Mercury Mariner Complaints

1,512 consumer complaints on file.

#10333926May 31, 2010
STEERING
I HAD THE POWER STEERING PUMP AND RACK REPLACED AT SEPARATE TIMES DURING THE WARRANTY PERIOD ON MY 2006 MERCURY MARINER. THIS WAS BETWEEN JANUARY 2008 AND DECEMBER 2008. NOW THEY ARE FAILING ONCE AGAIN. SHOULD THERE BE A RECALL ON THESE ITEMS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331451May 20, 2010
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STARTED THE IGNITION AND OBSERVED THAT THE ACCELERATOR PEDAL HAD DETACHED FROM THE CABLE WITHOUT PRIOR WARNING. THE ACCELERATOR PEDAL WAS ATTACHED BACK TO THE CABLE; AND FUNCTIONED NORMAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN REPLACED THE ACCELERATOR CABLE CLIP. THE CONTACT HAD CONCERN OF THE SAFETY ISSUE. THE FAILURE MILEAGE WAS 28,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330798May 17, 2010
ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM
ON-FREEWAY GAS ENGINE/ELECTRIC MOTOR SHUT-DOWN. DRIVING IN MORNING RUSH-HOUR TRAFFIC APPROXIMATELY 15 MINUTES AFTER COLD START IN 60-DEGREE WEATHER, BOTH THE GASOLINE ENGINE AND THE ELECTRIC MOTOR PROPULSION SYSTEMS SHUT-DOWN TOGETHER WITHOUT PRIOR WARNING WHILE THE VEHICLE WAS IN MOTION - "STOP SAFELY NOW" WAS THE `TOO-LITTLE-TOO-LATE' INFO ON THE INSTRUMENT PANEL. NEITHER POWER MODE WOULD RESTART WITH TRANS IN NEUTRAL (I REFUSED TO TRY CYCLING IGNITION KEY TO OFF, AND RISK STEERING LOCK). FORTUNATE TO COAST ONTO SHOULDER, WHERE I HAD TO MOVE GEAR SELECTOR TO PARK, TURN IGNITION KEY FULL-OFF AND THEN BACK TO START, AT WHICH TIME NORMAL OPERATION RESUMED. TOTAL LOSS OF BOTH POWER SOURCES WHILE IN-USE ON A FREEWAY ' AND UNABLE TO RE-ACTIVATE WITHOUT SHIFTING TRANSMISSION INTO PARK IS ABSOLUTELY INEXCUSABLE AND UNACCEPTABLE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330924May 17, 2010
VEHICLE SPEED CONTROL
ON MAY 15, 2010, I WAS ACCELERATING ONTO A FREEWAY IN ROSEVILLE, MN. THE ACCELERATOR CABLE SNAPPED COMPLETELY DISABLING THE GAS PEDAL. THE CAR IMMEDIATELY SLOWED DOWN, AND WE WERE NEARLY REARENDED AT 55 MILES AN HOUR AS I FRANTICALLY TRIED TO CONTROL MY VEHICLE, STEER IT TO SAFETY AND PUT THE HAZARD FLASHERS ON. THE VEHICLE HAS 50, 980 MILES SO IT NO LONGER HAS BUMPER TO BUMPER WARRANTY ON IT AND THIS PIECE IS NOT CONSIDERED PART OF THE POWERTRAIN AND WILL NOT BE COVERED UNDER THE WARRANTY. THIS WAS A DANGEROUS SITUATION AND I FEEL THAT FORD MOTOR COMPANY NEEDS TO ADDRESS THIS ISSUE. THE SERVICE MANAGER AT MY DEALERSHIP FEELS THIS IS A DEFECT IN THE MANUFACTURING OF THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330478May 14, 2010
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
WAS SLOWING TO MAKE A TURN AND THE ANTI-LOCK/SKID KICKED IN ON DRY PAVEMENT. CONTINUED TO OCCUR THROUGH DAY WITH SERVICE BRAKE WARNING AND SERVICE 4X4 WARNING COMING ON. BRAKES WERE REPLACED, ROTORS TURNED & SYSTEM BLED. AL/S STICK KICKS IN WHILE GOING SLOW ON OCCASION. IT'S LIKE THE BRAKES LOCK-UP AND RELEASE THREE OR FOUR TIMES THEN EVERYTHING IS NORMAL UNTIL THE NEXT TIME. VEHICLE IS A 2006 MERCURY MARINER HYBRID WITH 36900 MILES. HPA PUMP WAS REPLACED LAST YEAR UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329183May 6, 2010
ENGINE AND ENGINE COOLING
