Jeep Liberty Complaints

8,882 consumer complaints on file.

#10429568October 12, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2005 JEEP LIBERTY. THE CONTACT LOST CONTROL OF THE VEHICLE WHILE DRIVING 25 MPH AND CRASHED. THE CONTACT WAS TOLD THE CAUSE OF THE CRASH WAS BLACK ICE, BUT THE CONTACT BELEIVED THAT THE CRASH WAS CAUSED BY A LOSS OF CONTROL IN THE STEERING WHEEL. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE FAILURE MILEAGE WAS 101,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10429579October 12, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 30 MPH, THE DRIVER AND PASSENGER SIDE FRONTAL AIR BAGS DEPLOYED INADVERTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIANS STATED THE MANUFACTURER WOULD HAVE TO AUTHORIZE THE REPAIRS FOR THEM TO INSPECT AND DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 117,188. UPDATED 1/20/11 *CN CONSUMER SENT IN UPDATED ADDRESS. UPDATED 02/01/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429475October 11, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE PARKED, THE REAR DRIVER SIDE WINDOW FELL INTO THE DOOR PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC STATED THAT THE POWER WINDOW ASSEMBLY WOULD HAVE TO BE REPLACED. AFTER THE REPAIR, THE SAME FAILURE OCCURRED ON THE PASSENGER SIDE WINDOW. IN ADDITION, THE CONTACT STATED THAT WHEN THE REAR LIFT GATE WAS UNLOCKED ELECTRONICALLY, IT WOULD THEN AUTOMATICALLY LOCK INDEPENDENTLY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429290October 10, 2011
SUSPENSION, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
CHRYSLER HAS ISSUED A RECALL FOR THE 2002 JEEP LIBERTY REGARDING THE UPPER CONTROL ARM FAILURE. THIS FAILURE IS DUE TO FAILURE OF THE BALL JOINT SEAL ALLOWING CONTAMINANTS TO EVENTUALLY CAUSE THE BALL JOINT TO FAIL. THE RECALL NOTICE #J17 RECALL ID# 09V119000 ONLY INCLUDES VEHICLES SUBJECT TO CORROSION FROM ROAD SALTS IN THE NORTHEAST. I OWN A 2002 JEEP LIBERTY AND HAVE NOTICED THAT BOTH THE JOINTS ON THE UPPER BALL JOINT OF THE CONTROL ARM HAVE FAILED (SPLIT) AND AS RESULT HAVE ALLOWED CONTAMINANTS TO ENTER THE BALL JOINT RESULTING IN ITS REPLACEMENT. I FEEL THESE VEHICLES NEED TO BE COVERED UNDER THE RECALL NOTICE #J17 FOR THE SAME REASON. IT IS A "SAFETY ISSUE" AND HAS NOTHING TO DO WITH BEING WORN. THERE IS A DEFECT IN THE MANUFACTURING PROCESS FOR IF THERE WASN'T THE RUBBER SEAL AROUND THE BALL JOINT WOULD NOT HAVE SPLIT. FOR THE SPLIT ON THE RUBBER BALL JOINT SEAL TO BE NOTICED, A PERSON HAS TO LOOK REALLY CLOSE AT IT. I NOTICED MINE BECAUSE I WAS CHANGING OUT MY FRONT BRAKE PADS AND DID A CLOSE UP INSPECTION. THIS IS OF CONCERN TO NOT ONLY ME, BUT I AM SURE A LOT OF THE OTHER JEEP LIBERTY OWNERS WHO HAVE HAD THEIR VEHICLES FRONT END DROP OUT FROM UNDER THEM WHEN THEY