Lincoln MKX Complaints

1,418 consumer complaints on file.

#11537915August 11, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Lincoln MKX. The contact stated that while driving at an undisclosed speed, she depressed the brake pedal to stop the vehicle; however, the vehicle failed to stop as needed. The contact stated that she had to apply added pressure to the brake pedal causing the brake pedal to extend to the floorboard before the vehicle glide to a stop. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that Customer Satisfaction Program: 13N02 had expired. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537982August 11, 2023
SERVICE BRAKES
Brake pedal faded while in traffic. Was able to steer around other cars, got car to repair shop. Originally couldn't replicate issue. After attempting to drive car mechanic Was able to find problem. Diagnostic tests said master cylinder was bad. Replaced same and still had fading pedal. Diagnosed as hydraulic control unit (abs braking). Had vehicle towed to Ford Dealership for repairs. Replaced HCU no better. Then replaced flex lines at wheels, no better. Finally replaced master cylinder again, and finally fixed braking problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534597July 26, 2023
ELECTRICAL SYSTEM, ENGINE, SUSPENSION
I have spent numerous (more than 3 major problems) For example, a lot of dollars fixing water pump. The design is messed up where they place the water pump. Thousands in labor. The electric driver control malfunction and tire pressure is always lit. This occurred on drive home from brake recall fix. The engine stalls and also leaks. The seat moves sometimes without me wanting it to. The emergency brake slams on and stops and locks the car when in drive or reverse. Lincoln has been zero help and gave false promises.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11530787July 7, 2023
SERVICE BRAKES
Without any warning light on dashboard, brake pedal on our 2013 Lincoln Mkx became very difficult to press. So difficult my wife is unable to do so at all. Takes an alarming amount of space to come to a complete stop. Very dangerous and almost caused an accident. A recall took place a few years back before we owned this vehicle (recall 13n02) and listed brake booster as the cause up through the 2013 model. For some reason our vehicle was not included. Regardless of if manufacturer says the problem was resolved by the time our vehicle was manufactured, that is clearly not the case. I have read countless testimonials from people in similar situations (same vehicle, year,and problem), so why is this not being addressed? Why has this recall not been reopened? Do you really need to wait until enough people have been effected, or enough accidents have been reported, or enough lives have been lost before this becomes something you'll address? This is extremely dangerous, happened with no warning, and I'll be damned if I'm going to wait on the sidelines until someone finally decides to pay attention. Somebody needs to do their damn job and get on this. For Christ's sake, do better
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530156July 3, 2023
VEHICLE SPEED CONTROL:THROTTLE, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, POWER TRAIN
The contact owns a 2016 Lincoln MKX. The contact stated that on several occasions while driving at undisclosed speeds, the contact heard an abnormal sound coming from the hood of the vehicle. The contact stated that at start-up there was an abnormal sound coming the hood of the vehicle. The check engine warning light and the tire pressure warning light illuminated. The contact then stated that while driving at an undisclosed speed with the accelerator pedal depressed, the vehicle decelerated to approximately 25 MPH and went into LIMP Mode. The vehicle was taken to the dealer where it was diagnosed that the throttle body had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure and the contact was provided a case number. No further assistance was provided. The failure mileage was approximately 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528575June 23, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Lincoln MKX. The contact stated that while driving at an undisclosed speed with the brake pedal depressed to the floorboard, the vehicle failed to come to a complete stop. The contact stated that the brake pedal had to be manually raised to the normal upright position. Upon visual inspection, the contact observed brake fluid leaking from the rear brake lines underneath the vehicle. The brake fluid warning light was illuminated prior to the failure. The vehicle was taken to an independent mechanic, who determined that the passenger’s side rear brake hose had ruptured. The vehicle was repaired, but the failure later occurred on the driver’s side rear brake hose. After investigating the failure, the contact related it to NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulic). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528289June 22, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Entering I-294 express ramp, vehicle was not accelerating beyond 40mph. then as I entered highway it shut down completely. I coasted to the right shoulder. The dash displayed a "low oil pressure" alert. So I did not attempt to restart the car. When I had it towed home, I checked the oil level and it was full. Nothing like this happened before. The vehicle is almost 12 years old with 167,000 miles. Had this happened in traffic on the expy, I could have been creamed by other cars or a truck. I am going to the dealer today to investigate but this seems like an anomaly where the engine shuts down because the computer thinks there is a catastrophic failure that is not really happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527593June 18, 2023
