Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11762767September 8, 2026
SERVICE BRAKES, UNKNOWN OR OTHER
2025 Jeep Grand Cherokee with approximately 34,214 miles. The vehicle has an ongoing clicking noise during acceleration and deceleration that has been presented to an authorized Jeep dealership for repair on multiple occasions and remains unresolved. The vehicle was returned to the dealership again on September 4, 2026. The repair order documents “CLICKING NOISE WHEN ACCELERATING AND SLOWING DOWN.” The clicking concern originally began much earlier in the vehicle's life and has continued despite repeated service visits and attempts to diagnose the cause. During this most recent visit, the vehicle also had a red brake warning displayed on the dashboard. The dealership advised me that this warning was related to a computer issue that required a reset. The reset was performed and I was advised that the braking system was functioning properly. The warning has not returned as of the date of this complaint. I am including this only as part of the vehicle's service history. My primary concern is the recurring clicking during acceleration and deceleration. The cause has not been identified or corrected despite repeated warranty service visits. The manufacturer has also been notified of this ongoing issue. I have repeatedly requested that my manufacturer case remain open while the concern remains unresolved, but the case has previously been closed despite those requests. The vehicle remains under the manufacturer's warranty. I am submitting this complaint so that the recurring unresolved condition is formally documented with NHTSA in the event that similar complaints are reported by other owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762833September 8, 2026
UNKNOWN OR OTHER
The dashboard material has come loose and bubbled up. This issue is concerning in that: 1) the structural integrity of the dashboard itself is uncertain; failed adhesive alone can't account for this (my photo doesn't do it justice), 2) if allowed to continue, the material has the potential to fully come loose, thus leading to disruption of the visual field to safely see, and 3) materials and debris have the potential to become trapped under the bubbled-up sections, leading to additional concerns such as mildew or mold. It does get warm in Sacramento, but my car is parked inside or in a covered area 95% of the time. In fact, when I first noticed it, it had been parked in a shaded parking garage. I have been in zero accidents. Unfortunately, the other issue, is no one seems to be willing/able to fix it, and it sounds like I will have to be involved in an accident in order to get it done. Which is NOT something I want to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762877September 8, 2026
AIR BAGS, POWER TRAIN
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving 5 MPH, the vehicle jumped. The contact stated that while driving 8–9 MPH, the vehicle jerked, and there was an abnormally loud sound coming from the vehicle. In addition, the air bag warning light was illuminated. The dealer was made aware of the failure. The failure was not duplicated. The vehicle was not repaired. The failure reoccurred. In addition, the contact stated that the transmission was replaced in 2025. The contact was informed that the air bag was not covered under unknown recall. The failure mileage was approximately 42,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762593September 7, 2026
TIRES
Have had two different tires with golf ball size knots come up on sidewall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762372September 5, 2026
POWER TRAIN, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
While maneuvering in a parking garage and switching between reverse and forward, the engine suddenly and unprompted revved excessively, sounding as though the accelerator pedal was floored. The vehicle forcefully lunged forward against braking pressure into a cement wall, causing front-end damage to the vehicle. Cruise control was completely disabled and no check engine light or warning indicators illuminated on the dashboard. At no time did I feel like I had control over the car. I sustained some contusions. No one was in the vicinity at the time; however, other cars and/or people could have been struck. The vehicle has yet to be examined by anyone although I am in the process of arranging for an autobody repair shop. Prior to this, the car was in its usual state of health without any issues.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11762104September 4, 2026
SUSPENSION, STEERING
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that the vehicle swayed from side to side without warning while driving at highway speeds, and the contact lost control of the vehicle. Additionally, there was an abnormal clunking sound coming from the vehicle while driving over bumps in the roadway or making a sharp turn. Upon a dealer inspection, the rear passenger’s side knuckle assembly bolt was found to be snapped, resulting in damages to the front suspension bushing. The contact associated the failure with NHTSA Campaign Number: 24V132000 (Suspension, Steering); and the manufacturer stated that the VIN was not included in the recall and directed the contact to file a report with the NHTSA Hotline. The vehicle was not yet repaired. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762191September 4, 2026
STRUCTURE:BODY:HATCHBACK/LIFTGATE
