Lexus RX Complaints

1,341 consumer complaints on file.

#10321801March 24, 2010
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, ELECTRIC
I HAVE A 2006, LEXUS, RX 400 H. A LEXUS CERTIFIED USED VEHICLE. THE VEHICLE WAS NEW TO ME LAST SUMMER. IT ACCELERATES SLIGHTLY WHEN I INITIATE BRAKING 2 OR 3 TIMES OUT OF 20 TIMES. I THOUGHT IT WAS "NORMAL" FOR A CAR WITH REGENERATIVE BRAKING. IT STARTLES YOU WHEN IT HAPPENS BUT HARD PRESSURE ON THE BRAKE STOPS THE CAR. YOU HAVE TO PAY ATTTENTION EACH TIME YOU BRAKE. WHAT IS SCARY IS IT ACCELERATES A LOT IN ABOUT 1 OF 100 TIMES WHEN I BRAKE. AT FIRST I THOUGHT I WAS HITTING BOTH THE GAS AND THE ACCELERATOR ... BUT I AM SURE I AM NOT. THE CAR WILL ACCELERATE TWO CAR LENGTHS BEFORE YOU CAN BRAKE IT. I THOUGHT IT WAS DANGEROUS AND BROUGHT IT TO THE DEALER LAST YEAR. WE WENT FOR A TEST DRIVE AND THE PROBLEM DID NOT OCCUR. THE DEALERSHIP RECORDED THE COMPLAINT AND TOLD ME TO KEEP AN EYE ON IT. THE 2 CAR LENGTH ACCELERATION PROBLEM WAS WORSE IN THE HOT MONTHS AND IT DID NOT SEEM TO OCCUR IN THE WINTER MONTHS. THE SLIGHT ACCELERATION PROBLEM HAS NOT CHANGED IN FREQUENCY. WITH ALL THIS TOYOTA BRAKE STUFF, I WONDER WHY I HAVE NOT HEARD OF THIS PROBLEM IN LEXUS HYBRID CARS TOO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321249March 21, 2010
SERVICE BRAKES, HYDRAULIC
WHILE DRIVING AT LOW TO MODERATE SPEEDS IN MY LEXUS RX400H, THERE IS A HESITATION IN THE BRAKES. IT SEEMS TO OCCUR IN THE CHANGE OVER BETWEEN HYBRID REGENERATIVE BRAKING AND NORMAL HYDRAULIC BRAKING. I REAR-ENDED A CAR IN STOP AND GO TRAFFIC DUE TO THIS ISSUE. I REPORTED THIS TO MY LOCAL LEXUS DEALER ON TWO OCCASIONS, BUT THEY FOUND NO PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319919March 15, 2010
POWER TRAIN
UPON SLOWING FROM 40MPH TO A STOP OR ALMOST A STOP, TO MAKE A TURN, THE CAR HESITATES BEFORE ACCELERATING. THIS HESITATION HAS CAUSED BOTH ME AND MY WIFE TO ABRUPTLY ABORT LEFT TURNS. THIS BEHAVIOR IS PARTICULARLY DANGEROUS FOR DRIVERS IN THE CONGESTED NY METROPOLITAN AREA. WE HAVE EXPERIENCED SOME FRIGHTENING CLOSE CALLS WHEN THE VEHICLE FAILED TO ACCELERATE, CAUSING AN EMERGENCY ABORT OF A TURN. THIS HESITATION ALSO MANIFESTS ITSELF WHEN YOU LIFT FROM THE ACCELERATOR TO SLOW DOWN AND THEN GET BACK ON THE GAS. I HAVE COMPLAINED TO THE DEALER NUMEROUS TIMES SINCE THE CAR WAS NEW. THE DEALER HAD A FIELD SERVICE ENGINEER CHECK THE CAR: HE SAID ITHE CAR PERFORMED AS DESIGNED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319339March 12, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2007 LEXUS 400H. PERIODICALLY, IN THE LAST FEW YEARS, I HAVE EXPERIENCED MY CAR SURGING FORWARD WHILE I HAVE BEEN STOPPED AT A TRAFFIC SIGNAL WITH MY BRAKE ON OR AFTER I HAVE PLACED THE CAR IN PARK, IT SURGES FORWARD A FEW FEET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318796March 11, 2010
SERVICE BRAKES, ELECTRIC
