MINI Cooper Complaints

4,588 consumer complaints on file.

#11420728June 13, 2021
ELECTRICAL SYSTEM
I purchased a vehicle from a used car dealership and about two weeks after I purchased the vehicle I took it in to get the oil and all the fluids checked I washed the vehicle filled the tank up with gas and took it into them when I went to pick it up I noticed that there was some thing that appeared to be a programmer underneath the dash that was missing that was there before I took it to them as well as a little black box that was connected to the OBD two reader there was also missing carpet from the gas pedal was missing there were 200 more miles on my car than there were when I dropped it off so the whole tank of gas was gone down to 14 miles left when I I asked the service man where the performance chip was that they took out he told me that they didn’t take anything out and that there is no chip in the next time that I asked him he said that was I sure it wasn’t one of their tools and then the next time that I asked him he said to me that they don’t sell cars with modified parts on them not sure if he was trying to justify him stealing the chip out of the vehicle but the vehicleIs now overheating and with warped heads and running like crap so I am paying $400 a month for a vehicle that I cannot even drive. Also the vehicle has bad shocks. Sounds like crap the alignment is off it shakes going down the road feels like it is going to fall apart and there is a tear in the convertible top that was not there before I dropped it off with the service man also they needed it for two weeks for a job that was one hour for a serpentine belt that he claimed he had to wait three days for from Napa.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420466June 10, 2021
STEERING
The contact owns a 2003 Mini Cooper. The contact stated that while driving approximately 35 mph and making a right turn, the power steering malfunctioned and the steering wheel suddenly became difficult to turn in either direction. The vehicle was taken to the local dealer who diagnosed that the power steering pump and fan needed to be replaced and the intake and return power steering lines also were faulty and needed to be replaced. The manufacturer was notified of the failure. The contact was informed that the vehicle was not included in the NHTSA campaign number: 15V660000 (Steering). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was approximately 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418894May 28, 2021
ENGINE
Check engine light comes on. The vehicle is giving code 1b8302. This code is for environmental air sensor BUS communication error. There is an extended warranty issued by Mini for other models for the exact same issue. Dealership/Mini will not cover the cost to repair my vehicle as it has been excluded from the extended warranty. I would like to highlight again that the warranty was issued for the same issue I am experiencing. I have the same engine and the vehicle was manufactured during the same years the warranty was issued for. My vehicle has less than 44,0000 miles on it. There is clearly a defect. I would greatly appreciate any assistance you can provide in holding Mini accountable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418450May 25, 2021
SERVICE BRAKES, ENGINE, VISIBILITY/WIPER
