKED IN POSITION AND BROUGHT IT IN TO A NISSAN DEALERSHIP TO GET IT REPAIRED SINCE I BOUGHT THE EXTENDED WARRANTY. I WAS TOLD THAT THE PROBLEM WAS NOT COVERED IN THE WARRANTY BUT THEY WOULD FIX IT FOR $1300 AND I CHOSE AT THAT TIME NOT TO GET IT FIXED, NOT KNOWING THAT THERE WAS A DEFECT IN THE SEAT FRAME DESIGN BY NISSAN. UPON RESEARCH LATER, I FOUND OUT THAT YEAR MODEL AND MAKE HAD A DEFECTIVE SEAT FRAME AND IT WOULD EVENTUALLY BREAK ON ONE SIDE. SOMETIME IN 2013 IT SURE ENOUGH BROKE AND WHEN I WENT TO RENEW MY INSPECTION STICKER LAST WEEK I WAS TOLD THAT I WAS REJECTED BECAUSE OF THE SEAT MOVEMENT. I CALLED NISSAN CONSUMER AFFAIRS AND ASKED IF THEY COULD HELP ME OUT IN ANY WAY TO HELP FIX THE SEAT FRAME (WHICH IS NOW ESTIMATED AT OVER $1500 TO FIX) BECAUSE IT IS THEIR FAULTY DESIGN, AND WAS DENIED ANY ASSISTANCE WHAT SO EVER. SO NOW I HAVE A BROKEN SEAT AND AN OUT OF DATE INSPECTION STICKER AND NISSAN WILL NOT OFFER ME ANY ASSISTANCE FOR THE COST OF REPAIR AND DENIES ANY KNOWLEDGE OF ANY PROBLEMS WITH THE SEAT FRAME FOR THAT YEAR MODEL. THE MAN AT THE INSPECTION STICKER PLACE TOLD ME IT IS AN UNSAFE DRIVING CONDITION DRIVING LIKE IT IS WHICH IS WHY HE WOULD NOT GIVE ME THE INSPECTION STICKER BECAUSE WHEN HE APPLIES THE BREAKS, THE LEFT SIDE OF THE SEAT SLIDES FORWARD. HOW CAN A AUTOMOBILE DEALERSHIP AS BIG AS NISSAN DENY THIS AND NOT OFFER ANY HELP TO FIX THE PROBLEM IS BEYOND ME. I WANT TO TELL THIS TO ALL NISSAN OWNERS AND I WOULD NOT OWN ANOTHER NISSAN IF I GOT ONE FOR FREE. I DO NOT HAVE THE MONEY TO GET THE SEAT FRAME REPAIRED AND I USE THE VEHICLE EVERY DAY TO GO TO AND FROM WORK, I AM NOT SURE WHAT OTHER OPTIONS I HAVE OTHER THATN TO DRIVE UNSAFE AND WITH AN OUT OF DATE STICKER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679183March 25, 2015
POWER TRAIN
2007 NISSAN MURANO. CONSUMER WRITES IN REGARDS TO TRANSMISSION PROBLEMS. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD THE TRANSMISSION WAS REPLACED WITH A RE-MANUFACTURED TRANSMISSION. *JB THE CONSUMER IS SEEKING A POTION OF REIMBURSEMENT. UPDATED 08/24/15. *J
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701361March 24, 2015
POWER TRAIN, EQUIPMENT:MECHANICAL
FAILURE WITH 2009 NISSAN MURANO TRANSFER CASE AFTER 60,000 MILES SEEMS TO BE A BIG PROBLEM AND NISSAN IS NOT TAKING RESPONSIBILITY , CAUSING THE CUSTOMER THOUSANDS OF DOLLARS FOR REPAIRS, SEEMS THAT THEIR IS A DEFECT , WHERE YOU HEAR A HUMMING NOISE COMING FROM YOUR FRONT PASSENGER SIDE TIRE AND NO CHECK ENGINE LIGHT TO ALERT YOU SOME THING IS WRONG UNTIL YOU SHOWS UP AT A DEALER SHIP TO CHECK OUT THE NOISE AND GET BANG FOR $3000, THIS A CON GAME NISSAN IS USING TO RIPOFF HARD AMERICAN WORKING PEOPLE, THIS CON GAME NEED TO BE INVESTIGATED, SINCE THEIR ARE SO MANY COMPLAINTS FROM MURANO OWNERS ABOUT THIS EXISTING PROBLEM . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701454March 24, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