ENGINE SHUTS OFF WITHOUT ANY FOREWARNING WHILE VEHICLE IS IN MOTION. DEALER HAS ATTEMPTED TO REPAIR THE PROBLEM 2 TIMES--PROBLEM PERSISTS. THEY SAY IT IS A PROBLEM WITH THE COOLING SYSTEM FOR THE HYBRID BATTERIES. THEY HAVE REPLACED A WIRING HARNESS AND THE MOTOR OF THE COOLING FAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327344April 25, 2010
SEATS
DRIVING HOME LATE AT NIGHT, FROM BABYSITTING MY GRANDKIDS, WAS HIT IN THE REAR END BY A DRUNK DRIVER (ARRESTED BY THE STATE POLICE), GOING A HIGH RATE OF SPEED. THE DRIVERS SEATBACK BROKE FROM THE IMPACT AND I WAS UNABLE TO MAINTAIN CONTROL. SUV ROLLED 3 TIMES ACROSS THE EXPRESSWAY. SIDE CURTAIN AIRBAGS DEPLOYED. I SUFFERED POST CONCUSSIVE SYNDROME, WHIPLASH, GROIN INJURY, BOTH THUMBS (FROM TRYING TO HOLD MYSELF UP THRU THE ROLL) AND A CLOSED HEAD INJURY. BOTH CARS WERE TOTALED. I'M STILL IN TREATMENT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10319976March 15, 2010
VISIBILITY:GLASS, SIDE/REAR
TL*THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT REAR WINDOW ON THE LIFT GATE HAD SUDDENLY EXPLODED . A GLASS COMPANY REPLACED THE WINDOW ON 03/07/2010, ONE WEEK LATER AFTER CLOSING THE REAR LIFT GATE THE REAR WINDOW EXPLODED AGAIN. SHE TOOK THE VEHICLE TO THE DEALERSHIP AND WAS INFORMED THAT THE FAILURE COULD NOT BE REPAIRED. THE CONTACT THEN TOOK THE VEHICLE TO A COLLISION CENTER AND SHE WAS INFORMED THAT THE REAR WINDOW SHOCK WAS BROKEN AND WAS REPLACED. THE CURRENT MILEAGE WAS APPROXIMATELY 4,500 AND THE FAILURE MILEAGE WAS APPROXIMATELY 3,800. UPDATED 05/12/11 *BF UPDATED 06/06/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316798March 4, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE BEEN HAVING PROBLEMS WITH MY 2008 MERCURY MARINER TRANSMISSION DURING THE WINTER OF 2010 AND CONTINUING. WHEN THE ENGINE IS COLD THE TRANSMISSION SLIPS. WHEN I ACCELERATE THE ENGINE REVS AND THEN SLAMS INTO GEAR. FURTHERMORE, WHILE SITTING AT A STOP SIGN OR TRAFFIC LIGHT WITH MY FOOT ON THE BRAKE, THE ENGINE WILL REV UP THEN SHIFT IN ANOTHER GEAR THEN WHEN TAKING OFF THE VEHICLE SLAMS INTO GEAR. ON MORE THAN ONE OCCASION, THE VEHICLE WILL CUT OFF COMPLETELY WHEN IDLING AT A TRAFFIC LIGHT. THE REVVING AND ENGINE CUTTING OFF IS GETTING WORSE WHEN THE ENGINE IS COLD OR WARM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316317March 3, 2010
VEHICLE SPEED CONTROL
I PURCHASED MY MERCURY MARINER 2006 IN 2005. WHILE UNDER WARRANTY, I BROUGHT IN THE VEHICLE SEVERAL TIMES TO THE DEALERSHIP FOR SERVICE DUE TO THE GAS PEDAL STICKING. I WOULD TRY TO ACCELERATE AND IT WOULD STICK AND NOT ACCELERATE. AFTER SEVERAL VISITS THEY DETERMINED IT WAS A FLUID PROBLEM OR IT NEEDED TO BE CLEANED. THE PROBLEM STILL PERSISTED AFTER MAINTENANCE WAS PERFORMED. AT MY LAST VISIT, THE PART WAS REPLACED. THE PEDAL STILL STICKS, BUT I AM NOW OUT OF WARRANTY AND CANNOT AFFORD TO PLAY GUESSING GAMES WITH MY DEALERSHIP AT COSTS TO ME. ON A COUPLE OF OCCASIONS THE VEHICLE DID ACCELERATE RAPIDLY WITHOUT CAUSE, HOWEVER MY MAIN PROBLEM HAS BEEN THE GAS PEDAL STICKING. IT TYPICALLY HAPPENS DURING COLD HUMID CLIMATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315646March 2, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2005 MERCURY MARINER. WHILE THE CONTACT WAS DRIVING 55 MPH THE VEHICLE HAD SUDDENLY BEGAN TO SURGE FORWARD CAUSING THE CONTACT TO APPLY THE BRAKES IN ORDER TO STOP THE VEHICLE FROM ACCELERATING. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT HAD THE TRANSMISSION TORQUE CONVERTER AND THROTTLE SENSOR REPLACED. THE CONTACT NOTICED PRIOR THAT THE REAR END OF THE VEHICLE WOULD JERK WHENEVER IT WAS DRIVEN UP AN INCLINE. THE CURRENT AND FAILURE MILEAGES WERE 61000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311357February 17, 2010
