Mazda CX-7 Complaints

1,134 consumer complaints on file.

#10909409September 23, 2016
AIR BAGS
WE RECEIVED THE JULY 2016 RECALL NOTICE FROM MAZDA FOR OUR VEHICLE. IT STATES: "UNTIL THIS REPAIR IS PERFORMED, DO NOT ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER SEAT." IN REVIEWING THE RECALL INFORMATION ON YOUR WEBSITE, IT SAYS THAT THE PROPELLANT (AMMONIUM NITRATE) CAN BECOME UNSTABLE AND CAUSE A POSSIBLE RUPTURE. HOW CAN THIS OCCUR ONLY ON THE PASSENGER SIDE AND NOT ALSO THE DRIVER SIDE OF THE SAME VEHICLE? SHOULDN'T THE CAR BE PARKED AND NOT DRIVEN UNTIL THE REPAIR IS COMPLETE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908203September 20, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907226September 16, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906927September 15, 2016
AIR BAGS, SUSPENSION
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION); HOWEVER, THE REMEDIES FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906391September 14, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906384September 14, 2016
AIR BAGS
TAKATA RECALL: RECALL FOR MY VEHICLE WAS ANNOUNCED BY MAZDA IN MAY 2016 AND AS OF SEPTEMBER 14, 2016 MAZDA STILL HAS NOT PROVIDED A RESOLUTION, OTHER THAN NOT ALLOW PASSENGERS TO RIDE IN THE FRONT SEAT, I GUESS SO ONLY THE DRIVER WOULD BE KILLED DURING AN ACCIDENT. I PURCHASED THIS VEHICLE NEW IN 2009 AND IT HAS BEEN LOCATED IN FLORIDA THE ENTIRE TIME WHICH IS THE HIGH RISK AREA. IT WOULD SEEM THAT MAZDA SHOULD HAVE A SOLUTION AVAILABLE BY NOW TO REPLACE THESE AIRBAGS OR PROVIDE AN ALTERNATIVE FOR REPLACING THE VEHICLE BEFORE MORE PEOPLE ARE INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906083September 13, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906119September 13, 2016
AIR BAGS, SUSPENSION
TWO SAFETY RECALLS (NHTSA#16V-356 & NHTSA#16V-593) STATING REPAIRS SHOULD BE MADE IMMEDIATELY. OWNERS TO CONTACT DEALER FOR REPAIRS. BEGINNING IN JULY 2016, CLOSEST MAZDA DEALER HAS BEEN CONTACTED REPEATEDLY TO MAKE THESE REPAIRS, AND I HAVE BEEN TOLD THEY CANNOT ORDER PARTS. CONSIDER THIS A FORMAL COMPLAINT. OWNER IS ATTEMPTING TO GET SAFETY REPAIRS MADE, AND IS UNABLE TO DO SO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904892September 9, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS) WAS RECEIVED IN MAY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904591September 8, 2016
ENGINE
HI, WE BOUGHT MAZDA CX-7 GRAND TOURING [VIN# LAST 8 DIGITS: [XXX] USED CAR DURING OCT 2014 IN FREMONT. THE CAR HAD AROUND 84K MILES. WE SPENT AROUND $13K THINKING GOOD FIT FOR KIDS SCHOOL DROP IN SHORT DISTANCE. HARDLY USED < 9K MILES IN 2 YEARS. TIMELY SERVICE HAS BEEN DONE. HOWEVER, RECENTLY SEEING CHECK ENGINE LIGHT ON WITH CODE P0303 [ENGINE-3] MISSFIRES. REPLACED SPARK PLUGS, PERFORM FLUID SYSTEM CLEANING, REPLACE THROTTLE BODY SPENDING CLOSE TO $1500+. CHECK ENGINE STILL STAYS ON EVEN AFTER THIS'. NOW FREMONT MAZDA DEALER RECOMMENDING TO REPLACE THE ENGINE [WHICH