Jeep Liberty Complaints

8,882 consumer complaints on file.

#10063885March 25, 2004
POWER TRAIN
MY 2002 JEEP LIBERTY HAS HAD A VIBRATION SINCE 1400 MILES. IT NOW HAS 29,000 MILES AND THE SAME VIBRATION. I HAVE CONTACTED THE MANUFACTURER ABOUT THIS TWICE AND BEEN BACK TO THE DEALER NUMEROUS TIMES TO HAVE IT CHECKED. THE ORIGINAL COMPLAINT THAT I CONTACTED DAIMLER CHRYSLER WITH THEY GAVE ME A COMPLAINT NUMBER, AND TOLD ME THAT THERE TECHS WERE AWARE OF THIS PROBLEM, AND THEY WERE WORKING ON IT. I THEN CONTACTED THEM AGAIN THIS YEAR AND ASKED IF THEY HAD RESOLVED IT, AND THEY ACT AS IF THERE IS ONLY MY COMPLAINT, AND NO RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059324March 23, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE TURNING DURING RAINY WEATHER THE CONSUMER WOULD TEMPORALLY LOSE STEERING CONTROL. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *NM *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063639March 22, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 JEEP LIBERTY WITH AUTOMATIC TRANSMISSION. WHEN SLOWING DOWN THE TRANSMISSION DOWNSHIFTS VERY HARD. WE HAVE TAKEN IT TO THE JEEP DEALER (JOHNY ROBERTS-ALTUS OK) AND THEY CANNOT FIND THE PROBLEM. I SEE THE 2003'S HAVE THIS PROBLEM NOTED BUT NOT THE 2002'S.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063544March 19, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
ON JANUARY 14, 2004 CONSUMER RECEIVED A RECALL LETTER REGARDING THE BALL JOINTS. DEALERSHIP DID NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062452March 17, 2004
SUSPENSION:FRONT
I HAVE A POPPING NOISE IN THE FRONT END OF MY 2002 JEEP LIBERTY 4WD. I TOOK IT TO JEEP AND AFTER 2 DAYS THEY TOOK THE FRONT END APART AND PUT IT BACK TOGETHER AND THE PROBLEM GOT MUCH BETTER BUT NOT COMPLETELY GONE. IS THERE A RECALL ON THIS AND DO OTHER PEOPLE HAVE THIS PROBLEM. MY CAR HAS 55,000 MILES ON IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062483March 17, 2004
TIRES:SIDEWALL
ON SATURDAY (3/13/2004) WHILE TRAVELING ON I40, THE GOODYEAR TIRE ON THE REAR PASSENGER SIDE OF MY CAR BEGAN TO SMOKE AND LESS THAN 10 SECONDS LATER COMPLETELY DISINTEGRATED ALONG THE PERIMETER WHERE THE TREAD MEETS THE SIDE. I HAD MY CAR SERVICED BY A CHRYSLER DEALER ON 3/08/04 BEFORE DRIVING 130 MILES TO A CONFERENCE IN SPRUCE PINES, NC ON 3/10/04. IT WAS ON THE RETURN TRIP FROM SPRUCE PINES WHERE THE TIRE COLLAPSED. ALSO, AFTER THE TIRE WAS CHANGED I STOPPED (LESS THAN 10 MILES LATER) AND CHECKED THE AIR PRESSURE IN THE OTHER THREE TIRES AND THEY ALL SHOWED BETWEEN 35 AND 36 PSI OF PRESSURE. THIS INCIDENCE WAS NOT CAUSED BY UNDER-INFLATIOIN AS SUGGESTED BY A LOCAL GOODYEAR DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062392March 17, 2004
SEAT BELTS:REAR/OTHER
BOTH REAR SEAT BELTS WERE SHREDDING AFTER VERY LITTLE USE AND HAD TO BE REPLACED UNDER WARRANTY. IT APPEARS THE PLASTIC HOUSING OF THE SEAT BELT RETRACTOR IS TOO SHARP AND THE BELT RUBS AGAINST IT WHEN USED CAUSING DAMAGE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057607March 17, 2004
STEERING
WHEN TURNING CORNERS THE VEHICLE'S STEERING WHEEL BE CAME VERY STIFF AS IF THERE WASN'T ANY POWER STEERING. THIS PROBLEM HAS OCCURRED AT LEAST SEVEN TIMES. THE DEALER COULD NOT DUPLICATE THE PROBLEM. THE MANUFACTURER IS AWARE OF THE PROBLEM. *NM *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055405March 17, 2004
AIR BAGS:FRONTAL
WHILE VEHICLE WAS PARKED WITH THE ENGINE ON FRONT AIR BAGS DEPLOYED INADVERTENTLY. THE CAUSE OF DEPLOYMENT HAD NOT BEEN DETERMINED. *AK *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063262March 16, 2004
