Kia Sorento Complaints

10,397 consumer complaints on file.

#11496228December 6, 2022
ENGINE
Engine failed. Car received all maintenance and was burning oil and no leaks detected. It has the Theta II engine that is known to fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496238December 6, 2022
VISIBILITY/WIPER
2nd rear section (non-movable portion) of Panoramic glass shattered while driving. No road debris is possible due to roof rack being on car which would prevent road debris or falling material. It simply shattered like temperature differential shatter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496275December 6, 2022
UNKNOWN OR OTHER
White pearl paint chipping off a garage kept car that was purchased new in 2014
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496280December 6, 2022
ENGINE
My vehicle began blowing cold air instead of heated air. Then the engine began over-heating and it cracked the radiator. After radiator was replaced my 2016 Sorento continued to blow cold air and continued to overheat. KIA dealership says I don't qualify for recall repairs. My mechanic says I do. My mechanic says my vehicle is not safe to drive. I want KIA to FIX MY 2016 Engine problem. On December 2, 2022 my vehicle overheated and began spewing antifreeze. I am glad there wasn't a fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496175December 5, 2022
STEERING
Steering is sticky, it holds then releases.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495880December 3, 2022
UNKNOWN OR OTHER
Gear shift unable to put into drive, and unable to reset. I have to use a screwdriver to maneuver gear shift
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495746December 2, 2022
ENGINE
The contact owns a 2017 Kia Sorento. The contact stated while driving 40 MPH, the vehicle began to stall. The contact stated that the low oil warning light was illuminated. The contact was able to park on the side of the road. The vehicle was not drivable. The contact towed the vehicle to CarMax, where they completed an oil consumption test and associated the failure with an unknown engine recall. The contact was referred to a local dealer for the recall repair. The contact towed the vehicle to a local dealer but was informed that the VIN was not included with the unknown recall on the engine. The contact towed the vehicle back to CarMax and was informed that the engine needed to be replaced. The vehicle was not repaired. The contact towed the vehicle to a second local dealer: Greenway Kia East (8701 E Colonial Dr, Orlando, FL 32817: (407) 678-1717), and was informed that the vehicle needed to be diagnosed at their location; however, she declined due to the cost. The vehicle was not diagnosed or repaired. The contact towed the vehicle back to CarMax. The vehicle was not repaired due to a backorder on the engine. The manufacturer had not been informed of the failure. The failure mileage was 60,411.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495813December 2, 2022
UNKNOWN OR OTHER
The oil pressure switch is leaking and has leaked oil into the engine harness. The engine harness and PCM need to be replaced. I was told it’s not safe to drive. This issue has been flagged as a warranty issue 3.3L engine, but is yet to be approved for the 2.4L engine. My car only has 46,875 miles on it and this issue should be approved to be covered under new vehicle limited warranty coverage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495622December 1, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I was driving my 2016 Kia Sorento on the freeway when I heard a loud boom, like a gun shot and then the vehicle was showered with glass from the sunroof that exploded. It was NOT struck by any object or rock. Fortunately the sun shade prevented me from getting glass poured on my head. The dealership denied responsibility and I am in the process of getting it replaced though my insurance company. In doing research I found that while it not common place it has happened more than I thought.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495645December 1, 2022
POWER TRAIN
Car is jerking into 2nd gear while driving which causes tension on neck and back. Transmission also slips while accelerating. TCM needs to be updated but dealership can't do it without a notice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495646December 1, 2022
ENGINE
My 2016 Sorento started using oil in between oil changes beginning November 2022 after recall repairs and other repairs completed by the KIA dealership. We’re now adding oil every other day, checking the oil almost daily. There is no sign of oil leak where vehicle is parked, does not smoke and no warning lights of low oil pressure. Kia should be made to fix these cars! I took good care of my car with regular oil changes and overall maintenance. This is obviously a case of a bad product on Kia's part, and they should be made to stand by their work!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495678December 1, 2022
EXTERIOR LIGHTING
Headlights and dash lights will suddenly and randomly turn off while driving when using auto setting. Have experienced this multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495680December 1, 2022
FUEL/PROPULSION SYSTEM
Vehicle shuttered and died while driving 65mph down highway. Dealer service indicated cause was due to fuel pump failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495689December 1, 2022
ENGINE
while i was driving on the road, the car installed. i pulled over on the shoulder and i started the car and the engine started knocking. I change the oil on the car regularly and on time. I didnt see any engine warning lights or anything. I am going to tow the car to a kia dealership and see what they say
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495718December 1, 2022
EXTERIOR LIGHTING
When lights are turned to automatic setting they often turn on during daylight or off at night. They have now turned off while driving at night on unlit roads and highways and we are lucky we did not have an accident. Typically jiggling the knob on light lever will reset the lights to be correct, but this leads to distracted driving often while not being able to see the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495698December 1, 2022
ENGINE
Around 9:45 on December 29 my check engine light came on stating I had a powertrain issue for the engine control system. This car is only 5 1/2 months old since I bought it. I do all my maintenance get it checked. And they always tell me my SUV is in great condition. Well yesterday. December 30 at about 12:40 PM my car did not want to maintain engine power. What I mean by this is when I try to turn my car on it started shaking and you heard the engine dying out. My battery was perfect all the lights radio and Bluetooth connected just fine And at that point my car did not function. I am a very cautious driver. I believe that this is a malfunction. There are many people who have made the same complaint about the powertrain and their engine for a 2022 Kia Sorrento and have had this issue within the first year of purchasing the car . The whole purpose of purchasing a brand new car is not to have these issues within the first five years. This is ridiculous and I don't think he is taking it serious. They are having many of these issues regarding the engine and powertrain of the engine system control. I got my car towed by Kia to the local dealership in Naperville and they have not looked over my car nor have they offered me a loaner. I am a healthcare worker and do not have a time to takeoff of work and do not have an extra car, I want Kia to fix this issue or replace my car because there is no way that my car should be having this issue within the first six months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495568November 30, 2022
UNKNOWN OR OTHER
There is an URGENT FIRE RISK that they aren't fixing! How can there just NOT be a remedy? Please make Kia fix it?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495437November 30, 2022
ENGINE
While over taking a tractor the engine looses power with most dash lights going on, I pull over and turn the car off, and finally the car would not start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495534November 30, 2022
ENGINE
The contact owns a 2017 Kia Sorento. The contact stated while driving approximately 65 MPH, the vehicle lost motive power and stalled. The contact pulled over to the side of the road and restarted the vehicle. The contact stated that while driving back to the residence, the vehicle stalled several times and had to be restarted several times. The contact had rebuilt the engine himself. The failure recurred a second time and the vehicle had to be towed. The contact stated that the vehicle was sputtering and jerking while driving. The contact stated the engine failed and the vehicle was no longer drivable. The contact called the dealer and was informed that the vehicle was not included in a recall for the engine. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and filed a case. The approximate failure mileage was 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495427November 30, 2022
TRACTION CONTROL SYSTEM
was driving down road that was dry with sunshinning. Vehicle Traction control then came on breaks went to the floor and steering wheel started to jerk while the car was still going 55 MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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