Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11539508August 19, 2023
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
Car intermittently will loose power (shortly after commencement of driving). This will remedy itself by shutting off engine and restarting. This has happened 4 or 5 times within the fist 3,000 miles. This is a vehicle and traffic SAFETY issue that could cause lives!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539310August 18, 2023
ENGINE
Heading to Dallas from Houston. I got halfway to Dallas and my car started making this crazy knocking noise. Sound like a Go-Kart. Well we never made it to Dallas. Check engine light didn’t come on until hours later. A knocking noise from the engine that increases in frequency as the engine rpm increases. Reduced power and/or hesitation and vibration. I realized my 2016 Hydaui did not have an engine recall on it even though it was a well known issue. Every year was recalled but my car. Called dealership and received no response. My car has 111k miles and is paid off. I have known complaints at the dealership on my oil change that it was burning oil before 3k miles. They looked as me as if I was exaggerating. Majority of the time the oil light never even came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539110August 17, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
The car shook and then lights and alarms went off indicating something went wrong with the hybrid system. The car stopped accelerating, would shake, and then accelerated no more than 10 mph. It was absolutely crazy! Luckily, the highway that I was traveling on was not a busy one at the time because all I thought was this could have been a major accident if on a fast moving freeway. I managed to pull over and started reading online about this issue occurring with other customers who purchased the same or similar vehicle. So, I found a post and had shut the car off for 5 minutes, then restart and sit for 10 minutes, and then the car should work. It did! However, during the time of waiting I did reach out to the dealership and they said if the car is working there is nothing they could do. So, I assumed it was safe to use travel to work for a meeting and set up my classroom for the start of the new school year. On my way home from school, the issue happened again. I immediately contacted the dealership and was able to get the car to them. They started running diagnostic tests and currently have the vehicle on hand. However, I don't really feel safe now with this car given the circumstances. What if this should happen again? What if this happens to me or someone else who is traveling on a busy highway and it causes injury or even death to an accident. The engine light came on, battery light flickered on and off, the car shook, the car's HEV system warning was going off, etc. Please help and look into this matter. I do not have any documentation of repair as the car currently sits at the dealership, but I was so upset thinking about what could have happened and felt the need to report the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539179August 17, 2023
UNKNOWN OR OTHER
Vehicle caught fire while driving despite recall fixes. Vehicle was serviced by a dealership a week prior to the incident. While driving the ABS and other lights on the dash starting flashing, the steering was started to go out then smoke started coming into the car vents inside the vehicle. While I was not injured my only saving grace was that I was already in the left lane during rush hour traffic. The vehicle was inspected by both insurance as well as a Hyundai USA representative, the Hyundai representative would not state the cause of the incident citing "proprietary information". The vehicle is a total loss. There was not any crash involved to ignite a fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11539211August 17, 2023
STRUCTURE:BODY
The passenger rear door won't open and hasn't done so an unknown period of time. 1. In July, 2023 I brought it to Shaker Hyundai in Watertown, CT when there was a recall to update the electrical system in this vehicle. I requested they try to fix the door after the recall was complete. When I left the dealership, the door opened. I stopped approximately five miles down the road on the way back home; I was unable to open it then and it hasn't opened since. The car hasn't been inspected by the police or the insurance company, but it has been inspected by the Watertown, CT dealership. Yes, it's available for inspection. No lights. No messages, other than oil change light. Others have registered this issue here, and I want to add my voice to theirs. Clearly your organization knows how VERY dangerous it is for passengers to lack egress from the car. If this happens randomly, is it possible the remaining three of my doors will latch permanently, and what then? Please do something! In the past, I owned a DIFFERENT car whose axle broke at an odd angle because of a defective part; the mandatory recall didn't take place for an additional two years. Please don't make me and others wait. Finally, I want my the dealership from whom I purchased to take a stab at fixing it properly and permanently. Unfortunately, Danbury won't look at it since Watertown tried/failed. HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538543August 15, 2023
ENGINE
Loud knocking coming from engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538558August 15, 2023
ENGINE
My vehicle is burning 2 1/2 quarts of oil a month , my catalytic converter is clogged due to this, Hyundai is fighting me and will not take responsibility for either. With some research I’ve found they they do know about the issue in thousands of their vehicles and they are refusing to help anyone. I was driving up the road and my speed declined to 8mph & would not go any faster
