Mercury Mariner Complaints

1,512 consumer complaints on file.

#10477997September 30, 2012
FUEL/PROPULSION SYSTEM
AT ~ 10:10PM TRAVELING AT 68-70 MPH IN FAST, MODERATE FREEWAY TRAFFIC IN THE #3 N/B LANE OF I-5 IN SILVERLAKE AREA, ~ -MI SOUTH OF THE INTERCHANGE WITH THE SR-2 FREEWAY (~ @ RIVERSIDE DR. OVER-CROSSING) . SUDDENLY / WITH NO WARMING, ENGINE LOST ALL POWER & SHUT DOWN AND I HEARD A `SCREECHING' WARNING TONE, SAW THE RED TRIANGLE OF DOOM WARNING SYMBOL APPEAR IN THE UPPER/RIGHT OF THE INSTRUMENT PANEL, THE TACHOMETER DROPPED TO `ZERO'' AND THE `TOO-LITTLE-TOO-LATE' WARNING TEXT STOP NOW' TEXT APPEARED AT THE BOTTOM OF THE INSTRUMENT PANEL (HOW WAS I SUPPOSED TO DO THIS WITH NO POWER?). ONLY THING THAT SAVES US WAS THAT WE HAD SIGNIFICANT SPEED TO COAST OUT OF TRAFFIC - OTHER DRIVERS THANKFULLY GAVE-WAY TO LET US DO SO. FIRST OF THREE SUCH COMPLETE LOSSES OF POWER IN TRAFFIC, ATTEMPTING TO REACH SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477998September 30, 2012
ENGINE
AT ~ 10:10PM TRAVELING AT 68-70 MPH IN FAST, MODERATE FREEWAY TRAFFIC IN THE #3 N/B LANE OF I-5 IN SILVERLAKE AREA, ~ -MI SOUTH OF THE INTERCHANGE WITH THE SR-2 FREEWAY (~ @ RIVERSIDE DR. OVER-CROSSING) . SUDDENLY / WITH NO WARMING, ENGINE LOST ALL POWER & SHUT DOWN AND I HEARD A `SCREECHING' WARNING TONE, SAW THE RED TRIANGLE OF DOOM WARNING SYMBOL APPEAR IN THE UPPER/RIGHT OF THE INSTRUMENT PANEL, THE TACHOMETER DROPPED TO `ZERO'? AND THE `TOO-LITTLE-TOO-LATE' WARNING TEXT STOP NOW? TEXT APPEARED AT THE BOTTOM OF THE INSTRUMENT PANEL (HOW WAS I SUPPOSED TO DO THIS IN THE MIDDLE OF A FAST-MOVING FREEWAY?). ONLY THING THAT SAVES US WAS THAT WE HAD SIGNIFICANT SPEED TO COAST OUT OF TRAFFIC - OTHER DRIVERS THANKFULLY GAVE-WAY TO LET US DO SO. FIRST OF THREE SUCH COMPLETE LOSSES OF POWER IN TRAFFIC, ATTEMPTING TO REACH SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478001September 30, 2012
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
THIS WOULD BE THE SECOND UN-WARNED TOTAL LOSS OF POWER ON A FREEWAY. HAVING COASTED OUT OF TRAFFIC ON THE FIRST UNWARNED ENGINE / PROPULSION SYSTEM SHUT-DOWN IN FAST-MOVING FREEWAY TRAFFIC, MANAGED TO FIND WIDE-ENOUGH SECTION OF OUTSIDE SHOULDER TO COME TO A STOP. BUT BEING STUCK IN 10PM DARKNESS ON A NARROW SHOULDER WAS TOO DANGEROUS TO CONSIDER REMAINING THERE. ONCE STOPPED, I SHIFTED THE TRANSMISSION TO PARK, CYCLED IGNITION OFF THEN TO START ? ENGINE RESTARTED, DASH WARNING LAMPS CAME ON- THEN CYCLED OFF NORMALLY, ENGINE RAN SMOOTHLY. NOTE: THE ONLY WAY TO ATTEMPT TO RESTART THE HYBRID DRIVETRAIN IS TO SHIFT THE TRANSMISSION INTO PARK .. IT DOESN'T WORK IN NEUTRAL .. AND THERE WAS NO WAY I WAS GOING TO TRY TO PUT THE TRANS IN PARK IN 72-75 MPH FREEWAY TRAFFIC IN 10PM DARKNESS. ACCELERATED MODERATELY INTO MERGING LANE, ENTERING GAP IN N/B TRAFFIC TO RE-ENTER I-5 TRAFFIC ? HOPING TO GET PAST SR-2 TO MORE-FAMILIAR EXIT ? WITHIN 2 MINUTES, AND AT SPEED ~ 55 MPH ? DRIVE TRAIN DIED