WERE DRIVING. I LIVE IN GEORGIA AND DO TRAVEL TO THE NORTHEAST FROM TIME TO TIME AND ALSO TRAVEL SOUTH TO FLORIDA FROM TIME TO TIME. MY CONCERN IS THIS: BOTH SEALS FAILED ON THE BALL JOINTS. BOTH BALL JOINTS ARE SUBJECTED TO ELEMENTS SIMILAR TO THOSE OF THE VEHICLES IN THE NORTHEAST EVEN MORE SO WHILE ALONG THE COAST OF FLORIDA. THERE HAVE BEEN NUMEROUS BALL JOINT FAILURES ON JEEP LIBERTIES IN GEORGIA AND FLA FOR THE SAME REASON THERE HAVE BEEN BALL JOINT FAILURES ON JEEP LIBERTIES IN THE NORTHEAST. A RESPONSE REGARDING THIS MATTER WOULD BE GREATLY APPRECIATED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429301October 10, 2011
SERVICE BRAKES, HYDRAULIC, PARKING BRAKE:DRIVELINE:HYDRAULIC:HOSES, LINES/PIPING, AND FITTINGS
BREAK LINE CAME APART IN THE MIDDLE BETWEEN THE FIRE WALL AND THE BRAKE CALIPER. *KB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10429306October 10, 2011
AIR BAGS
OWNER(1) DRIVING AROUND TOWN STOPPED TO GET MAIL AT POST OFFICE. OWNER(2) GOT OUT TO GET MAIL AND THE AIRBAGS DEPLOYED WHILE PARKED (THANK GOODNESS)! *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429346October 10, 2011
SUSPENSION, SUSPENSION:REAR
THE REAR CONTROL ARM OF OUR 2005 JEEP LIBERTY CORRODED AND BROKE IN HALF WHILE I WAS DRIVING IN A PARKING LOT GOING ABOUT 10 MILES PER HOUR. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429385October 10, 2011
FUEL SYSTEM, GASOLINE, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
A SIGNIFICANT AMOUNT OF GAS SPILLS OUT OF THE SPOUT AFTER THE AUTOMATIC SHUT-OFF OF THE PUMP'S GAS FLOW. GAS SPILLS DOWN THE VEHICLE, ONTO THE GROUND AND ONTO THE PERSON PUMPING GAS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429227October 9, 2011
ELECTRICAL SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
FAILING WINDOW REGULATOR ON A 2006 JEEP LIBERTY , CHRYSLER IS AWARE OF THE PROBLEM , DOES NOT WANT TO ISSUE A RECALL, OR DO A GOOD WILL FIX . EST. TO FIX OVER $ 500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429164October 8, 2011
AIR BAGS
AFTER SEEING MULTIPLE STORIES REGARDING THE AIRBAGS IN JEEP LIBERTIES RANDOMLY GOING OFF, I NOTICED THAT MOST OF THE INCIDENTS OCCURRED AFTER THE OWNERS MENTIONED SEEING THE AIRBAG LIGHT ON DASHBOARD GOING ON OFF PERIODICALLY. *TR ALTHOUGH THE AIRBAGS IN OUR JEEP LIBERTY HAVE NOT GONE OFF UNEXPECTEDLY, WE HAVE BEEN EXPERIENCING THE AIRBAG WARNING LIGHT GOING ON AND OFF FOR AT LEAST A YEAR. WHEN BROUGHT INTO DEALERSHIP THEY COULD NOT EXPLAIN WHY LIGHT WAS GOING ON AND OFF. I AM CONCERNED ABOUT DRIVING THIS JEEP LIBERTY WITH THE POTENTIAL THAT IT COULD GO OFF. I FIGURED NOTIFYING THE SAFETY COMMISSION WAS THE BEST THING TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429175October 8, 2011