NISSAN REFUSES TO RECOGNIZE A KNOWN PROBLEM IN THE NISSAN ROGUE IN IT'S BIG BROTHER THE NISSAN MURANO. THE DOOR ACTUATOR SOLENOID GOES OUT AND LOCKS PEOPLE INTO OR OUT OF THEIR CAR, WHERE THE REMOTE, KEY, DOOR HANDLE OR CROWBAR CANNOT OPEN THE DOOR CAUSING A POTENTIALLY FATAL SAFETY ISSUE. IF A PASSENGER IS UNABLE TO LEAVE THE VEHICLE IN AN EMERGENCY IT COULD RESULT IN FATALITIES. I BROUGHT IT TO THE DEALERSHIP WHO OFFERED TO BREAK MY DOOR PANEL TO ASSESS THE ISSUE, A $300+ EXPENSE TO ME, NOT TO MENTION THE LABOR BREAKING MY DOOR PANEL. ONCE THEY WERE ABLE TO GET INTO MY DOOR, THEY DETERMINED IT WAS THE ACTUATOR SOLENOID, WHICH IS A KNOW ROGUE SERVICE ORDER PROBLEM, AND TOLD ME THAT WOULD BE AN ADDITIONAL $575 TO REPLACE. I HAD STARTED A CASE WITH NISSAN USA CORPORATION REGARDING THIS, THEIR RESPONSE, "WE'LL SEE WHAT WE CAN DO TO HELP." THEY DID NOTHING. DISAPPOINTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701149March 23, 2015
ENGINE, VISIBILITY
TL*THE CONTACT OWNS A 2015 NISSAN MURANO. THE CONTACT STATED THAT WHILE HE ATTEMPTED TO START THE VEHICLE, THE ENGINE FAILED TO START AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE CODE NEEDED TO BE RESET. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT ALSO STATED THAT THE POWER WINDOWS OPENED AND CLOSED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700993March 22, 2015
STRUCTURE
WHEN ON A TEST DRIVE WITH THE NEW 2015 MURANO ON THE HIGHWAY, I ENCOUNTERED A SEMI INFRONT OF ME AND TO THE RIGHT OF ME; A TYPICAL EVERYDAY OCCURRENCE WITH MY 80 MILE DRIVE TO/FROM WORK. THIS IS THE POINT THAT SCARED ME-- IT FELT AS IF THE MURANO WAS BEING LIFTED OFF THE GROUND AND THE WHOLE VEHICLE WAS FLOATING BACK AND FORTH, THE SALES PERSON STATED I JUST CAUGHT SOME DRAFT FROM THE SEMI'S. I STATED EVERYDAY TO/FROM WORK 80 MILES IN A SMALL 4 DOOR CAR AND ALSO A FULLSIZE CREWCAB TRUCK, THE VEHICLE VARIES ON DAYS. I HAVE NEVER ENCOUNTERED THIS FEELING IN 32 YEARS OF DRIVING AND WAS VERY NERVOUS ABOUT THE SITUATION I WAS GLAD THE ROAD WASN'T WET OR ICY MAKING ME WONDER IF I WOULD HAVE SPUN OUT. I REALLY WANTED THIS NEW MURANO BUT NOW I AM BACK TO SQUARE ONE ON THE VEHICLE SEARCH. I AM NOT SURE IF IT HAS TO DO WITH THE NEW FRONTEND OR LIGHTER DESIGN OR NOT. I WANTED TO INFORM SOMEONE ELSE ABOUT THIS SITUATION SO IT CAN BE LOOKED INTO. THE DEALERSHIP SAID IT WAS NOTHING AND TRIED TALKING ME INTO TAKING IT THEN AND THERE. OF COURSE IT TURNED INTO I HAVE OTHER CARS TO TEST NOW AND AS I WAS WALKING AWAY I JUST HEARD HYSTERICAL LAUGHING. GOOD CUSTOMER SERVICE FOR A SERIOUS CUSTOMER. I AM SO HAPPY I DID A TEST DRIVE ON THE HIGHWAY FIRST. "THIS IS A DANGEROUS SITUATION AND NEEDS TO BE LOOKED INTO BEFORE SOMEONE GETS KILLED." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694855March 17, 2015
ELECTRICAL SYSTEM
