Mercury Mariner Complaints

1,512 consumer complaints on file.

#10983844May 6, 2017
STEERING
VEHICLE POWER STEERING STOP WORKING WHILE PARKED AND AS I STARTED IN THE FOLLOWING DAY, IT BECAME ALMOST IMPOSIBLE TO STEER WHILE DRIVING LET ALONG TRY TO PARK OR TURN,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983706May 5, 2017
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 40 MPH, THE VEHICLE HESITATED AND WOULD NOT ACCELERATE PAST 25 MPH. IN ADDITION, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE SHUT OFF ON NUMEROUS OCCASIONS AND THE CHECK ENGINE INDICATOR ILLUMINATED BRIEFLY WITHOUT WARNING. THE VEHICLE WAS NOT REPAIRED THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 44,000. UPDATED 08/04/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979760April 21, 2017
VEHICLE SPEED CONTROL:CRUISE CONTROL, STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CRUISE CONTROL MALFUNCTIONED AS WELL AS THE RPMS. THE CONTACT STATED THAT THE RPMS WERE INCONSISTENT WITH THE ACTUAL SPEED OF THE VEHICLE AND WENT UP TO 4000 RPMS AT VARIOUS SPEEDS. IN ADDITION, THERE WAS A LOUD CLUNKING NOISE IN THE STEERING WHEEL AND THE CONTACT STATED THAT THE VEHICLE DOWNSHIFTED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979252April 19, 2017
STEERING
MY CAR WAS RECALLED ONCE FOR POWER STEERING ACCORDING TO MY CAR'S HISTORY FORD UPDATED THE COMPUTER SYSTEM. HOWEVER FOR THE LAST SIX MONTHS MY POWER STEERING KEEPS FAILING. I NEVER KNOW WHEN I START THE CAR IF I WILL HAVE POWER STEERING. FORD STATES NO RECALL AND WILL NOT FIX THE PROBLEM FOR FREE. WHAT I READ STATES THAT IF THE COMPUTER UPDATE DOES NOT WORK THAN A REPLACEMENT OF THE STEERING MUST BE DONE. THIS IS A MAJOR SAFETY ISSUE. I HAVE HAD TO CANCEL DOCTOR'S APPOINTMENTS BECAUSE THAT DAY I DID NOT HAVE POWER STEERING AND CAN NOT PARALLEL PARK. PLEASE I NEED HELP WITH THIS. I UNDERSTAND THAT SOME OTHER OWNERS ARE HAVING THE SAME ISSUE. MUST I GET INTO AN ACCIDENT BECAUSE OF LACK OF POWER STEERING BEFORE FORD CORRECTS THIS PROBLEM ONCE AND FOR ALL. PLEASE HELP I AM DESPERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979300April 19, 2017
POWER TRAIN
WHILE DRIVING WENT TO PULL OUT FROM RED LIGHT AND CAR WOULD NOT MOVE FORWARD. FINALLY PUMPED GAS PEDAL AND MANAGED TO GET CAR TO GO FORWARD. CONTINUED TO DO THIS UNTIL WOULD NOT GO FORWARD OR IN REVERSE. WAS ABLE TO GET TO EMPTY PARKING LOT SO ROLL BACK COULD PICK ME UP. HAD TO HAVE TRANSMISSION REBUILT AND WAS TOLD THAT THE TRANSMISSION HAD BEEN REPLACED BEFORE. TRUCK ONLY HAS 95,724 MILES ON IT AND I BOUGHT IT USED. WOULD LIKE TO KNOW IF ANY RECALLS HAD BEEN ISSUED ON THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978795April 17, 2017
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 50 MPH, THE POWER STEERING MALFUNCTIONED AND MADE IT EXTREMELY DIFFICULT FOR THE CONTACT TO STEER THE VEHICLE LEFT OR RIGHT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,381. UPDATED 06/23/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971929April 11, 2017
ELECTRICAL SYSTEM
TAKATA RECALL I WAS ON THE EXPRESS WAY IN MOTION AND THE CAR SHUT DOWN MEANING THAT ALL OF THE GADGES SHUT DOWN. THEN THE CAR JUST COAST UNTIL I COULD PULL OVER WITHOUT BEING HURT OR HURTING OTHER DRIVERS. NOTHING SHOWED UP JUST SHUT DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971067April 7, 2017
STEERING