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I OWNED THIS VEHICLE FOR 2 1/2 YEARS, MY JEEP LIBERTY HAS A SUNROOF THAT COMPLETELY OPENS UP THE ROOF AND ALL THE SUDDEN ON TUESDAY SEPTEMBER 27,2011 AROUND 5:45 I WAS DRIVING AND TRY TO OPEN THE SUNROOF A LITTLE AND IT OPEN ALL CROOKED AND WITH THE WIND IT WAS LIFTING UP FROM ONE SIDE I HAD TO PULL OVER AND HOLD IT WITH ONE HAND AND DRIVING WITH MY OTHER HAND I HAD TO DRIVE BACK HOME CALLED THE DEALER WITCH WAS CLOSED AT THE TIME THE NEXT DAY I CALLED THE TOWING TRUCK TO TAKE IT TO THE DEALER CLOSER TO MY HOUSE AND THEY SEND US 35 MIN. AWAY FROM THERE BECAUSE WE HAD TO TAKE IT WERE WE BOUGHT THE VEHICLE AND NOT COVERED BY THE WARRANTY. IT'S BEEN 11 DAYS ALREADY AND I STILL DON'T HAVE MY VEHICLE BACK. I HAVEN'T SEEN THAT MANY VEHICLES WITH THE SUNROOF LIKE MINE AND I'M REALLY WONDERING IF THIS HAS HAPPEN TO SOMEONE ELSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428926October 6, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM
POWER WINDOWS FAIL TO OPEN, OR FAIL TO CLOSE IF EVER OPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428942October 6, 2011
VISIBILITY:GLASS, SIDE/REAR
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE AUTOMATIC WINDOWS WOULD UNEXPECTEDLY OPEN AND COULD NOT BE CLOSED. THE DEALER DIAGNOSED THAT THERE WAS A WINDOW REGULATOR FAILURE. THE CONTACT STATED THAT THE FAILURE WAS A CONTINUAL OCCURRENCE. THE FAILURE MILEAGE WAS UNAVAILABLE AND THE CURRENT MILEAGE WAS 86,000.... UPDATED 10/17/11 *BF THE MANUFACTURER OFFERED TO REPAIR THE VEHICLE FOR $115 COPAY. CHRYSLER REPAIRED THE VEHICLE FREE OF CHARGE ON JAN 10, 2011. THEN FIXED IT SIX MONTHS LATER. THE WINDOW HAS SINCE FALLEN INTO THE DOOR AGAIN. UPDATED 10/28/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428954October 6, 2011
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
THE ESP BAS, TRACTION CONTROL, AND ABS LIGHTS COME ONE RANDOMLY...COULD BE DRIVING, IN PARK, GOING 20 MPH...HAS BEEN GOING ON NOW SINCE APRIL...DEALERSHIP SAYS THEY CANT DO ANYTHING UNLESS THE LIGHTS ARE ON/ACTIVE...THIS MORNING MY BRAKES TRIED TO GIVE OUT ON ME AND IT REALLY SCARED ME...I AM A MOTHER AND NEED TO TRUST THAT I PAID FOR A RELIABLE VEHICLE...AFTER READING ABOUT 30 DIFFERENT FORUMS I AM NOT THE ONLY ONE THAT IS HAVING THIS PROBLEM...THIS NEEDS TO GET FIXED IMMEDIATELY PLEASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428962October 6, 2011
FUEL SYSTEM, GASOLINE
