Kia Sorento Complaints

10,397 consumer complaints on file.

#11497266December 13, 2022
UNKNOWN OR OTHER
The car is burning through a lot of oil and I see smoke from the engine bay (back of engine) though i don't see leaks under the car. It smells like burning oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497282December 13, 2022
TRAILER HITCHES
The contact owns a 2019 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497016December 12, 2022
STRUCTURE:BODY
With one simple google search you can find hundreds, if not thousands of results from people talking about their same experience with their pearl white Kia’s. The paint is cheap, and it’s starting to peel off on its own, which has lead to severe cases of rust. Either Kia was purposely being cheap, or it was a mistake. Either way it’s their responsibility to fix this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497080December 12, 2022
POWER TRAIN, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
We bought our vehicle in April of 2020. In July 2020 our car broke down and Kia replaced the engine due to a recall that caused the engine to fail. We continued to get our oil changed per the recommended miles. In August of 2022, our turbo failed. We brought it into the dealership and were advised that the engine was bone dry of oil. There has been no oil leaks, nor was our oil light on. After some research we discovered despite this being a common issue with this motor that there is not a recall. Our turbo was replaced and now our entire engine of only two years old needs to be replaced again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496920December 11, 2022
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
To whom it may concern: I am sending this email as an owner of a 2019 Kia Sorento for just 15 months, yet I am already experiencing significant mechanical issues. 3 weeks ago my car stopped accelerating while driving across a bridge, began shaking a making a weird noise once idle, and as expected my engine light came on. After calling endless Kia dealers I was able to get it towed 2 weeks later to my local Kia. To my surprise it was a high pressure fuel pump issue which seems to be a common issue amongst Kia Sorento’s. After only having this car for 15 months it should not be costing me $1,700 in repairs. I am requesting that this issue be looked into further and that Kia provides me with assistance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496980December 11, 2022
ENGINE, FUEL/PROPULSION SYSTEM, SERVICE BRAKES
I was taking my daughter to school and the car stalled and died I restarted it but it wouldn’t accelerate and I could hear rattling in my engine so it took me a minute but I got it back to my driveway. The Abs and traction control lights where on and low tire. No check engine lights or oil low. I called my friend Jeff who is a mechanic and he came and checked oil and it was a quart low and he said the motor was shot that the blow by when he took the oil cap off he stated it sounded like a wrisp pin loose in my motor I called Kia and they told me I had to have it towed they don’t provide that service. Doesn’t know if I am covered under warranty or not. Even though they’ve done several recalls on my car for things to do with my engine. And yesterday when I looked my car vin # up it said I had a recall. This morning I was gonna print it out and it was gone. Which I found weird. The only people I spoke to was the mechanic where I bought my car and my mechanic friend about there being a recall on my car. So I can’t put my vin # in on Kia’s website it say it doesn’t recognize it. But it recognizes it here on this site. And I’m concerned they are trying to get out of fixing it just by the way the mechanic was talking to me. I bought my car there and I’m still making payments. But their website doesn’t recognize my vin and it’s the Kia dealer I bought my vehicle from? Plus I paid 3200.00 For extended warranty that they state ran out 2 weeks ago. Even though I have two years of payments to go to pay my car off. Isn’t an extended warranty suppose to begin when the manufactures warranty runs out? Not run concurrently with the manufacturer’s?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496880December 10, 2022
FUEL/PROPULSION SYSTEM
The cabin of the vehicle filled with gas fumes whilst driving the vehicle on 12/7/2022 through 12/10/2022. The fumes got so bad that myself the driver and passengers all got light headed and had to lower all windows and pull over to the side of the road to exit the vehicle and get some fresh air. The vehicle has not been inspected by a mechanic or associated Kia service department. The dash board ABS light and several other lights came on in the vehicle just before the incidents with the gas fumes started.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496713December 9, 2022
SERVICE BRAKES
2007 KIA SORENTO. CONSUMER WRITES IN REGARD TO DEFECTIVE ABS SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496741December 9, 2022
STRUCTURE:BODY, STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR
the door Handel broke off and the backup camera, radio system stop working no viewing for rear camera
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496788December 9, 2022
TRAILER HITCHES
The contact owns a 2016 Kia Sorento. The contact stated that she heard an abnormal sound at the front of the vehicle. The contact then stated that while driving at an undisclosed speed, the vehicle hesitated. The contact was unsure of any warning lights being illuminated. The vehicle was towed to the dealer but was not yet diagnosed. The contact then received notification of the NHTSA Campaign Number: 22V703000 (Trailer Hitches). The manufacturer was not notified of the failure. The failure mileage was approximately 123,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496782December 9, 2022
