Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#719104February 23, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT ROTORS WARP CAUSING STEERING WHEEL SHIMMY. RESURFACED 4 TIMES, BUT PROBLEM PERSISTS. JEEP WILL NOT DO ANY MORE THAN RESURFACE ROTORS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719115February 23, 2000
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, AIR BAGS, STRUCTURE:BODY:DOOR
AIR BAG LIGHT COMES ON, DOOR LOCKS CYCLE AND WINDOWS WILL NOT OPERATE. THE ONBOARD COMPUTER RECORDS THE FAULT. THIS HAS OCCURED MANY TIMES OVER THE LAST 28,000 MILES. THE DEALER HAS REPLACED MOST OF THE AIR BAG ELEMENTS TWICE AND THE DOOR LOCK SWITCHES. THE JEEP HAS BEEN TO THE DEALER 9 TIMES, WORKED ON FOR 59 DAYS, DRIVEN BY THE DEALER 1141 PLUS MILES AND THE FAILURE OBSERVED BY THE DEALER. THE FAILURE STILL EXISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#551016February 22, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT PRIOR TO RECALL NOTIFICATION, REQUESTING REIMBURSEMENT (99V-340). *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857297February 22, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WHEN THE SPARE TIRE IS USED, WHILE IN 4- WHEEL DRIVE MODE, FRONT DIFFERENTIAL OVERHEATS, AND THE VEHICLE GETS STUCK IN 4-WHEEL DRIVE. MANUFACTURER HAS BEEN NOTIFIED. A RECALL HAS BEEN ISSUED ON SIMILAR EXPLORER'S. HOWEVER, THIS VEHICLE WAS NOT INCLUDED. MANUFACTURER WAS NOT NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857347February 22, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AFTER HAVING THE BRAKE PADS REPLACED DEALER NOTICED ROTORS WERE RUSTING OUT OR FLAKING WHICH WAS CREATING AN UNSAFE CONDITION. ALSO, DUE TO THE BRAKE ROTORS FLAKING, HUB MAY EVENTUALLY SEPARATE FROM THE ROTORS. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#550347February 22, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VEHICLE EXPERIENCED FAILURE OF THE RECALL (99V-340) PRIOR TO NOTICE, OWNER REPLACED ALL ROTORS AND PADS AS WELL. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#718923February 18, 2000
SEAT BELTS:FRONT:RETRACTOR
I HAVE CONTACTED A DEALER FOR REPAIRS. THE DEALER INFORMED ME IT WILL COST 400.00 TO REPLACE THE SEAT BELT AND RETURNING MECHANISM. I FEEL THAT SEAT BELTS SHOULD NOT FAIL UNDER NORMAL USAGE. DO I HAVE ANY RECOURSE? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#718900February 17, 2000
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ON 2 SEPARATE OCCASIONS ENGINE REPEATEDLY LOST POWER AT HIGHWAY SPEED. FIRST INCIDENT, ENGINE CHECK APPEARED & DEALER REPLACED OXYGEN SENSOR. SECOND INCIDENT (2 WEEKS LATER) DEALER UNABLE TO DETERMINE PROBLEM & STILL LOOKING. HAS NEVER HAPPENED DURING CITY DRIVING. KEEPING GAS TANK FULL APPEARS TO ELIMINATE PROBLEM, BUT MAY BE COINCIDENTIAL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#718850February 16, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
SEVERE VIBRATION OF STEERING WHEN BRAKES ARE APPLIED AT SPEEDS IN EXCESS OF 45 MPH. PROBLEM FIRST MANIFEST ITSELF AT AROUND 9,000 MILES. DEALER TURNED THE ROTORS. PROBLEM REAPPEARS AT 16,000 MILES. DEALER SAYS ROTORS AGAIN NEED TO BE TURNED. WILL NOT ACKNOWLEDGE THAT THE ROTORS AND/OR BRAKING SYSTEM IS DEFECTIVE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#856986February 15, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
AFTER SHIFTING INTO PARK NOTICED FUEL DOOR LEFT OPEN. WITHIN 30 SECONDS OR LESS VEHICLE STARTED TO ROLL BACKWARD. TRIED TO JUMP INTO VEHICLE, BUT OPEN DOOR PUSHED CONSUMER OUT OF THE WAY. VEHICLE COMMENCED TO PICK UP SPEED AND SPINNED OUT OF CONTROL UNTIL IT RAN INTO THE CAR WASH BUILDING. DEALER SERVICE DEPT. NOTIFIED , RUDE AND WOULD NOT PROVIDE PHONE NUMBER FOR CHRYSLER. TWO OTHER ACCIDENTS OCCURRED DUE TO DEFECT. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#718812February 15, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THIS VEHICLE REPEATEDLY STALLS DURING OPERATION. IT HAS HAPPENED TO ME SEVERAL TIMES IN COMMUTER TRAFFIC, NECESSITATING A COMPLETE STOP AND SHIFTING INTO PARK IN ORDER TO RESTART THE VEHICLE. THIS HAPPENS IN THE TRAFFIC LANES IN MOVING TRAFFIC. I FEAR THIS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#718724February 14, 2000
