Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#722594May 12, 2000
UNKNOWN OR OTHER
REPORTED BY INSURANCE COMPANY FOR JANE T EPSTEIN (AMEX ASSURANCE, CLAIMS ADJUSTER - KENDA GERBERS PH# 800.872.5246 X5575). PLEASE CONTACT JANE DIRECTLY FOR ANY MISSING/QUESTIONABLE INFO. SHE CAN BE REACHED AT LISTED PH#S AFTER 05.14.00. SHE HAS CONTACTED LOCAL CHRYSLER DEALERSHIP BUT HAS NOT RECEIVED ANY RESPONSE. DEFECT CAUSED DAMAGE TO VEHICLE ($7516.17) AND HER RESIDENCE GARAGE. THANK YOU FOR YOUR TIME - KENDA L GERBERS, AMEX ASSURANCE CLAIMS ADJUSTER. NO SAFETY DEFECT LISTED IN THE SUMMARY. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#722548May 11, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE STALLED TWICE WITHIN 1 WEEK AT 55 MPH ON MAJOR HIGHWAY WITH DAUGHTER IN VEHICLE. MECHANIC CANNOT PINPOINT PROBLEM. I SEE MANY COMPLAINTS ABOUT THIS ON THIS WEBSITE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722561May 11, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THIS TRUCK IS A LEMON, I WILL NEVER BUY AMERICAN AGAIN. THE JEEP IS UNSAFE ROTORS WARP AND CAUSE SEVERE CONTROL PROBLEMS WHILE BRAKING. I WILL BE STARTING A NEW WEB PAGE TO GET THE WORD OUT ABOUT THIS UNSAFE VEHICLE AND RETURN TO THE FAITHFUL NISSAN FAMILY AND PURCHASE A PATHFINDER *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722505May 10, 2000
VEHICLE SPEED CONTROL
CAR WAS IN REVERSE AND LURCHED FORWARD. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#722456May 9, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING, ENGINE STOPS AND LOCKS THE STEERING WHEEL RESULTING NO CONTROL ON THE JEEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9001185May 9, 2000
SUSPENSION:REAR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
BRAKES PULSATE CAUSING PULLING AND STEERING WHEEL VIBRATION, REPLACED PADS AND ROTORS, REPLACE ALL FOUR ROTORS THE SECOND TIME, SCRAPING NOISE FROM REAR AXLE, BAD END BEARING AND CRACKED SKIN IN REAR AXLE, REPLACED REAR AXLE GEAR SET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#861579May 8, 2000
FUEL SYSTEM, OTHER, FUEL SYSTEM, GASOLINE
WHILE DRIVING ON INTERSTATE NOTICED LOSS OF POWER, VEHICLE APPEARED AS IT WAS GOING TO STALL. PULLED OVER TO THE SIDE OF THE ROAD, GAVE IT GAS, AND VEHICLE JUST DIED. PUT IN GAS, DROVE IT TO THE SERVICE STATION, AND ADDED MORE GASOLINE. IT WAS READING A FULL TANK, BUT IN REALITY, IT WAS EMPTY. CONTACTED THE DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722307May 5, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, VEHICLE SPEED CONTROL:CRUISE CONTROL, VEHICLE SPEED CONTROL
INTERMITTENT ENGINE IDLE PROBLEM. OCCURS WHEN ENGINE IS FULLY WARMED UP AND IN GEAR AND AT A FULL STOP. ENGINE IDLE SPEED WILL FLUCTUATE BETWEEN 300 & 600 RPM . WHEN THIS HAPPENS, ENGINE ROUGHNESS IS VERY NOTICABLE AND ON OCCASSION IT WILL STALL. ON THE FIRST VISIT TO THE DEALER, THE COMPUTER WAS REPROGRAMMED AS PER A TSB. THIS DID NOT SOLVE THE PROBLEM. SECOND VISIT, CHRYSLER ADVISED THE DEALER TO REPLACE THROTTLE POSITION SENSOR. AGAIN THE PROBLEM STILL EXISTS. THE DEALER HAS NOTIFIED CHRYSLER AND IS STILL WAITING FOR AN ANSWER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722315May 5, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
EXTREME PULSATION IN FRONT BRAKES. ROTORS HAVE BEEN CUT ONCE, REPLACED AT 30,000 MILES, AND NOW DOING IT AGAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722283May 4, 2000
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#861418May 4, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE ROTORS ARE WARPING ABOUT EVERY 10,000 MILES DUE TO OVERHEATING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#861443May 4, 2000
AIR BAGS:SIDE/WINDOW
ON A RAINY EVENING AS VEHICLE WAS APPROACHING A STOP SIGN IT VEERED INTO ANOTHER VEHICLE, AND DRIVER'S SIDE AIRBAG DIDN'T DEPLOY. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#861459May 4, 2000
SEATS
