Lexus GS Complaints

337 consumer complaints on file.

#10565554February 24, 2014
VEHICLE SPEED CONTROL
WHEN BACKING INTO A PARKING SPACE WITH MY FOOT ON THE BRAKE, THE RPMS SURGED CAUSING SPEED TO INCREASE SUDDENLY. I PLACE THE CAR IN NEUTRAL AND THE RPMS CONTINUED TO SURGE FOR ABOUT THREE SECONDS AND THEN RETURNED TO NORMAL. WHILE WAITING AT A TRAFFIC SIGNAL, WITH MY FOOT ON THE BRAKE, THE RPMS SUDDENLY SURGED AND I AGAIN PLACED THE CAR IN NEUTRAL. THE SURGE CONTINUED FOR ABOUT THREE SECONDS AGAIN. ON ONE OTHER OCCASION, WHEN SHIFTING FROM REVERSE TO DRIVE WHILE EXITING A PARKING SPACE, THE RPMS SURGED FOR ABOUT TWO SECONDS AND THEN RETURNED TO NORMAL. THE VEHICLE SEEMS TO ACCELERATE SUDDENLY ON ITS OWN WITHOUT DEPRESSING THE GAS PEDAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563539February 8, 2014
SERVICE BRAKES, ENGINE, POWER TRAIN
2009 LEXUS GS 350. CONSUMER STATED THE FIRST TIME HE EXPERIENCED SUDDEN ACCELERATION, HE WAS PULLING OUT OF HIS DRIVEWAY, WHEN THE VEHICLE SURGED FORWARD UNCONTROLLABLY. HE APPLIED THE BRAKE, BUT COULD ONLY STOP THE VEHICLE BY PUTTING THE TRANSMISSION GEAR INTO NEUTRAL. FORTUNATELY, THERE WAS ADEQUATE SPACE AND TIME TO TAKE ACTION AND AVOID AN ACCIDENT. THE CONSUMER TOOK THE VEHICLE TO THE DEALER, BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE SECOND EVENT TOOK PLACE NEARLY A YEAR LATER, AS THE CONSUMER WAS PULLING INTO A PARKING SPACE, WHEN THE VEHICLE SUDDENLY SURGED FORWARD UNCONTROLLABLY. I'M QUOTING AN EXCERPT FROM ANOTHER REPORT THAT I FOUND DOCUMENTED ON YOUR WEBSITE WHICH IS ALMOST THE EXACT SAME HISTORY AS MINE. THE ONLY DIFFERENCE IS THE LAST AND MOST RECENT EPISODE RESULTED IN A MINOR CRASH. I WAS GOING TO WORK IN PHILA ON A TUES MORNING AT ABOUT 6:45 WHEN I SAW THE CAR IN FRONT OF ME STOPPING FOR A RED LIGHT AND PROCEEDED TO BRAKE, ONLY TO HAVE THE CAR LURCH FORWARD WHEN I HAD MY FOOT FULLY DEPRESSING THE BRAKE AND THE SPEED HAD ALREADY DECLINED TO ABOUT 5 MILES PER HOUR. MY FRONT BUMPER MADE CONTACT WITH THE REAR OF THE CAR IN FRONT AND AFTER COMING TO A COMPLETE STOP, AGAIN SURGED FORWARD TO HIT THE CAR A SECOND TIME. BOTH DRIVERS GOT OUT TO EXAMINE IF THERE WAS ANY DAMAGE AND FINDING NONE EXCEPT FOR A POSSIBLE MINOR SCRATCH TO THE REAR BUMPER OF THE CAR I HIT, WE DECIDED NOT TO FILE A POLICE REPORT. THE WEATHER THAT MORNING WAS BITTERLY COLD BUT THE RECENT SNOW FALL IN PHILA HAD BEEN CLEARED AND THE ROAD WAS DRY. I REPORTED THE INCIDENT TO LEXUS AND AN INCIDENT REPORT WAS FILED WITH TOYOTA WHO SENT AN INVESTIGATOR TO RECOVER THE EDR WHICH I HAVE ON A THUMB DRIVE AND IS BEING ANALYZED BY TOYOTA. DEALERSHIP SERVICE DEPT COULD NOT REPLICATE THE PROBLEM BUT ASSURED ME THE CAR WAS SAFE TO DRIVE. I'M REQUESTING AN INDEPENDENT REVIEW OF THE DATA. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10560965January 27, 2014
EQUIPMENT:APPLIANCE:AIR CONDITIONER
2007 LEXUS GS 350. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE FLOOR GETS WET WHEN A/C IS ON. *SMD THE DEALER UN-CLOGGED A DRAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561010January 22, 2014
FUEL SYSTEM, GASOLINE
PLEASE BE ADVISED I SMELL A STRONG FUEL ODOR COMING IN THE CAR COMPARTMENT AND OUTSIDE THE VEHICLE WENT TO LEXUS DEALERSHIP THEY STATEMENT WAS IT IS A CRACK IN THE FUEL GASKET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557666December 30, 2013
SEAT BELTS
