Infiniti G37 Complaints

538 consumer complaints on file.

#11550781October 19, 2023
UNKNOWN OR OTHER
(UNKNOWN)There is a major problem with the dashboard cracking and peeling. This has been going on for a while now and it just keep getting worse. I have checked on line and I see where this is not an isolated problem. I don't understand why infiniti has not done a major recall by now. (UNKNOWN )The second problem with the infiniti is the battery going down. I am not sure why or for what reason the battery keep going down even if you drive it. This is also a problem that has been going on and it is not an isolated problem either. I have to keep getting battery boost every since we purchased this vehicle. I know infiniti has to know by now that this is a problem. This a major safety risk to me and others who maybe stranded late at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544179September 12, 2023
STRUCTURE:BODY:ROOF AND PILLARS
Car is parked in open space. Rain occurs throughout the morning and rain water is in the passenger front floor dripping from the A Pillar.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543661September 10, 2023
AIR BAGS, ELECTRICAL SYSTEM, SEATS
I’ve owned this 2012 g37 for a few years and had no issues whatsoever. However within the last couple of months, my air bag light came on and has been flashing since. I’ve taken it to get inspected and had the system checked and was told my passenger seat occupant sensor malfunctioned and is throwing the code on. The sensor itself, very easily replaced, is unable to be bought by itself. Repairs by the dealership is well over 5,000 for the seat and labor. The sensor is being sold as a component part of the bottom build of the seat, and cannot be sold otherwise. The issue with the sensor not being active, prevents the activation of the passenger airbag regardless of the seat being occupied or not. My concerns are that I won’t be able to safely commute with passengers on the road and also being able to pass state inspection, as needed per law per state. Without this sensor, driving is an everyday peril, a safety concern a driver has no control over with other vehicles on the road. There has not been any prior incidents that have occurred that could cause this electronic issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542449September 4, 2023
AIR BAGS
Passenger airbag light continues to flash and shows disabled
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533859July 22, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN IT RAINS HEAVY WATER GETS INSIDE THE CAR ON BOTH THE DRIVERS SIDE AND PASSENGERS SIDE LEAVING THE FLOOR EXTREMELY WET. IT IS GETTING THE WIRES WET. MANY INFINITI OWNERS ARE EXPERIENCING THE SAME THING AND BELIEVE INIFINITI NEEDS TO MAKE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533451July 20, 2023
SUSPENSION
Inspection of vehicle exhibits extreme front subframe crossmember deterioration where condensation from air conditioning leaks onto and sits on crossmember. Afftected unit shows severe corrosion only on one side. This appears to be a very common issue surrounding vehicle model generation. Can lead to the front right control arm becoming unsupported and leading to loss of control of vehicle and fatal highway accident. Please investigate weather this issue is a safety concern from an engineering issue and requires corrective action from the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533154July 19, 2023
UNKNOWN OR OTHER
Sun roof drains are defective and are leaking puddles of water inside passenger & driver side of vehicle .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533120July 18, 2023
AIR BAGS
The air bag sensor and lights indicated that the passenger side air bag was not operating. We took the vehicle to the Infiniti Dealer and they did a diagnostic test and determined that the sensor in the passenger seat was not working. We were told that in the event of a collision that the air bags in the entire car would not deploy if the passenger air bag was not replaced. In order to have operating air bags the passenger seat would need to be replaced. The cost of the seat was 7,452.84 and the labor was 525.00. This repair was completed on 12/13/2021. It is now 7/18/23 and the passenger air bag light is now illuminated again. This repair is past the one year warranty. My wife is the only driver of this vehicle and rarely has anyone using the front passenger seat. There was a recall (number 08v522100) for this same issue fir 2007/08 G models. Please investigate this safety issue before someone is seriously injured due to this failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532074July 13, 2023
VEHICLE SPEED CONTROL