BRAKE FADE DURING SLOW AND STEADY APPLICATION ON LEXUS 400H 2007 DEALER HAS NOT RESPONDED WELL TO THIS COMPLAINT THIS IS AN ONGOING PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318531March 10, 2010
VEHICLE SPEED CONTROL
THIS RELATES TO POSSIBLE PROBLEMS WITH LEXUS CARS. I DON'T KNOW IF THIS INFORMATION IS USEFUL OR NOT. I TOOK POSSESSION SEPTEMBER 2008 OF A BRAND NEW 2007 LEXUS 400H. I DROVE THE SUV APPROXIMATELY 5 MILES WHEN ALL OF THE DASHBOARD WARNING LIGHTS CAME ON AND THE ENGINE STOPPED. I COASTED TO THE BERN. I WAS ABLE TO RESTART THE ENGINE BUT THE HYBRID SYSTEM FAILURE ALERT WAS ON. THE DEALER HAD THE CAR TESTED BY THEIR HYBRID SPECIALIST. THE DIAGNOSTIC COMPUTER APPARENTLY REGISTERED NOTHING WRONG. THE HYBRID TECHNICIAN TOOK THE CAR FOR A TEST DRIVE WITH THE DIAGNOSTIC COMPUTER ON BOARD. THE SAME PROBLEM OCCURRED. THE DIAGNOSTIC COMPUTER DID NOT REGISTER ANY MALFUNCTION. THE GENERAL MANAGER OF METRO LEXUS IN CLEVELAND SPOKE WITH LEXUS USA. THE TOOK THE SUV BACK AND EXCHANGED IT FOR A NEW 2008 RX 400H. THERE WERE NO PROBLEMS WITH THAT CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318249March 9, 2010
VEHICLE SPEED CONTROL
LEXUS RX 400H ACCELERATED SUDDENLY AS I WAS PULLING INTO A PARKING SPACE, AND CRASHED INTO A BRICK BUILDING. INCURRED $10,000 DAMAGE TO VEHICLE AS A RESULT OF UNEXPLAINED ACCELERATION. NEVER HAS HAPPENED AGAIN-TOOK TO LEXUS DEALER TO HAVE IT CHECKED AFTER DAMAGES REPAIRED AT BODY SHOP. THE CONSUMER AND HER DAUGHTER SUFFERED MINOR INJURIES. UPDATED 05/04/10
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10316795March 4, 2010
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2006 LEXUS RX400H. WHILE DRIVING 70 MILES PER HOUR THE WARNING LIGHTS ON THE DASHBOARD BEGAN TO FLASH. THE CONTACT STATED THAT THE VEHICLE ALSO LOST POWER WHILE DRIVING. THE CONTACT WAS ADVISED THAT THE INVERTER WAS DEFECTIVE AND THAT SHE WOULD HAVE TO PAY $700 TO HAVE THE PART INSTALLED. THE FAILURE AND CURRENT MILES WERE 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316806March 4, 2010
SERVICE BRAKES, ELECTRIC
WE OWN A 2006 LEXUS RX 400H AND OCCASIONALLY WHEN THE BRAKES ARE PRESSED THE CAR 'JUMPS' FORWARD. WE HAVE TAKEN OUR VEHICLE TO THE LEXUS DEALERSHIP SEVERAL TIMES TO REPORT THE ISSUE BUT THEY ALWAYS RETURN AND TELL US NOTHING IT WRONG WITH THE VEHICLES BRAKING SYSTEM. THIS EVENT DOES NOT OCCUR ALL THE TIME, WE ARE CONCERNED THAT IF WE ARE REQUIRED TO STOP SUDDENLY TO AVOID AN ACCIDENT, ETC. THAT OUR VEHICLE WILL JUMP AND WE WILL CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316247March 3, 2010
SERVICE BRAKES, ELECTRIC
