Jeep Liberty Complaints

8,882 consumer complaints on file.

#10193963June 22, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2005 JEEP LIBERTY. ON JUNE 11, 2005, THE CONTACT RECEIVED A RECALL NOTICE REGARDING THE LOWER BALL JOINTS. WHILE DRIVING 5 MPH, HIS WIFE WAS INVOLVED IN A CRASH. THE VEHICLE SWERVED AND STRUCK A POST. SHE DID NOT SUSTAIN ANY INJURIES. THE CONTACT HAS NOT NOTIFIED THE DEALER OR THE MANUFACTURER. THE CURRENT MILEAGE IS 26,000 AND FAILURE MILEAGE WAS 18,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10193974June 22, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2005 JEEP LIBERTY. THE CONTACT RECEIVED RECALL NOTICE # 06V288000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT). SHE HAS BEEN ON A WAITING LIST SINCE MARCH OF 2007. NO FAILURES HAVE OCCURRED AT THIS TIME. THE PURCHASE DATE AND FAILURE MILEAGE WERE UNKNOWN. THE CURRENT MILEAGE IS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193856June 20, 2007
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING 35 MPH, THE CONTACT APPLIED THE BRAKES AND THEY LOCKED. AS A RESULT, THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE. THE ROAD CONDITIONS WERE WET. THE FRONT AIR BAGS FAILED TO DEPLOY. THE CONTACT SUFFERED BRUISING ON THE RIGHT SHOULDER AND A CUT ON THE NECK FROM THE SEAT BELT. THE PASSENGER SUFFERED SORENESS. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE CURRENT AND FAILURE MILEAGES WERE 40,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10193705June 19, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE DRIVING THE 2004 JEEP LIBERTY AND SHOPPING AT HOME DEPOT THE RIGHT SIDE TIRE COMPLETELY FELL OFF WHILE FINDING A PARKING SPOT. HAD CAR TOWED FOR REPAIR. HAD TO HAVE UPPER AND LOWER BALL JOINTS REPLACED, AND SUSTAINED FENDER DAMAGE. SUBMITTED REQUEST FOR REIMBURSEMENT TO CHRYSLER/JEEP, AND THEY ONLY PAID FOR HALF OF THE REPLACEMENT OF THE LOWER BALL JOINTS ONLY. DID NOT REIMBURSE FOR TOWING OR FENDER DAMAGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194493June 19, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
JEEP LIBERTY SAFETY RECALL- LOWER BALL JOINTS CUSTOMER STATES IT HAS BEEN FOUR MONTHS AND STILL HAVE NOT BEEN ABLE TO GET IT FIX YET**CC THE CONSUMER WAS TOLD THE BALL JOINTS WERE ON BACK ORDER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193565June 18, 2007
ELECTRICAL SYSTEM
NO WARNING. EFECT AS DESCRIBED BY DEALER INVOLVED A DEFECTIVE BCM, BODY CONTROL MODULE. PEEDOMETER, HEADLIGHTS, DOOR LOCKS, WIPERS, POWER WINDOWS, AIR CONDITIONING WOULD NOT WORK. REAR GLASS HATCH OPENED AND WOULD NOT CLOSE/LATCH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193572June 18, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2006 JEEP LIBERTY 4X4. THE CONTACT RECEIVED RECALL NOTICE # 07V089000 (ELECTRICAL SYSTEM). HE STATED THAT HE HAS NOTIFIED THE DEALER AND THEY