I FOUND OUT THAT I COULDN'T EXTEND THE BACK SEAT BELTS (PASSENGER). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556404December 17, 2013
SERVICE BRAKES
WHILE UNDERGOING NORMAL PREVENTIVE MAINTENANCE BY THE SELLING AUTHORIZED LEXUS DEALER, THE CAR WAS NOTED TO HAVE "... BOTH REAR CALIPER SLIDES ... SEIZED" RESULTING IN THE NEED TO "... REPLACE(D) REAR PADS AND ROTORS DUE TO CALIPERS BEING SEIZED." THE SERVICING DEALER INFORMED ME THAT THIS IS A COMMON PROBLEM IN ALL LEXUS MODELS THAT THEY SERVICE AND, IN THEIR OPINION DUE TO INADEQUATE LUBRICATION OF THE REAR CALIPER SLIDES, WHICH THEY ARE GENERALLY ABLE TO CORRECT BY REMOVING AND RELUBRICATING THE SLIDES OR, IF NECESSARY, BY REPLACING THE CALIPERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553208November 21, 2013
ENGINE
HEARD POP FROM ENGINE LOST POWER. WAS ABLE TO DRIVE OFF HIGHWAY AT 10 MILES PER HOUR OR LESS WITH ENGINE BANGING. MADE IT TO MY MECHANIC WHO SAID THAT THE ENGINE ROCKER ARM IN CYLINDER 3 BROKE.LEXUS WAS NO HELP, AS MY 5 YEAR ENGINE WARRANT EXPIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552886November 19, 2013
ENGINE
TL* THE CONTACT OWNS A 2007 LEXUS GS350. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 13V395000 (ENGINE) HOWEVER, THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED BUT COULD NOT PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550963November 5, 2013
ENGINE
I RECEIVED AN URGENT SAFETY RECALL FROM LEXUS/ TOYOTA MOTORS REGARDING A NO-CHARGE REPLACEMENT FOR A 2GR-FSE INTAKE VVT ACTUATOR GEAR. WHEN I CONTACTED LEXUS, THEY INDICATED THAT PARTS WILL NOT BE AVAILABLE UNTIL MARCH OF 2014, (WITH NO GUARANTEE THAT THEY WILL HAVE THEM AT THAT POINT,) AND THAT THEY WOULD PLACE MY NAME ON A WAITING LIST. I FIND IT UNACCEPTABLE THAT I'M INFORMED OF A DANGEROUS SAFETY ISSUE, THEN TOLD I HAVE TO WAIT 4+ MONTHS FOR RESOLUTION. WHAT IS AN ACCEPTABLE AMOUNT OF TIME THAT A MANUFACTURER HAS TO PROVIDE PARTS/ MATERIALS AND PERFORM REPAIRS? PLEASE ADVISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550502November 1, 2013
VEHICLE SPEED CONTROL, SERVICE BRAKES
ON 8/22/13 , I WAS DRIVING ON THE STREET ABOUT 30 MILES PER HOUR . THE CAR WAS BRAKED AND LOCKED UP ALL BY IT SELF . MY FOOT WAS ON THE ACCELERATOR AT THE TIME AND NOT ON THE BRAKE . THE BRAKE LIGHT LITE UP ON THE DASH BOARD AND THE I PRESS THE ACCELERATOR BUT THE CAR WOULD NOT MOVE . WHEN I PUT MY FOOT ON THE BRAKE PADDLE , THE CAR WOULD GO UNTIL IT HIT ABOUT 10 MILES PER HOUR THEN LOCKED UP AGAIN . I HAD IT TOWED TO THE LEXUS SERVICE CENTER AROUND 10 PM . THE SERVICE CENTER WAS CLOSED BUT THE BRAKE UNLOCKED BY ITSELF . I DROVE HOME AND DRIVE TO THE LEXUS DEALER NEXT DAY . LEXUS SERVICE DROVE THE CAR OVER 100 MILES AND CAN NOT FIND THE PROBLEM . ON 9/5/2913 AROUND 8:30 PM , THE CAR LOCKED UP AGAIN . NEXT DAY , THE CAR WAS WORKING OK . 9/7/13 AROUND 11:30 AM , I WAS DRIVING 65 MPH ON THE 605 FREEWAY . THE BRAKE LOCKED UP AGAIN . I WAS ALMOST REAR ENDED . TOW TO CERRITOS LEXUS DEALER , THEY CALL ME AND COULD NO FIND ANY PROBLEM . THEY INSISTED THE CAR IS SAFE . 9/12/13 , THE CAR LOCKED UP AGAIN ON THE WAY HOME . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549537October 25, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 LEXUS GS350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE LOW BEAM HEADLIGHTS FAILED TO PROJECT ADEQUATE ILLUMINATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY INFORMED THE CONTACT THAT THE HEADLIGHTS COULD NOT BE READJUSTED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 200. UPDATED 12/4/13*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548217October 17, 2013