VEHICLE WAS BEING OPERATED AT APPROX 35 MPH WHEN SYSTEM HORN SOUNDED THEN STEERING COLUMN LOCKED UP, CAUSING NEAR MISS ACCIDENT. FORD REFUSES TO ACKNOWLEDGE ANY RECALLS OR REASSESS RECALLL UNDER NHTS CAMPAIGN 14V284000 FOR STEERING WHERE THEIR FIX APPEARS TO BE TO REPROGRAM SOFTWARE. APPEARS THAT THIS WAS A QUICK FIX THAT DIDN'T SOLVE THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970281April 3, 2017
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE FAILURE WAS PREVIOUSLY REPAIRED, BUT RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 123,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969279March 29, 2017
ELECTRICAL SYSTEM, POWER TRAIN
WHILE DRIVING THE CAR ON A HIGHWAY, THE WARNING LIGHT CHIMES AND DISPLAYS TO "SAFELY STOP VEHICLE". THE CAR NO LONGER ACCELERATES AND SLOWS TO A STOP EVEN IF YOU DON'T HAVE A SHOULDER TO PULL OFF TO. I NORMALLY JUST HIT MY HAZARD LIGHTS AND PULL TO A STOP, WAIT A FEW MINUTES THEN RESTART THE ENGINE. THIS HAPPEN ONCE A MONTH AND SOMETIMES TWICE OR THREE TIMES IN A ROW. IF THE HYBRID ELECTRONICS SYSTEM OVERHEATS, IT MAY SHUT DOWN THE POWERTRAIN, RESULTING IN A STALL-LIKE CONDITION, INCREASING THE RISK OF A CRASH. THERE IS CURRENTLY A RECALL ON THIS PROBLEM #14S19. CALLED FORD AND THEY SAID MY VEHICLE ISN'T A PART OF IT EVEN THOUGH IT CLEARLY WAS BUILT IN THE SAME TIME AND HAS THE EXACT ISSUE. VERY DANGEROUS AND SCARY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968516March 26, 2017
STEERING
POWER STEERING ASSIST FAILURE. MY STEERING COLUMN WOULD SHAKE UNCONTROLLABLY, WHILE THE VEHICLE WAS IN PARKED, STOPPED AT A LIGHT, AND WHILE DRIVING. AFTER I GOT AN ALIGNMENT, THE POWER STEERING COMPLETELY FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968419March 24, 2017
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 15 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE DASHBOARD. THE INSERT PANEL WARNING INDICATOR ILLUMINATED, INDICATING THAT THE POWER STEERING ASSIST WAS FAULTY. THE DEALER DIAGNOSED THAT THE SENSOR MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968432March 24, 2017
SERVICE BRAKES
WHILE DRIVING THE ABS AND OTHER WARNING LIGHTS CAME ON INDICATING BRAKE FAILURE. DRIVING ON HIGHWAY 60 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966676March 18, 2017
STEERING
MY DASHBOARD DISPLAYED "POWER STEERING ASSIST FAULT" AND MY STEERING WENT OUT I SEARCH IN THE WEB AND I FOUND A RECALL 14S05 ' ELECTRIC POWER STEERING ' 2008-2011 FORD ESCAPE & MERCURY MARINER BUT I PUT MY VIN # IN NHTSA NO INFORMATION ABOUT MY VEHICLE COMES UP. WHAT SHOULD I DO? THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959976March 10, 2017
FUEL/PROPULSION SYSTEM
RL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959676March 8, 2017
STEERING
TOOK MY CAR IN FOR THE RECALL BACK IN 2014. I WAS TOLD THAT IF IT WAS NOT OUT, THAT ALL THEY COULD DO IS REPROGRAM IT AND THAT WHEN IT DOES GO OUT THEY WILL REPLACE IT THEN. NOW 2 1/2 YRS LATER, ON MY WAY TO WORK, MY DASHBOARD DISPLAYED "POWER STEERING ASSIST FAULT" AND MY STEERING WENT OUT. I TOOK IT TO THE DEALERSHIP TODAY AND THEY TOLD ME THAT IT WAS THROWING CODE # B2278, WHICH IS THE STEERING SHAFT TORQUE SENSOR, AND THAT I HAD TO CONTACT FORD ABOUT THE RECALL SINCE I DIDN'T HAVE ANY OPEN RECALLS FOR MY VEHICLE. THE LADY WITH FORD TOLD ME THAT THE RECALL WAS A ONE-N-DONE DEAL AND SINCE THEY REPROGRAMMED IT IN 2014, THERE IS NOTHING THEY CAN DO. I ASKED HER FOR THE # TO FILE A COMPLAINT AND SHE TOLD ME THAT ALL COMPLAINTS, EITHER BY PHONE OR E-MAIL, COMES THROUGH THEIR OFFICE AND I WILL GET THE SAME ANSWER FROM ANYBODY WHO RECEIVED IT. I CAN UNDERSTAND A ONE-N-DONE IF THEY REPLACE IT, BUT ALL THEY DID WAS PROLONG THE BREAKDOWN. THEY KNEW IT WAS BAD, SO WHY JUST REPROGRAM IT. THAT'S NOT FIXING ANYTHING. MY SON WAS DRIVING THE CAR JUST HOURS BEFORE I GOT IN IT AND IT WENT OUT. THANK GOD IT DIDN'T HAPPEN TO MY SON, WHO HAS ONLY BEEN DRIVING FOR 1 1/2 YRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958849March 6, 2017