AGAIN (SAME WARNING TONE AND LIGHT...AND SAME "TOO LITTLE TOO LATE" STOP NOW WARNING TEXT). AGAIN HAD TO HUNT FOR A WIDE-ENOUGH SECTION OF OUTSIDE SHOULDER TO STOP AND TAKE STOCK OF DANGEROUS SITUATION. SHUT OFF ENGINE, MOVED TRANS INTO PARK TRIED RESTART - AGAIN, ENGINE STARTED AND SETTLED TO NORMAL OPERATION - NO WARNING LIGHTS REMAINED ON. ABLE TO RE-ENTER TRAFFIC AND TRANSITION OFF I-5 FWY .. BUT ONLY ESCAPE WAS TO ANOTHER FREEWAY (SR-2). KEPT SPEED BELOW 45MPH ON THAT FREEWAY UNTIL ABLE TO EXIT FREEWAY. THIS WAS THE SECOND UN-WARNED TOTAL LOSS OF POWER ON A FREEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478000September 30, 2012
POWER TRAIN, FUEL/PROPULSION SYSTEM
THIS WOULD BE THE SECOND UN-WARNED TOTAL LOSS OF POWER ON A FREEWAY. HAVING COASTED OUT OF TRAFFIC ON THE FIRST UNWARNED ENGINE / PROPULSION SYSTEM SHUT-DOWN IN FAST-MOVING FREEWAY TRAFFIC, MANAGED TO FIND WIDE-ENOUGH SECTION OF OUTSIDE SHOULDER TO COME TO A STOP. BUT BEING STUCK IN 10PM DARKNESS ON A NARROW SHOULDER WAS TOO DANGEROUS TO CONSIDER REMAINING THERE. ONCE STOPPED, I SHIFTED THE TRANSMISSION TO PARK, CYCLED IGNITION OFF THEN TO START ENGINE RESTARTED, DASH WARNING LAMPS CAME ON- THEN CYCLED OFF NORMALLY, ENGINE RAN SMOOTHLY. NOTE: THE ONLY WAY TO ATTEMPT TO RESTART THE HYBRID DRIVETRAIN IS TO SHIFT THE TRANSMISSION INTO PARK .. IT DOESN'T WORK IN NEUTRAL .. AND THERE WAS NO WAY I WAS GOING TO TRY TO PUT THE TRANS IN PARK IN 72-75 MPH FREEWAY TRAFFIC IN 10PM DARKNESS. ACCELERATED MODERATELY INTO MERGING LANE, ENTERING GAP IN N/B TRAFFIC TO RE-ENTER I-5 TRAFFIC HOPING TO GET PAST SR-2 TO MORE-FAMILIAR EXIT WITHIN 2 MINUTES, AND AT SPEED ~ 55 MPH DRIVE TRAIN DIED AGAIN (SAME WARNING TONE AND LIGHT...AND SAME "TOO LITTLE TOO LATE" STOP NOW WARNING TEXT). AGAIN HAD TO HUNT FOR A WIDE-ENOUGH SECTION OF OUTSIDE SHOULDER TO STOP AND TAKE STOCK OF DANGEROUS SITUATION. SHUT OFF ENGINE, MOVED TRANS INTO PARK TRIED RESTART - AGAIN, ENGINE STARTED AND SETTLED TO NORMAL OPERATION - NO WARNING LIGHTS REMAINED ON. ABLE TO RE-ENTER TRAFFIC AND TRANSITION OFF I-5 FWY...BUT ONLY ESCAPE WAS TO ANOTHER FREEWAY (SR-2). KEPT SPEED BELOW 45MPH ON THAT FREEWAY UNTIL ABLE TO EXIT FREEWAY. THIS WAS THE SECOND UN-WARNED TOTAL LOSS OF POWER ON A FREEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478006September 30, 2012
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THIS WOULD BE THE THIRD TOTAL ENGINE POWER SHUT-DOWN AT FREEWAY SPEEDS WITH NO LIMP-AWAY OPTION AFTER EXITING THE FREEWAY, REALIZED THAT WE WERE IN AN UNSAFE NEIGHBORHOOD [SO NOT A GOOD OPTION TO STOP AND CALL FOR TOW], TRIED MAPPING SURFACE STREET ROUTE TO SAFER AREA, BUT NAV SYSTEM SHOWED THE ONLY SURFACE STREET ROUTE TO TAKE US BACK HOME PUT US ON A STEEP, NARROW WINDING SECTION OF LAUREL CANYON - NO SAFE EXIT IF ANOTHER SHUT-DOWN. ALSO REALIZED WE COULDN'T USE RIVERSIDE THRU GRIFFITH PARK WHICH IS LOCKED AFTER DARK .. SO ZIG-ZAGGED NORTH AND WEST ABOUT 5 MILES BELOW 40 