COSTS AROUND $9K]. LATER DID SOME STUDY ON WEB AND LEARNT THAT MAZDA CX-7 IS VERY WELL KNOWN FOR THIS ISSUES AND THAT IS THE REASON MAZDA HAS DISCONTINUED THE CX-7 MODEL KNOWING INTERNAL TURBO RELATED ISSUES. CUSTOMERS BUY CARS BASED ON SEARCH AND RELIABILITY CONSIDERING LONG TERM USAGE [LIKE OTHER CARS WHICH RUNS MORE THAN 150K MILES] AND NOT EXPECTED THIS. IT'S PAIN TO SEE NOT HARDLY USED 10K+ MILES EVEN AFTER SPENDING $15K. MAZDA SHOULD ACCEPT THEIR ENGINE DESIGN ISSUE AND DO SOME CREDIT TO LOST COSTUMER. TO KEEP THIS CUSTOMER [ME] WITH MAZDA, MAZDA SHOULD REFUND THE TOTAL CUSTOMER EXPENSES AND ALLOW HIM TO BY NEW MAZDA LATEST VERSION BY PAYING DIFFERENCE AMOUNT. HAVE ATTACHED RECENT DOCUMENTS FROM FREMONT-MAZDA DEALER FOR YOUR REVIEW AND SUPPORT. HIGHLY APPRECIATE YOUR UNDERSTANDING AND HELPING THE CUSTOMER. HOME ADDRESS: [XXX] CELL: [XXX] EMAIL: [XXX] CAR DETAILS: MAZDA CX-7 GRAND TOURING. VIN# LAST 8 DIGITS: [XXX] APPRX MILES: 96K+ REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904759September 8, 2016
AIR BAGS
AIRBAG RECALL ISSUED. LETTER ADVISED THAT VEHICLE OWNER SHOULD NOT TO CONTACT MAZDA. MAZDA WOULD CONTACT VEHICLE OWNER ONCE PARTS WERE AVAILABLE. WORK AROUND OUTLINED IN THE LETTER STATED THAT NO ONE SHOULD BE ALLOWED TO RIDE IN THE FRONT PASSENGER SEAT. HOWEVER, THE LETTER EXPLICITLY STATES THAT DEATH OR INJURY COULD RESULT FOR THE DRIVER OR OTHER VEHICLE OCCUPANTS, NOT JUST FRONT PASSENGER. SO, THE WORKAROUND PROVIDED IS UNACCEPTABLE. THE LETTER IS DATED TWO MONTHS AGO. NO ADDITIONAL INFORMATION HAS BEEN PROVIDED BY MAZDA. REPAIRS MUST BE MADE IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904293September 7, 2016
STEERING, SUSPENSION
MAZDA IS REFUSING TO FIX THE RECALL ON MY VEHICLE SAYING THAT IT'S NOT A SAFETY RECALL. THE LAST TIME I CHECKED THE LOWER CONTROL ARMS SEPARATING FROM THE BALL JOINTS WAS A SAFETY ISSUE. I HAVE CALLED THE DEALER AND THEY CAN'T GET THE PART OR DON'T WANT TO THEY TOLD ME THE FIRST TIME IT WAS THE BRAKES POPPING AND NOW THEY SAY NOTHING IS WRONG WITH IT AT ALL. MAZDA CORPORATE DOESN'T SEEM LIKE THEY CARE EITHER. THEY TOLD ME IT WAS SAFE TO DRIVE NOT TO WORRY ABOUT IT. MY VEHICLE IS MAKING POPPING NOISES IN THE FRONT END AND THEY DON'T WANT TO FIX IT. THEY WANT TO PAWN IT OFF ON ANOTHER PART OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904304September 7, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2010 MAZDA CX-7. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE UNDERNEATH THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE NOISE WAS COMING FROM THE BRAKES. THE TECHNICIAN STATED THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION) WOULD NOT BE PERFORMED UNLESS THERE WAS AN EXISTING FAILURE WITH THE RECALLED COMPONENT. THE FAILURE MILEAGE WAS 66,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903715September 6, 2016
AIR BAGS, STEERING, SUSPENSION