The contact owns a 2010 Infiniti G37. The contact stated while driving into the garage at an undisclosed speed, the vehicle accelerated unintendedly. The contact stated that the engine revved to 5,000 RPMS. The contact depressed the brake pedal, and the vehicle responded as needed. The contact stated that the failure occurred on three other occasions in a parking lot, and while driving on the roadway. The vehicle was taken to the dealer, where it was diagnosed but no cause for the failures were found. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527866June 20, 2023
AIR BAGS, STRUCTURE:BODY, SEATS
Passenger Side Air Bag sensor flashes possibility due to faulty sensor in passenger seat. Water enters cabin on passenger side causing water to pool on floorboards, possibly causing electrical damage and failure. Water entering could be due to flawed design in water channel or sunroof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527025June 14, 2023
AIR BAGS
At only 35,500 miles on my 2009 G37 the Passenger Safety Air Bag sensor light continues to blink. Forums are filled with same 2009 passenger safety air bag sensor problems. Infiniti will not cover. Suggested repair is $6,050.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525940June 7, 2023
AIR BAGS, SEATS, SEAT BELTS
I have been having issues with my passenger airbag warning light. The issue is warning light will not go out. I took my vehicle to an Infiniti dealer for a diagnostic. Dealer found code DTC B1018 OCS unit failure. Much to my disbelief and, dealer recommends new passenger side air bag diagnoses module and lower seat frame before further diagnosis. What really angered me was the price to repair a safety issue on this vehicle that wasn't caused by an accident or repair . The quoted module price was $1275.00, price for lower seat frame is $7695.00. Note, this is the price for parts and didn't include labor. At that point, I didn't ask what the labor cost was because I was flabbergasted and taken aback by the the excessively high price for repair. After reading 100's of forums, many are having the same issue with their Infinities and other Nissan Vehicles. Infinity and NHTSA must be aware of this massive problem and Infiniti/Nissan needs to correct this flaw in engineering at the companies expense. We as consumers who pay a lot for these vehicles should be protected. My concern is I have lupus and Arthritis and have chronic pain daily and need my car for numerous doctors visits. Since my health diagnosis I haven't been able to work the past seven years and can't afford to pay over $ 9000.00 to fix a otherwise good running vehicle but also can't afford to get into a car accident because the airbag will not deploy. Since I do have an illness, a car accident without a working airbag system my injuries or worst would be exacerbated by this Infiniti/Nissan flaw in engineering. Please advise as I need assistance with getting my car repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524036May 26, 2023
STEERING
During a routine oil check, mechanic stated that the steering rack was leaking. Upon replacement of the steering rack replacement, mechanic discovered that the steering pump was also leaking. No repairs could be done to either, rack or pump, and both steering rack and the steering pump were replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523616May 24, 2023
AIR BAGS
Occupancy airbag sensor went on in vehicle and dealer stated that it would be about $5200 to fix the sensor as it is built into the seat. Per Dealer- safety hazard not to fix as its not guaranteed to go off in case of an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522719May 18, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Sunroof drain has malfunctioned multiple times, even after having the Infiniti dealer replace with brand new ones. This was a very expensive repair and has already failed again. Upon searching the internet, this is a known, common problem and Infiniti should have recalled this issue. Water has leaked into my car onto my electronics. Luckily, nothing major has occurred while I was driving like it has for other owners of this same vehicle, but my power functions are malfunctioning because of this flawed component. The vehicle has been inspected and repaired by an Infiniti dealer, who also told me that this is a very common issue with this vehicle and sometimes causes the car to shut off while it is being driven. There are no warnings for this issue - just a bunch of water leaking straight into the car and underneath the floorboard, where many electrical components are housed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521782May 12, 2023
AIR BAGS
