Mercury Cougar Complaints

1,886 consumer complaints on file.

#8002464January 18, 2002
EXTERIOR LIGHTING:HEADLIGHTS
HEADLIGHTS INTERMITTENTLY FLICKER OR GO OUT, THERE IS A RECALL, BUT THIS VEHICLE IS NOT AFFECTED DUE TO VIN. *AK CONSUMER STATED THE REPAIRS HAVE BEEN MADE TO HEADLIGHTS.*SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002508January 18, 2002
FUEL SYSTEM, GASOLINE:DELIVERY
FUEL SMELL WAS COMING FROM INSIDE OF VEHICLE THROUGH THE VENTS. DEALERSHIP WAS AWARE OF PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564020January 17, 2002
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
FUEL INJECTION LINES WERE IMPROPERLY INSTALLED, THIS CAUSED FRICTION AGAINST THE FUEL TANK AND CHAFED A HOLE THROUGH THE FUEL LINE, CAUSING A LEAK. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002363January 17, 2002
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
WHILE DRIVING AT HIGHWAY SPEEDS, VEHICLE SUDDENLY ACCELERATES. DEALER HAS YET TO BE CONTACTED. *AK CONSUMER STATES THAT WHEN THE VEHICLE SUDDENLY ACCELERATES, THE LIGHTS ON THE DASHBOARD AND THE HEADLIGHTS GO OUT, THEN THE VEHICLE STALLS IT WILL NOT CUT BACK ON, DEALER REPLACED THE FUEL PUMP AND THE ALTERNATOR, HOWEVER VEHICLE CONTINUED TO STALL, A MECHANIC STATED THAT THE ALTERNATOR HAD BURNED AND NEEDED REPLACING AGAIN, ALTERNATOR CONTINUES TO BURN AND NO ONE CAN FIGURE OUT WHY. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756979January 17, 2002
STRUCTURE:BODY
WHEN MAKING A RIGHT HAND TURN, THE CONTENTS MY CUP IN THE CUP HOLDER (USUALLY HOT TEA) SPILLS INTO MY DRIVER'S SEAT WHEN MAKING A RIGHT HAND TURN. 30-35 MI P/HR IS THE MINIMUM SPEED THAT I'VE NOTICED. THIS DISTRACTION CAUSES ME TO TAKE MY EYES OFF THE ROAD TO STRAIGHTEN THE CUP TO STOP THE SPILLAGE. AT TIMES I'VE FOUND MYSELF SWERVING A BIT IN THE TURN BECAUSE OF THE "INITIAL SHOCK" OF FEELING MY HOT BEVERAGE ON MY THIGH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002312January 16, 2002
ENGINE AND ENGINE COOLING:ENGINE
WHILE PULLING INTO DRIVEWAY, WHITE SMOKE WAS COMING FROM VEHICLE, VEHICLE TAKEN TO AN INDEPENDENT REPAIR SHOP, AND INFORMED CONSUMER OF A BLOWN HEAD GASKET. *AK *YD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756915January 16, 2002
ENGINE AND ENGINE COOLING:ENGINE
PAID 3,200.00 FOR A USED CAR FOLLOWED MY GIRLFRIEND HOME AND NOTICED SMOKE COMING FROM MUFFLER AND IT HAD A SWEET SMELL.THE DEALER TOLD ME THE MACHANIC SAID THERE WAS NOTHING WRONG WITH THE CAR WHEN WE BAUGHT IT AND THE NEXT DAY AFTER WE BAUGHT THE CAR IT WAS OVERHEATING SO WE CALLED THE DEALER (LARRY)BUT HE WASNT THERE AND THE GUY I TALKED TO SAID NOT TO WORRY THEY'LL FIX IT OR REPLACE IT WITH ANOTHER CAR BUT TO CALL BACK AND TALK TO LARRY FIRST SO WE CALLED THE NEXT DAY AND HE SAID HE COULDNT HELP US BUT OFFERED TO FIX IT BUT WE HAD TO PAY FOR IT.FEELING WE ALREADY GOT SCREWED BY THEESE PEOPLE WE WERENT GOING TO RISK IT. SO WE FINALY TOOK THE CAR TO ANOTHER MACHANIC AND HE SAID THE CAR HAD A BROKEN HEAD GASKET, AND THAT THE ENGINE HAD TO BE REPLACED SO NOW I PAID HIM 850.00 FOR ANOTHER ENGINE AND 550.00 FOR LABOR (SO TO MAKE A LONG STORY SHORT WE WERE SOLD A CAR WITH A BUSTED HEAD GASKET AND WERE LIED TO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756751January 12, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