MAZDA RECALL #: 9516E / NHTSA RECALL #: 16V-356 MAY 25, 2016 SAFETY RISK: AN INFLATOR RUPTURE MAY RESULT IN METAL FRAGMENTS STRIKING THE VEHICLE OCCUPANTS, RESULTING IN SERIOUS INJURY OR DEATH. MAZDA RECALL #: 9716H AUG 10, 2016 SAFETY RISK: THE VEHICLE MAY EXPERIENCE SIGNIFICANT LOSS OF STEERING CONTROL, INCREASING THE RISK OF A CRASH. BOTH ARE RECALLS THAT STATE THEY MAY RESULT IN CAUSING THE VEHICLE TO CRASH OR CAUSE SERIOUS HARM TO THE OCCUPANTS IN THE EVENT OF A CRASH. BOTH ARE LISTED AS INCOMPLETE; REMEDY NOT YET AVAILABLE. THE MANUFACTURE SHOULD HAVE TO CORRECT THESE ISSUES ASAP. THE SECOND STATES ON THE FORM MAILED TO OUR HOME "UNTIL THIS REPAIR IS PERFORMED, DO NOT ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER SEAT." HOW IS THAT ACCEPTABLE WHEN THEY ARE AWARE OF THE ISSUE? THANKS IN ADVANCE FOR LOOKING INTO THESE ISSUES. MY DESIRED RESOLUTION IS TO TAKE THE VEHICLE ASAP TO GET THEM CORRECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898707August 26, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898744August 26, 2016
AIR BAGS, SUSPENSION
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898757August 26, 2016
SUSPENSION
THERE IS A RECALL NHTSA 16V593 REGARDING THE SUSPENSION ON THIS VEHICLE. I OWN A MAZDA CX7 SGT XA WITH 24,000 MILES. WANTED TO TRADE THIS VEHICLE IN AND ACURA DEALER ADVISED ABOUT RECALL AND STATED THEY COULD NOT ACCEPT AS TRADE UNTIL RECALL IS FIXED. CONTACTED MAZDA AND WAS ADVISED THAT THE PARTS ARE NOT AVAILABLE TO REPLACE THE LOWER CONTROL ARMS. MAZDA ADVISED THAT THEY WILL NOTIFY ME IN MID SEPTEMBER ABOUT IMPLEMENTING A REMEDY. I AM LEFT IN THE SITUATION THAT I CAN NOT TRADE IN THIS VEHICLE SHOULD I WANT TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898512August 25, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 16V06100 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898160August 24, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MAZDA CX-7. WHILE DRIVING VARIOUS SPEEDS AND ALSO WHILE IN PARK, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 94,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896484August 17, 2016
SUSPENSION
INCOMPLETE RECALL FOR LOWER CONTROL ARMS. MY VEHICLE IS MAKING POPPING NOISES WHEN GOING IN DRIVE AND IN REVERSE. EVERY ONCE IN A WHILE WILL MAKE CREAKING NOISES WHILE DRIVING DOWN THE ROAD. ALL NOISES ASSOCIATED WITH THE BALL JOINTS AND CONTROL ARMS. THE DEALERSHIP TOOK OVER A HOUR TO COME BACK AND SAY THEY DON'T HAVE THE PARTS TO FIX IT BUT THINK THE BRAKES ARE WHERE THE NOISE IS COMING FROM. THIS IS MY ONLY VEHICLE AND MY WIFE AND 2 SMALL CHILDREN RIDE IN IT. I CALLED MAZDA CORPORATE AND MADE MY COMPLAINT AND STRESSED THAT I DON'T FEEL SAFE DRIVING THIS VEHICLE UNTIL IT IS FIXED. THEY JUST TOLD ME THERE WASN'T ANYTHING THAT COULD BE DONE ABOUT IT. PUTTING THE SAFTY OF MY FAMILY AT RISK FOR INJURY. I AM AT A DEAD END WITH THE MANUFACTURER ON THIS ISSUE. I DON'T HAVE THE MEANS TO BUY A NEW CAR OR RENT ONE UNTIL IT IS REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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