DO NOT HAVE THE PARTS TO REPAIR THE RECALL. HE HAS NOTIFIED SEVERAL OTHER DEALERS AND THE WAITING LISTS ARE EXTREMELY LONG. NEITHER THE DEALER NOR THE MANUFACTURER WILL EXPLAIN WHY THE PARTS ARE UNAVAILABLE OR THE POSSIBLE CAUSE OF FAILURE. THE CURRENT MILEAGE IS 30,000 AND THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193631June 18, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2006 JEEP LIBERTY 4X4. THE CONTACT RECEIVED RECALL NOTICE # 07V089000 (ELECTRICAL SYSTEM). THE DEALER STATED THAT THEY ARE ONLY RECEIVING TWO PARTS EVERY TEN DAYS. CURRENTLY, NO FAILURES HAVE OCCURRED. THE VIN, ENGINE SIZE, AND FAILURE MILEAGE WERE UNAVAILABLE. THE CURRENT MILEAGE IS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193457June 15, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
ON APRIL 12 THE VEHICLE HAD JUST BEEN IN THE SHOP FOR A RECALL PART TO BE REPLACED WHICH IT HAD BEEN. UPON LEAVING THE SHOP THEY WENT OVER THE VEHICLE AND GAVE IT A REPORT CARD BASICALLY AND SAID EVERYTHING WAS IN TIP TOP SHAPE WHEN IT LEFT. A LITTLE OVER A WEEK AFTER WE GOT IT OUT WE WERE DRIVING AND STOPPED AT A STOP LIGHT AND WHEN WE STARTED TO GO AGAIN WE NOTICED A LOUD GRINDING NOISE FROM THE RIGHT REAR OF THE VEHICLE. WE DIDN'T THINK MUCH OF IT UNTIL WE GOT UP THE ROAD ABOUT 2 MILES AND STOPPED AT ANOTHER TRAFFIC LIGHT AND NOTICED THE RIGHT REAR TIRE APPEARED TO BE SMOKING. WE HAPPENED TO BE RIGHT NEXT TO A GAS STATION SO WE PULLED OVER AND PUT WATER ON THE TIRE TO COOL IT OFF SINCE IT WAS SO DARN HOT. WE WAITED ABOUT 20 MINUTES AND THEN DROVE THE CAR BACK HOME WHICH WAS ABOUT 5 MILES AWAY. WHEN WE LEFT IT STILL WAS GRINDING. WE WAITED A FEW DAYS AND THOUGHT IT MIGHT HAVE JUST RUSTED OVER, AND THEN DROVE IT AGAIN. IT DIDN'T SEEM TO MAKE THE GRINDING SOUND EXCEPT EVERY SO OFTEN SO WE KIND OF WROTE IT OFF. AFTER ABOUT A MONTH OF THIS OFF AND ON GRINDING WE DECIDED ENOUGH WAS ENOUGH AND WE WERE NOW GOING TO HAVE TO ADDRESS THIS ISSUE. AFTER TALKING TO ABOUT 4 RANDOM OTHER LIBERTY OWNERS IN DIFFERENT PARKING LOTS, 3 OUT OF THE 4 I TALKED TO HAD THE SAME PROBLEM I DO. SO IT IS VERY APPARENT TO ME THAT JEEP HAS A DEFECTIVE BRAKE PART IF 4 OUT OF 5 LIBERTY'S INCLUDING MINE HAVE HAD THE SAME EXACT PROBLEM WITHIN AS LITTLE AS 6 MONTHS OF A BRAND NEW LIBERTY FOR ONE OWNER AND JUST ABOUT ALL WITHIN 40,000 MILES. THIS DID NOT CAUSE AN ACCIDENT FOR US, BUT IF THAT ONE BRAKE HAD REALLY LOCKED UP ON THE HIGHWAY THAT COULD CAUSE THE VEHICLE TO GO INTO A SPIN AND MAYBE EVEN ROLL OVER. WE ARE NOW IN THE PROCESS OF GETTING THIS FIXED AND WE NEED TO REPLACE THE PISTONS IN THE RIGHT REAR BRAKE WITH POSSIBLY EVEN HAVING TO REPLACE THE WHOLE BRAKE ASSEMBLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193474June 15, 2007
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
