Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11609266August 18, 2024
UNKNOWN OR OTHER
The radio screen starting developing bubbles on each side. After speaking to several dealers by phone they are telling me this is very common with this yr vehicle that the screen is delaminating and Jeep will not cover this. For my concern how and who do I contact? Beings this system controls the heated seats is this eventually at some point going to stop working? Each time I turn on these seats I am concerned the heat will not shut off and if traveling a distance I do not want to get burnt. Could you please help/assist as I do have a friend that was burnt from a heated car seat. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609110August 17, 2024
FUEL/PROPULSION SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609082August 16, 2024
ENGINE
The component that failed is the EGR cooler. It’s available upon request for inspection. This component can crack and cause the car to start on fire and it’s currently cracked causing the car to not be able to be driven. The recall occurred in 2020 and I was told by three different dealerships including the one that fixed it foxchrysler in Canada and they all stated the recall had been remedied. The vehicle was taken to four separate mechanics for inspection. The warning lamps that are illuminated are the check engine light, service AWD, and service electric throttle control module and the code comes back as the EGR cooler when the vehicle is ran through the diagnostic system. They first appeared July 19th 2024. I called the dealership I bought the truck from who informed me the whole recall wasn’t fixed and to contact an authorized dealership in my area to get it fixed. (Motor Cars of Lansing, MI) I spoke with the dealership who they referred me to (Griffin Jeep and Chrysler S 27th street Milwaukee WI) they informed me that the recall was marked as complete effective 03/31/2021 and to call the dealership they fixed the recall in Canada and see if it had a warranty. Spoke with a rep at Fox Chrysler in Canada who informed me the part only had a two year warranty and would’ve expired 03/31/2023. My car is a used car that only had a one year warranty and I would have to pay for this part that was recalled out of pocket that could run me anywhere from $700-$10,000 which is way more than the car is worth
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608673August 15, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
My instrument cluster (where the speed, gas level, engine temperature, etc. Is displayed) had completely blacked out. It was periodically coming on. But it's not coming on at all anymore. I've taken it to the dealership, had it replaced (with a used part), had the wiring checked, also tried reprogramming the instrument cluster. Nothing has worked. There was a recall for this same exact problem, with the same exact vehicle except my vehicle was manufactured 3 months after the recall notice called for vehicle manufactured through Aug 2013 my was November 2013. I feel that my vehicle also should've been part of that recall notice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608860August 15, 2024
AIR BAGS
There is a faulty connection so the airbags may not deploy
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608414August 14, 2024
UNKNOWN OR OTHER
The screen to the radio and the navigation is delaminating. This is a safety concern as the screen is uncontrollable and can not be used. This was confirmed by a Jeep dealership. Jeep will not acknowledge the problem or repair the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608555August 14, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
So I just bought this car from a dealer about a year now and I was driving down the fwy. Heading to work And suddenly my car turned off and my steering wheel got really hard to make any turns there was no way I could’ve stopped in the middle of the fwy. To stop and start the engine. luckily I was able to pull over and check the car I was full on gas and I looked up common issues that could turn off a running engine checked all fuses didn’t see any problems with it didn’t see any sort of corrosion in the battery cables and their was no check engine on the dash board. Theirs also been times were it randomly takes a long time cranking and won’t start right away so I literally wait for the engine to sit for a while and start the car. My guess it’s the crankshaft position or the fuel pump going out but that’s why I’m here to find out if theirs any recalls related to this issue. I’ve been told their was a recall for a relay issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608592August 14, 2024
UNKNOWN OR OTHER
Fuel pressure pump system RECALL, the dealership refuses to put the RECALL part on due to my vehicle not running. There has been more problems with my JEEP as well with the amount of recalls and malfunctions I have been in and out of the garage. Currently is being held at Roger Williams Chrysler Dodge Jeep Ram- Weatherford TX. I just want to get my recalls done first to go from there and then will get my Jeep fixed if the recall does not fix the problem. I have had it there since June and they have the part in just are refusing to put it on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608399August 14, 2024
FUEL/PROPULSION SYSTEM