ELECTRICAL SYSTEM, ENGINE
I PURCHASED A NEW LEXUS GS 350 2013 AND IT JUST MADE IT OVER 10K MILES AND I HAVE ALREADY BEEN STRANDED IN MY HOUSE WITH NO CAR 2XS. THE BATTERY HAS DIED AND THE CAR WOULD NOT MOVE. NO LIGHTS WERE LEFT ON AND ON BOTH OCCASIONS LEXUS SAID THE SAME. HERE I STAND INSIDE MY HOUSE WITH NO VEHICLE. FROM ONE DAY TO ANOTHER - I HAD NO CAR. ITS NEEDLESS TO SAY THAT I PAY A "GENEROUS" AMOUNT OF $$$$$ A MONTH; THEREFORE, I WOULD HAVE NOT EXPECT THIS FROM LEXUS. MAYBE KIA. WHO KNOWS ANYMORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520301June 12, 2013
TIRES
I WAS DRIVING ON US 93S ON GOLDEN VALLEY, ARIZONA IN MY LEXUS 350 WHEN I NOTICED THE TIRE PRESSURE WARNING LIGHT CAME ON. SOON AFTER THE VEHICLE STARTED GETTING WOBBLY SO I SLOWED DOWN AND PUT MY BLINKING LIGHT. A MINUTE LATER, THE CAR SHOOK AS IF WE WERE RIDING A RECTANGULAR TIRE AND HEARD A LOUD BANG WHEN THE LEFT DRIVER SIDE REAR TIRE BLEW OUT. WE WERE AT A HIGH SPEED WITH CARS AND TRUCKS WHEEZING BY AT 75-80 MPH, NO APPRECIABLE SHOULDER, SO I DROVE THE CAR ABOUT HALF A MILE TO A ROADSIDE DELI. THE TIRE WAS A DUNLOP SP SPORT 5000, RUN FLAT, WITH 16,9000 MILES ON IT. ORIGINAL TIRE BY LEXUS. CALLED THE DUNLOP, GOODYEAR TIRE COMPANY AND REPORTED THE BLOW OUT INCIDENT BUT THEY REFUSE TO HONOR THE GUARANTEE BLAMING ME FOR THE BLOW OUT. THE BLOW OUT CAUSED DAMAGE TO THE CAR TOO PUTTING A HOLE THROUGH THE WHEEL WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512438May 16, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 LEXUS GS350. THE CONTACT STATED THAT AFTER SHIFTING INTO REVERSE AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE ACCELERATED INDEPENDENTLY IN REVERSE. THE CONTACT WENT DOWNHILL AND CRASHED INTO A TREE. THE CONTACT AND A PASSENGER SUSTAINED CONCUSSIONS AND SOFT TISSUE INJURIES ALTHOUGH THE AIR BAGS DID DEPLOY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OF THE FAILURE. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE FAILURE AND CURRENT MILEAGE WAS 43,000. THE VEHICLE WAS TAKEN TO DEALER FOR DIAGNOSTIC TESTING OF FAILURE.TOYOTA DENIES DEFECT. UPDATED 08/22/13*LJ
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10508044April 12, 2013
STEERING
AS I WAS DRIVING, ALL THE SUDDEN I HAD A DIFFICULT TIME TO MAKE TURNS. I NOTICED THAT THE P/S LIGHT IS ON. I HAVE DONE SOME RESEARCHES ON THE INTERNET AND I FOUND OUT THAT SEVERAL TOYOTA & LEXUS VEHICLES HAVE BEEN RECALLED FOR POWER STEERING AND EMC FAILURE PROBLEM. SO WHEN I CONTACTED THE DEALER, THEY TOLD ME ALL THE RECALL ON MY VEHICLE HAS BEEN DONE AND THERE IS NO EMC FAILURE RECALL AT THIS MOMENT. BUT THERE WAS A EMC RECALL ON THE PREVIOUS YEAR MODEL. I ASSUME THAT THEY MIGHT BE USING THE SAME PARTS ON MY CAR AND THAT SHOULD BE RECALLED AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494686January 25, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THIS IS EXTREMELY DANGEROUS. MY HEADLIGHTS KEEP GOING OUT. I'VE REPLACED THE LAMPS AND THIS WONT FIX THE PROBLEM. I CANT BELIEVE LEXUS IS LETTING THIS CONTINUE WITH SUCH A MAJOR SAFETY ISSUE OF HAVING NON