EVERY TIME I GO TO FILL MY JEEP UP, THE GAS TANK OVER FLOWS. IT SHUTS OFF AFTER A SECOND OR TWO, BUT THERE IS A SIGNIFICANT AMOUNT OF GAS THAT GOES ON THE FLOOR, AND ALL OVER MY CAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428972October 6, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TWO WEEKS AFTER PURCHASING A 2006 JEEP LIBERTY, THE REAR LEFT WINDOW DROPPED AND COULD NOT BE ROLLED UP OR DOWN. IT WAS REPAIRED UNDER WARRANTY. THE NEXT TIME IT WAS THE RIGHT REAR WINDOW AND IT COST $429.26. THREE WEEKS LATER THE REAR LEFT WINDOW DROPPED AGAIN. THIS TIME WE CONTACTED JEEP/CHRYSLER AND WERE TOLD THAT ALTHOUGH THE WARRANTY FOR THIS PROBLEM HAD BEEN EXTENDED FOR THE 2006 JEEP LIBERTY THAT MINE WAS NOT INCLUDED BECAUSE IT WAS BUILT IN OCTOBER/2005. THE AGENT SAID NOTHING COULD BE DONE AND THERE WAS NO ONE ELSE TO TALK TO - IT WAS A FINAL DECISION. I CALLED BACK AND WAS TOLD THAT THE PREVIOUS CUSTOMER SERVICE AGENT DIDN'T FOLLOW PROCEDURE AND WAS "STUNNED" AT THE WAY I WAS TREATED AND I WAS THEN ASSIGNED A CASE NUMBER AND A CASE MANAGER. THERE HAVE NOW BEEN 14 PHONE CALLS AND NOTHING HAS BEEN RESOLVED. THIS IS A SAFETY ISSUE. SMALL CHILDREN RIDE IN THE BACK SEAT THAT COULD GET OUT OF SAFETY RESTRAINTS AND BE IN DANGER. THE VEHICLE CANNOT BE LOCKED UP AND SECURED AND IT'S SCARY TO HAVE TO GET INSIDE AN UNSECURED VEHICLE AT NIGHT. THE INTERIOR IS BEING DESTROYED BY CONSTANTLY BEING RAINED AND SNOWED UPON IN A REGION OF THE COUNTRY THAT HAS MORE COLD AND WET WEATHER THAN ANYTHING ELSE. JEEP REFUSES TO ACKNOWLEDGE THAT THERE ARE HUNDREDS OF COMPLAINTS ON THE INTERNET ABOUT THIS PROBLEM, NO STANDARD POLICY BEING FOLLOWED BY JEEP TO GET THIS MANUFACTURER'S DEFECT FIXED, AND NO RECALL FOR A PROBLEM THAT HAPPENS OVER AND OVER AGAIN ON THE SAME VEHICLE. IF JEEP WILL NOT FIX THIS PROBLEM WITH THEIR PRODUCT, THEN CONSUMERS SHOULD UNITE A FILE A CLASS ACTION LAWSUIT BECAUSE THE WAY JEEP IS HANDLING THIS IS JUST PLAIN WRONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428990October 6, 2011
SUSPENSION
I RECENTLY NOTICED ABNORMAL TIRE WEAR (INSIDES BALDING) ON MY FRONT TIRES SO I REPLACED THE TIRES AND TOOK THE VEHICLE FOR AN ALIGNMENT. BEFORE THE REPAIR SHOP WOULD DO THE ALIGNMENT ON THE VEHICLE THE CHECKED THE COMPONENTS TO BE SURE THAT THE WAS NO OTHER PROBLEMS. THEY FOUND THAT THE LOWER AND UPPER BALL JOINTS WERE BAD ON BOTH SIDES AND STATED THAT IT WAS UNSAFE TO DRIVE. I IMMEDIATELY CONTACTED MY LOCAL JEEP DEALER TO INQUIRE ABOUT THE REPAIRS AND TO CHECK FOR RECALLS. THEY ADVISED ME THAT THERE WAS A RECALL ON THE LOWER BALL JOINTS, I ASKED IF THE LOWER BALL JOINTS COULD CAUSE THE UPPER BALL JOINTS TO GO BAD AND THEY SAID THAT IT COULD. I ASKED IF THAT WOULD BE COVERED UNDER THE RECALL AS WELL SINCE THEY COULD HAVE CAUSED THE UPPER BALL JOINTS TO BECOME BAD, AND I WAS TOLD NO THAT IT WOULD ONLY COVER THE LOWER BALL JOINTS. SO MY COMPLAINT IS THAT THE RECALL SHOULD COVER THE UPPER BALL JOINTS AS WELL BECAUSE EVEN AFTER THE REPAIRS ON THE LOWER BALL JOINTS THE VEHICLE IS STILL UNSAFE TO DRIVE IF THE RECALLED PART CAUSED THE PROBLEM TO THE UPPER PORTION AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429020October 6, 2011