TRAILER HITCHES
The contact owns a 2022 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496608December 8, 2022
ENGINE
The contact owns a 2014 Kia Sorento. The contact stated while pulling out a gas station, the vehicle was making a loud clicking sound and the vehicle would not accelerate as needed. There was no warning light illuminated. The contact checked the oil level and noticed there was no oil in the engine. The vehicle was not diagnosed. The dealer was contacted and notified of the failure but offered no assistance. The manufacturer was contacted and referred the contact to the NHTSA hotline to file a complaint. The failure mileage was 153,007.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496642December 8, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Kia Sorento. The contact received notification of NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496522December 8, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, ENGINE
2019 Kia sorento caught on fire while driving. Drivers behind my wife saw flames coming from under motor. They signaled her to pull over and she got out just in time before entire car went up in flames. We believe the fuel pump was faulty as entire motor was on fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11496559December 8, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2006 Kia Sorento. The contact stated that there was a fuel odor coming from the vehicle. The contact stated that after starting the vehicle, the vehicle would move, but shortly afterwards the vehicle would lose motive power and stall. The contact stated that after restarting the vehicle several times, the vehicle operated as needed. The vehicle was taken to a certified mechanic who replaced the fuel pump sensor. The sensor had been replaced three times; however, the failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496576December 8, 2022
TRAILER HITCHES
The contact owns a 2017 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496584December 8, 2022
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2018 Kia Sorento. The contact stated that the battery was draining faster than usual. The contact stated upon parking the vehicle overnight with the battery fully charged, the contact became aware that the battery had lost 15-20 % charge by the next morning. There was no warning light illuminated. The contact's friend, an electrical engineer, diagnosed that the battery was losing 1 or 2 AMPS of power. The vehicle was taken to the dealer where it was diagnosed, and no issues were found. The contact later received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) which he associated with the failure; however, parts were not yet available. The contact stated that the failure persisted, and the dealer informed him that the battery needed to be replaced. The contact replaced the battery; however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 15,631. The consumer stated Trailer hitch fuse was removed but the high rate of discharge continued.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496651December 8, 2022
VISIBILITY/WIPER
We purchased a 2022 Kia Sorento in August of this year. Our front windshield from the seal to the middle of the window on the driver side has dots and they are migrating now to the passenger side as well. We took the Kia to the Kia dealership in Princeton, WV and they opened a ticket on the vehicle and a few days later we were called and told Kia recommended us to use Bar Keepers Friend on the windshield, which is a very abrasive cleaner and using it on the inside would scratch it. We then took it down the road to SafeLite for a second opinion to see what they would have to say. The gentleman cleaned the windshield with a magic eraser and cleaner and the window looked great, but not even for 24 hours. We called Battleground Kia to ask them if it was one piece window or a two piece, which they stated there was no such thing as a two piece window which there is. We took the vehicle back down to Battleground Kia in Greensboro, NC where we purchased the vehicle at, and were asked questions such as if we had an air freshener in the vehicle or had sprayed any kind of cleaner in the vents all which to our answers were no. Battleground Kia told us that there was nothing else that they could do for our windshield. If you are driving into any kind of light it is like putting a white sheet up and you can't see anything. Having a child of our own it is dangerous to put our lives in danger or anyone else's driving with the windshield the way it is. They have refused to replace the windshield multiple times and it's brand new. It is currently in the service department for a brand new transmission as well. This makes the third time it has been in service for a transmission issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496441December 7, 2022
TRAILER HITCHES
The contact owns a 2017 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496443December 7, 2022
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
The contact owns a 2016 Kia Sorento. The contact stated while receiving a routine oil change, the mechanic noticed that the vehicle had no oil in the engine. The mechanic added oil but then noticed that the oil return line was leaking. The dealer was contacted and stated that they are aware of the failure. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 162,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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