Honda Pilot Complaints

9,418 consumer complaints on file.

#11679356August 8, 2025
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
This has been an on-going problem since the beginning of the year. For at least the past 7000 miles of driving, my 2019 Honda Pilot has been juttering (Honda Mechanic's Term-not mine). Pursuant to a Honda Technical Service Bulletin on this issue, I paid $1967.06 to change the fuel injectors and spark plugs in the vehicle. This did NOT resolve the problem. Anthony Hart, Customer Complaint Manager from Honda Headquarters in Torrance, CA, told me I had to take the vehicle to the local Honda Service Department and pay the $106.99 it charged for an analysis and recommendation for the repair. I did that. The mechanic acknowledged the problem and suggested to flush the transmission fluid and to perform a throttle body service with re-learn at a cost of $901.08. This appeared to be more of an "upcharge for service" rather than a resolution for the repair. Also, I was dealing with Anthony who insisted upon the evaluation in order for him to authorize some compensation for such. Therefore, I declined the service pending Anthony's response. Each time I get to speak with Mr. Hart, it is almost as if I am a first time contact. I have to reiterate that I am now into the repairs to this vehicle in the amount of $2074.05 with an additional suggested item of $901.08. The costs would therefore total $2975.13 WITH NO GUARANTEE THAT THE ISSUE WILL BE RESOLVED! It is unconscionable that Honda recognizes the issue being so common in my car that it has issued a Technical Service Bulletin; however, the suggested repair DOES NOT WORK. Honda has not issued a recall on this issue; nor has it apparently been willing to reimburse me for the repairs thus far. We are afraid to take the vehicle on long trips for fear of being stranded somewhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679396August 8, 2025
SEAT BELTS
For the middle row, right passenger seat, the seat belt alert (visual and audio alert) goes off even when the passenger is properly buckled in. It is intermittent. This is a safety issue as the alert keeps beeping throughout the journey. The beeping can be very distracting when driving due to the noise, and also as it raises concern of safety. My workaround is not to use that seat (an inconvenience), or use the seat without a seatbelt buckled in (safety). Dealership dismissed it as a non-issue as they could not replicate it because the issue is intermittent. The vehicle is out of the bumper-to-bumper warranty thus discovery and fixing the issue (if there is any) will be out of my pocket. I have seen others mention this issue so it is not isolated to my car but rather to this model and year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679046August 7, 2025
SUSPENSION
Honda sold America cars that they knew were rusted less than five years and they still letting people drive these cars that are rusted at the bottom
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679076August 7, 2025
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Odometer Fraud. The contact purchased a 2004 Honda Pilot. The contact stated that at the time of purchase, the odometer mileage reading was 160,000. After obtaining a Carfax Report it was discovered that the previous mileage was 337,000. The contact also indicated that the instrument cluster had been replaced and the air bag and check engine warning lights were inoperable, and the driver’s side air bag had been removed from the vehicle. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678821August 6, 2025
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
The vehicle has started displaying numerous codes/error messages on the display. Vehicle jerks while attempting to accelerate and loses power. Dealership diagnosed the problem as a camshaft, stating the camshaft, timing belt, camshaft thrust cover, and spark plugs would all need to be replaced. They also said this may have caused damage to the converter, which will not be known until other repairs are made. This is apparently a common and widespread issue with these Hondas despite no recall being issued.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678907August 6, 2025
ELECTRICAL SYSTEM
Consistent electrical issues manifested with infotainment system losing connectivity including FM radio, Bluetooth, etc during hot days only. Thia implies increase risk of fire due ti electrical system overheat. It appears many complaints have been made related to the electrical system on Honda pilot year 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678740August 6, 2025
ENGINE
The engine on my 2016 Honda Pilot needs to be replaced. It started to have a rattle, and my local mechanic diagnosed it as an issue with the connecting rod bearing. Honda issued a recall for this type of failure mode for Honda Pilots built in May and June of 2016, but mine was built in September of 2016. Honda says the recall does not cover my vehicle, even though the failure mode is similar. I performed all standard maintenance on this vehicle, yet it failed well short of its expected life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678153August 4, 2025
ENGINE
Auto idle stop system has left this vehicle stranded at intersections on multiple occasions. The auto idle stop is not reliable and has been a continuous problem for years. The only way to not have a problem is to manually disable the feature each time I start the car. There is no way to permanently disable and this feature is causing hazardous conditions. My car has been almost hit multiple times due to being stranded at an intersection when the light changes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678196August 4, 2025
POWER TRAIN, ENGINE
Unresponsive and delayed acceleration when pressing the accelerator at highway speed. There is no reaction once the accelerator is pressed, engine does not increase rpm and no increase in speed for 1-2 seconds. This lag in any acceleration has caused multiple dangerous situations and needs to be investigated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678255August 4, 2025
ENGINE