SUSPENSION, STEERING
MY JEEP IS MAKING WINDING AND GRINDING NOISES. I THOUGHT THAT IT WAS THE BALL JOINTS WHICH CHRYSLER EVENTUALLY AGREED TO REPLACE SINCE IT IS CONSIDERED A REPEAT RECALL FOR THEM BUT THE NOISE, VIBRATION AND SHIMMY IN THE STEERING HAS PERSISTED AND THE SERVICE DEPT. AT THE DEALER INFORMED ME THAT I ALSO NEED CONTROL ARMS AND SWAY BAR LINKS. THE SERVICE REP TOLD ME THAT IT WAS NOT CONSIDERED TO BE NORMAL WEAR AND TEAR. I CONTACTED CHRYSLER AND THE PERSON ASSIGNED TO MY CASE TOLD ME HE WOULD GET BACK TO ME TO FOLLOW UP. DAYS LATER WHEN I FINALLY TRACKED HIM DOWN IN BETWEEN HIS BREAKS AND PHONE CALLS HE TOLD ME THAT THE DEALER TOLD HIM THAT IT WAS JUST NORMAL WEAR AND TEAR. I HAVEN'T TAKEN MY CAR OFF ROAD AND IT HASN'T BEEN IN THE SNOW OR ON SALTY ROADS. THE LAST TIME THAT I TRIED TO REACH HIM I WAS TOLD THAT HE DID NOT WORK ON WEDNESDAYS. STILL NO RESPONSE FROM CHRYSLER FROM ANYONE REGARDING WHETHER OR NOT ITS A SAFETY CONCERN THAT THEY WILL COVER OR ASSIST WITH. I UPDATED MY CASE WITH THE INFO THAT I WOULD ADD TO YOUR ONGOING INVESTIGATION IF I DID NOT RECEIVE AN UPDATE REGARDING ASSISTANCE FROM THEM. THE JEEP IS 5 YRS. OLD AND IS STILL MAKING A HORRIBLE NOISE ON THE FRONT DRIVER'S SIDE AND I CANNOT GET A RESPONSE OF ANY KIND FROM CHRYSLER. I HAVE A POWER TRAIN WARRANTY IN EFFECT UNTIL THE END OF NOVEMBER. PLEASE LET ME KNOW IF YOU CAN ASSIST WITH EXPEDITING THIS MATTER WITH CHRYSLER SINCE I DO NOT FEEL SAFE DRIVING THE JEEP IN THIS CONDITION. ORIGINALLY, I WAS TOLD BY MY CASE MANAGER THAT EVERYTHING INCLUDING THE CONTROL ARMS AND SWAY BAR LINKS WOULD BE REPLACED ALONG WITH THE BALL JOINTS BUT NOW I'M BEING TOLD THAT IT WAS A MISCOMMUNICATION BECAUSE ITS NORMAL WEAR AND TEAR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428411October 4, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT WAS ACCELERATING FROM A COMPLETE STOP AT 5 MPH WHEN THE AIR BAG WARNING LIGHT ILLUMINATED. SUDDENLY, THE AIR BAGS DEPLOYED ERRONEOUSLY AND BURNED THE CONTACT ON THE ARMS AND BODY. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACTS HOME. THE MANUFACTURER WAS NOTIFIED AND A CLAIM WAS FILED. THE CONTACT WAS ADVISED THAT A REPRESENTATIVE WOULD RESPOND TO HER CALL AT A LATER DATE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 151,112.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10428418October 4, 2011
FUEL SYSTEM, GASOLINE
AFTER FILLING THE VEHICLE WITH FUEL A SIGNIFICANT AMOUNT OF GAS SPITS BACK OUT OF THE FILLER TUBE. THIS IS NOT FROM TOPPING OFF AS IT HAPPENS WHEN THE PUMP HANDLE AUTOMATICALLY SHUTS OFF. ALSO HAS HAPPENED AT MULTIPLE GAS STATIONS. VERY HAZARDOUS AND DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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