MPH KEEPING TO LIGHTED STREETS HOPING FOR SAFE PLACE OR UNREMEMBERED ROUTE. ENGINE REMAINED STABLE ONCE MORE, DROVE TOWARDS I-5 AGAIN ON LOS FELIZ (PAST THE GRIFFIN BAR ' AND A TOPLESS CLUB) .. REMEMBERED LOS FELIZ AHEAD HAD A LONG, SEPARATE ENTRANCE RAMP TO N/B I-5 . THE DRIVETRAIN ACCELERATED SMOOTHLY TO ~50 MPH, THEN WARNINGS / DRIVE TRAIN DIED AGAIN AT THE BOTTOM OF THE ON-RAMP .. HAZARDS ' AGAIN .. BUT WITH LESS MOMENTUM, HARDER TO FIND A WIDE-ENOUGH SPOT ON THE N/B OUTER SHOULDER ACROSS FROM S/END GRIFFITH PARK GOLF COURSE. WHEN MINIMAL SPOT FOUND STOPPED / PARKED / SHUT DOWN AND RESTARTED AGAIN, ENGINE STARTED AND IDLED SMOOTHLY, NO WARNING LIGHTS REMAINED ON. NOW ABOUT 10:15PM. WITH HAZARDS ON, ROLLED BELOW FWY SPEEDS ALONG SHOULDER UNTIL IT RAN OUT JUST AS ADEQUATE OPENING APPEARED IN OUTSIDE LANE. ACCELERATED CAUTIOUSLY TO BELOW 50 MPH, LIMPED OFF AT ODD FREEWAY APPENDIX WHICH LEADS EAST - MERGED RIGHT ONTO SAN FERNANDO, TURNED LEFT (NORTH) AT NEXT SIGNAL AND STARTED WORKING WAY ABOUT 12 MILES BACK WEST ON SURFACE STREETS FROM THE MOORPARK AREA NEVER EXCEEDING 45 MPH. NO ADDITIONAL DRIVETRAIN ISSUES BEFORE WE REACHED STUDIO CITY HOME ~ 11:10PM. THIS WAS THE THIRD TOTAL ENGINE POWER SHUT-DOWN AT FREEWAY SPEEDS WITH NO `LIMP AWAY' OPTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475934September 19, 2012
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
THE PROBLEM IS WITH THE GAS PEDAL, ITS HARD TO PRESS/ACCELERATE AND SOMETIMES WHEN I PRESS/ACCELERATE FROM A STOP AND AT SPEEDS OF 30 MPH, IT GETS STUCK AND I HAVE TO PUT IT IN NEUTRAL. VERY DANGEROUS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475141September 12, 2012
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
CAR WOULD NOT MOVE AT ALL AFTER COMING TO A STOP WHEN MAKING A LEFT TURN IN THE MIDDLE OF AN BUSY INTERSECTION. WITH THE CAR IDLING AT 1000 RPMS, IT WOULD NOT MOVE WHEN I PRESSED THE ACCELERATOR. I HAD TO SHUT THE VEHICLE DOWN COMPLETELY, RESTART IT, AND THEN IT WOULD MOVE FORWARD ONLY IF I PRESSED THE ACCELERATOR IMMEDIATELY AFTER RESTARTING. IF TRAFFIC DID NOT ALLOW IMMEDIATE TRAVEL, THE CAR WOULD NOT MOVE FORWARD AS PREVIOUSLY DESCRIBED. IF YOU COULD NOT PROCEED IMMEDIATELY THIS CYCLE WOULD CONTINUE MULTIPLE TIMES. THIS HAS HAPPENED ON OVER 30 SEPARATE OCCASIONS WITH THIS VEHICLE. THIS PROBLEM CAUSED MULTIPLE SAFETY RISKS FROM SIDE OR REAR END COLLISIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475066September 11, 2012
STEERING
TL* THE CONTACT OWNS A 2006 MERCURY MARINER. THE CONTACT STATED THAT HE NOTICED A STAIN ON THE DRIVEWAY AND TOOK VEHICLE TO DEALER FOR INSPECTION. THE DEALER DIAGNOSED THAT THE HIGH PRESSURE POWER STEERING HOSE WAS LEAKING POWER STEERING FLUID. THE VEHICLE WAS NOT REPAIRED, PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO DEALER. THE FAILURE AND CURRENT MILEAGE WAS 18,473.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471828August 22, 2012
STEERING