AIR BAGS
LTR FM CHARLES BLACKLEY (VA) OWNER OF A 2004 JEEP LIBERTY AIRBAG WHICH AUTOMATICALLY TURNS OFF. WRITER QUESTION HOW TO REACTIVATE AIRBAG RE: SAFETY REPLY TO THE RICHMOND, VA DISTRICT OFC DOT #2004-4081. *MR THE PASSENGER AIR BAG TURNEDD OFF WHEN THE CONSUMER'S 106LB WIFE SAT IN THE SEAT.*SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062346March 16, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
MY 2002 JEEP LIBERTY LOST CONTROL & SMASHED TO THE GROUND, THE BALL JOINT SNAPPED AND THE AXLE FELL OUT/TIRE FELL OFF ON 2/4/04. I HAD NO WARNING OR ANY IDEA WHAT WAS HAPPENING? I WAS UNAWARE OF THE RECALL BECAUSE I NEVER RECEIVED A RECALL ABOUT IT FROM CHRYLSER. HOWEVER, I HAVE A LONG STORY TO FOLLOW THIS IN REGARDS TO HOW THEY HAVE HANDLED THIS, POORLY. MY JEEP IS STILL SITTING IN A SERVICE STATION PARKING LOT & I'M STILL DRIVING A RENTAL CAR BECAUSE THE COMPANY TOOK IT'S TIME IN CONTACTING ME APPROPRIATELY TO HANDLE THIS, AND THEN WHEN THEY HAVE CONTACTED ME, THEY ARE TRYING TO GET AWAY WITH DOING THE ABSOLUTE MINIMUM TO HELP ME OUT OF THIS PROBLEM AND IT IS COSTING ME A LOT OF MONEY IN RENTAL FEES & STORAGE FEES, AS WELL AS THE TOW FOR THE JEEP. THIS MATTER IS STILL UNRESOLVED AFTER REPEATED ATTEMPTS ASKING TO PLEASE HELP ME OUT. I FINALLY RECEIVED A RECALL NOTICE ON 2/18/04! IF THIS WAS DISCOVERED BACK IN 2003, WHY DID I JUST RECEIVE A NOTICE!?OF COURSE THE NOTICE GOT SENT TO ME 3 MONTHS AFTER IT WAS DISCOVERED ORIGINALLY AND NOW I'M STUCK WITH ALL THIS TROUBLE RELATED TO IT?? AFTER THEY PUT MYSELF & MY FAMILY IN HARMS WAY, THIS WAS NEGLIGENCE! CHRYSLER DOESN'T CARE ABOUT ITS CUSTOMERS, THEY JUST WANT TO GET OUT OF THE SITUATION DOING AS LITTLE AS THEY CAN. I'M STILL TRYING TO GET THEM TO HELP ME AS OF TODAY. I HAVEN'T HEARD FROM THEM AND I MOST RECENTLY FAXED THEM ON 3/11 & 3/15, ASKING THEM TO PLEASE SETTLE THIS FOR ME AND IT GOES BY EACH DAY FOR ME WITH MORE FEES AND THEY DON'T CARE! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062239March 15, 2004
VEHICLE SPEED CONTROL
WHILE DRIVING AT HIGHWAY SPEEDS, THE SPEEDOMETER WOULD INTERMITTENTLY STOP FUNCTIONING. ALL OTHER ELECTRONICS SEEM TO STILL FUNCTION ALRIGHT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062007March 12, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
ON TUES. MARCH 9TH, I WAS DRIVING STRAIGHT GOING SLOWLY IN A PARKING GARAGE WHEN MY CAR MADE A GRINDING NOISE AND WOULD BARELY DRIVE. TO MAKE A LONG STORY SHORT, WHEN THE TOW TRUCK DRIVER FROM AAA ARRIVED AND TRIED TO DRIVE MY 2003 LIMITED JEEP LIBERTY THE FRONT LEFT SIDE OF THE CAR COLLAPSED ON THE FRONT LEFT TIRE. EVERYTHING THAT HOLDS THE WHEEL TO THE CAR HAD SEPERATED. THE DEALERSHIP SAID THEY HAD NEVER HEARD OF ANYTHING LIKE THIS HAPPENING. HOWEVER, I THEN CHECKED OUT THIS SITE & SAW THE RECALL FROM NOV. 4 2003 ON MY LIBERTY. THE RECALL I NEVER RECEIVED. WHEN I CALLED THE SERVICE DEPT. LATER THAT DAY TO INQUIRE ABOUT THE STATUS OF MY CAR I DROPPED OFF THE NIGHT BEFORE, I MENTIONED THE RECALL. THE WOMAN I SPOKE WITH SAID SHE JUST FOUND OUT ABOUT THE RECALL. WHEN I ASKED WHY I HADN'T RECEIVED THE RECALL SHE SAID "SOMETIMES THEY MAY BE MAILED OUT IN INCREMENTS SO NOT TO INUNDATE THE DEALERS". WELL THE RECALLS WERE SENT OUT DEC. 15TH, 2003, THIS EVENT OCCURED TUES., MARCH 9TH 2004. AFTER 2 DAYS AT THE DEALERSHIP MY CAR WAS FINALLY LOOKED AT. THEY SAID THE LOWER BALL JOINT HAD SEPERATED. *AK PHONE CALL UPDATE: THE CONSUMER'S PHONE NUMBER IS NO LONGER IN SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061590March 8, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