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538639August 15, 2023
ELECTRICAL SYSTEM
On July 22nd, the duel clutch malfunctioned & caused the vehicle gear shift to no longer engage. The car does not move in Drive or Reverse. It can only be pushed in Neutral or towed. This occurred while I was driving home on the highway with no warning lights or prior symptoms indicating a potential issue. The vehicle has not yet been seen by Hyundai but they did say that since my VIN was not registered to the existing recall, there is not much they can do & any repairs would be out of pocket. It has been seen by our family mechanic, PepBoys & has currently been sitting at AAMCO with no solution as of today since August 2nd. Geico said since this is a mechanical issue & not an accident, they cannot assist. Carmax Customer Relations (where I purchased the Vehicle on March 12th, 2023) has been informed but so far offered no solutions. I am told they cannot offer much assistance due to the 90-day warranty being surpassed, extended warranty not being purchased & the current milage on the car. A case with Hyundai Customer Relations has also been opened as of today, August 15th & they are escalating the issue to their legal department as we are considering taking legal action at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538582August 15, 2023
ELECTRICAL SYSTEM
Sound stopped working. No warning just stopped no alarms/alerts. First time was August 14th, 2023 less than 5000 miles. Looked up seems problem has been acknowledged but no recall. Had to reset battery for system to rest. Fuse is problematic per reports. Must happen 3 times for dealer to replace.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538328August 14, 2023
ENGINE
Excessive Oil Consumption
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538340August 14, 2023
ENGINE
Engine consistently burns oil over federal regulations. This increased oil consumption has led to the catalytic converter to fail on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538395August 14, 2023
STRUCTURE:BODY
3 of the doors on this vehicle are hard to open from the outside. The cable that runs from the outside door handle to the door latch mechanism is stretched. You must yank hard on the outside door handle several times before the door latch will release opening the door. Replacing the inner door cable system for the door latch corrects this problem. This is a very well known problem on the internet with many youtube video's showing how to replace this cable system. If this vehicle is involved in a crash it may become difficult to get the occupants out in a timely manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538428August 14, 2023
AIR BAGS, UNKNOWN OR OTHER
I acquired my vehicle as a used car. Although, to my knowledge my vehicle air bags have not deployed, the air bag light is illuminated on my dash panel and this issue is preventing me from obtaining an updated vehicle registration in my state of residence (Delaware). Since the year make and model are listed under the "recall" section of the NHTSA website, specifically for an airbag issue, I am requesting information regarding what nest-steps I nay take to have this problem repaired by Hyundai without any cost to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538466August 14, 2023
ENGINE, POWER TRAIN
I recently purchased a 2016 Hyundai Tucson, Limited 1.6T. After a few weeks of driving I noticed it would shake when at a stoplight. It also loses acceleration and 'skips' when making turns, going over speed bumps or just taking off from a complete stop. There have also been times that I press the accelerator pedal and the car doesn't move. After researching I discovered this is a known issue and Hyundai issued a Technical Service Bulletin (number 21-AT-014H) in August 2021 instead of a recall. My vehicle had less than 40K miles on it when I purchased it (from a non-Hyundai used dealership) I took my car to a Hyundai service center, when I explained the problems to a technician, he suspected he knew exactly what the problem was. I chose to have them perform a "judder" test to confirm and the tech was right, it did in fact fail the judder test. In order to fix this issue, I have to have the entire clutch assembly replaced for approximately $2500. This issue is a huge safety risk and I believe Hyundai should issue a recall and fix this issue at no charge to the vehicle owner. I have read hundreds of similar complaints, they know there is a problem, they know how to fix the problem, the financial burden should not fall on the consumer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538496August 14, 2023
ENGINE, POWER TRAIN
This very low mileage vehicle recently had the same incident for I believe the fifth time since I've owned the car. In a very dangerous situation the car exibited the car going almost dead after normal acceleration. It regains power after 3-5 seconds and rapidly returning to acceleration. It happened to my wife soon after purchase and she has refused to drive it since. Last week while I attempted to make a left turn at a yellow light it again went dead and traffic was forced to slow while the car behind me almost rea ended me. Recently the engine seems to run rough at times. Never have I seen any engine trouble lights since I've owned it. Three separate Hyundai dealers have looked at and seemed to be aware of what's causing it, but chose their words carefully. My neighbor owns one of the largest new cars dealerships in the Midwest. I spoke with him about this problem and he said his used car manager would NEVER purchase one with this engine/transmission for resale! A Hyundai service manager told me to get rid of it soon. When told I was planning on gifting it to my daughter, he said he wouldn't... The car only has 33,000 miles and looks new. Always garaged, never driven in snow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538092August 12, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Excessive oil consumption, vehicle hesitate and sputters when attempting to enter into traffic. Spark plugs expire early. We've been dealing with this worsening issue for 40k miles. My wife no longer feels safe driving this car. Dealership could not recreate the problem. They likely know what the problem is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537907August 11, 2023