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while the vehicle was parked and attempting to use the key fob to open the hatch, the hatch failed to open. The contact opened the hatch manually, and a bolt became loose, and the hatch struck the contact on the back. The contact’s back was sore from the impact and hurt while moving. The service center where the vehicle was purchased was contacted, and an appointment was scheduled. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762286September 4, 2026
UNKNOWN OR OTHER
Exhaust system design defect. Original manifold system started to fail at approximately 40,000 miles, allowing CO gasses to enter vehicle cabin exposing passengers, including children, to potentially deadly exhaust fumes. Jeep, Jeep Service Centers have known since at least service bulletin 09-19-23 that the hangers and brackets used in the manifold system are not robust enough in design to “accommodate thermal expansion and engine movement without breaking or leaking.” I was never alerted to this. Addressing this via an unnoticed bulletin rather than a recall not only put me in physical danger, but ran out the clock so it could not be addressed as a warranty issue. Apparently, the manifold warps, gaskets fail, the vibration shears support bolts, and the carbon monoxide leaks into the car through the ventilation system upon warmup. Depending on severity perhaps the entire drive. Attached file is a $4200 estimate presented to me by the dealership where I originally purchased the car, preparing me for what I might have to pay out of pocket to fix the leaking exhaust system. There was no preemptive maintenance for this issue I could have had done, aside from not driving my car. Ever. I assumed when I bought the car that the manufacturer would not knowingly allow me to purchase a vehicle that pumps exhaust fumes directly into the cabin. I was wrong. This is a defect Jeep is obviously well aware of, and they chose to put their customer’s in harm’s way rather than taking action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761847September 3, 2026
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
I am writing to make you aware of a safety issue that I have encountered with my 2020 Jeep Grand Cherokee Laredo. On August 21, 2026, the gas pedal/throttle control just fell off as I was driving myself and infant on a busy three lane thoroughfare in [XXX]. I went to slow down the car by braking, but it was very difficult. I went into an empty bus lane so as not to get rear ended or crash into something. Finally, the car systems ceased. No warning lamps came on ever or any messages. I had no problems with the car prior to this occurring. As I said previously, I had my infant in the car with me at the time and never expected for a gas pedal/throttle to literally fall off. I didn't think that cars would be made for this to ever happen. This could've been a major tragedy. I usually commute to work on major highways with tractor trailers and trucks, but I was off that day luckily. We could have been killed. I had to have a flatbed bring it to a Jeep dealer in Nanuet, NY where they took possession of the car and car part. I did take phots of the part though. The Jeep dealer Rockland Chrysler Dodge Jeep Ram in Nanuet, NY repaired the Jeep. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761870September 3, 2026
ENGINE, UNKNOWN OR OTHER
We found a huge spillage in our driveway and it had a color of yellowish Brown. Took it to the dealership tech found oil and coolant were mixed together and coming out of the overflow tank. Because the oil in the coolant mixed together, it went through all the components in the engine and it is a total loss. The car does not work and it needs a new engine. Had another independent car shop. Look at the car in they agreed. We had no signs of warning of anything being wrong with the car. It ran fine. The temperature gauge remained normal and never overheated. I am reading about a class action lawsuit about this situation that happened to multiple Jeep Grand Cherokees. Since the dealership told us it's a total loss. If you wanted to fix it, it will cost us over $10,000. The mechanic told us that this is not drivable even if you try to drive the engine will 09lock up and you can get into a major accident or even cause one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761618September 2, 2026
VISIBILITY/WIPER, UNKNOWN OR OTHER
The factory-installed 8.4-inch Uconnect touchscreen/display in my 2020 Jeep Grand Cherokee is delaminating internally causing bubbling under the screen surface. The layers of the touchscreen are separating even though the screen has not been physically damaged. The Uconnect system and vehicle are available for inspection upon request. The delamination affects the touchscreen used to operate and display multiple vehicle functions. As the screen deteriorates, it can become difficult to read or operate and may result in unintended or “ghost” touchscreen inputs. This can create a driver distraction while the vehicle is moving and may interfere with the driver’s ability to reliably use information and functions displayed through the Uconnect system, including the rear-view camera display when backing up. The condition appears to be progressive and raises concern that the display could become increasingly unreliable. Yes. The vehicle was presented to an authorized Jeep dealership, and the delamination of the factory Uconnect touchscreen was confirmed. The dealership also attempted to determine whether Stellantis would provide repair cost assistance, but advised that its system would not allow a goodwill request because of the vehicle's expired warrenty. The car is only 6 years old and has less than 60,000 miles. Stellantis refuses to provide any assistance. Jeep dealership states it is a $1500 repair. The vehicle and Uconnect screen have been inspected by an authorized Jeep dealership. The vehicle has not been inspected directly by Stellantis, police, or an insurance representative. There were no warning lamps or vehicle warning messages before the screen began delaminating. The first noticeable symptom was visible separation/bubbling within the touchscreen display. The condition has progressively worsened. There was no impact, physical damage, or other event that caused the screen to separate. Symptoms first appeared in August 2026.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761680September 2, 2026
