MINI Cooper Complaints

4,588 consumer complaints on file.

#11592571June 5, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Received a recall letter, July 2023 for the footwell control module on our Mini Cooper Clubman. One 11-29 2023 I sent an email to customer relations because we have not heard anything back about the recall. Received a email from Abigail from monitoring relations on 11-30 2023 she wanted information as far as the VIN number address, name, etc. information was sent that day. I received a email on 12- 2023 that the case has been forward to the management team to an unexpected phone call from them. I did indeed call the number and left a message to call me back. Information given to me that return call was the same which has been repeatedly given to me that they’re working on the recall and will notify us as soon as they have a remedy. I was also told that the issues we have with the mini Cooper during the rain, acting all crazy electronically etc was due to the foot well control module. I sent a message on 5–29-2024 because we still have not heard anything about the recall, this message was sent to the customer relations department. The response I received from Lindsey from the monitoring relations department is that they’re still working on it. This is unacceptable. We have spent $1400 on this vehicle ourselves and of course because there’s no resolution to the recall we’re still at square one. I’ve been polite. I’ve been nice. I am just tired of giving the same answer repeatedly with no remedies this is uncalled for. I put the incident date as the date from I received the recall letter I’d would appreciate any response about this issue. If indeed, there is a remedy soon, I was also told by Abigail because there is no BMW repair around Berkeley Springs WV area that they would pay to have it towed to wherever it needed to go to get fixed. I thank you for your time if any information is needed please call me at [XXX] or you can send an email to [XXX] . Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592030June 2, 2024
ELECTRICAL SYSTEM
Random airbag and seat belt restraint icon alerts. Code reader says footwell module not found. Also reports audio issue faults but audio works fine. Moved from Arizona to Washington. Now vehicle is subjected to lots of rain. Am worried air bags will not operate properly or go off without reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591029May 28, 2024
ELECTRICAL SYSTEM
The contact owns a 2011 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591118May 28, 2024
ELECTRICAL SYSTEM
The contact owns a 2009 Mini Cooper S Clubman. The contact stated while driving at an undisclosed speed, the contacted became aware of a failure with the electrical system. The contact stated that the instrument panel failed to display as needed, and the turn signals failed to function properly. The contact also stated that while the vehicle was parked, the vehicle failed to turn off, causing the battery to become drained. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 75,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589701May 20, 2024
ELECTRICAL SYSTEM
The contact owns a 2013 Mini Cooper Clubman. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that moisture had caused corrosion to the fuse in the footwell control module. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589199May 16, 2024
AIR BAGS
I recently purchased a 2009 mini cooper clubman. Within three weeks of taking possession of the car, the airbag warning light activated. Upon a diagnostic test, it was determined that the passenger occupancy sensor was malfunctioning. After discussing this with the mini cooper dealer in my area and mini USA, it was acknowledged that this was a well known and documented issue. First generation mini coopers were afforded a safety recall to rectify this safety issue while second generation cars were given an extended warranty. Unfortunately, I am now driving a car outside of the extended warranty that was only offered to the original owner with a faulty airbag system for any passenger in my car. A recall MUST be issued for the second generation mini cooper to hold the company responsible for this faulty design. Owners of these cars are avoiding the $2500 repair bill by installing sensor bypass modules in order to clear the malfunctioning light warning. NHSTA is well aware of this problem as I have read hundreds of issues and concerns in mini cooper forums. Please address this problem as force the recall on the occupancy airbag sensor before a passenger is seriously injured or killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588482May 13, 2024
ELECTRICAL SYSTEM
The contact owns a 2008 Mini Cooper Clubman. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled with an electrical burning odor. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed with footwell module failure. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 108,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588255May 11, 2024
POWER TRAIN
The clutch has been a problem. The clutch wears out prematurely, causing loss of acceleration, which caused loss of power trying to merge into freeway traffic, which nearly resulted in a collision with a semi. Looking up repair or replacement information, it appears this is a common problem that Mini has, some people were replacing the clutch 3 times before 50,000 miles, and also refusing to honor their warranty, claiming it’s the user fault. I got a quote from Mini Cooper in Tacoma, to replace the clutch, and I was quoted $3400. I paid $12,000 for my Mini Cooper. To change it myself is about impossible due to ‘special’ tools required. I think this is scam set up to get money. It is very unsafe to lose acceleration in places where it’s vital like freeway merging. If people cannot afford to get these these fixed then that’s another safety issue. I’m now stuck figuring out how to get this fixed. Please look into this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587828May 9, 2024