2008 LEXUS 400H. WHEN APPROACHING A STOP, AT AN APPROXIMATE 25-35 MPH, ON TYPICALLY CITY STREETS WITH SOMEWHAT UNEVEN SURFACE, WHILE APPLYING THE BRAKES, THE CAR WILL LURCH FORWARD MOMENTARILY SHORTLY INTO THE STOP. IT PRODUCES THE SUDDEN ANXIETY FEELING THAT THE CAR WILL NOT STOP AND CAN BE FELT BY DRIVER AND PASSENGERS. IT DOES NOT HAPPEN AT EVERY STOP, JUST NOW AND THEN. THIS HAS OCCURRED SINCE THE CAR WAS PURCHASED. WE HAD THE CAR SERVICED SOME TIME BACK TO ADDRESS THE "B" GEAR NOT SLOWING THE CAR ON HILLS. THE "B" GEAR ISSUE WAS RESOLVED DURING THIS SERVICE. INADVERTENTLY THE BREAKING ISSUE SEEMED TO OCCUR LESS FREQUENTLY. SINCE IT HAS BEEN SOME TIME SINCE THE SERVICE, THE BREAKING ISSUES HAS SLOWLY RESURFACED AND WITH A GREATER FREQUENCY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316329March 3, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 LEXUS RX400H. WHENEVER THE CONTACT PRESSED THE BRAKE PEDAL SHE NOTICED THAT THE VEHICLE WOULD SLIGHTLY SURGE FORWARD FOR A SHORT PERIOD. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO STATED THAT THE VEHICLE WAS PERFORMING NORMALLY. THERE WERE NO PRIOR WARNINGS AND THE CURRENT AND FAILURE MILEAGES WERE 17000. UPDATED 4/13/10 *CN UPDATED 05/10/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316158March 3, 2010
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
LEXUS RX400H, ACCELERATED WHILE BRAKES WERE APPLIED CAUSING AN ACCIDENT. ALSO THE VEHICLE'S BRAKES WERE SUCH THAT THE THERE WAS A SLIGHT DELAY THAT HAD TO COMPENSATED FOR OR YOU WOULD PASS INTERSECTIONS OR TURNS. THE VEHICLE STILL ACCELERATES AT TIMES WHEN BRAKES ARE APPLIED. *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10315670March 2, 2010
STEERING
TL*THE CONTACT OWNS A 2007 LEXUS RX400H. WHILE DRIVING 10 MPH ON A SNOW COVERED ROAD HE LOST CONTROL OF THE VEHICLE AND HIT A GUARD RAIL. HE ATTEMPTED TO DRIVE THE VEHICLE AND NOTICED THAT THE POWER STEERING MALFUNCTIONED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP AND THE DAMAGE TO THE BUMPER WAS REPAIRED. THE POWER STEERING WAS NOT REPAIRED. LEXUS WAS CONTACTED AND ADVISED THE CONTACT TO FILE A REPORT SO THAT THEY COULD DIAGNOSE THE FAILURE WHICH WOULD TAKE 4 TO 6 WEEKS. THE FAILURE AND CURRENT MILEAGES WERE 50,000. UPDATED 04/01/10 *BF THE CONSUMER WAS TOLD A POWER CONVERTER FAILED IN THE POWER STEERING. UPDATED 05/05/10.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10315189March 1, 2010
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2008 LEXUS RX400. WHILE THE CONTACT WAS DRIVING INTO A PARKING SPACE THE VEHICLE SUDDENLY SURGED FORWARD WITHOUT WARNING CAUSING THE VEHICLE TO CRASH INTO A WALL. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE FAILURE COULD NOT BE REPRODUCED. THERE WERE NO PRIOR WARNINGS. THE CONSUMER STATED WHEN SHE EXITED THE VEHICLE AND WALKED AROUND IT, SUDDENLY THE WINDOWS AND MOONROOF OPENED. UPDATED 04/05/10.*JB UPDATED 4/30/10 *CN UPDATED 07/09/10.*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10314316February 25, 2010
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
S10 APPROPRIATE HANDLING RE TOYOTA RECALL FOR PRIUS BRAKE ISSUE, OWNER OF A 2006 LEXUS 400H CONCERNED WITH BRAKING PROBLEM EXPERIENCE W/VEHICLE. *TGW THE CONSUMER STATED THE VEHICLE WOULD CONTINUE TO ACCELERATE WHEN THE BRAKES WERE APPLIED. THE INCIDENT WOULD OCCUR WHEN DRIVING AT HIGHER SPEEDS AND THEN SLOWING DOWN TO STOP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314181February 25, 2010