SERVICE BRAKES
When braking there is no resistance on the brake pedal and is slow to break. Very scary when it randomly happens when driving and unable to quickly stop!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527217June 15, 2023
SERVICE BRAKES
The master cylinder for the brakes wen out an I replaced it on may 30th 2023 and today is June 15th and the same problem is happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526703June 12, 2023
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION, ELECTRICAL SYSTEM
I am having issues with my touch screen. My screen will go black every other week, for about a day and the the SNYC will update. This time, it’s been over a week, and the screen is still black. I have tried changing fuses to no avail. Also, the rear camera does not work. Along with the blind spot warning or the rear cross traffic warning. How should I proceed? I believe it may be a faulty chip in the computer board.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525554June 6, 2023
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2013 Lincoln MKX. The contact stated that the back over prevention camera failed to display an image while in operation. The vehicle was taken to the dealer who stated that the camera needed to be replaced by a certified mechanic who was not associated with the dealership. The vehicle was repaired. After the repair, the back over prevention camera displayed the image upside down. The vehicle was returned to the dealer who diagnosed that the camera failed and needed to be replaced again. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523780May 25, 2023
ENGINE
Engine shutoff suddenly while driving, mainly on freeways & roads that have long downhills, while foot is off the gas pedal. But it happens on flat roads also. The stability control lights comes on, & I have to pull over with residual speed put suv in park, turn engine button off & wait for seat to return to neutral position then restart. This had happened at least 12 times & mostly in dry conditions while driving straight with no lane changes. Dealer could not duplicate & find the problem, visited them 4 times so far. Otherwise it will not start the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522412May 17, 2023
SERVICE BRAKES
NHTSA Recall Number 13N02/ Extended warranty coverage on brake booster
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520053May 2, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2010 Lincoln MKX. The contact stated driving 30 MPH the contact heard an abnormal sound coming from the vehicle, as if a tire had flattened. The contact pulled over on the side of the road and examined the tires and notice that the tires were fine. The contact drove the vehicle home and examined under the vehicle and notice that the fuel tank was felling due to corrosion under the vehicle. The dealer was contacted and stated that the VIN was not under NHTSA Campaign Number: 15V712000 (Fuel System, Gasoline) and did not provide any assistance. The vehicle was not repaired. The manufacturer was contacted and also stated that the VIN was not under NHTSA Campaign Number: 15V712000 (Fuel System, Gasoline) and advised to contact NHTSA. The failure mileage was 166,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519762May 1, 2023
WHEELS
Had to replace all lug nuts. They were destroyed when the tire was changed. The mechanic showed me that the lug nut was swollen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519580April 29, 2023
UNKNOWN OR OTHER
In 2019 the rear liftgate on my 2016 Lincoln MKX would open correctly and then immediately start automatically closing causing whomever was standing at the rear of the vehicle to abruptly jump out of the way of the closing hatch to avoid serious injury. I am a 73 year old woman and my husband is 75. If we were unable to get out of the way of this malfunctioning closing hatch, this could result in serious injury or death. This issue was repaired under warranty by the dealer on December 19, 2019. Yesterday on April 28, 2023, this malfunctioning rear hatch issue started again almost caused serious injury to my young niece.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519266April 27, 2023
WHEELS
Lug nuts are swollen and almost impossible to remove. I could not change a flat tire. Firestone insisted that I needed to replace the lug nuts. Apparently this is a known Ford/Lincoln problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517865April 19, 2023
SERVICE BRAKES
Had to press brake pedal very hard, brakes were not working well. All pads/rotors were good. Had to bring it to a dealer and they said the brake booster had to be replaced. I noticed there was a recall on later model MKXs but for some reason not the 2103 - it seems like the problem affects a lot of people though.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516348April 10, 2023
STRUCTURE:BODY
My front sliding panaromic sunroof glass blew right off the vehicle while I was driving on the highway. Not to mention my sunroof was closed. I heard a gust off wind and then my sunshade started flobbing from the wind ans thats when I noticed something was wrong. I pulled over and the glass was completely gone off the car. It could have caused a major accident or even hit and killed someone. Definitely a manufacturing defect. No warning signs or problems with it beforehand as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515678April 5, 2023
SERVICE BRAKES
I had to get my brake booster replaced as it caused delayed braking almost causing me to crash
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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