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE ATTEMPTING TO OPERATE THE VEHICLE, THE STEERING COLUMN SEIZED AND COULD NOT BE MOVED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING TORQUE SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957820March 1, 2017
STEERING
MY 2009 MERCURY MARINER HAS LOST ITS POWER STEERING CAPABILITIES. WHEN RESEARCHING ONLINE, IT SHOWS A RECALL BASED ON THE POWER STEERING. RECORDS SHOW A FORD DEALER DID THE SOFTWARE UPDATE TO REMEDY THE PROBLEM. HOWEVER, THE CAR WASN'T HAVING ANY ISSUES WHEN THIS WAS DONE. NOW THAT THE CAR IS EXPERIENCING THE ISSUE BASED ON THE RECALL, FORD SAYS IT'S NOW OUT OF WARRANTY. I CAN'T IMAGINE I'M THE ONLY ONE OUT OF 741,000 PEOPLE WHO IS HAVING TO DEAL WITH THIS PROBLEM. AS IT STANDS, THE CAR'S STEERING IS MANUAL. FORD NEEDS TO DO SOMETHING TO SATISFY THEIR CUSTOMERS BECAUSE IT'S UNETHICAL TO FIX A PROBLEM WHEN THERE IS NO PROBLEM AND TURN YOUR BACK WHEN THERE IS A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957569February 28, 2017
STEERING
A MALFUNCTION OF THE ELECTRIC POWER STEERING, I CANT STEER MY VEHICLE.IT IS DIFFICULT TO STEER AND CONTROL THE VEHICLE. I WAS DRIVING AND THE STEERING START WOBBLING AND MAKING NOISE VIBRATING AND THE STEERING GO REAL STIFF. I CALLED THE RECALL DEPARTMENT THEY TOLD ME IT WAS A RECALL ON THE TORQUE SENSOR OR PSCM JULY 2014 TO TAKE IT TO THE DEALER TO GET APPROVAL TO LET THEM KNOW , I DID THEY CHECKED IT OUT SAID IT WAS THE TORQUE SENSOR, CALLED FORD TO GET APPROVAL BECAUSE IT WAS ON THE RECALL LIST, WAS DENIED. I DON'T UNDERSTAND YOU SAID IF THIS PROBLEM SHOWS A HISTORY LOSS OF THE TORQUE SENSOR SIGNAL OR FAIL CODES RELATING TO THE PSCM WHEN I BROUGHT IN FOR THE RECALL REMEDY, THE AFFECTED COMPONENTS WILL BE REPLACED FREE OF CHARGE. YOU TOLD ME THE RECALL WAS JULY 2014 AND AT THAT TIME YOU RESET THE PSCM AND CLUSTER MODULE. THAT DIDNOT FIX THE PROBLEM ONLY PUT A BANDAID ON THE REAL PROBLEM. I DID NOT OWN MY VEHICLE IN 2014. THIS IS HAPPENING AGAIN. AFTER THE FIRST RECALL. ANOTHER RECALL. WHY WONT YOU FIX IT MY ARMS SHOULDER NECK AND HEAD ARE INJURED BECAUSE YOU WILL NOT FIX WHAT IS A PART THAT CONSISTANTLY BREAK DOWN OR MALFUNCTION THAT'S HAPPENING OVER AND OVER. IT SHOULD BE SET FOR ANOTHER RECALL. THIS COULD NOT BE HAPPENING ONLY TO ME. DRIVING ON CITY STREETS IN MOTION WITH BAD STEERING ISSUES.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10956838February 24, 2017
ELECTRICAL SYSTEM, STEERING
THE POWER TORQUE SENSOR FOR THE POWER STEERING WAS ALREADY RECALLED AND HAD THE SYSTEM UPDATED BEFORE I GOT THE CAR IN 2014. THE CARS STEERING WHEEL STARTS SHAKING A LITTLE THEN ALL OF A SUDDLE THE STEERING WHEEL LOCKS UP AND THE POWER STEERING STOPS WORKING, SO YOU CAN'T HARDLY TURN IT. I CAME INCHES FROM GETTING IN A WRECK. YOU CAN UPDATE THE SYSTEM BUT IT WILL ONLY WORK FOR ABOUT 1 OR 2 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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