Honda Pilot Complaints

1,017 consumer complaints on file.

#11522826May 19, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
When driving the collision mitigation and brakes apply , flash dash and shake wheel violently. Almost loss of vehicle control. Almost not drivable on 2 lane roads This happens multiple times during any driving. This has been ongoing since Purchase and has been reviewed by Honda dealer without correction. Only recourse was replace controls at owner cost even while under new car warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521949May 14, 2023
ELECTRICAL SYSTEM, SEATS, EXTERIOR LIGHTING
Last week the the security alarm went off for no reason. The following day, I arrived to work and parked my car. 45 minutes later, I am notified my headlights were on. I ALWAYS keep my headlights on AUTO so they never should have been on. After I started my car for a minute, everything seems fine. 3 hours later, I hear an alarm in the parking lot but did not think it was my vehicle. I leave work and go to outside and realize my alarm has been going off for a couple of hours. I go to open my vehicle and try to start the car but all the whole dashboard lit up and the speakers were popping and making horrible noises. I could not get the car started and my driver seat kept moving on its own. I called Honda of Murfreesboro and they advised that I needed to get my vehicle towed. I receive a call the next day and I was told that it had an electrical malfunction and the entire keyless access control unit needed to be replaced along with the connector ends. I have had several issues with the 2021 Pilot and this takes the cake. First it was the auto/stop at a red light and it completely shut off the engine. I had to turn the vehicle off and shift to park and then start the car. Also my "warning brake" lights come on randomly which alarms me and it will shift the car over. I also have had some issues with getting on an entrance ramp and the car doesn't want to pick up speed and I push the gas and the RPM's rev. This vehicle is unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521440May 10, 2023
POWER TRAIN, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The Auto Idle Stop is defective on this vehicle and has resulted in multiple incidents where the vehicle stalls after the break is applied in sitting traffic. I have had near collision experiences that pose a severe safety risk. The car jolts forward after releasing the break at an intersection, and immediately becomes immobile. This has happened in sitting traffic, at intersection and more dangerously, while trying to make a left turn which has left me stranded in the middle of busy intersections at risk of nearly being hit by moving traffic. Honda has done the software update on the vehicle and yet, this continues to happen. Honda needs to be held liable as this will result in injury and/or death to consumers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521342May 10, 2023
UNKNOWN OR OTHER
Sunroof exploded while driving down highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520865May 7, 2023
STRUCTURE:BODY, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520863May 7, 2023
TIRES
I was researching recalls on my 2021 Honda Pilot and came across NHTSA Campaign number 20V725000. When i inspected my tires I can confirm that they are the ones in question as they are the Continental CrossContact LX Sport tires with tire size 245/50 R20 102H and DOT serial number of A376. When I brought the vehicle into the dealership over the weekend they were dismissive and stated they only have one recall on the vehicle. I have explained my concern to a body shop previously and they recommended I do some research to see if any recalls are in effect, to my surprise I located this from NHTSA. I showed them the NHTSA campaign number 20V725000 and they were dismissive. I went on to inform them that my tires match what is outlined and this is a safety concern for me. I have had issues with the tires losing pressure and I have had them rotated on a regular basis. I have not looked specifically at the spare tire, but I am asking that to be remedied as well if I have a full size spare that matches the recall. The tires have lost air suddenly where I have had to go into a tire shop or a gas station to add air routinely on occasion. It is hit and miss when it needs to happen and the weather is consistent, so now sudden change in temperatures to warrant this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520821May 7, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I’ve purchased my Honda pilot 2021 Brand New within the last two months. My car is CMBS has initiated, breaking for oncoming objects that were nonexistent or when on coming traffic was passing me in the other lane, causing my vehicle to break abruptly nearly causing an accident followed by all Honda, sensing features such as forward, collision collision lane assist us cruise control assist to driving along with automatic head beams. High beams. Are no longer functional.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520388May 4, 2023
POWER TRAIN
Since we purchased our 2022 Honda Pilot three months ago, two VERY important things have happened to me and I am still wondering WHY the Honda engineers did not catch these things. Or if they did, why did they allow it to make it to production??? I cannot say if the NHTSA would consider this a malfunction but it should definitely be considered a dangerous function especially to an unaware driver. Our vehicle is available for inspection if you want me to show you what I mean. I am taking this vehicle to the dealer this Saturday to be inspected for these reasons. Problem #1: If you need to do a 3-point turn in the middle of the road above a certain speed and you need to do it fast, forget about it. There seems to be about a 3 to 4 second lag between the time you make the first turn, push the reverse button, and hit the gas to make the Pilot go in to reverse. The same for when you switch to drive to go forward. When there is oncoming traffic, this is some scary shit! Here you are, in the middle of the road trying to go back and the darned vehicle is just sitting there not moving for 3-4 seconds. To make it even scarier, you get to repeat the process over again when trying to go forward all the while cars are coming in your direction. I am like "What the hell is this?" Problem #2: Some rocket scientist decided it was a good idea to put the transmission speed changer (D2, D3) on a piece of plastic that is located just behind the left side of the steering wheel. Great idea! At least until you accidentally grab it while driving down the road at 70 or 80 miles per hour and the transmission decides to go into that gear and make all sorts of terrible noises. This not only scared the shit out of me but also my wife and kids. For an inexperienced driver, I suspect this could cause the driver to do something erratic and in turn cause an accident. So while driving at 70 down the highway, the only way I could figure how to keep from burning up the transmission and get it back i