FRONT SEAT BROKE, BOLT CAME LOOSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#552087May 3, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT BRAKE ROTORS FAILED PRIOR TO RECALL NOTICE 99V-340. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722220May 3, 2000
SUSPENSION
LOW RYTHMATIC DRONING NOISE WHEN DRIVING DOWN THE HIGHWAY. DELAR SAYS THIS IS TYPICAL FOR JEEP GRAND CHEROKEES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722241May 3, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT, TIRES
WE HAD A TIRE BLOW OUT. WE PULLED OVER & CHANGED THE PASSENGER REAR TIRE WITH (UNUSED FACTORY SUPPLIED SPARE). TIRES ON THE VEHICLE WERE TO FACTORY SPEC. THEN DROVE A TOTAL OF APROXIMATELY 25-28 MILES. OWNERS MANUAL SAID DRIVE 50 MILES AN HOUR AND LESS THAN 50 MILES DISTANCE. APPROX 10 MILES FROM THE FLAT, THERE WAS A STRANGE SMELL AND THE JEEP STARTED SURGING. WE PULLED OVER AT ABOUT TEN AND TWENTY MILE DISTANCES TO MAKE SURE SOMETHING WASN'T LEAKING OR RUBBING UNDER THE VEHICLE. FINDING NOTHING WE PROCEDED TO DRIVE HOME. WHEN WE GOT HOME THERE WAS A OIL/GREASE LOOKING MATERIAL RUNNING OUT FROM THE FRONT DRIVERSIDE OF THE ENGINE COMPARTMENT, AND SMOKE COMING FROM UNDER THE HOOD. WE TOOK IT TO A LOCAL SHOP THE NEXT DAY. THE SHOP OWNER SAID THE TRANSFER CASE HAD OVERHEATED AND BLOWN THE GREASE OUT INTO THE ENGINE COMPARTMENT. HE THEN CALLED THE NEAREST JEEP DEALER APPROXIMATELY 40 MILES. THEIR SERVICE MANAGER SAID THAT SOME OF THE JEEP GRAND CHEROKEES HAD BEEN RECALLED BECAUSE THE SPARE TIRE WAS NOT TO BE USED. I CALLED THE JEEP CUSTOMER SERVICE LINE AND EXPLAINED TO THEM WHAT HAPPENED. THEY GAVE ME A CASE NUMBER 7077341, AND TOLD ME THAT I WOULD HAVE TO TOW THE JEEP TO THE DEALER ON A FLAT BED (TO NOT FURTHER DAMAGE THE VEHICLE) FOR THEM TO INSPECT IT BEFORE THEY WOULD DECIDE TO PAY ANYTHING ON IT. AFTER I DELIVERED IT TO THE RADCLIFF DEALER ON A FLAT TRAILER THEY CALLED BACK AND SAID THAT IT WAS DAMAGED AND THAT THE WOULD SUBMIT THE CLAIM TO CHRYSLER. WE WERE TOLD ON THE 28TH BY THE JEEP DEALER'S SERVICE MANAGER THAT JEEP WOULD NOT PAY ANYTHING BECAUSE WE WERE THE THIRD OWNER. THE VEHICLE HAD NEVER HAD ANY TROUBLE BEFORE AND WERE HAPPY WITH IT. NO WHERE IN THE OWNERS MANUAL DID IT STATE THAT YOU WILL DAMAGE YOUR VEHICLE IF YOU USE THE SPARE TIRE SUPPLIED BY THE FACTORY. WE DON'T SEE HOW WE COULD BE AT FAULT FOR USING THE EQUIPMENT PROVIDED BY JEEP IN THE MANNER TOLD. WE WERE TOLD THAT THIS IS WELL KNOWN BY JEEP, BUT THEY WILL NOT GIVE ANY HELP ON THE REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#861319May 3, 2000
VEHICLE SPEED CONTROL
WHILE VEHICLE WAS IN PARK WITH THE MOTOR RUNNING, IT JUMPED INTO REVERSE. TOOK OFF AND HIT A POLE. VEHICLE WAS TAKEN TO THE DEALERSHIP AND REPAIRED. *AK *ML
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#861347May 3, 2000
SUSPENSION:REAR:SPRINGS:AIR SUSPENSION SYSTEM
WHEN DRIVING AND UPON ACCELERATION CONSUMER NOTICED A NOISE COMING FROM THE REAR OF VEHICLE. CONSUMER HAS CONTACTED THE DEALER, DEALER WAS AWARE OF THE PROBLEM. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722179May 2, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, STRUCTURE:BODY
STALLED ON MANY OCCASIONS IN STOP AND GO TRAFFIC. HAS BECOME VERY DANGEROUS WITH POTENTIAL FOR ACCIDENT. EXTREMELY UNRELIABLE WITH POOR BUILD QUALITY. DEALER UNABLE TO RESOLVE THE STALLING PROBLEM. LONG LIST OF PROBLEMS IN THE FIRST 27,000 MILES. VERY UPSET WITH THIS VEHICLE AND CHRYSLER DOESN'T SEEM TO REALLY CARE AT ALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722195May 2, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ROTORS WARPED AT 24,000/30,000/33,000 WITH SQUEALING. CAUSES BRAKES TO VIBRATE SEVERLY WHEN BRAKING. DEALER SAYS NORMAL WEAR AND TEAR. PUTTING 3RD SET OF ROTORS ON 5/4/00 AT 33000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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