POWER TRAIN:DRIVELINE:DRIVESHAFT
EXCESSIVE DRIVELINE WHINE AT SPEEDS ABOVE 55MPH, WHEN ACCELERATING & DECELERRATING. VERY ANNOYING/ UNABLE TO REMEDY SITUATION WITH DEALER. CALLED JEEP CUSTOMER SERVICE. NO HELP AT ALL, DEALER SAYS NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#718730February 14, 2000
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
THE ENGINE MANIFOLD ON MY VEHICLE IS TOTALLY CRACKED, WHICH CAN RESULT IN DIRECT CARBON MONOXIDE INHALATION AND/OR POSSIBLY A FIRE. IN ADDITION THIS IS A VERY EXPENSIVE PART AND EXPENSIVE SERVICE, WHICH SHOULD NOT GO BAD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#718672February 12, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
PURCHASED VEHICLE FROM MCCUNE CHRYSLER-PLYMOUTH-JEEP AS A PREVIOSLY OWNED VEHICLE THAT JUST FINISHED A LEASE. ON 02/08/2000, WHILE DRIVING HOME FROM BOWLING, THE TRANSMISSION WOULD NOT UPSHIFT CAUSING THE ENGINE RPMS TO CLIMB TO 4-5,000 RPM'S (CONTINUED HOME, 7 MILES). WIFE NEXT DAY 02/09/2000, TOOK KIDS TO SCHOOL AND ON THE FREEWAY TO HER MOM'S HOUSE ( A DISTANCE OF ONLY 5 MILES), TRANSMISSION FAILED TO STAY ENGAGED, SHE CREPT HOME AT ABOUT 5-15 MPH. THIS TRANSMISSION WAS SERVICED EVERY 12-18,000 MILES. THE LAST SERVICE DONE WAS AT 70,150 MILES, (ATF+3, FILTER&GASKET)FAILURE HAPPENED AT 77,740 MILES, I WAS STUNNED! I CALLED MCCUNE AND ASKED IF THERE WAS A RECALL AND IF THERE WAS ANYTHING THAT THEY CAN DO, I WAS GIVEN AN ESTIMATE OF $2,200+, AND WAS TOLD THERE WAS NO RECALL. I TOOK THE JEEP DOWN TO A LOCAL TRANSMISSION SHOP (CORONAS TRANSMISSION) AND WAS TOLD THAT THE TRANSMISSION WAS "BURNT UP". WENT TO GET A SECOND OPINION AT AAMCO, GIVEN ESTIMATE OF $1800+. I WAS SO DISAPPOINTED THAT A "TOP-OF-THE-LINE JEEP GRAND CHEROKEE LIMITED 4X4" FAILED TO PERFORM AT SUCH A LOW MILEAGE. IN MY DISHEARTENED STATE, ON 02/11/2000 I TRADED MY PRIDE AND JOY (TOOK A HEAVY LOSS) FOR A FORD EXPEDITION XLT. AS MUCH AS I LOVED MY JEEP'S STYLING, PERFORMANCE AND LUXURY, I WILL NEVER BUY ANOTHER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#550913February 11, 2000
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
THE REAR WINDSHIELD WIPER CEASED OPERATING DEALER REPLACED MOTOR WITH A USED MOTOR WITOUT CONSUMERS PERMISSION. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#856737February 11, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
RECALL 99V340000 CONCERNING FRONT BRAKE ROTORS WERE NOT SENT TO CONSUMER. ALSO, SHE HAS BEEN THE ONLY OWNER OF THIS VEHICLE. CONSUMER CONTACTED MANUFACTURER. MANUFACTURER NOTED THAT VEHICLE WAS INCLUDED IN THE RECALL. HOWEVER, THEY NEGLECTED TO SEND THE INFORMATION TO CONSUMER. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#856665February 10, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION HAD TO BE TOTALLY REBUILT WITHIN 70,000 MILES . PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#856674February 10, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE ROTORS ARE WARPED. WHEN BRAKES ARE APPLIED WHEELS JUMP AND WOBBLE. THE BRAKES RESPOND IRREGULARLY. DEALER HAS BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#718555February 10, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING AT 55MPH THE FRONT LEFT WHEEL LOCKED UP, CAUSING LOSS OF CONTROL. THE DRIVER BROUGHT THE VEHICLE UNDER CONTROL AND WAS ABLE TO GUIDE IT TO THE SHOULDER. THE LEFT FENDER WAS TORN UP AND WHEEL/TIRE DAMAGED. THE INCIDENT COULD HAVE EASILY CAUSED A MAJOR ACCIDENT TO BOTH ONCOMING AND SAME-DIRECTION TRAFFIC. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#718580February 10, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I'VE HAD THE ROTORS FAIL (WARPED) 6 TIMES IN 29,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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