I have made several attempts to reach out to dealer. The check engine light came on the same day I purchased car. I brought the car back, the dealer said they would replace it, but couldn't do the work that day. They provided me with a false inspection report. They never followed up with me after several months had gone by and several phone calls had been made with them refusing to return my call. The car turns off on its on while driving. The brakes are also not good on the car. I had to get an oil change, wiping blades after a month of having the car. The AC fan is also not functioning. I would like to escalate this issue, because I am unable to pass my state inspection as well as feeling unsafe to drive a car that can turn off anytime on the road while driving. I waited to take to inspection because I was waiting on the dealer to communicate when they will replace the part. after several months of refusing to respond to my phone calls and emails. I have decided to report their intentional negligence. I also purchased a warranty. through this company EPOVO auto group. I have not received a follow document certifying my warranty purchase through them. Uncertain of legitimacy of this warranty as well. I have filed a complaint with BBB and Federal Trade Commission. I have not received a response. The following failed inspection codes: P0014, P0015, MIL Command.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416755May 15, 2021
ENGINE
AFTER DRIVING FEW MILES (10) UP HILL OUT THE DEALER MY CHECK ENGINE LIGHT TURN ON. ITS NOT BLINKING BUY SEEMS LIKE ITS HALF AWAY ON THE SIGNED ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416640May 14, 2021
ELECTRICAL SYSTEM
ON 05/06/2021, I PURCHASED A USED 2011 MINI COOPER S TURBO. TWO DAYS LATER, I WENT TO START THE CAR, AND IMMEDIATELY SMELLED SOMETHING ELECTRICAL BURNING. WHEN I LIFTED UP HOOD, I COULD SEE SMOKE COMING FROM INSIDE THE ENGINE. I IMMEDIATELY UNHOOKED THE TWO BATTERY CABLES. I CALLED THE CAR LOT THAT I PURCHASED THE VEHICLE, AND WAS TOLD THAT THAT YEAR MINI HAD ISSUES WITH A COMPUTER BOARD OVERHEATING PAND SOMETIMES EVEN STARTING FIRES EVEN WHEN THE CAR ISN'T RUNNING. I HAVE A MEHANIC SCHEDULED FOR MONDAY TO REPAIR THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413435April 22, 2021
UNKNOWN OR OTHER
CAR STARTED LEAKING OIL EVERYWHERE OUT OF NOWHERE WHILE BOTH MOVING AND STATIONARY. TWO DIFFERENT MECHANICS SAID IT WAS THE OIL FILTER HOUSING AND RELATED PARTS. REPLACED HOUSING, OIL PRESSURE SENSOR AND THE BOTTOM SCREW. WORKS AGAIN. CAR HAD UNDER 45,000 MILES AT TIME OF INCIDENT. SIMILAR PROBLEMS WITH THE OIL HOUSING HAVE BEEN REPORTED FOR OTHER AND RELATED MINIS, INCLUDING SOME SUBJECT TO RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407243April 9, 2021
SEAT BELTS, AIR BAGS
TL* THE CONTACT OWNS A 2009 MINI COOPER. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG AND THE SEAT BELT WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405023March 26, 2021
SEATS
THE FRONT PASSENGER SEAT OCCUPANT SENSOR IS FAILING. THE DASH LIGHT COMES ON INTERMITTINGLY WHEN A PASSENGER IS SEATED AND THE VEHICLE IS IN OPERATION. THE PROBLEM STARTED 03/19/2021. THIS IS A MAJOR SAFETY ISSUE. THE FRONT PASSENGER AIR BAG(S) MAY NOT DEPLOY IN CASE OF AN ACCIDENT. MINI HAD A RECALL IN 2015 FOR 2005-2008 CARS. THE PROBLEM PERSISTS.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404715March 24, 2021