WEDNESDAY JUNE 6TH, I GOT A FLAT TIRE. I CALLED MY BOYFRIEND TO HELP CHANGE THE TIRE. I HAD NEVER GOTTEN A FLAT TIRE BEFORE. THE INSTANT HE HAD THE NEW TIRE ON THE WHEEL, THE JACK BENT 45 DEGREES TO THE SIDE AND THE JEEP FELL TO THE GROUND. SOMEONE COULD HAVE BEEN HURT. THE JACK HAD NEVER BEEN USED BEFORE. THE METAL OF THE JACK BENT SIDEWAYS DURING NORMAL USE. THIS INDICATED THAT THE JACK EITHER WA S DEFECTIVE OR IT WAS MADE OF A SUBSTANCE THAT DEGRADED OVER THREE YEARS. I COMPLAINED TO THE DAIMLER/CHRYSLER CORPORATE OFFICE FOR CUSTOMER ASSISTANCE, AND WAS TOLD THAT THEY WOULD NOT REPLACE THE JACK BECAUSE IT WAS OUT OF WARRANTY. THIS WAS A POTENTIALLY DANGEROUS SITUATION. APPARENTLY, THEY WERE UNCONCERNED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193328June 14, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2006 JEEP LIBERTY 4X4. THE CONTACT RECEIVED RECALL NOTICE # 07V089000 (ELECTRICAL SYSTEM). SHE IS # 91 ON THE RECALL REPAIR WAITING LIST. THE CONTACT HAS NOT EXPERIENCED ANY FAILURES AT THIS TIME. THE PURCHASE DATE AND MILEAGE INFORMATION WERE UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193142June 13, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ALL 4 WHEEL BRAKES WERR BAD, $600 BAD. I NEVER HEARD ANY SQUEALING, PULSING, ANYTHING INDICATING THE BRAKES WERE GOING, INSPECTION PEOPLE ALL SAID THEY SEEMED OKAY. I DECIDED TO BRING IT IN TO A NON-DEALER DUE TO HAVING 48000 ON THE OEM PADS. PADS WERE SHOT, ROTORS SCORED, ETC. $600 LATER, ALL SEEMED OKAY ANYONE ELSE NOT HAVE ANY INDICATORS OF BRAKES GOING BAD? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193150June 13, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2006 JEEP LIBERTY 4X4. THE CONTACT RECEIVED RECALL NOTICE # 07V089000 (ELECTRICAL SYSTEM). THE DEALER STATED THAT THEY ARE ONLY RECEIVING TWO PARTS PER WEEK. THE CONTACT WAS PUT ON A WAITING LIST. PRESENTLY, NO FAILURES HAVE OCCURRED. THE PURCHASE DATE AND FAILURE MILEAGE WERE UNKNOWN. THE CURRENT MILEAGE IS 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193008June 12, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2006 JEEP LIBERTY. THE CONTACT RECEIVED RECALL NOTICE # 07V089000 (ELECTRICAL SYSTEM). THE CONTACT WAS ADDED TO A WAITING LIST. PRESENTLY, NO FAILURES HAVE OCCURRED. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 9,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193083June 12, 2007
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
AFTER HAVING SATISFIED NOT ONE, BUT TWO RECALLS ON THE 2002 JEEP LIBERTY RENEGADE FOR LOWER BALL JOINT ISSUES, THE UPPER BALL JOINT ON THE DRIVER SIDE FAILED AS I PULLED INTO MY DRIVEWAY AT A 45 DEGREE ANGLE. THE TIRE FELL INTO THE BALL JOINT, STOPPING THE JEEP (MOVING AT 5 MPH) IN ITS TRACKS. I AM VERY THANKFUL THIS DID NOT OCCUR ON THE HIGHWAY AT 70 MPH NOT 10 MINUTES EARLIER. SLIGHT NOISES WERE COMING FROM UNDER THE VEHICLE AND HAD JUST GOTTEN A BIT WORSE A DAY