VEHICLE SPEED CONTROL
I WAS DRIVING A 2010 LEXUS RX450H ON A HIGHWAY AT @60 MPH WHEN IT ACCELERATED ON ITS OWN TO @80 MPH WITHIN A FEW SECONDS. IT RESPONDED TO THE BRAKE AND I EXITED THE HIGHWAY. I HAD THE VEHICLE PREVIOUSLY CHECKED BY THE DEALER, RALLYE LEXUS IN GLEN COVE NY, AND THEY SAID THEY WERE NO PROBLEMS. THE DEALER AND FACTORY REP. CHECKED THE VEHICLE AFTER THE INCIDENT AND THEY AGAIN SAID THERE WERE NO PROBLEMS WITH THE CAR. HOWEVER, THE EVENT DID OCCUR AND NOW I WILL NOT DRIVE THE VEHICLE. FORTUNATELY THERE WAS NO ACCIDENT AS A RESULT OF THE MALFUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313659February 24, 2010
SERVICE BRAKES, HYDRAULIC
I WAS APPROACHING A LIGHT INTERSECTION AT 50MPH. WHEN LIGHT CHANGED TO RED I TRIED TO APPLY BRAKES ABOUT 1,000FT FROM INTERSECTION. CAR DID NOT SLOW DOWN AND BRAKES APPEARED NOT TO BE WORKING. I VEERED INTO MEDIAN TO AVOID STOPPED TRAFFIC IN FRONT OF ME AND THEN ENTERED INTERSECTION CLIPPING THE BACK OF ANOTHER VEHICLE. LEXUS DEALER REPORTED NO DEFECT WITH BRAKES. THIS VEHICLE HAD BEEN STORED IN A FLORIDA GARAGE AND IT WAS THE 1ST TIME IT HAD BEEN DRIVEN IN SEVERAL MONTHS. THIS HAS NOT HAPPENED AGAIN TO THIS VEHICLE TO MY KNOWLEDGE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10313118February 23, 2010
ELECTRICAL SYSTEM
PURCHASED A 2010 LEXUS 450H IN AUGUST OF 2009 AND LESS THAN ONE WEEK AFTER PURCHASED MY WIFE PARKED THE CAR FOR TWO HOURS AND RETURNED AND THE BATTERY WAS DEAD. LEXUS SENT SOMEONE TO JUMP START IT AND WE BROUGHT TO SERVICE AT THE DEALER IN CARLSBAD, CA. THE NEXT DAY. THEY CHECKED IT OVER AND SAID THAT THE ONBOARD COMPUTER NEVER FOUND A PROBLEM AND THAT ALL APPEARED TO BE PERFECT. THEY DOUBTED THAT THE CAR WAS EVER JUMP STARTED BUT THEN CALLED THE TOWING PEOPLE AND FOUND THAT TO BE TRUE. THEY GAVE ME A READOUT SHOWING THE CAR WAS FINE AND THAT THE ONBOARD COMPUTER SHOWED NO ERROR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312566February 21, 2010
SERVICE BRAKES, ELECTRIC
MY LEXUS R400H BRAKES ARE NOT BRAKING AS OTHER CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312190February 19, 2010
STEERING, VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2010 LEXUS RX450H. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH OVER A BUMPY ROAD SURFACE. THERE WAS PRESSURE APPLIED TO THE BRAKE PEDAL IN WHICH THERE WAS A DELAY POWER RESPONSE. THE DRIVER WAS ABLE TO CONTINUE IN OPERATION. THE FAILURE OCCURRED WHENEVER ENCOUNTERING A BUMPY ROAD SURFACE. IN ADDITION, DURING ACCELERATION THE VEHICLE BECAME UNCONTROLLABLE WHICH OCCURRED INTERMITTENT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN WAS UNABLE TO DETECT A PROBLEM. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTION. THE FAILURE MILEAGE WAS 900. UPDATED 03/15/10 *BF UPDATED 10/05/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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