AIR BAGS, SEATS
MY AIR BAG WARNING LIGHT IS ALWAYS ON. THE MACHANIC SAID I NEED TO REPLACE THE WHOLE PASSENGER SEAT TO REPLACE THE AIRBAG SENSOR. A NEW SEAT WILL COST $1500 AND LABOR WILL COST $500. I WAS NOT IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403950March 19, 2021
ENGINE
TL* THE CONTACT OWNS 2012 MINI COOPER S COUNTRYMAN. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE ENGINE POWER REDUCED MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. ADDITIONALLY, THERE WAS A KNOCKING SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SPARK PLUGS AND COIL PACKS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 118,421.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403655March 18, 2021
WHEELS
THE TIRES ON THIS VEHICLE HAVE BLOWN OUT 3 TIMES IN THE 9 MONTHS WE HAVE OWNED THIS CAR. ANOTHER TIRE (A FOURTH INCIDENT) HAD A BUBBLE THAT WAS REPLACED BEFORE IT BLEW OUT. ALL INCIDENTS WERE SEPARATE TIMES. THE DEALER AND BMW WILL DO NOTHING. ALL BLOW OUTS WERE ON THE HIGHWAY TRAVELING ABOUT 60 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400410March 11, 2021
UNKNOWN OR OTHER
MY MINI COOPER NEEDS RECALL WORK DONE. I AM IN BILLINGS, MT AND 392 MILES FROM THE CLOSEST CERTIFIED PLACE TO GET IT REPAIRED. I CAN'T TRAVEL THAT FAR IN A 2002 VEHICLE WITH HIGH MILES DURING A PANDEMIC. I AM A SENIOR CITIZEN AND HAVE ISSUES THAT DO NOT ALLOW ME TO TRAVEL THAT FAR. I AM STUCK WITH A VEHICLE THAT MAY HAVE A POTENTIAL STEERING ISSUE WITH NO WAY TO RESOLVE IT. I NOW CAN'T SELL THIS VEHICLE EITHER BECAUSE IT WOULD BE MORALLY WRONG TO PASS THIS PROBLEM ON TO A NEW OWNER. I CAN'T AFFORD THIS KIND OF SAFETY AND FINANCIAL PROBLEM. I NEED HELP TO GET THIS WORK DONE AND MINI COOPER CALLED ME AFTER MY INQUIRY AND SAID I AM BASICALLY OUT OF LUCK. THEY HAVE NO RESOLUTION FOR ME OR ANY OTHER MINI COOPER OWNERS THAT LIVE IN RURAL STATES AND ARE NOT NEAR A CERTIFIED DEALERSHIP. I NEED THIS REPAIRED AND AM HOPING YOU CAN HELP ME AND ALL THE OTHER MINI COOPER OWNERS IN THIS DANGEROUS SITUATION. THE NUMBER THE MINI REPRESENTATIVE CALLED ME FROM WAS 800-831-1117.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398828March 3, 2021
AIR BAGS
PASSENGER SEAT AIRBAG OCCUPANT SENSOR/MAT FAILED CAUSING AIRBAG LIGHT TO BE ON AND FOR AIRBAGS NOT TO DEPLOY INCASE OF A ACCIDENT . MINI DID NOT RECALL THIS ISSUES BUT PUT A WARRANTY EXTENSION FOR 10YEARS FOR THIS DEFECT THEY ARE AWARE ABOUT. THIS HAS EXPIRED FOR MANY VEHICLES INCLUDING MINE . THIS IS SAFETY ISSUE THAT'S A POTENTIAL RISK OF INJURY OR DEATH INCASE OF A ACCIDENT AND THE FACT THAT MINI COOPER DOES NOT RECALL THIS MATTER IS INHUMAN . PLEASE HELP WITH THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397909February 25, 2021
AIR BAGS
THE PASSENGER AIRBAG IS INOPERATIVE ANYTIME THE ENGINE IS RUNNING WHETHER THE CAR IS MOVING OR STATIONARY. THE PASSENGER AIRBAG DOES NOT WORK ON A CITY STREET, HIGHWAY OR WHILE TURNING. THE PROBLEM APPEARS TO BE WITH THE PASSENGER SEAT SENSOR NOT FUNCTIONING PROPERLY. THERE HAS BEEN A RECALL ON THIS ISSUE WITH OTHER YEAR MINI COOPER'S BUT FOR SOME REASON NOT THIS YEAR EVEN THOUGH THERE ARE PLENTY OF ONLINE REFERENCES TO THIS PROBLEM IN ONLINE MINI COOPER CHAT ROOMS. THIS IS A VERY SERIOUS AND DANGEROUS FAULT WITH THE MINI COOPER. POTENTIAL WITH DEADLY CONSEQUENCES. THE ISSUE WAS PRESENT WHEN WE PURCHASED THE CAR USED APPROXIMATELY TWO YEARS AGO. I CONTACTED MINI COOPER (1-866-825-1525) TO SEE IF THEY WOULD FIX THE PROBLEM BUT WAS TOLD THE CAR WAS OUT OF WARRANTY. APPARENTLY THEY ARE AWARE OF THE PASSENGER SEATBELT MALFUNCTION AND HAVE CHOSEN NOT TO DO ANYTHING ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397204February 21, 2021