OR TWO BEFORE THE FAILURE (ALTHOUGH IT WAS DRIVING NORMALLY), SO I WAS ABOUT TO SCHEDULE AN APPOINTMENT FOR IT. FORTUNATELY, NOBODY WAS HURT, THE CAR ITSELF IS FINE TOO, WELL, OTHER THAN THE MISSING WHEEL... PARTS WILL BE REPLACED TOMORROW AT MY EXPENSE - I AM ATTEMPTING TO WORK WITH THE SERVICE MANAGER AND LIKELY CHRYSLER DIRECTLY TO BE REIMBURSED FOR THE OBVIOUS FLAW. A 4 1/2 YEAR OLD VEHICLE WITH 65K MILES DRIVEN NORMALLY SHOULD NOT SIMPLY FALL APART LIKE THIS - WARNING TO ALL JEEP LIBERTY OWNERS TO HAVE ALL UPPER AND LOWER BALL JOINTS INSPECTED REGULARLY (AT LEAST ANNUALLY) FOR THIS DANGEROUS CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193218June 11, 2007
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2002 JEEP LIBERTY SAFETY RECALL F23- LOWER BALL JOINTS CUSTOMER STATES THAT THE THEY HAD TO HAVE THE WORK DONE AND WANT TO BE REIMBURSED FOR THE SERVICE**CC THE CONSUMER PROVIDED A COPY OF THE REPAIR INVOICE. THE DEALER STATED THAT UPPER BALL JOINT WAS ALSO BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192929June 11, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2006 JEEP LIBERTY. SHE STATED THAT SHE RECEIVED A RECALL NOTICE (RECALL # 07V089000) ON 06/03/07 FOR THE ELECTRICAL SYSTEM. THE DEALER STATED THAT THEY WOULD ADD HER NAME TO THE WAITING LIST; HOWEVER, THEY DID NOT INFORM THE CONTACT HOW LONG SHE WOULD HAVE TO WAIT. THE DEALER STATED THEY ARE ONLY RECEIVING TWO PARTS PER WEEK. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192857June 10, 2007
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
2003 JEEP LIBERTY PURCHASED IN 2002 HAS HAD PROBLEM SINCE PURCHASE. THE VEHICLE ACTS LIKE IT IS IN 4-W DRIVE WHEN IT ISN'T. WHEN ATTEMPTING TO MAKE EVEN GENTLE TURNS THERE ARE LOUD CRACKING SOUNDS AND GRINDING NOISES. THIS DOES NOT HAPPEN ALL OF THE TIME AND WILL GO MANY MONTHS WITHOUT THE PROBLEM. THERE HAVE BEEN MULTIPLE WITNESSES TO THE NOISE AND THE HOPPING OF THE CAR WHEN ATTEMPTING TO MAKE THE TURNS. HOPPING IS MOST EVIDENT WHEN ATTEMPTING TO PULL INTO A PARKING SPOT EVEN WHEN MAKING A WIDE TURN TO AVOID A HARD/TIGHT TURN INTO THE SPACE. THE NOISE AND HOPPING AGAIN OCCUR WHEN TRYING TO PULL OUT OF THE PARKING SPACE. THIS HAPPENS IN 4-W DRIVE AS WELL AS WHEN OUT OF 4-W DRIVE. I HAVE REPORTED THIS TO THE DEALER WHO DOES NOT RECORD MY COMPLAINT BUT ONLY STATES THAT I CAN PAY FOR A CHECK OF THE TRANSMISSION IF I WANT. THEY STATED THAT IT WAS COMMON FOR JEEP LIBERTY VEHICLES TO HOP AND MAKE THIS NOISE WHEN IN 4-W DRIVE. NOW THAT MY CAR IS OUT OF WARRANTY IT HAS GOTTEN WORSE AND THE PROBLEM WAS NEVER FIXED. PLEASE INVESTIGATE THIS PROBLEM BEFORE SOMEONE IS KILLED. I LOST A SON LAST YEAR. I CANNOT AFFORD TO HAVE MY TRANSMISSION, TRANSFER CASE, ETC. REPAIRED BECAUSE I AM STRUGGLING FINANCIALLY. JUST RECENTLY THE LIGHT HAS STAYED ON STATING I AM IN PART-TIME 4-W EVEN THOUGH I AM NOT. THE