CONSUMER RECEIVED A RECALL LETTER CONCERNING LOWER BALL JOINTS. DEALERSHIP STILL DOES NOT HAVE THE PARTS AVAILABLE TO PERFORM RECALL REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060745March 8, 2004
AIR BAGS:SIDE/WINDOW
A JEEP LIBERTY WITH "SIDE IMPACT" AIR BAGS WAS IN A COLLISION. THE COLLISION WAS SERIOUS ENOUGH TO "TOTAL" THE CAR AND THE SIDE IMPACT AIRBAG DID NOT DEPLOY. AN INDEPENDENT INVESTIGATOR FOR "CHRYSLER" PERFORMED AN INSPECTION, CHRYSLER STATED TO MYSELF IN A LETTER TO ANSWER MY CONCERNS THAT THE AIR BAG WAS OPERATIONAL. HOWEVER, WHEN MY BODY SHOP GUY HAD TO TEAR DOWN THE CAR FURTHER FOR INSURANCE PURPOSES HE NOTICED THAT IT WASN'T EVEN ATTACHED.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10060571March 6, 2004
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
I OWN A 2003 JEEP LIBERTY THAT WAS PURCHASED IN FEBRUARY, 2003 AND CURRENTLY HAS 10,000 MILES ON IT. IT HAS STALLED 9 TIMES OVER THE LAST YEAR. THE STALLING OCCURS AT SPEEDS ANYWHERE FROM IDLE TO 65 MILES AN HOUR. IT HAS SERVICED BY TWO DIFFERENT DEALERSHIPS ON SIX DIFFERENT OCCASIONS. THEY HAVE BEEN UNABLE TO FIND THE PROBLEM. IT IS CURRENTLY NOT DRIVABLE AND IS SITTING AT A DEALERSHIP IN STAMFORD, CT. THE LAST INCIDENT TOOK PLACE WHILE DRIVING AT 65 MILES AN HOUR ON I-95. THE CAR BEGAN TO JERK AND EVENTUALLY STALLED LEAVING ME WITHOUT STEERING AND PUTTING MY FAMILY AT GREAT RISK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061441March 5, 2004
AIR BAGS:FRONTAL, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
CONSUMER RECEIVED TWO RECALL NOTICES. 1. NHTSA RECALL# 01V373000 CONCERNING AIR BAG FAILURE IN DECEMBER 2003. CONSUMER CONTACTED THE DEALER, WHO INFORMED THE CONSUMER THE PARTS WERE NOT AVAILABLE. THE DEALER WAS SUPPOSED TO CONTACT THE CONSUMER WHEN THE PARTS BECAME AVAILABLE. 2. NHTSA RECALL 03V460000 SUBJECT CONCERNING LOWER CONTROL ARM BALL JOINT FAILURE ON 3/2/2004. CONSUMER CONTACTED THE SAME DEALER, WHO DID NOT HAVE THE PARTS. NO REASON WAS GIVEN AS TO WHY THE PARTS WERE NOT AVAILABLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061443March 5, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
THERE WAS VIBRATION IN THE FRONT END WHEN SPEED EXCEEDED 40 MPH. DEALERSHIP INSPECTED VEHICLE, BUT COULDN'T LOCATE THE CAUSE OF THE VIBRATION. A WEEK LATER, WHILE DRIVING ON THE HIGHWAY FRONT LEFT WHEEL NUT FLEW OFF AND HIT THE GRILL. ON ANOTHER OCCASION THE FRONT LEFT TIRE FELL OFF WHILE REVERSING. VEHICLE WAS TAKEN BACK TO DEALERSHIP, AND DEALERSHIP REPLACED THE BALL JOINTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061461March 5, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
WHILE DRIVING 55 MPH VEHICLE STALLED. ENGINE CHECK LIGHT FLASHED ON THE DASHBOARD. DRIVER TRIED TO RESTART VEHICLE BUT WAS UNABLE TO DO SO. DRIVER HAD THE VEHICLE TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC REPLACED A FUEL INJECTOR. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10060513March 5, 2004
SUSPENSION
2002 JEEP LIBERTY IS INHERENTLY UNSTABLE. AT ALMOST ANY SPEED, THE REAR END OF THIS VEHICLE TENDS TO "SPIN OUT" RESULTING IN LOST OF CONTROL. RECENTLY, THIS OCCURRED AS MY WIFE WAS DRIVING THIS VEHICLE. AS A RESULT, SHE LOST CONTROL OF THE VEHICLE, STRUCK A GUIDE RAIL, AND ROLLED THE VEHICLE TWICE. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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