ENGINE
I was drive home one night and the car cut off while I was driving I costed into a gas station good thing there was no other cars on the road. I call for a tow truck. The mechanic said it was a bad starter at first. A new starter was place in the car it started for 15 minutes and shut of they checked the starter it was working and that when I told me it was the engine. A very bad internal.engine problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537658August 10, 2023
ENGINE
On Monday, August 7, 2023, I was accelerating, using the gear shifter and then went back into automatic-mode and the lights came on and car just stopped. It wouldn't restart - there was no noise, but the battery seemed to be working as the radio, lights, clock, etc. were all working fine. I was travelling at about 40 mph. There was a small shoulder and I was able to pull off, but I wasn't all the way over. A huge storm was about to start and the sky was turning dark. Heavy rain and up to 80 mph gusts of winds. I had my flashers on but it was hard for people to see me. I was afraid someone was going to hit me. My car was towed to the mechanic where they told me the battery had died. I picked it up the next day and began to drive home. Less than two miles away, I was stopped at a red light and when I went to drive again the lights were on and car had stopped. I was able to start it one more time to get it over to the side of the road where it wouldn't start again. This time I was on a 6-lane road during rush hour traffic. The car had to be towed again and I had to call 911 to have a police officer come and set up his car behind me so I wouldn't get hit by the cars speeding by. The next day the mechanic told me that the engine had seized up and my only option was to have the engine replaced which would cost $8,000! The car only has a little over 100,000 miles and has been well taken care of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537793August 10, 2023
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
-There are 3 problems. The 1st and most dangerous, is a combo of the engine, transmission, and fuel system. The 2nd is malfunctioning sensors. The 3rd is water leaking in under my glove box onto the floor mat. The car upon 3 different occasions has stopped accelerating in the middle of traffic. 1st: the car would not go past 30mph and it stuttered/ shook. I parked and turned the car off, but 5 minutes later it reset and ran "normal". The 2nd time in Dec 2022, I was on Annapolis Rd.(Maryland) at about 10pm while alone. It would not accelerate past 35mph, the check engine light came on, and the engine/transmission started shaking and stuttering. I was almost rear ended so I pulled over. The next day when I called the dealership, the car had once again reset itself. The dealer brushed me off, said the cars are so computerized that if they couldn't replicate it they couldn't fix it and said they were backed up on appointments. The 3rd time, the car stopped accelerating on the beltway as I was taking my exit home, almost got rear ended, as I was pulling off the exit and trying to pull over the car started producing white smoke and the smell of gas, the engine control system (1st time of these 3 instances) alerted to shut the car down. The gear shift would not work properly while trying to shut it off. It massively leaked gas out of the vehicle and into the oil/ oil filter. While broken down, multiple cars almost ran into it as it had shut down after a major intersection. The car almost exploded/ caught fire. It was towed to an autobody shop to be inspected as I did not trust the dealership. No repairs were made. Only an oil change and new oil filter. There was a random misfire code. But ran normally once reset. There was no damage that he inspected and called it a Lemon. The dealer has the car, and has yet to diagnose it or give me a loaner. All regular maintenance performed and all system checks have come back normal up to this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537705August 10, 2023
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
This Tucson Limited has 3500 miles on it from purchase last September - 2022. Less than 1/2 mile from home and accelerating to about 35mph the engine lost power where speed reduced to about 20mph, acted like air intake was being choked. Did not see any caution lights on the dash. I coasted for 30 feet - luckily the street had no traffic - and the engine began to operate normally. I continued traveling about 2 miles and it happened again but briefly - still on town roads, continued driving and it happened once again climbing a hill. Made it part way up and power came back. Continued driving to destination another 2 miles, parked the car for about 45 minutes, came back, car started normally, drove home without incident. If this occurred on a busy road or highway I'm sure the trip would have ended in an accident. I believe this is a dangerous fault. Car is in for service now and they say the ECU was updated. Hope that corrected the problem as my wife refuses to drive it without some confidence level improvement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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