PERFORM SERVICE LIGHT HAS STAYED ON EVER SINCE THE VERY FIRST SERVICE ON MY VEHICLE IN 2002. THE DEALER DOES NOT FIX ANYTHING. DURING ONE SERVICE THE VEHICLE BOLTS WERE LEFT OFF AND I WAS TOLD THAT THE CAR DIDN'T REALLY NEED THOSE THEY WERE JUST TO PREVENT RATTLING. THEY ALSO CHARGED ME FOR A FUEL AND AIR FILTER DURING A SERVICE WHICH WAS NOT PUT ON MY CAR. WHEN TAKING MY CAR TO THE FIRESTONE DEALER THE VERY NEXT DAY TO HAVE TIRES PUT ON THEY SHOWED ME MY FILTERS (STILL ON THE CAR) AND TOLD ME TO REPORT IT. THE DEALER IS THE LITHIA CHRYSLER JEEP DEALER LOCATED AT 3223 MILL STREET IN RENO, NEVADA. THEY SHOULD BE INVESTIGATED AS TO UNETHICAL PRACTICES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192767June 8, 2007
STEERING
I RECEIVED A RECALL NOTICE ON MY 2005 JEEP LIBERTY AROUND THE END OF MARCH STATING THAT THE BALL JOINTS COULD CORRODE AND COME APART WHILE THE VEHICLE IS BEING DRIVEN CAUSING A CRASH. MY HUSBAND AND I PURCHASED THE VEHICLE FROM AUTO WORLD IN BIG STONE GAP, VIRGINIA. WE HAVE CALLED THEM SEVERAL TIMES SINCE RECEIVED THE RECALL NOTICE WAS RECEIVED. HOWEVER THE PROBLEM STILL HAS NOT BEEN CORRECTED. WE CALLED THEM AGAIN ABOUT A MONTH AGO AND WAS TOLD THAT DAIMERLER CHRYSLER IS NOT SENDING THEM THE PARTS THAT THEY NEED TO FIX THE RECALLED VEHICLES AND THAT THEY ARE ONLY GETTING 1 OR 2 SETS OF BALL JOINTS PER MONTH FROM THEM. AT THAT TIME THEY TOLD US THAT WE WERE #12 ON THEIR LIST AND WE HAVE NOT HEARD ANYTHING SINCE. I FIND THIS TOTALLY UNACCEPTABLE. THIS IS MY ONLY MEANS OF TRANSPORTATION TO AND FROM WORK SO I DO NOT HAVE ANY CHOICE BUT TO DRIVE IT AND HOPE THAT I DO NOT GET KILLED WHILE DOING SO. ALSO, IT HAS COME TO MY ATTENTION THAT THE INITIAL RECALL NOTICE APPEARED IN CONSUMER REPORTS MAGAZINE IN NOVEMBER OF 2006. I DID NOT RECEIVE A RECALL NOTICE UNTIL MARCH/APRIL OF 2007. I CAN ASSURE THEM THAT IF ANY OF MY FAMILY MEMBERS ARE INJURED OR KILLED DUE TO THIS PROBLEM I WILL OWN THEIR COMPANY. I WOULD APPRECIATED ANY ASSISTANCE WITH THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192807June 8, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2005 JEEP LIBERTY. ON MARCH 8, 2007, THE CONTACT RECEIVED A RECALL NOTICE TO HAVE THE SUSPENSION FRONT:LOWER BALL JOINTS REPLACED ON HIS VEHICLE. HE HAS CALLED THE DEALER FOR THE REPAIR AND THEY INFORMED HIM THAT THEY WERE ONLY GETTING THREE PARTS PER WEEK. THE CONTACT WAS PLACED ON A WAITING LIST. HE CALLED THE DEALER SEVERAL WEEKS AGO AND THEY STATED THAT HIS PLACEMENT WAS SEVERAL PAGES BACK AND WOULD CALL HIM WHEN HIS NAME APPEARS. RECENTLY, WHILE DRIVING 20 MPH, THE LOWER BALL JOINTS FAILED AND THE VEHICLE WAS DAMAGED. THE RIGHT FRONT WHEEL WAS PUNCTURED BY THE BALL JOINT. THE CURRENT AND FAILURE MILEAGES WERE 49,000. UPDATED 07/19/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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