PLEASE CONTACT ME AT [XXX] TO FURTHER DESCRIBE THE PROBLEM. FRONT TIRE ROTORS WERE SHOT AFTER ONLY 30000. THIS IS HIGHLY UNUSUAL AND UNSAFE FOR OTHER MERCURY COUGAR OWNERS. WOULD LIKE TO GET 300 DOLLAR REIMBURSEMENT FROM FORD-MERCURY FOR REPLACEMENT / REPAIR OF ROTORS.*AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001876January 9, 2002
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING 15-20 MPH VEHICLE BEGAN TO OVERHEAT, CONSUMER PULLED INTO SERVICE STATION TO HAVE VEHICLE INSPECTED, THE SERVICE MECHANIC STATED THAT THE HEAD GASKETS HAD BLOWN. DEALER HAS YET TO BE CONTATCED. PLEASE PROVIDE FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756594January 8, 2002
ELECTRICAL SYSTEM:IGNITION
ENGINE> VEHICLE HAS BEEN HESITATING SINCE 10/01. VEHICLE BROUGHT IN FOR REGULAR CHECK AND DESCRIPTION OF HESITATION/BUCKING ESP. ON HIGHWAY PROVIDED TO SERVICE REP. VEHICLE SERVICED HESITATION PROBLEM DIAGNOSED AS IGNITION WIRES IN NEED OF REPLACEMENT. IGNITION WIRES REPLACED, LUBE, OIL, FILTER, AND FLUIDS TOPPED. ALSO TOLD ALL FOUR TIRES WOULD NEED TO BE REPLACED. DECLINED TIRE REPLACEMENT AT THIS TIME. TOTAL COST FOR SERVICE WITH TAX &LABOR=$346.70 VEHICLE CONTINUED TO RUN THE SAME WAY. ALSO COOLANT AND AIRBAG ICONS CAME ON AND WOULD NOT GO OFF. SCHEDULED FOR SERVICING AGAIN ON 12/5/01. DIAGNOSIS AIRBAG CENSOR IN NEED OF REPLACEMENT (STILL UNDER WARRANTY ) AND IN NEED OF A NEW COLLANT EXPANSION CONTAINER (APPROX. COST $200.) CAR IN ON 12/31/01 ,AIRBAG SENSOR REPLACED AND CAR CHECKED AGAIN FOR CAUSE OF HESITATION. RESPONSE UNABLE TO DUPLICATE CUSTOMER'S CONCERN. HESITATION CONTINUED AND ON 1/05/02 WHILE RETURNING HOME ON SECONDARY ROAD, CHECK OIL LIGHT ICON CAME ON. DEALERSHIP NEARBY SO ATTEMPT WAS MADE TO DRIVE CAR THERE . VEHICLE DIED, NO POWER STEERING. LARGE PUDDLE OF OIL UNDER VEHICLE. ROADSIDE ASSISTANCE TOWED VEHICLE TO DEALERSHIP. DIAGNOSIS> ENGINE GONE AND IN NEED OF REPLACEMENT. IMPLODED FROM WITHIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756460January 6, 2002
WHEELS:HUBCAP/COVER, ELECTRICAL SYSTEM:IGNITION:SWITCH, ENGINE AND ENGINE COOLING:ENGINE, EXTERIOR LIGHTING:HEADLIGHTS, UNKNOWN OR OTHER, STRUCTURE:BODY:DOOR
LEFT HUB IS STARTING TO GO OUT..THE LOCK IS STUCK ON MY IGNITION SWITCH SO I CANN'T CRANK MY CAR..MOTOR MOUNT BROKE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001232December 31, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE CUTS OFF ON AN INTERMITTENT BASIS WHILE TRAVELING ANY SPEED ON HIGHWAY. DEALER HAS BEEN CONTATCED. PLEASE PROVIDE FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001233December 31, 2001
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE CUTS OFF ON AN INTERMITTENT BASIS WHILE TRAVELING ANY SPEED ON HIGHWAY. VEHICLE ACCELERATES AND HEADLIGHTS, AND WARNING LIGHT ILLUMINATE BEFORE VEHICLE SHUTS DOWN. DEALER HAS BEEN CONTACTED. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8000748December 14, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE STALLS. WHEN DRIVING IN RAIN AND HIT A PUDDLE ,VEHICLE WILL STALL. ALSO, WHEN HITTING A BUMP WHEEL WILL LOCK/ LIGHTS WILL COME ON, AND VEHICLE WILL STALL. CONTACTED DEALER, AND DEALER STATED COULD NOT FIND ANYTHING WRONG.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755600December 13, 2001