VEHICLE SPEED CONTROL
ABOUT 2 MONTHS AGO, THE ACCELERATOR ON MY 2008 MERCURY MARINER STARTED STICKING. TODAY IT STUCK AND REMAINED STUCK FOR ABOUT 2 MINUTES. I TOOK IT TO THE DEALER AND WAS TOLD THEY COULD NOT DUPLICATE THE PROBLEM, BUT COULD PUT A 347.00 PART IN IT JUST IN CASE IT IS THE PROBLEM. I WAS CHARGE $70.00 FOR THE DIAGNOSIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311441February 17, 2010
SUSPENSION
PREMATURE FAILURE OF THE LOWER CONTROL ARM BUSHINGS. WE HAVE HAD THEM PROFESSIONALLY INSPECTED BY FORD MECHANICS AND THEY CONFIRM THAT THEY HAVE FAILED BY 60K. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10310790February 16, 2010
SERVICE BRAKES, HYDRAULIC
WITH THE RECENT ANNOUNCEMENT OF A SOFTWARE GLITCH ON THE FUSION AND MILAN HYBRIDS, I HAVE HAD SIMILAR OCCURRENCES ON MY 2006 MERCURY HYBRID, WHERE IT FELT LIKE I WAS TRYING TO STOP ON WET LEAVES. IT SEEMED LIKE BRAKING WAS FINE INITIALLY, THEN IT FADED (AS I DESCRIBED ABOVE) BUT WITH MORE PRESSURE ON THE PEDAL, IT DID RETURN TO "NORMAL" BRAKING. THIS HAS HAPPENED ONLY ABOUT 3 OR 4 TIMES OF THE 3 YEARS OF OWNERSHIP, AND I HAVE NOT TAKEN IT TO A DEALER. I INITIALLY THOUGHT IT WAS DUE TO WET BRAKES, AND THOUGHT NOTHING FURTHER OF IT. BUT GIVEN THE RECENT RECALL BY FORD, I THOUGHT IT WAS NECESSARY TO AT LEAST REPORT THE OCCURRENCES. DATE INDICATED IS AN APPROXIMATION OF ONE OF THE OCCURRENCES, WHICH WAS JUST AFTER I HAD SURGERY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10310504February 15, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THE CAR STOPPED RUNNING AS I EXITED THE INTERSTATE OFF RAMP. THIS WAS IN HIGH TRAFFIC WITH CARS BEHIND ME. I WAS ABLE TO GET THE CAR RESTARTED AND COASTED TO THE SIDE OF THE ROAD. A TOW TRUCK TOOK ME TO A FORD DEALER, WHERE IT WAS STATED THE TORQUE CONVERTER HAD FAILED. THE FORD DEALER TOLD ME THAT A NEW "CODE" NUMBER HAD BEEN ISSUED BECAUSE THERE WERE SO MANY PROBLEMS FOR FORD ESCAPE AND MERCURY MARINER FROM 2003-2008. MY VEHICLE IS A 2005 MERCURY MARINER. I HAD NO PREVIOUS INDICATIONS THAT THIS WOULD FAIL AND WAS TRAVELING OUT OF STATE. THE COST WAS $1800 AND THE DEALER STATED THAT FORD AND MERCURY WERE NOT DOING ANYTHING TO RESOLVE THIS OTHER THAN ISSUE AN INTERNAL NOTICE TO ALL DEALERS. I FEEL A RECALL SHOULD BE ISSUED AND MY COSTS REFUNDED, THEY ARE OBVIOUSLY AWARE OF THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306742February 5, 2010
STEERING
