Kia Sorento Complaints

10,397 consumer complaints on file.

#11693681October 15, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, UNKNOWN OR OTHER
While operating the vehicle and utilizing the cruise control, the Electronic Stability Control (ESC) and the Antilock Braking System (ABS) warning lights turn on. These lights will remain on until the vehicle is turned off and a new drive begins. They only activate during the use of cruise control and at times it has caused the brake pedal to become extremely tough to press. This is a concern if maintaining cruise control and an emergency braking situation arises, the brake may not engage it is designed to do and cause a vehicle accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693495October 14, 2025
UNKNOWN OR OTHER
We have a brand new 2025 Kia Sorento and suddenly the AC stopped working. Took it into the service center who could not identify the problem but didn't see any damage. They got it working again and we drove it for a couple of days and it stopped working again as anticipated. We brought it back in and they now report debri damage, now not covered by kia warranty. I searched online and this seems to be a common issue with the unit and that the grill design does not protect the engine and is prone to significant damage to the vehicles engine components that Kia will not cover under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693207October 13, 2025
ENGINE
Burning oil at dangerous rates. No leak yet having to refill oil weekly. Burning at a rate of 2q per 1k miles. Car currently has 95k miles and has had regular oil maintenance until this issue began a few months ago. This is a frequent issue with the 2020 Sorrento.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693009October 13, 2025
ENGINE
The engine failed. Had a new engine put in the car. Driving the car home the car lost power on the interstate causing me to almost get hit by a semi trailer. Called Kia Dealership and was told to bring car back. They said it had a bad high pressure fuel pump. I had it replaced, same issue. They said they would not fix the engine to take it somewhere else. Called Kia of north America to report the safety issue and I didn't feel safe driving the car. I wanted the car to be bought back. They denied it and would not honor the warranty. They said i could not file a lawsuit against them? Engine is bad. I sent a written statement to Kia of American with all paperwork notarized.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693143October 13, 2025
ENGINE
Loss oil in big quantities headed to engine damage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693185October 13, 2025
AIR BAGS
My airbag sensor light is on; Kia dealer says it is an OCS sensor has an internal fault for the passenger side, but the sensor comes on when only the driver seat is occupied. I am told NOT to drive the car until it is fixed because the airbag will not deploy. Dealer has confirmed the issue and is quoting $1100 to fix if there is no recall posted on the vehicle. The system first appeared about 3 days prior to taking it into the dealer for inspection. Car is still at the dealer while review of recalls are undeway. We've found recalls for Kias for 2018 but not 2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692891October 12, 2025
ENGINE
Faulty motor I have changed oil early every time and every mechanic I’ve been to said the Kia motor is always doing this ! I still owe 9k on this car! It’s burning oil so fast and not going into the engine this is a on going issue with these motors ! I just now hit 100 k miles no reason for my motor to be blowing please put the recall back on for the 2015 Kia’s!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692691October 11, 2025
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
My check engine light came on and my SUV started sputtering so I pulled over called my Husband who came and had it towed to Langdale Kia of Valdosta, Ga.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692540October 10, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2013 Kia Sorento. The contact stated that while stopped at a stop light, while depressing the accelerator pedal, the vehicle lost motive power in the intersection. No warning light was illuminated. An independent mechanic was contacted. The vehicle was towed by the warranty company to AAMCO, where it was diagnosed, and determined that the engine needed to be replaced. The contact was informed of an engine recall, and the vehicle was then towed to a local Kia dealer. The vehicle was not repaired. The manufacturer was notified of the failure, and informed the contact that the original owner would have received the recall and that the repair would not be covered. The contact was informed that the former owner should have notified her of the recall. The approximate failure mileage was 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692328October 9, 2025
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
On 10/3 driving at roughly 60mph on the freeway, when going to accelerate, the vehicle would not accelerate with no power going to the engine. The gas motor was not engaging, and the car rapidly decelerated to around 20mph in an incredibly unsafe situation. Coasting it off the freeway, it was towed to the local Kia dealership. No warning lights or any indicators went off during that event. 10/9/2025, I picked up the vehicle after they replaced the high-pressure fuel pump and high-pressure fuel line, I noticed the battery was very low and thought it would charge while driving. As I left the dealership, the vehicle did not engage the gas engine and quickly avoided acceleration - no power was going to the engine. The battery reached a catastrophic low, and the engine failed in a busy intersection - creating another extremely unsafe situation - as I was turning around to return to the dealership. This time the hybrid system warning system went off and the battery and oil lights went on. While waiting for the tow truck, the vehicle would not turn off. It is currently with the dealership, 41k miles on vehicle, 1 year old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692242October 9, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While driving this warning alert will show up on the screen of my vehicle. It is important to note that this happens WHILE driving and when NO ONE is using their phone or using the touchscreen of the car. No one is ever searching something on their phone OR on the car’s touchscreen system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692241October 9, 2025