The contact owns a 2016 Honda Pilot. The contact stated while driving 65 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. There was an abnormal knocking sound coming from the vehicle with the check engine warning light illuminated. The vehicle was driven to a nearby parking lot. The vehicle was then towed to the dealer and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall; however, the VIN was not under recall. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678098August 3, 2025
POWER TRAIN
The transmission surges while accelerating and cruising. Honda issued a service bulletin, 17-014 issued 2/27/2018, to fix the problem for the 2016-2017 models. Mine is a 2019 with the same transmission as the 2016-17 Pilot, the 6AT. The solution to the issue was the same as the 2016-17 Pilot, flushing the transmission fluid three times but now Honda will not issue a service bulletin for the same problem on the the 2019 model so I had to pay for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678125August 3, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
Radar camera went out shutting off all safety features lkas, power steering , collision control, power breaks etc
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678006August 2, 2025
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
At high rate of speed on two lane road the hood would lift when another vehicle coming from the other direction. was driving cross country when this first happen. Call the local dealer who looked up by vin an showed no recall. They wanted me to come in and pay out of pocket repair. I feel this should be a recall because if you look it up by year it shows there is a problem with either the hood or hood latch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677980August 2, 2025
UNKNOWN OR OTHER
The USB port of connection for apple CarPlay, yes it is available for inspection. Distraction is caused from disconnection of directions while driving. Meaning directions will disconnect when in use putting others at risk No No Yes, “ to use Apple CarPlay, check the settings on your vehicle and iPhone and connect a compatible iPhone to the USB port”. Although the settings are fine and it is compatible because it connected five seconds ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677704August 1, 2025
AIR BAGS
My airbags have been recalled. This is an American (MPH on the dashboard) car and Honda Canada said they cannot fix it here. I will have to drive to America to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677770August 1, 2025
ENGINE
The contact owns a 2016 Honda Pilot. The contact stated that while at a complete stop in a drive thru, the vehicle started shuddering and stalled. Several unknown warning lights were illuminated. The contact stated that the vehicle was able to restart 40 minutes later after several attempts; however, the failure recurred. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The contact stated that while driving to the residence at 55 MPH, the failure recurred. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 159,440.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677832August 1, 2025
ENGINE
The contact owns a 2016 Honda Pilot. The contact stated while driving 68 MPH on the interstate, the vehicle unexpectedly decelerated. There was an abnormal odor detected. The contact was able to take the exit ramp. The engine light illuminated, and the vehicle became inoperable. The contact stated that the failure was related to NHTSA Action Number: RQ24013 (Engine). The vehicle was towed to the residence. The vehicle was then towed to the local dealer, where it was jumpstarted, and the contact was informed about an engine replacement. The vehicle was diagnosed with a split crank shaft. The vehicle was not repaired. The manufacturer was contacted and confirmed that no additional assistance would be provided. The manufacturer was no longer returning phone calls. The failure mileage was approximately 237,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677846August 1, 2025
POWER TRAIN
Ticking noise and check engine light. Taken to dealer. Dealer replaced tensioner, timing belt, water pump, did oil change and engine flush. Did not fix the problem. Dealer took the engine apart and discovered damaged rocker arm assembly which caused valve spring break which caused a problem with the cylinder. Honda is denying a warranty claim as the vehicle is just outside of the 5 year power train warranty period even though it only has 48 thousand mile on it and has been serviced regularly and kept in good condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677888August 1, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Twice in the past week the collision mitigation braking system engaged without reason and the vehicle suddenly braked while I was driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677820August 1, 2025
FUEL/PROPULSION SYSTEM
Dear [NHTSA or Honda Customer Service], I am submitting this complaint to raise a serious safety concern regarding the automatic engine shutoff feature in my 2023 Honda Pilot EX-L. While parked and talking to the dealer, I left my vehicle running with the air conditioning on and my older children in the back seat. Despite the key being inside the car and the engine running, the vehicle shut off automatically after approximately 30 minutes, disabling the air conditioning without any clear warning. This happened in the desert heat, creating an extremely dangerous situation for my children, who were sitting in a vehicle that quickly began to overheat. At no point were we warned by the dealer, the vehicle itself, or any documentation that this idle shutoff would activate even when occupants are inside the car. This is an unacceptable and unsafe default behavior. While I understand the intention behind the feature may be related to fuel or emissions concerns, it should never override the need for cabin cooling when passengers—especially children—are present. This feature should: •Include more prominent audible and visual warnings •Be easily disabled or extended by the driver •Be reconsidered entirely when rear seat occupancy is detected I urge the NHTSA and/or Honda to take this issue seriously and issue a recall, software update, or safety bulletin to allow owners to override or disable this idle shutoff function under safe, supervised circumstances. This is a family vehicle, and no feature should put occupants at risk of heat-related injury. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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