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHEN DRIVING VEHICLE TRANSMISSION SLIPS CAUSING A JERK REACTION IN THE VEHICLE AND THEN IT WILL RENEGADE CAUSING ANOTHER JERK REACTION IN THE VEHICLE AND MAKES GOING AND OR STOPPING UNPREDICTABLE. TURNING LEFT IS DANGEROUS AS THE CAR MAY NOT MOVE FORWARD AT A SPEED THAT IT SHOULD OR MAY JERK IN THE MIDDLE CAUSING THE VEHICLE TO STOP IN FRONT OF ONCOMING TRAFFIC. I HAVE HAD A MACHANIC CHANGE THE TRANSMISSION AND IT STILL DOES THE SAME THING. I HAVE CONTACTED THE MANUFACTURERS WHO INFORMED ME THAT THERE WERE NO RECALLS AND NOTHING THEY WOULD DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396364February 15, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING HOME THURSDAY NIGHT I RECEIVED LEFT TAIL LIGHT MALFUNCTION WARING ON MY DASH PANEL WITH THE TURN SIGNAL BLINKING EXTREMELY FAST. AFTER ARRIVING HOME I CHECKED THE LIGHT AND FOUND THAT THE TAIL LIGHT INOPERATIVE AND THE TURN SIGNALS WERE EXTREMELY DIM. THE NEXT MORNING I CALLED TUCSON MINI AND TOLD THEM THE PROBLEM. THE SA STATED TO BRING THE CAR IN AND THEY WOULD CHECK OUT THE PROBLEM. UPON INSPECTION THEY FOUND THAT THE L/H TAIL LIGHT GROUND CONNECTOR AND THE BULB CONNECTOR MELTED. I ASK THE SA WHAT WOULD CAUSE THIS PROBLEM AND SHE COULD NOT ANSWER THIS PROBLEM. BUT SHE DID MAKE A COMMENT THAT SHE HAD SEEN HUNDREDS OF THESE PROBLEMS. SOME WHICH CAUSED ENOUGH DAMAGE THAT REQUIRED THE WHOLE TAIL LIGHT TO BE REPLACED. SHE ALSO STATED THAT I WAS LUCK THAT THE DAMAGE TO MY CAR LIMITED TO ONLY THE GROUND CONNECTOR AND THE LIGHT BULB HOLDER. I DID SOME RESEARCH ON THE INTERNET AND FOUND SEVERAL INSTANCES WHERE THE SAME PROBLEM HAD OCCURRED. IN ONE CASE THE PERSON HAD TO REPLACE BOTH TAIL LIGHTS. I BELIEVE THIS IS CONSIDERED A SAFETY HAZARD AND COULD POSSIBLY CAUSE A FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396075February 13, 2021
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHEN PRESSING THE BREAK, THE ENGINE REVS. I TURNED ON THE CAR AND PRESSED THE BREAK. THE ENGINE REVVED. WHEN I PRESSED THE BRAKE AGAIN IT REVVED UP TO 7000 RPM. I TURNED OFF THE CAR. I DID THIS SEVERAL TIMES AND IT CONTINUED TO HAPPEN. I WAS AFRAID TO PUT THE CAR IN GEAR. WHILE DRIVING DOWN THE ROAD A MONTH AGO THE MINI ENGINE RPM RAISED AND THE CAR WENT FASTER EVEN THOUGH I WAS NOT PRESSING THE GAS. I WAS ABLE TO STOP IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395965February 12, 2021
AIR BAGS
PASSENGER SIDE AIR BAG NOT ACTIVATED WHEN SIT IS OCCUPIED. AIRBAG WARNING LIGHT ON ALL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395359February 9, 2021
AIR BAGS, ELECTRICAL SYSTEM, SEATS
THE PASSENGERS SEAT OCCUPANCY DETECTOR IS NOT FUNCTIONING AND IT WON'T ALLOW ANY AIRBAG TO ACTIVATE. THE PASSENGER AIRBAG LIGHT IS CONSTANTLY ON AND IT IS A SAFETY HAZARD. THIS IS A COMMON PROBLEM WITH THESE CARS, AND NO RECALL HAS BEEN ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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