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515819April 6, 2023
UNKNOWN OR OTHER
Driving down the highway with the sunroof cracked open and there was a loud noise and quickly had to close the sunroof and the slider because the sunroom shattered. No one saw any debris.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515360April 4, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
When driving the collision mitigation and brakes apply causing steering wheel shake and braking WITHOUT passing of vehicles. This happens multiple times during driving. This has been ongoing since June 2022 and has been reviewed by Honda without correction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514517March 29, 2023
UNKNOWN OR OTHER
Loud, consistent, cracking sound along the base of the windshield along dashboard. Sounded as if the entire windshield would crack and shatter. Happened at least 3 separate instances, seems to be temperature related and on longer car rides. Once during NE winter with heat cranking it began to make the cracking sound. It was terrifying as I was unsure if the windshield would shatter and implode on us. I turned the heat off and opened windows to cool interior of the car. That made the sound stop. The car has not been inspected yet and unsure if they could recreate problem in the shop. Would probably need heat of engine over a long period and internal heat turned all the way up for a long period of time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514126March 28, 2023
UNKNOWN OR OTHER
Glass moonroof spontaneously shattered. While driving there was a loud explosion noise as if something was dropped from above and hit the roof. We saw nothing that might have come from traffic in front of us and there was no damage to the metal roof. Traffic was thick and we may have only been moving at 30 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513306March 22, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
Collision warning system goes off when no vehicles present. Steering wheel starts shaking and brake flashes on dash display. This has happened several times before. Date of last incident recorded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513014March 21, 2023
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2021 Honda Pilot. The contact stated that while driving in stop and go traffic, the Auto START/STOP feature malfunctioned causing the vehicle to lose electrical power and shut off. During the failure, the display and instrument panel became inoperable. Additionally, the turn signals were inoperable, and the shifter could not be shifted to neutral. Triple AAA was called to the scene and was able to get the vehicle restarted by recharging the battery. The cause of the failure was not yet determined. The local dealer was contacted, and a service appointment was scheduled. The manufacturer was not yet contacted. The contact referenced the NHTSA Investigation: PE22005 and indicated that the vehicle experienced a similar failure. The failure mileage was 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509915March 2, 2023
UNKNOWN OR OTHER
My car turned off and all dashboard lights were on, an warning message pop up on the display “Auto Engine Idle Stop”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507183February 14, 2023
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, ELECTRICAL SYSTEM
2021 Honda Pilot Black Edition with 37,007 miles. Navigation screen will display "Network Communication Lost" and "MOST Net Off" before completely shutting down for 5-10 minutes at a time, only to do the same thing after resetting. This is a known issue for Honda, hence Technical Service Bulletin 20-058 to cover a range of vehicles, including my 21 Pilot; most older covered vehicles are at 5 years 60k miles, but because my vehicle is newer, it isn't covered and is limited to 3 years 36k miles. I am having to pay out of pocket for these repairs. Contacted Honda and they couldn't help, stating my vehicle is out of warranty. It makes no sense to cover older vehicle but not a newer one when these issues are known and reported under TSB 20-058. Honda complaint Case # 13646867.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505844February 6, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Honda Pilot. The contact stated while driving at approximately 35 MPH, the accelerator pedal was depressed; however, the vehicle hesitated. The contact stated that the emissions warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the entire fuel system needed to be replaced. The vehicle was repaired. The contact stated that the failure recurred, and the emissions warning light illuminated again. The manufacturer had been informed of the failure. The failure mileage was 5,020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505546February 4, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The brake light come out for no reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503348January 24, 2023
ELECTRICAL SYSTEM
There is speaker cracking noise and monitor goes black when using navigation. This is distracting and dangerous do to myself as a driver and others. It is distracting and concerning that a new vehicle goes crazy and Honda has no idea how to fix this. I have taken the vehicle to get serviced 4 times and still there is no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502254January 17, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The CMBS regularly activates with the brake warning lights, audible, and steering wheel shaking. There has never been anything in front of the vehicle when the CMBS activates. Most recently, the CMBS activated and applied the brakes when driving approximately 40 mph for no reason. Obviously, the safety of the driver and all passengers are at a risk of an accident caused by the CMBS' faulty activation, as well as any other people and/or property involved. We have been complaining to the dealership regularly since we purchased the vehicle over 2 years ago, to no avail. The dealership states they have not been able to confirm or reproduce the CMBS' faulty activation. No one other than the dealership has inspected the vehicle for this problem. The CMBS is on by default, so the only option until repaired is to remember to deactivate the CMBS every time the vehicle is use, by every driver. The vehicle is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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