MY WIFE WAS DRIVING HOME WITH OUR SON FROM SAINT LOUIS CHILDREN'S HOSPITAL BACK HOME 250 MILES. AS SHE'S DRIVING THE POWER STEERING FAILS. WHEN SHE GETS HOME SHE TELLS ME AND I GO OUT AND START THE VEHICLE AND THE POWER STEERING WORKED FINE. SINCE ORIGINAL INCIDENT THE VEHICLE ELECTRONIC POWER ASSIST STEERING (EPAS) WORKS INTERMITTENTLY AND SOMETIMES WORKS AND SOMETIMES DOESN'T. CALLED THE LOCAL FORD DEALERSHIP, TRI-LAKES FORD AND THEY CLAIM IT'S NOT A RECALL OR A COMMON PROBLEM ALTHOUGH THERE'S IS TONS OF INCIDENTS OF THIS HAPPENING NATIONWIDE ALL OVER THE INTERNET. ANGERED I THEN CALLED FORD CUSTOMER SERVICE AND THEY GIVE ME THE SAME RUN AROUND SAYING THIS IS UNFORTUNATE AND THEY DON'T HEAR OF THIS PROBLEM MUCH AND THEY CANNOT AND WILL NOT HELP ME. HOW MANY LIVES OR WRECKS HAS TO BE DAMAGED BEFORE THIS ISSUE IS A RECALL? FORD KNOWS ITS A FAULT AND NEED TO OWN UP TO IT. THE MERCURY MARINER HAS THE EXACT SAME PART NUMBER FOR THE REPLACEMENT COLUMN AS THE FORD ESCAPE SO I KNOW THIS IS A COMMON PROBLEM. WHAT IF IT WAS DEVASTATING? WHAT IF MY WIFE AND TERMINALLY ILL CHILD WAS INJURED OR WORSE KILLED BECAUSE OF THIS PROBLEM? THE REAL QUESTION SHOULD BE, WHAT OF IT WAS YOUR CHILD OR YOUR WIFE? FORD HAS LOST MY BUSINESS FOR GOOD. AS WELL AS OUR LOCAL DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471859August 22, 2012
ENGINE
AT 70 MPH ON FREEWAY, "STOP WHEN SAFE" MESSAGE CAME UP, ENGINE STOPPED, HAD TO COAST TO A STOP ON SHOULDER. LUCKY IT WAS 1AM SO NOT MUCH TRAFFIC. RESTARTED VEHICLE, MADE ANOTHER 5 MILES, HAPPENED AGAIN. RESTARTED, MADE IT OFF FREEWAY, ABLE TO GET HOME, KEEPING UNDER 40MPH (ASSUMPTION WAS SOME SORT OF OVERHEATING PROBLEM WITH HYBRID SYSTEMS). CURRENTLY IN DEALERSHIP FOR REPAIR, MY INTERNET RESEARCH INDICATES THERE ARE QUITE A FEW OTHERS HAVING THIS ISSUE. VERY FRIGHTENING AND DANGEROUS TO LOSE POWER AT FREEWAY SPEEDS AND HAVE TO MAKE WAY TO THE SHOULDER AND STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471208August 16, 2012
SERVICE BRAKES
I HAVE A MERCURY MARINER HYBRID 2006. COMING UP TO RED LIGHT AND VEHICLE SUDDENLY HAD NO BRAKES, THE PEDAL WOULD NOT PUSH IN EITHER. NO LIGHTS HAD EVER COME ON AND NO WARNING SIGNS WERE EVER RECEIVED. THE CAR WAS IN GREAT CONDITION AND WAS REGULARLY TAKEN CARE OF AND HAD PREVENTABLE MAINTENANCE. UPON FAILURE TO BRAKE I HAD TO MANEUVER THE VEHICLE IN DANGEROUS CONDITIONS JUST TO AVOID AN ACCIDENT. LUCKY FOR ME THIS TIME DID NOT RESULT IN AN ACCIDENT OR INJURY. AFTER REPLACING THE MASTER BRAKE CYLINDER (AS PER FORD RECOMMENDATIONS) I AGAIN HAD THE SAME PROBLEM. THIS TIME, NARROWLY AVOIDING CRASHING INTO MY OTHER VEHICLE WHICH WAS IN MY DRIVEWAY. THIS WAS AGAIN, WITHOUT ANY NOTICE OR WARNINGS. NOW, BY RESEARCHING ONLINE I FIND THAT THIS PROBLEM IS EXISTING AND MERCURY / FORD WILL DO NOTHING ABOUT IT BECAUSE NO SERIOUS INJURY HAS OCCURRED YET? I CAN'T AFFORD TO REPLACE THE HCU, SO I WILL BE TRADING IN FOR ANOTHER TYPE OF VEHICLE...SAD TO SAY. I WOULD HAVE STAYED A LOYAL CUSTOMER, IF NOT FOR THE SOUR TASTE IN MY MOUTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470221August 11, 2012