I have a 2021 Jeep Grand Cherokee that has 8506 miles on it, I am the original owner. 7 months ago I was in the neighborhood, and it started hesitating, and the engine stopped, no warning lights nothing, after waiting I started it back up and drove home, and it has been fine until last Saturday. Saturday we were at a busy red light in the turn lane, light turned green I turned, car shut off no warning lights nothing. I was stuck in the middle of traffic and could not move the car. The jeep was towed to the shop, premature fuel pump failure. My problem with this is it could have gotten me killed or my children. Two weeks outside the warranty and I am out an extra 2000.00, because unless your car is dead, or it is a recall the jeep dealership always sends the car back saying they can not find anything wrong, extremely dangerous situation to be put in, I am just grateful I was not on the highway when it happened the second time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608231August 13, 2024
AIR BAGS
My husband was driving our 2020 jeep and was going 70mph on the turn pike and BAM all the air bags went off, curtain air bags everything! He broke some ribs and some other things and went to the hospital. I have contact Chrysler and they sent out a mechanical engineer to read the black box type thing in the car and never got back to me. No one will speak to me there I am stuck with a vehicle I cannot drive with the air bags all exploded as a vehicle malfunction. We were not stuck we did not strike anything they just exploded. There were no indictor lights on the vehicle drove fine there was nothing wrong with it and we had it less then 6months.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11608354August 13, 2024
ELECTRICAL SYSTEM
Touchscreen has delaminated, causing Jeep to turn vehicle AC, Heat, Radio, Audio systems on and off at random and unable to control. Vehicle has become unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608251August 13, 2024
EXTERIOR LIGHTING
My low beam headlight has blown for the second time now since owning the car. THIS IS NOT NORMAL!!! There clearly must be some electrical issue and I’m past the warranty. Headlights don’t blow like that. I’ve owned cars for over 6 years and never had a headlight blow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607923August 12, 2024
SEATS
The driver seatback (backrest) moves forward spontaneously while driving, and will pin the driver against the steering wheel if you don't press the backrest control button on the side of the seat again. This is incredibly dangerous and unacceptable. This is the second time I will bring in the car to the dealer to address this SAME issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607999August 12, 2024
ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL
The contact owns a 2016 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that two separate dealers were contacted. The manufacturer was not made aware of the issues. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607821August 11, 2024
UNKNOWN OR OTHER
Screen displays blank and striped
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607790August 11, 2024
ENGINE
Engine making thwomping sound on passenger side, only after 30 miles of driving. Must be in gear - D or R. 27k miles Jeep Grand Cherokee L Engine mounts suspected. No inspection yet because it's near impossible to recreate in a 'shop' environment. My dealer requires leaving the car for a week and they drive it for five minutes. That is not enough to get this to happen. We believe it has to do with TSB - 09-015-22 On the Jeep Forums [XXX] ), a LOT of people have this same problem.The issue is, you have to drive the vehicle about 30 miles before it appears. This is consistent with all users on the forum as well. Of course this makes it VERY difficult to pin down and near impossible to get a warranty fix since they cannot recreate it. In the TSB it mentions "If the symptom/condition is present and the mounts are not NIK AG or newer, proceed..." This means they know the old mounts are faulty by admission, yet no recall. Clearly everyone is running into this or will. Poor design, should be a recall on these parts - Engine mount. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607712August 10, 2024
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Transmission overheating, thermostat rationality, gear ratio error in 1st, control circuit, oil leak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607746August 10, 2024
EXTERIOR LIGHTING
When headlights are in auto position the automatic high beam does not function. Driver can not override and turn headlights to high or low. Very dangerous. Limits visibility. Increases risk of collis
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607454August 9, 2024
POWER TRAIN
2014 Jeep Grand Cherokee Limited started to shudder when accelerating, roughly into to 2nd/3rd gear, but would stop if pedal was lifted then would shift normally. In about a weeks time, the engine light came on and the vehicle would not shift gears at all while the car was in motion. Would have to pull over immediately, restart vehicle, then shifting would be fine and light went off. Could not reproduce. 3 days later, vehicle shifted into neutral multiple times during one trip of approx 10 miles with each time requiring a restart. Engine light has stayed on, dealership has been contacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607478August 9, 2024
UNKNOWN OR OTHER
The main screen display in my Grand Cherokee is de-laminating. It is happening so quickly and makes the screen difficult to see, creating a hazard. I called Jeep Cares and they informed me that nothing could be done but I could pay out of pocket. Jeep said that it didn't meet requirements for repair/replacement and I asked what requirements it didn't meet. The representative told me that was proprietary information. A week later, the screen is getting hard to see so I messaged Jeep on Facebook. They responded and asked for my information and they would review and get back to me. I provided that information and now they are actually ignoring me. I followed up twice, they read the message and will not respond.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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