VEHICLE SPEED CONTROL
system works intermittently--sometimes won't engage--other times suddenly cuts off when engaged
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761347September 1, 2026
EXTERIOR LIGHTING:HEADLIGHTS
I recently was driving and my headlights went out, then smoke appeared on the passenger side of my car and immediately caught fire and my car was completely burned down.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11761413September 1, 2026
SEATS
In approximately early to mid-August 2026, I was driving my 2018 Jeep Grand Cherokee at approximately 40 mph when the passenger-side Active Head Restraint (AHR) suddenly deployed without any collision, rear impact, or other event that should have caused it to deploy. There was no passenger in the seat at the time, so fortunately no one was struck or injured. The vehicle had approximately 55,179 miles at the time of the incident. Its current mileage is 55,279 miles. Following the unexpected deployment, the passenger-side head restraint developed a persistent rattling condition. I brought the vehicle to Naples Chrysler Dodge Jeep Ram for inspection. The dealer advised that the head restraint would need to be replaced and provided an estimate of approximately $1,001.95, including parts and labor. I subsequently contacted Jeep Customer Care regarding the problem. My case was assigned Case Number 97938645 and was initially characterized as a high-priority Repair Cost Assistance matter. I was later advised that Goodwill assistance was not available for my 2018 vehicle. I am submitting this complaint because the Active Head Restraint is a safety device, and it spontaneously deployed while the vehicle was traveling approximately 40 mph, without a collision or rear impact. I am concerned that an inadvertent deployment of this safety device could strike and injure an occupant or potentially create a dangerous distraction or loss-of-control situation if it occurs while the vehicle is moving. I understand that certain 2014–2018 Jeep Grand Cherokee vehicles have been subject to FCA warranty-related action concerning Active Head Restraint inadvertent deployment. I am not asserting that my particular VIN qualifies for that coverage; I am reporting the actual safety event and asking NHTSA to consider it in evaluating this potential safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761030August 31, 2026
ENGINE, ELECTRICAL SYSTEM
I have purchased brand new a 2026 Jeep Grand Cherokee The engine is the new 4 cylinder hurricane engine with turbo I have had multiple incidents of flat to dull pick up when in motion between the speeds of 15-30 mph resulting in multiple near misses for serious accidents. I submitted a ticket with Jeep, had the vehicle reviewed by my dealer only to be told this is within normal limits Two days ago my vehicle went into full rattle mode and shut down on me in an intersection causing another near miss. My jeep is in the shop again as of this writing i also have had multiple shutdowns of my electronic screens when the vehicle is under load.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761114August 31, 2026
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Subject: 2018 Jeep Grand Cherokee – Sudden Loss of Power, PCM Failure, Electrical Failures, and Concern Regarding Recall-Related Symptoms I am filing this complaint because my 2018 Jeep Grand Cherokee experienced a sudden and unexpected loss of power while I was driving, and I am very concerned about the safety implications and the possible connection to the recall-related electrical problems associated with this vehicle. Before the final failure, my Jeep had been experiencing electrical and starting problems. The alternator failed, the batteries went bad, and I had already paid for multiple diagnostics and repairs. At the time, we did not understand that these problems could potentially be leading to or connected with a PCM failure. I have spent approximately $800 on diagnostics and parts trying to determine and repair the cause of these issues. The most serious incident occurred when I was driving near a school and approaching a stop sign. The Jeep suddenly began losing power and would no longer operate normally. I did not receive an adequate warning that the vehicle was about to completely shut off. The dashboard/screen began flashing, electrical functions began going out, and the vehicle progressively lost power. I was able to slowly move the Jeep toward the right side of the road before it completely shut off. The Jeep then would not start again. This was extremely frightening because the vehicle lost power while I was operating it in an area where there were other vehicles and children nearby. I was concerned about my ability to safely get the vehicle off the roadway and about what could have happened if the Jeep had completely lost power in moving traffic or at a higher speed. The vehicle has since been diagnosed as having a PCM failure. I have already paid for diagnostics rather than simply bringing the vehicle in without any prior information about the problem. Despite this, the Jeep dealershiphas my vehicle now to determine if this is part of recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761119August 31, 2026