ENGINE
ENGINE LOST POWER. RPM DROPPED TO APPROX 1000 AND THROTTLE BECAME UNRESPONSIVE. ENGINE WARNING LIGHT CAME ON. ENGINE WAS RUNNING VERY ROUGH. PULLED OFF INTERSTATE HIGHWAY. SHUT OFF ENGINE. RESTARTED AND RAN NORMALLY. NEXT DAY DEALER STATES THAT NO FAULTS WERE REGISTERED, SUSPECTS THROTTLE BODY DEFECT. CONCERNED THAT I MAY NOT BE SO LUCKY TO BE IN LIGHT TRAFFIC NEXT TIME RESULTING IN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470275August 11, 2012
POWER TRAIN
DRIVING IN TRAFFIC, WHEN VEHICLES TRANSMISSION DISENGAGED. DEPRESSING THE ACCELERATOR ONLY REVVED THE ENGINE, BUT NO FORWARD MOTION. WHILE COASTING, MANAGED TO GET VEHICLE OUT OF TRAFFIC & TO A SIDE STREET. FROM A STOP, VEHICLE WOULD ACCELERATE, BUT WHEN SHIFTING INTO 3RD GEAR, GOES INTO A "NEUTRAL" CONDITION AND COASTS. PAID FORD DEALER TO DO EVALUATION, AND WAS TOLD THIS WAS A KNOWN ISSUE WITH THIS VEHICLE. WAS QUOTED $3000 FOR THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469214August 5, 2012
ENGINE, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
SHORT IN LEFT FRONT HEADLIGHT AND FOR CHANGED LIGHT BULB AND 10 MINUTES AFTER PARKING MY CAR AND OWNING IT 1 1/2 MONTHS THE CAR BLEW UP. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10467885July 26, 2012
ENGINE, VEHICLE SPEED CONTROL
I WAS ENTERING THE INTERSTATE 430 AT THE MAUMELLE, ARKANSAS ON RAMP AND BEGAN ACCELERATING TO MERGE WITH RUSH HOUR TRAFFIC. I NOTICED THAT I HAD ACCELERATED FASTER THAN NORMAL...70 MPH. I TOOK MY FOOT OFF THE ACCELERATOR TO SLOW DOWN, BUT I DIDN'T SLOW DOWN. I THOUGHT I MUST HAVE HIT THE CRUISE CONTROL BUTTON, SO I HIT THE OFF BUTTON AND BRAKE AND SLOWED SLIGHTLY...60MPH THE CRUISE CONTROL WAS NOT ON. I LET OFF THE BRAKE AND CAR BEGAN ACCELERATING BACK UP TO 65 MPH VERY QUICKLY. BY THIS TIME, I WAS ENTERING THE INTERSTATE 40 ON RAMP/CRYSTAL HILL EXIT IN NORTH LITTLE ROCK, ARKANSAS. I REALIZED THAT MY BRAKES WERE NOT SLOWING MY SUV AND I HAD TO GET THE CAR TO A STOP. I STAYED ON THE CRYSTAL HILL EXIT...PUSHING ON BRAKES AS HARD AS I COULD. I ONLY SLOWED TO ABOUT 40 OR 50 MPH. I TURNED MY HAZARD LIGHTS AND BEGAN EDGING TO THE SHOULDER. SO STILL PUSHING ON MY BRAKES, I PUT THE SUV IN NEUTRAL. I FINALLY STOPPED ABOUT 100 FEET FROM THE STOP SIGN AT THE CRYSTAL HILL ROAD. WHEN I STOPPED, I NOTICED THE ENGINE WAS REVVING A LOT SO I PUT IT IN PARK AND TURNED THE SUV OFF. I TRIED TO STAY CALM FOR ME AND MY BABY SINCE I WAS 35 WEEKS PREGNANT. I WAS LUCKY THAT I DIDN'T HAVE TO CRASH THE CAR TO STOP IT OR I DIDN'T GO INTO LABOR, BUT PUTTING IT IN NEUTRAL WORKED. MY HUSBAND HAD MY SUV TOWED TO CRAIN FORD DEALERSHIP. THEY HAVE DIAGNOSED THE PROBLEM TO BE THE AIR INTAKE VALVE AND THE THROTTLE POSITION SENSOR. THE TOW TRUCK DRIVER AND THE MECHANIC AT THE DEALERSHIP SAID THE SUV WAS MESSED AND BARELY GOT IT IN THE GARAGE TO REPAIR WHICH THE DEALERSHIP IS WORKING ON...ONE WEEK LATER. THE DIAGNOSIS WAS VERBAL FROM THE DEALERSHIP...NOTHING IN WRITING AS OF YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467682July 25, 2012