EXTERIOR LIGHTING:TURN SIGNAL, EXTERIOR LIGHTING:BRAKE LIGHTS, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2011 Mini Cooper S Countryman. The contact stated that while the vehicle was parked, the battery became drained. The contact replaced the battery. The contact stated that after replacing the battery, the turn signals and brake lights failed to work as needed. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to get the vehicle shipped to a dealer. The failure mileage was approximately 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587048May 5, 2024
ELECTRICAL SYSTEM
Footwell Control Module was recalled on 12 May 2023 NHTSA Recall Number 23V337. This item has been outstanding for almost a year and I am not able to repair it yet because a manufacturer remedy is not yet available. In rare cases corrosion could result in short circuit, thermal runaway and injury. Please compel the manufacturer to develop a remedy immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586940May 4, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The vehicle has been presenting issues with breaks, electrical issues, turning off while driving, misfires, air bags don't work, ADAS sometimes don't work, the vehicle chokes and has difficulty running at times, among other issues. There has been a recall since last year and I've tried contacting the manufacturer multiple times, but the issue has not been fixed yet. All of these problems are a great safety hazard for me and my family while on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586350May 1, 2024
ELECTRICAL SYSTEM
The contact owns a 2011 Mini Cooper. The contact stated that the rear taillights had stopped illuminating, the windows were not rolling up or down, and the driver's and passenger's side door buttons were not opening the door. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586402May 1, 2024
UNKNOWN OR OTHER
Letter of IMPORTANT SAFETY RECALL Recall Campaign No. 23V-337: Footwell Control Module (FRM) was received July 2023. Ten months later there still is NO REMEDY. MINI USA should have a resolution by now. I am concerned with the long delay creating unsafe conditions while driving my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586043April 30, 2024
ELECTRICAL SYSTEM
The contact owns a 2012 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that whenever it rained, several unknown warning lights illuminated, and the power windows failed to function as needed. The contact stated that after turning off the vehicle and attempting to restart the vehicle, the vehicle failed to restart. The contact stated that occasionally the battery would become drained and required the vehicle to be jumpstarted. The contact had spoken to a service manager at the local dealer; however, the contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The failure mileage was approximately 142,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586102April 30, 2024
ELECTRICAL SYSTEM
The contact owns a 2013 Mini Cooper S Clubman. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, all four windows failed to open as needed. Several unknown warning lights were illuminated on the instrument panel. The vehicle was taken to the dealer where it was diagnosed with footwell module malfunction. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 109,200. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585140April 25, 2024
SERVICE BRAKES
Trailer brakes disconnected in 18k lb trailer while driving down mountain. This bulletin is the issue, should be a recall. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585196April 25, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, UNKNOWN OR OTHER
My car has an active recall for the footwell module. This module controls the windows, the turn signals, the hazard lights, and the dome light, possibly other systems. My module has short circuited and these systems are no longer operational making my car not road legal. Our local Mini mechanic shop confirmed they aren’t able to fix this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585025April 24, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
Received recall from MINI USA May 2023 “Safety Recall footwell control module 23V-337. Update May 2024 “remedy being developed”. I’m unable to have a mini dealership confirm safety of my veh as there are no dealerships in State of Maine, closest in Peabody MA 1.5 hrs away. It’s going on 1 yr & no remedy on the horizon? I called Mini USA hotline and they can’t help. This is unacceptable. Are they required to resolve in a timely manner? Should they be required to buy my veh back as it wouldn’t pass inspection & unable to drive?? Please provide next steps. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584594April 22, 2024
ELECTRICAL SYSTEM
Battery module malfunction. No use of blinkers, windows, radio, or hazard lights. Alert comes up that says "Lighting System! Stop Vehicle!" And the vehicle periodically needs to be jumped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583792April 18, 2024
ELECTRICAL SYSTEM
The contact owns a 2012 Mini Cooper S. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated while driving 50-55 MPH on the highway, the vehicle shut off inadvertently. The contact was able to pull to the side of the road. The contact stated that he was able to restart the vehicle after 15 minutes and continued driving; however, the failure recurred after exiting the highway. The vehicle was pushed to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that the high-pressure fuel pump plausibility pressure was significantly low due to footwell control module failure. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 116,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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