When I start my car the seatbelt lights doesn't go out as it should. I had issue checked and mechanic found front occupant sensor defective and Sensor comes on with seat trac. Mechanic stated issue needs to be fixed because airbag won't deploy in an accident. My car only has 76,618 miles driven and this is a serious safety issue that must be rectified. Please advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519652April 30, 2023
AIR BAGS
My son was driving the car and someone failed to yield in a roundabout and hit him. The passenger side curtain airbag deployed and popped. Now he has ringing in his ear and possible ear drum damage. Doctors appointment is scheduled to confirm that.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11518427April 22, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
There is a leak on the driver side down the front A-pillar. Water runs over the electrical components, fuse box, BCM. I’ve researched on the internet and this is an extremely common problem. If this component gets wet, the car could shut off while driving. Maybe there is a danger with being electrocuted as well. This is a design flaw and potential safety issue in the 2012 Infiniti G37, and it’s happening fairly often as seen with similar issues from other owners. Do I have to worry about this with my two kids in the car? Why hasn’t this been addressed by the manufacturer with the commonality of the problem? I had a similar issue on the passenger side. However, I was not worried about safety as the electrical components are not on that side. There is not the same risk for electrocution or car stoppage while driving. Nonetheless, it is still an extremely common problem and failure of engineering on the manufacturers part. Now I am dealing with the same issue on the drivers side where the electrical components come into play.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515842April 6, 2023
AIR BAGS
This vehicle has been in our ownership since July 2011, making us the second owner. Currently there is approximately 92,219 miles on the car. The airbag light began blinking without any incident or accident. We took it to the local dealership this week. We were told the occupant sensor failure code B1018 was the issue. Per their words on our invoice "cannot get sensor from Infiniti. Will need seat bottom to correct the issue." The estimated price for this repair is $6,400. I noticed the same problem was reported in the 2007 and 2008 models, and these models were recalled. So now I have no airbag protection which makes this a safety issue. I have spoke with Infiniti corporate office regarding this issue without any assistance in resolving the problem. In my opinion this is a manufacturing defect just as it was in the 2007 and 2008 models, and should be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513972March 27, 2023
ELECTRICAL SYSTEM
Immediately when I started driving, the sensors on my dashboard started lighting up. First the air pressure sensor, then the Tire serve sensor, and finally the key sensor. My turn signals were malfunctioning. They would go on and off without me triggering them. Then every time I came to a stop and accelerated again, my car would jerk back. I eventually pulled over and my car wouldn’t even turn off. I had to put the key fob in the key slot to get the car to turn off. Then, the car would not start back up. I had to have the car towed to the Dealership. When I arrived at the Dealership, they told me that there were two other cars there having similar issues caused by rain water getting into the electrical. Here is the diagnosis they gave me: UPON INSPECTION AND SITTING IN VEHICLE CAN SMELL AND FEEL DAMPNESS FROM CARPET. FURTHER INSPECTION FOUND WATER FROM SUNROOF DRAIN TUBES LEAKING WATER INTO THE BODY CONTROL COMPUTER AND CAUSED ELECTRICAL SHORT CIRCUIT WITH INTELLIGENT KEY SYSTEM AND IGNITION SYSTEM. PERFORMED ELECTRICAL TEST AND TRACED SOURCE OF FAILURE TO THE BODY CONTROL UNIT. (THE BODY CONTROL MODULE CONTROLS KEYS, DOOR LOCKS, VEHICLE IGNITION START, AND TURN SIGNALS), AND VEHICLE LIGHTS). INSPECTION FOUND THERE IS A SHORT IN THE BODY CONTROL UNIT COMPUTER DUE TO WATER INTRUSION. REMOVED BODY CONTROL COMPUTER UNIT AND FOUND WATER INSIDE THE CONNECTOR PLUGS. BODY CONTROL MODULE COMPUTER SHORT CIRCUIT AND IS COMPROMISED. NEED TO REPLACE SUN ROOF DRAIN TUBES TO ELIMINATE WATER INTRUSION INTO THE CABIN AREA AND ALSO TO REPLACE BODY CONTROL UNIT COMPUTER. It’s highly unlikely that there would be 3 cars with similar issues at one dealership on any given day if this was NOT a manufacturers issue. Please help me get reimbursed and start a recall for this dangerous issue. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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