STEERING:RACK AND PINION, ELECTRICAL SYSTEM
5 MONTHS AFTER PURCHASING THIS COUGAR, THERE WAS A HUGE POWER STEERING LEAK. CALLED AROUND FOR SOMEONE TO FIX IT, BUT DEALER WAS THE ONLY CHOICE. WE WERE TOLD IT COULD BE A BAD PUMP AND THAT WOULD COST $450 TO FIX. THEY CALLED BACK AND SAID THE WHOLE GEAR WAS BAD AND HAD TO BE REPLACED AND WOULD COST US $700. WE HAD NO CHOICE BUT COMPLAINED TO THE DEALER THAT RACK AND PINION GEAR SHOULD NOT GO BAD ON A 2 YEAR OLD CAR. WE ALSO CONTACTED FORD CUSTOMER RELATIONS, WHO DID NOTHING TO HELP US. WE WANT OUR MONEY BACK. DEALER ALSO FAILED TO NOTIFY US OF 5 OUTSTANDING RECALLS ON THIS CAR. THEN, 2 DAYS AFTER PICKING IT UP FROM STEERING BEING FIXED ELECTRICAL SYSTEM SHORTED OUT AND STRANDED OUR 19 YEAR DAUGHTER AT 2 IN THE MORNING. THIS IS DIRECTLY RELATED TO ONE OF THE RECALLED ITEMS. THE DEALER SHOULD HAVE FIXED THIS DURING THE 3 DAYS WHEN THEY HAD THE CAR .*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899973December 7, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE STALLED WHILE DRIVING.SOMETIMES VEHICLE WILL RESTART. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899974December 7, 2001
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
VEHICLE STALLS WHILE DRIVING. AT TIMES, VEHICLE WILL JERK / STALL. VEHICLE WILL NOT RESTART. CONTACTED DEALER, AND DEALER REPLACED FUEL PUMP. PLEASE ADD VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899823December 4, 2001
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
WHILE DRIVING HEADLIGHTS FLICKERED ON AND OFF, CONSUMER HAD TO WIGGLE THE SWITCH TO MAKE THE LIGHTS COME BACK ON, AND SOMETIMES IT DID NOT WORK, LOST ALL LIGHTS, AND SMELLED WIRES BURNING. CONTACTED DEALER *AKTHE SWITCH WAS REPLACED BUT THAT DID NOT RESOLVE THE PROBLEM, THE WIRING HARNESS HAD TO BE REPLACED DUE TO MELTED WIRING AND THE PROBLEM HAS NOT REOCCURED. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899824December 4, 2001
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
WHILE DRIVING, HEADLIGHTS FLICKERED ON AND OFF, CONSUMER HAD TO WIGGLE SWITCH TO MAKE LIGHTS COME BACK ON, AND SOMETIMES THAT DID NOT WORK, LOST ALL LIGHTS, AND SMELLED WIRE BURNING. CONSUMER HAD LIGHT SWITCH REPLACED. *AK CONSUMER STATED EVEN THOUGH THE SWITCH HAS BEEN REPLACED AND THE FLICKERING HAS STOPPED, THERE IS STILL A BURNING SMELL WHEN LIGHTS HAVE BEEN ON FOR AWHILE, CONSUMER ALSO HAD TROUBLE GETTING LIGHTS TO REMAIN ON DUE TO VIBRATION.*SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755182December 2, 2001
UNKNOWN OR OTHER
ENGINE WARNING LIGHTS STAYS ON, ALTHOUGH NO DRIVABILITY PROBLEMS. SUSPECT DEALERSHIP OF FALSIFYING REPAIR. DEALERSHIP SAID IT WAS LEAKING GAS CAP, ALTHOUGH THE INVOICE DID NOT HAVE A NEW GAS CAP ON THE REPAIR INVOICE. ACQUAINTANCE IN BODY SHOP INFORMED ME THAT SERVICE WORKERS MERELY DISCONNECT BATTERY POST FOR A MINUTE TO RESET THE COMPUTER AND THEN ENGINE LIGHT STAYS OFF FOR SEVERAL WEEKS. THAT IS EXACTLY THE SITUATION THAT HAPPEN TO ME. THE ENGINE LIGHT RETURNED ABOUT A MONTH AFTER BEING "REPAIRED" BY THE DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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