PASSENGER DOOR LOCKED SHUT. CANNOT OPEN FROM THE OUTSIDE OR THE INSIDE. PREGNANT PASSENGER HAD TO CLIMB OVER CENTER COUNSEL TO GET OUT OF THE VEHICLE. ONCE I GOOGLED THE ISSUE, THE 2008-2009 NISSAN ROGUE & MURANOS HAVE THIS ISSUE, A SERVICE ORDER WAS CREATED FOR THE ROGUE, BUT NOT THE MURANO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694397March 15, 2015
STRUCTURE:BODY
SEVERE RUST ON ROOF, NO OTHER PART OF CAR ONLY THE ROOF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694098March 13, 2015
POWER TRAIN
2011 NISSAN MURANO WITH 66,000 MILES FAILED WHILE DRIVING IN FREEWAY TRAFFIC, IN A CONSTRUCTION ZONE, ON 2/12/2015. THE MODEL IS EQUIPPED WITH CONTINUOUSLY VARIABLE TRANSMISSION (CVT). NISSAN WRITTEN POWERTRAIN COVERAGE PERIOD ON 2011 MODELS IS "60 MONTHS OR 60,000 MILES, WHICHEVER COMES FIRST." NISSAN NOTIFIED US, THE OWNERS OF THE MURANO, THAT THE PARTS AND LABOR WERE NOT COVERED BY WARRANTY. NISSAN CONSUMER AFFAIRS DID NOT HELP. NISSAN VICE PRESIDENT TOTAL CUSTOMER SATISFACTION, [XXX], PREVIOUSLY ISSUED A CONTINUOUSLY VARIABLE TRANSMISSION (CVT) WARRANTY EXTENSION FOR MODEL YEARS 2003-2010 WHICH COVERED REPAIRS, REPLACEMENT, AND RELATED TOWING EXPENSES. SINCE THE 2011 MODEL IS EQUIPPED WITH CVT (SAME TRANSMISSION AS 2003-2010 MODELS COVERED BY EXTENDED WARRANTY), IT NEEDS TO BE COVERED UNDER THE WARRANTY EXTENSION. NISSAN CORPORATION KNEW OF THE CVT PROBLEM, WHICH WAS THE REASON FOR THE CVT WARRANTY EXTENSION BETWEEN THE YEARS OF 2007 AND 2010. THE COMPANY HAS NOT ADEQUATELY MODIFIED THE PART AND HAS NOT ADEQUATELY MODIFIED THE WARRANTY TO MEET THE NEEDS OF THE CONSUMER. THE CVT FAILURE PUT OUR SAFETY IN JEOPARDY, CAUSED US TO MISS WORK, AND COST NEARLY $4,000, WHICH PUT US INTO SEVERE FINANCIAL DURESS. WITH NISSAN\'S AWARENESS OF THE NISSAN CVT FAILURE PROBLEMS, THE CVT SHOULD HAVE BEEN REMEDIED BEFORE THE POINT WE BOUGHT THE VEHICLE OR SHOULD HAVE, AT LEAST, BEEN COVERED BY WARRANTY. WE WERE NEVER ASKED IF WE WANTED OUR OLD TRANSMISSION BACK AND WERE NEVER GIVEN THE SERIAL NUMBERS. WHEN WE CALLED AND INQUIRED, WE WERE TOLD THAT IT HAD BEEN SHIPPED "BACK TO NISSAN" WITHIN 5 BUSINESS DAYS AND THAT THERE WAS NO WAY WE COULD GET IT BACK OR CALL TO GET THE IDENTIFYING INFORMATION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694123March 13, 2015
STRUCTURE, VISIBILITY:GLASS, SIDE/REAR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 NISSAN MURANO. THE CONTACT STATED THAT THE REAR WINDOW LEAKED. THE LEAK IN THE WINDOW RAN DOWN INTO THE TRUNK AND RUINED SEVERAL COMPONENTS. THE TRUNK OPENED WITHOUT WARNING AND THE CONVERTIBLE ROOF OPENED AND CLOSED ON ITS OWN. THE DEALER WAS UNABLE TO FIND THE LOCATION OF THE LEAK. THE DEALER STATED THAT THIS WAS A KNOWN ISSUE AND THAT THE MANUFACTURER WAS AWARE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 54,000. UPDATED 8/6/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693537March 11, 2015
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