ENGINE, FUEL/PROPULSION SYSTEM
DRIVING AT HIGHWAY SPEEDS, VEHICLE SUDDENLY SHUT DOWN AND DISPLAYED A "STOP SAFELY NOW" MESSAGE ON THE LCD AND A WARNING LIGHT ON THE DASH. THE ENGINE JUST SHUT OFF COMPLETELY, NO ELECTRIC DRIVE EITHER. EXTREMELY DANGEROUS CONDITION. THIS HAPPENED TWICE. VEHICLE RESTARTED WITHIN A MINUTE AND OPERATED NORMALLY FOR ABOUT 30 MINUTES. THIS IS A COMMON PROBLEM WITH THE MERCURY MARINER AND FORD ESCAPE VERSIONS OF THIS VEHICLE. THERE IS EXTENSIVE DOCUMENTATION OF THIS ISSUE HERE: HTTP://WWW.GREENHYBRID.COM/DISCUSS/F26/STOP-SAFELY-NOW-11900/ APPARENTLY, MOST OF THESE CASES ARE CAUSED BY FAILING COOLING PUMPS. I JUST DON'T SEE HOW FORD COULD THINK TO PROGRAM A VEHICLE TO JUST SHUT DOWN BECAUSE A COMPONENT WAS OVERHEATING? HOW ABOUT A WARNING LIGHT AND TONE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466917July 22, 2012
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
DRIVING THE CAR IN COLD WEATHER THE THROTTLE WOULD STICK FOR THE FIRST COUPLE OF MILES UNTIL THE CAR WAS WARMED UP. THIS IS A 4CYL.AUTO TRANS./ SAME TYPE OF VEHICLE AS FORD ESCAPE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466707July 20, 2012
ENGINE
TL* THE CONTACT OWNS A 2006 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE DRIVING 35 MPH THE VEHICLE STALLED WITH THE ILLUMINATION OF THE STOP ENGINE WARNING LIGHT. THE VEHICLE WAS UNABLE TO BE RESTARTED AND WAS TOWED TO A MECHANIC. AFTER PERFORMING A DIAGNOSTIC, THEY COULD NOT FIND A FAILURE WITH THE VEHICLE. THE CONTACT PICKED UP THE VEHICLE FROM THE MECHANIC AND ON HER WAY HOME THE VEHICLE STALLED AGAIN. THE VEHICLE WAS ABLE TO BE RESTARTED AND TAKEN TO THE DEALER WHERE THE CONTACT WAS AWAITING FURTHER DIAGNOSIS OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED O THE ISSUE. THE FAILURE MILEAGE WAS 108,850 AND THE CURRENT MILEAGE WAS 108,890.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466715July 20, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE ACCELERATOR PEDAL BEGAN TO STICK IN A PARTIALLY DEPRESSED POSITION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE ACCELERATOR CABLE WAS REPLACED. THE FAILURE RECURRED APPROXIMATELY TWO MONTHS LATER. THE VEHICLE WAS TAKEN BACK TO THE MECHANIC FOR THE SAME REPAIR. THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464390July 6, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A FAILURE IN WHICH THE FRONT DRIVER'S SIDE HEADLIGHT ASSEMBLY WOULD FILL UP WITH WATER AND FOG, SEVERELY REDUCING VISIBILITY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE HEADLIGHT WAS REPAIRED. THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN. ....UPDATED 08-24-12 *BF UPDATED 08/31/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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