SUSPENSION
I was driving down that interstate where I felt that back end of the Jeep drop. I did not hit a bump or anything. When I got out of the vehicle I noticed a significant drop in the height of the vehicle. At first I though something happened with the shocks. My vehicle was repaired with the recall 23V413 however for some reason it didn't make 26V051 recall. I took it to the dealership and they said since it wasn't on the 26V051 recall they would not fix it. I think the repair for the 23V413 did not hold or work and this could cause significant problems. I'm not sure where the coil fell off but I think could cause significant damage or injury if it flew off and hit another vehicle or caused me to have significant steering issues on the interstate. The dealership did confirm that the rear coils did fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760843August 31, 2026
SEATS
My 2022 Jeep Grand Cherokee 4xe has developed a recurring safety defect involving the front passenger seat lumbar-support system. Without any input from the passenger or driver, the pneumatic lumbar bladder will randomly begin inflating and continue until it reaches maximum inflation. When this occurs, the lumbar support protrudes significantly into the seatback and forces the passenger’s torso forward from the normal seated position. The passenger cannot reliably stop or reverse the inflation using the seat controls. This can interfere with proper seating posture and seat-belt positioning and creates a potential safety risk, particularly if the malfunction occurs while the vehicle is moving. There is no readily accessible owner method to manually vent or deflate the bladder when it becomes stuck. Correcting it directly would require disassembling the seat or accessing pneumatic components, potentially affecting warranty coverage. As a result, the passenger seat can become effectively unusable until the vehicle is serviced. The malfunction is unexpected, can distract the driver and passenger, and physically alters the occupant’s seating position without command. I believe this is more than a comfort issue and represents a potential safety defect in the powered/pneumatic seat system. I am requesting that NHTSA investigate whether similar unintended lumbar inflation failures are occurring in other 2022 Jeep Grand Cherokee and Grand Cherokee 4xe vehicles and whether manufacturer corrective action or a recall is warranted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760893August 31, 2026
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
CRITICAL VEHICLE SAFETY COMPLAINT - CHRONIC MULTI-SYSTEM DEFECTS The vehicle is a 2023 Jeep Grand Cherokee 4xe operating under severe chronic safety non-compliance. The vehicle has an active, un-remedied engine block casting sand contamination fire/loss of propulsion and crash risk (FCA 78C / NHTSA 25V-766) listing 'Parts Unavailable.' It also carries an open side-curtain airbag deployment failure recall (NHTSA 26V-328). Furthermore, the vehicle experiences intermittent climate control and HVAC failures where the heating, air conditioning, and windshield defroster loops completely disable while in motion on the highway. This directly mirrors the safety vulnerabilities detailed in federal recall 24V-111 (FCA 04B), where faulty hybrid control processor software leaves the front windshield defogger inoperable. When this occurs, the windshield instantly fogs over at high speeds, resulting in an unrecoverable, immediate loss of forward visibility. In addition, temperatures in the summer are between 100 and 120 degrees. Having no air conditioning during this time is a health and safety concern. Dealership technicians state they 'cannot replicate' the issue, forcing me to operate a vehicle that routinely violates Federal Motor Vehicle Safety Standard No. 571.103. Operating this highly volatile hybrid asset on a regular 4.5-hour remote highway commute to act as a caregiver for an elderly parent presents a life-threatening environment. The vehicle is a severe liability threat due to active fire and crash risk, structural airbag failure, and sudden visibility blinding.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761006August 31, 2026
AIR BAGS
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while driving 55 MPH, the vehicle unexpectedly ran over an object, causing the vehicle to jerk hard to the left. The contact stated that the guard rail became lodged against the tire, causing the vehicle to turn in the opposite direction into oncoming traffic. The contact stated that the two passenger-side wheels swung, causing the vehicle to leave the roadway and drove into a ravine. After the crash, the contact stated that the air bags did not deploy. The contact sustained injuries and was transported to a local emergency room. The contact sustained deep tissue contusions, a fractured sternum and tailbone, and fluid was found near the heart due to the contact striking the steering wheel during the crash. A Police report was filed. The vehicle was towed to a salvage yard. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was not available.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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