WHEN PULLING INTO A PARKING SPACE WITH THE RIGHT FOOT ON THE BRAKE PEDAL, THE CAR ACCELERATED. THE CAR HAD ENOUGH SPEED TO GO OVER THE CEMENT PARKING BLOCK AND HIT THE VEHICLE PARKED IN FRONT. TRYING TO AVOID THAT VEHICLE THE STEERING WHEEL WAS TURNED TO THE LEFT AND OTHER VEHICLES WERE HIT. THE CAR THEN STOPPED. ALL THE TIME THE FOOT WAS ON THE BRAKE. THE CAR WAS THEN PUT INTO REVERSE AND BACKED UP TO CLEAR THE VEHICLES. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10693434March 10, 2015
POWER TRAIN, VEHICLE SPEED CONTROL, STEERING
I PURCHASED VEHICLE 2/9/2015 SINCE THAN I HAVE TAKEN TO GET 2 TOTAL VEHICLE INSPECTIONS. BOTH INSPECTIONS I HAVE BEEN GIVEN TWO DIFFERENT ESTIMATED PROBLEMS. WHEN AT A COMPLETE STOP AND TRYING TO TAKE OFF VEHICLE WILL NOT GO, AFTER ABOUT 15 TO 20 SECONDS IT WILL TAKE OFF AT A RAPID SPEED WHICH SCARES ME TO THE POINT WHERE I AM GLAD IT DOESN'T HAPPEN ON EXPRESSWAY I KNOW ME AND MY 8 YR OLD WOULD BE INJURED. I HAVE BEEN TOLD IT COULD BE THE TRANSMISSION AND/OR THE TRANS CASE BOTH I HAVE LOOKED UP AND OMG MORE COMPLAINTS THAN ANY VEHICLE I HAVE EVER OWNED. SECOND ISSUE IS, WHEN TURNING A CORNER LEFT OR RIGHT IT HESITATES LIKE IT DOESN'T WANT TO GO, I HAVE BEEN TOLD ITS THE TRANS CASE. IF NISSAN KNOWS THERE ARE ISSUES WITH THE CVT WHY HAVEN'T THEY DONE A RECALL, ESPECIALLY BEFORE SOMEONE DIES WITH THE DELAYED HESITATION. I JUST SPENT $6,000 ON THE VEHICLE BECAUSE I WAS TOLD GO FOREIGN YOU WON'T BE UNHAPPY, AND HERE I AM BEING TOLD I NEED TO SPENT ANOTHER $6,000 TO REPAIR AN ISSUE THAT'S HAS SO MANY COMPLAINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692980March 9, 2015
SEATS
WHILE TURNING A CORNER THE SEAT MOUNT (DRIVER'S SIDE) BROKE CAUSING THE SEAT TO IMMEDIATELY SLANT TO THE LEFT. LUCKILY I WAS ONLY TRAVELING AT A RELATIVELY SLOW SPEED, HAD I BEEN ON THE HIGHWAY, PASSING A TRUCK THIS EQUIPMENT FAILURE COULD HAVE POTENTIALLY CAUSED A SERIOUS ACCIDENT, AS I WOULD HAVE NO DOUBT BEEN DISTRACTED AND TRIED TO FIX OR ADJUST THE SEAT. APPARENTLY THIS IS A COMMON FAILURE FOR THIS VEHICLE DUE TO THE LOW QUALITY PARTS BEING USED. NISSAN SHOULD TAKE OWNERSHIP OF THIS PROBLEM ESPECIALLY WHEN THE VEHICLE IS ONE OF THEIR MORE EXPENSIVE ONES CURRENTLY IN THEIR INVENTORY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691723March 3, 2015
SEATS
DRIVER SIDE SEAT WOULD NOT POWER FORWARD, BUT MERELY SWIVEL IN PLACE....AS THE NYLON DRIVEN GEAR ON RIGHT SIDE OF SEAT WAS STRIPPED AND JAMMED IN THE METAL DRIVE GEAR ATTACHED TO THE SEAT MOTOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690932February 26, 2015
STEERING
ADAPTIVE STEERING FAILED AT BELOW FREEZING TEMPERATURE. LOST ABILITY TO STEER IN A CURVE AND HIT ANOTHER CAR. AFTER, CAR COULD NOT BE DRIVEN, AS STEERING WAS TOTALLY INOPERATIVE. STEERING WHEEL ACTUALLY TURNS 360 DEGREES OVER AND OVER WITH NO AFFECT ON THE FRONT WHEELS. FRONT WHEELS ACTUALLY ENDED UP IN A "PIGEON TOE" ALIGNMENT AND THE CAR COULD NOT BE TOWED...UPDATED 03-16-15 *BF.....UPDATED 03-23-15 *BF UPDATED 9/26/2017*CN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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