Honda Pilot Complaints

1,017 consumer complaints on file.

#11539644August 20, 2023
ENGINE, FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle shut off while at a busy intersection light. Unable to restart the vehicle for several minutes. All safety systems (crash mitigation.....) were disabled. Unable to find a current recall through Honda and the dealership is closed since it is sunday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538794August 15, 2023
ENGINE
Delayed and sluggish acceleration, particularly from a complete stop, represents a significant safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537332August 9, 2023
ELECTRICAL SYSTEM
Two weeks ago, the audio in my 2021 Pilot became very distorted also as if the car was losing power. On my way to work this morning, I reached a red light, came to a complete stop, and the vehicle went into idle mode as normal. However, while in idle mode the vehicle turned completely off just as I was about to release the brakes to start driving again. The battery indicator on the gauge clustor flashed a few times and the car automatically went into neutral. I was not able to put the vehicle back into park as instructed by the message prompt. After waiting a couple of minutes, I pressed AND held the start button and the vehicle finally turned back on. I do not know what the issue is, but due to this incident I felt that it was completely unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537096August 8, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The sunroof of my 2021 Honda Pilot spontaneously shattered while driving down the highway with my family inside the car. There is a class action lawsuit against Honda for this issue at the moment as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535733August 1, 2023
VISIBILITY
The contact owns a 2021 Honda Pilot. The contact stated that he had received notification of NHTSA Campaign Number 23V174000 (Visibility), and the vehicle was taken to the dealer for repair. Following the repair, the contact became aware that the side-view mirrors were distorted, severely compromising side-view visibility. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535630July 31, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On hilly/curving section of interstate highway in West Virginia (specifically I-68 east of Morgantown), the adaptive cruise control, on multiple occasions, failed to recognize vehicles ahead and slow my vehicle to match with adaptive cruise control active. Cruise control also had difficulty controlling speed on downhill sections, at times allowing the vehicle to exceed the set speed by as many as 8 miles per hour.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535628July 31, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle repeatedly has applied emergency braking in situations where it should not have been applied. Generally, the problem is most likely to occur on two-lane roads with oncoming traffic and a bend to the right as viewed as I am driving. This has also occurred, to a lesser extent, on the highway when a car immediately in front slows and changes lanes to the right (as would be done to exit the highway). In this case, it seems like the system is too slow to recognize that the vehicle has changed lanes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535567July 31, 2023
UNKNOWN OR OTHER
Infotainment panel goes dark for 5-10 minutes while the car is in motion. Attempts to reboots multiple times unsuccessfully and then finally recovers. Network Connection Lost message appears on the Infotainment panel. Intermittent crackling noise in the sound system speakers. Creates a safety issue when vehicle is in motion on a highway and the GPS display on the Infotainment screen disappears right before taking a high-speed exit. The confusion can cause a major accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535565July 31, 2023
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
Honda Pilot 2021 Elite AWD w/ 34k miles shuts down at a complete stop e.g. traffic light, stop sign or highway stop and go rush hour. Panel says put in Neutral, but the push button transmission shift does not respond. Attempts to restart with the push start/stop button and fails multiple times first and then it starts again, while other motorists are honking behind you for blocking traffic. Major safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535205July 29, 2023
ENGINE
The autostart failed to restart at an intersection traffic light when light changed. It put us at risk of rear end collision while trying to decipher and correct issue. Message appeared to state car needed to go into park. Driver doesn't remember if they tried to put it into park due to stress of situation, but issue was resolved by shutting off car and then restarting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534926July 27, 2023
POWER TRAIN, FUEL/PROPULSION SYSTEM
THE VEHICLKE HESITATES MOVING FORWARD FROM A STOP OR STANDSTILL. THE SAFEY CONCERIN IS THAT THE HESITATION OCCURS WHEN ENTERING TRAFFIC FROM A STOP AND MIGHT CAUSE A COLLISION DUR TO THE DELAY IN MOVING FORWARD. THIS HAS OCCURED ON MANY OCASSIONS. NO WARNING LIGHTS. THE VEHICLE WS INSPECTED BY HONDA AND THE TRANSMISSION WAS REPLACED, HOWEVER, THE ISSUE WAS NOT RESOLVED WITH THE NEW TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534442July 25, 2023
ELECTRICAL SYSTEM
Wireless phone charger works for about 10 minutes then stops charging. I’ve tried moving it phone to multiple positions and still have the same results.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533513July 20, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, VISIBILITY/WIPER