WORKING HEADLIGHTS. THEY GO ON AND OFF AT ALL TIMES. I'VE GOT KIDS AND IM TERRIFIED TO DRIVE ANY TIME CLOSE TO NIGHT FALL WITH THEM IN THE CAR. I NOTICE THEY ARE ON THEN 5 MINUTES LATER THEY FLICKER OFF. I TURN THE SWITCH ON AND OFF AND THEY STAY ON FOR A BIT THEN TURN OFF AGAIN. THIS IS A MAJOR SAFETY ISSUE AND IT LOOKS LIKE ITS AFFECTING MANY OF US. ITS SO FRUSTRATING THAT I CANT GET A REASON FOR IT AND I'VE GOTTEN 3 DIFFERENT ESTIMATES ON THE REPAIR FOR 5 DIFFERENT THINGS. NO ON CAN TELL ME WHAT THE PROBLEM IS THEY JUST WANT ME TO START REPLACING THINGS FOR 1,000'S OF DOLLARS AND NO GUARANTEE THAT IT WILL SOLVE THE PROBLEM. THIS IS JUST RIDICULOUS. SOMEONE PLEASE HELP US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490245December 27, 2012
ELECTRICAL SYSTEM
I PURCHASED MY BRAND NEW LEXUS ES 350 LESS THAN THREE WEEKS AGO. THE CAR HAS LESS THAN 500 MILES. THE CAR WAS SITTING IN MY GARAGE FOR THREE DAYS AND NOW IS COMPLETELY DEAD. HAD TO CALL ROAD SIDE ASSISTANCE. THE BATTERY WAS COMPLETELY DEAD AND THE CAR COULD NOT START. THE ISSUE WITH THE BATTERY IS NOT DUE TO ANY LIGHTS BEING ON. THE CAR LIGHTS WERE COMPLETELY OFF BUT BATTERY DRAINED ANYWAY. I JUST FOUND OUT FROM OTHER LEXUS OWNERS THAT THIS IS A FLAW WITH LEXUS CARS. THE BATTERY RUNS OUT DUE TO SOME MALFUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488660December 13, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 LEXUS ES350 (N/A). THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH WHEN HE FELT AN UNEXPECTED INCREASE IN ACCELERATION. THE VEHICLE WOULD SLOW DOWN AFTER THE BRAKE PEDAL WAS ENGAGED. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED OF THE MALFUNCTION. THE APPROXIMATE FAILURE MILEAGE WAS 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488640December 12, 2012
SERVICE BRAKES, SUSPENSION, EXTERIOR LIGHTING
HEADLAMP (AFS) DOES NOT WORK PROPERLY. RIGHT HEADLAMP SUPPOSED TO BE AUTO LEVELING DOES NOT WORK PROPERLY AND FACES TO THE GROUND. ASKED THE DEALERSHIP TO FIX IT WHILE IT WAS UNDER WARRANTY AND WAS TOLD THEY DID. (AFS) HAS NEVER WORKED AND RIGHT HEADLAMP FALLS AND FACES TO THE GROUND AND WAS TOLD BY ANOTHER DEALERSHIP HOW TO FIX IT MY SELF. HEADLAMPS ALSO WOULD TURN OFF AT NIGHT AND NOT WORK AND WAS ON A TRIP AND HAD TO WAIT UNTIL THEY WANTED TO TURN BACK ON AGAIN. THE HEADLAMP STILL TODAY DOES NOT FACE AT NORMAL DEGREE AND CANNOT SEE ON THE RIGHT SIDE VERY WELL. TOTAL COST TO REPLACE THE ENTIRE HEAD LAMP IS OVER $1,200 AND WAS TOLD THAT WARRANTY DO NOT COVER THIS EVER SINCE I HAVE COMPLAINED. THERE IS ALSO "SUPPOSED" TO BE A SAFE GUARD WARNING THE DRIVER THAT THE HEADLAMPS ARE NOT FUNCTIONING CORRECTLY AND IT DOES NOT WORK EITHER. NO ALARMS GO OFF, NO LIGHTS EITHER. SEARCHED THE INTERNET AND HAVE FOUND THE SAME THING AS WELL. HEAD LAMP FLICKERS AND HEADLAMP FACING THE GROUND. STEERING WHEEL ALSO IS NEVER LEVEL AND I HAVE HAD IT "CORRECTED" BUT IM TOLD THAT IT IS "JUST THE ROAD" IT IS NEVER STRAIGHT. BRAKES HAVE TO BE PUSHED TO THE FLOOR THE PUMP IS VERY LOUD AND ALSO AM TOLD ITS NORMAL. SUSPENSION HAS A BANGING SOUND AS WELL SINCE I HAVE HAD THE VEHICLE TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480800October 17, 2012
SERVICE BRAKES
THE BRAKES ALWAYS MAKE ALOT OF NOISE AND JUST HATE THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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