I HAVE A 2008 MERCURY MARINER HYBRID 4 WHEEL DRIVE. ON OCCASION THE STEERING WILL LOOSE POWER ASSIST WHILE TURNING. THE LOSS OF POWER LASTS FOR A FEW SECONDS BEFORE THE POWER ASSIST RETURNS. THIS PROBLEM IS DANGEROUS AS I HAVE TO COMPENSATE FOR THE LOSS OF STEERING ASSIST BY TURNING THE STEERING WHEEL HARDER, THEN WHEN THE POWER ASSIST RETURNS THE VEHICLE TURNS MORE THAN I WANT BECAUSE THE WHEEL IS EASY TO TURN AS I AM APPLYING A LOT OF PRESSURE TO THE STEERING WHEEL. THE DEALER AND FORD HAS NOT BEEN ABLE TO DETERMINE THE PROBLEM OR SUGGEST A FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303756February 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE IS A 2009 MERCURY MARINER PREMIUM (FWD, IVCT 2.5 L I4 DOHC, 16 VALVE, GASOLINE, AUTOMATIC TRANSMISSION [6F MIDRANGE], PFI). ON 01/10/2010 THE THROTTLE BODY/POWERTRAIN INDICATOR ICON AND SERVICE ENGINE SOON ICON DISPLAYED SOLID ILLUMINATION AFTER ENGINE WARMUP. ON 01/14/2010, THE DEALERSHIP READ THE OMBD-II MALFUNCTION CODES AND NOTIFIED OWNER THAT THE ENTIRE AUTOMATIC TRANSMISSION ASSEMBLY (FORD PART NO. 7000) NEEDED TO BE REPLACED. AT FORD PARTS WEB SITE, IT STATES THAT THIS PART IS RECALLED, BUT NO FURTHER INFORMATION IS PROVIDED; HOWEVER, THIS PART WAS RECEIVED BY THE DEALERSHIP AND IS BEING INSTALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299725January 14, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE BEEN HAVING PROBLEMS WITH MY 2008 MERCURY MARINER TRANSMISSION. WHEN THE ENGINE IS COLD THE TRANSMISSION SLIPS. WHEN I ACCELERATE THE ENGINE REVS AND THEN SLAMS INTO GEAR. FORD REFUSES TO REPAIR THE PROBLEM UNDER MY 5YR/60,000 MILE WARRANTY. ALTHOUGH MY CAR HAS LEAKED TRANSMISSION FLUID AND I HAVE BEEN TOLD MY "TRANSMISSION" COOLER NEEDS TO BE REPLACED, IT IS CONSIDERED AN "AIR CONDITIONING PROBLEM" SINCE MY COMPRESSOR WILL HAVE TO BE REPLACED WITH IT, EVEN THOUGH MY AIR CONDITIONER WORKS FINE. I KNOW THAT A RECALL WAS MADE ON THE TRANSMISSION COOLER PART IN MARCH 2008, BUT FORD CUSTOMER SERVICE TOLD ME THAT MY VIN NUMBER DID NOT MATCH RECALLED CARS DESPITE HAVING THE SAME PROBLEM. APPARENTLY FORD HAS CHANGED THE PART NUMBER ON THE TRANS COOLER AND ORDERS IT FROM A DIFFERENT COMPANY, SO THE PART WOULD NOT BE LISTED UNDER THE WARRANTY. COULD YOU PLEASE EXPLAIN EXACTLY WHY MY MARINER WAS NOT PART OF THE ORIGINAL RECALL? NOBODY AT FORD CUSTOMER SERVICE OR THE DEALER SERVICE MANAGER CAN EXPLAIN WHY MY CAR WAS NOT PART OF THE RECALL OR WHY THIS DEFECTIVE PART IS NOT CONSIDERED TO BE AN INTEGRAL PART OF THE TRANSMISSION. I AM SHUFFLED BACK AND FORTH BETWEEN THESE DEPARTMENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299515January 12, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
2008 MERCURY MARINER WITH 40,000 MILES ON IT HAS TRANSMISSION LEAK CAUSED BY A FAULTY COOLING CONDENSER. I HAVE HEARD OF HUNDREDS IF NOT THOUSANDS OF COMPLAINTS SUCH AS THIS ONE IN THE MARINER AND THE SISTER CAR FORD ESCAPE. THIS REPAIR IS AROUND 800 DOLLARS AND APPARENTLY THERE IS NO SIGN OF A RECALL. I BELIEVE THE PART WAS MODIFIED IN THE 2009 MODELS BUT THIS DOES LITTLE FOR ME AND THOSE LIKE ME. NEW PART CAN EASILY BE DEFECTIVE DOWN THE ROAD AS WELL. NOT REPAIRED YET BUT IF DRIVEN CONTINUALLY CAN ME DANGEROUS TO CAR NOT TO MENTION PERSONS IN VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297634December 31, 2009
ENGINE AND ENGINE COOLING
2008 MARINER JUST SERVICED FOR OIL CHANGE, SAFETY, AND NEW AIR FILTER. NOT MORE THAN TWELVE MILES, VEHICLE LOST POWER ON FREEWAY. WAS ABLE TO COAST OFF HIGHWAY ONTO OFF RAMP. VEHICLE WOULD START, BUT FAILED TO STAY RUNNING. VEHICLE HAS GAS AND TOWED TO SOUTH POINTE LINCOLN MERCURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Mariner