ELECTRICAL SYSTEM
The driver’s door windows/lock button cluster on my 2025 Kia Sorrento LX will randomly not work. None of the buttons will work so I am unable to roll any of the windows down or lock or unlock the doors. The only way to fix this is to turn off the car and restart it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692125October 8, 2025
ENGINE
Often, Service Managers like [XXX] from Kia University Dealerships will unlawfully charge you for diagnostic tests or other unrelated issues that should be free or try to persuade you to purchase repairs as a condition for completing the free recall work; however the repair is a standalone obligation, and the we should have the right to decline any additional, non-recall-related maintenance that the service department might recommend. Seven (7) months ago, I spoke with a Kia customer service agent that informed me that there may be another recall or another Product Improvement Campaign coming regarding my 2017 Kia Sorrento; therefore, please be on the lookout for issues with your vehicle and the engine. Therefore, when I took my vehicle to the Kia Dealership on University Drive “Which I had been going to since I purchased my vehicle” and informed them my engine light was just on, the gentlemen informed me that they needed to see the engine light on before they could input the Product Improvement Campaign/Recall. I ask the gentlemen why is this situation different, usually they just install the part and I just move out. Once again, I was informed they had to see the engine light on before they could install whatever they needed to install. Between the seven (7) months, I drove the vehicle to Kia and just before I got there, the engine light would go off, they still would not install whatever I was informed needed to be installed. I offered for them to take the vehicle and take it as long as you need to in order to get the engine light on, I was informed they did not have enough space in there shop. I started taken pictures that showed I was right around the corner from the shop; often three (3) minutes from the shop, they indicated they would have to emulate the engine light on before they could install whatever needed to be installed. Finally, after never pass seven (7) months, I was able to get the 2017 Kia Sorrento to the dealership and the first thing [XXX] info INFORMATION REDACTED PURSUANT TO THE FREEDOM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691809October 7, 2025
ENGINE
the car has been running fine with no problem. I noticed as I was driving the engine light came on. i made it to my destination and as I was processing to head some where else i heard an unusual sound and the smell of burning smoke. Then all of a sudden there's a lot of smoke coming from the car and the car was stalling as if it was cutting off. I manage to get the car to a staff place since it seems as though the car was running hot. the car had to get towed to a mechanic shop and he thought maybe it was the radiator but it was a blown head gasket in the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691901October 7, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Sorento. The contact stated that on several occasions while making left and right turns, the check engine and oil warning lights illuminated, and the vehicle stalled. The vehicle was restarted after each failure by wiggling the battery terminals and other engine components. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691612October 6, 2025
ENGINE
The engine is consuming oil at a rapid rate that could be potentially dangerous. This is happening to other people with the same make and model as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691653October 6, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2020 Kia Sorento. The contact stated that while driving on several occasions at various speeds, the vehicle consumed an excessive amount of engine oil. The contact stated that on several occasions, there was no oil or low oil in the oil pan. The contact stated that oil needed to be added to the vehicle daily. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691747October 6, 2025
ENGINE
Engine oil consumption test,did 3 at Kia dealership and was confirmed engine was bad,we don’t have all the maintenance records so we are denied.Kia should stand by their product and change this engine under warranty and recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691545October 6, 2025
POWER TRAIN
Vehicle is showing symptoms and issues related to a recall on 2021 Kia Sorento transmissions. The vehicle hesitates shifting gears and there is no manual shifting mode available. Vehicle also has issues when accelerating due to the hesitation in shifting the gears. This vehicle was not included in the recall for this issue however it is the same issue as the recall describes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691506October 5, 2025
UNKNOWN OR OTHER
Transmission concern. Randomly rolls forward (about 1-2 feet) when placed in reverse. It rolls forward before it finally catches to reverse. I have rolled into and tapped another vehicle when exiting a parking spot. I have taken it to two different Dealers and they said basically it does that and I need to account for it. This car is a liability.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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