On 2 land roads especially with no other vehicles in view, the car will suddenly brake, flash the dash for emergency braking and violently shake the steering wheel back and forth and almost take it out of your hands. It was done this since new. Taken to dealer 11/15/21 for this issue, they "aligned it" and made it somewhat better but still did the braking and steering wheel shake on way home from dealer. We just put up with it as the vehicle cost so much. The dealer also replaced the windshield as it cracked within 3 months of new sitting in a parking lot. This again required another paid alignment of this system. They said windshield may have been defective buy we had to pay for it anyway, alignment was needed for avoidance system In may of 2023, the vehicle became un-drivable as it would kick the process off about every 30-50 feet. The vehicle has never been in any accident or collision of any type. So they said they aligned it gain but replaced some sensors. The vehicle still has some issues and they charged us $904 to replace some sensors even though they said they were believed they were good but could not find any other explanation, yes the vehicle has been under warranty during this entire time. Dealer and Honda spoke person stated warranty repair is discretionary on these repairs. So they will not honor their warranty either on this system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532973July 18, 2023
STRUCTURE
The contact owns a 2023 Honda Pilot. The contact stated that while driving at an undisclosed speed, there was an air draft sound coming from the interior of the vehicle with all the windows closed. While washing the vehicle, the contact observed water leaking into the interior of the vehicle however, the contact was unable to locate the origin of the leak. The vehicle was taken to the dealer, who was also unable to locate the origin of the leak. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 527.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532626July 17, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I brought my Honda Pilot 2022 AWD on September 2022 with Captial Expressway Honda, San Jose. Since then, my Honda Pilot went dead twice in less than a year. The first time was in December 2022; I had Geico jump my battery. The second time was in June 2023; my Honda Pilot went completely dead with all the error codes. The incident started on June 25, 2023; I was on vacation for 3 weeks and returned with a dead car. The lack of customer service and the unprofessional Yvonne Liao at Capital Honda blamed me for not driving enough. She stated that the Honda Pilot must drive more because the computerized system drains the battery. Instead of admitting manufacture defect and recall, Yvonne blamed the customer for not driving enough and started arguing with me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532532July 16, 2023
ELECTRICAL SYSTEM, ENGINE
When going from stop light, car died in middle of intersection. Couldn’t get it started. Had it towed to dealership.Dealer did diagnostics and couldn’t find any issue. Drove car home. Turned it off. The car would not restart. Had it towed back to dealership. Not sure if it’s starter, alternator, auto engine stop features. Battery seems to be Gett drained. Danger is that the car randomly dies and won’t start. Dealer has no idea of the issue. Tow truck driver said he has towed severs Honda pilots with the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532508July 15, 2023
VISIBILITY/WIPER
I went to my Honda dealership today 7/15/23, and my side mirrors were on a recall, and they replaced them and my driver side mirror is all distorted. It looks like I’m looking through my contacts while wearing my glasses. It’s given me a headache. My passenger side mirror looks fine. I’ll be calling the dealership on Monday morning. This fix is awful and a real safety hazard because now I don’t want to look out of the mirror because it gives me a really bad headache.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531832July 12, 2023
STEERING, SERVICE BRAKES, ELECTRICAL SYSTEM
The vehicle was purchased 7/1/2023. It is a 2023 Honda Pilot. 8 days after the purchase (OD mileage: 332), on a major highway, all mechanical systems in the vehicle failed within 2 minutes of each other. The engine, brakes, electrical, airbags, AWD, all of the ADAS systems, etc. ALL lit up within about 5 minutes of each other. Soon after this happened, the vehicle essentially shut down and was forced to a stop in a turning lane off of the major highway. The vehicle gave no indication that this was coming. The dealership's immediate response was to assume that we had put diesel fuel in the vehicle (this was not the case). As of now, they still have not been able to determine the cause of these catastrophic failures. Completely unsafe! This failure event could have been lethal and no one has any answers...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531154July 9, 2023
LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Lane departure braking mechanism has become faulty. Over the last 2 weeks, I've had 2 incidents that could have resulted in a rear end crash, bodily injury or death, when the lane departure caused BRAKE to flash on the dashboard and the automatic system caused the Pilot to temporarily hard brake in the middle of the freeway. I reported this to POWAY Honda during my last visit, but they ignored this system problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531019July 8, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When traveling on the road I live, the Pilot will slam its breaks on, I assume this is the automatic breaking system, but the issue is, there will be nothing on or near the road. No cars, pedestrians , nothing. Just my pilot. The speed limit is about 45MPH and it will slam the breaks on. It has become so problematic I avoid traveling that direction on my road. It has happened to my spouse while driving as well. And again, it’s not every time, but sometimes. It has happened about 10+ times. Makes me nervous that while driving it will do it, and I will be rear ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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