Honda Pilot Complaints

1,017 consumer complaints on file.

#11557431November 29, 2023
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2021 Honda Pilot. The contact stated that the Auto Idle feature on the vehicle intermittently failed to operate as needed. The contact stated that the vehicle failed to restart upon the depression of the accelerator pedal. The contact stated that an unknown message was displayed on the instrument panel during the failure. The contact had taken the vehicle to the dealer on several occasions and software updates were performed; however, the failure returned soon after the updates were completed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557008November 27, 2023
VISIBILITY
The contact owns a 2023 Honda Pilot. The contact stated while driving 30 MPH, the rear of the panoramic sunroof suddenly shattered, raining glass down into the interior of the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556843November 26, 2023
ELECTRICAL SYSTEM, ENGINE, STEERING
I bought my 2024 Honda Pilot two weeks ago, it only has 300 miles and suddenly all the warnings indicating system failures were activated, engine check, lane assist, emergency braking, emission system, etc., it almost didn't start, it left me in road. It is not possible that something practically new is failing like that with two weeks of use and only 300 miles, that is not right, it is putting lives in danger. honda has to solve that
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556771November 25, 2023
ELECTRICAL SYSTEM
Vehicle was slowing down for a stoplight on freeway frontage road and the vehicle died. It would not try to start or allow the vehicle be put into neutral. Dealer replaced battery
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556708November 24, 2023
TIRES
CONTINENTAL CROSS CONTACT LX SPORT 245/50 R 20 102H M.S. RADIAL TUBELESS Vehicle was parked after a ride on Thu 11/23 with no problems. Vehicle was parked in a apartment lot with no issues previous night. Next day morning on 11/24, Rear Passenger tire is deflated fully with no air. Upon checking there are 2 cracks observed on the sidewall of the tire with no air left. There was no accident or any sidewall curb hit at all. Tires are faulty and the same issues have been observed with previous recalls with the same brand and model/size [XXX]
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556570November 23, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
our family was driving on the interstate at 70mph, when the electronic system malfunctioned. The car said every system was failing and to see dealer immediately. The car immediately stopped accelerating, steering wheel shook, and car was difficult to control on the busy, holiday weekend interstate traffic. We had to be towed to Honda dealership, where they "fixed" the problem and we were good to go. 30 minutes later on the busy interstate, the same problem occurred again. Electrical, braking system, brakes started smelling hot. We had to drive on the interstate shoulder at 20 mph for 2 miles to an exit with our family of 5 and our dog. A second tow on Thanksgiving Eve. There were absolutely no warnings from the vehicle before the issue began. The car was bought with 320 miles on the odometer on November 20, and this occurred on November 22 with 570 miles on the odometer. From what we keep reading, we need 4 repairs for the same issue in order for the car to be considered "not operable" or "not safe." Are we supposed to drive on the interstate a few more times , get towed 2 more times, and just hope that we aren't hit and killed by a semi truck after our car suddenly stops accelerating? From looking online, there have been a large number of complaints with exact or similar issues. Does someone have to get killed for something more to happen?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556539November 23, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
My greetings. I want to share with you my experience, which, unfortunately, I encounter every day. The problem is this. The car begins to brake unpredictably while driving, even when there are no cars ahead; on an empty road it suddenly brakes. This happens at speeds between 30 mph and above.In slippery road conditions, this can lead to an accident or death. I spoke to the Honda service center about this problem, but they did not help me. The service center is located at: 9903 Bustleton Ave, Philadelphia, PA 19115. The device responsible for emergency braking is included in the price of the car, and does not work properly. The only way to protect yourself from a technically incorrectly functioning emergency braking system is to turn it off manually, using a button. To clarify, I want to say the following. Everything on my car is factory. The windshield has not been replaced, radar below logo as well. Everything is original. The mileage on the car is 10,500. The car is almost new, and at the same time dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556303November 21, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
Vehicle will randomly display multiple warning lights- usually starting with the braking system, until all warnings are triggered. This has happened about 10 times so far. Happens in a variety of driving situations. When car is parked, it then requires multiple presses on start button to turn the car off. Every time this happens the rear lift gate is completely disabled and unable to open. About 11/15/2023 I have a video of the errors I can provide- it is a large file and can’t be attached with the other photos. The error also occurred one time while driving at about 70mph using the adaptive cruise. There were no vehicles ahead, but one was approaching from behind- the vehicle brakes or the cruise controls caused the car to rapidly decelerate. I had had to push the accelerator to avoid causing an accident with the person behind me. I had the passenger take a photo of the dashboard warnings. About 11/3/23
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554695November 11, 2023
ELECTRICAL SYSTEM
Bought this brand new 2024 Honda pilot touring model on Oct 2023, the issue starts showing after driving it for only couple of hundreds miles, there is a very distinctive and constant loud popping and cracking noise coming out from the speakers while driving, no matter if the audio volume is set to high or low or zero or even when music player is turned off, looked it up online and found out it is a very common problem for Honda for years now, and it is not just for the pilot lineup, it also affects their other models like Passport & Odyssey, It has something to do with the wiring process and improperly manufactured terminal of the FAKRA connector for the infotainment system. They have service bulletin (#23-047 & #23-046) and safety recall for the previous year models, but not for 2024 Honda pilot yet, I think this issue affect safety because the popping & cracking sound is loud enough to distracting driver while they are driving to the point they cannot 100% focused on the road. And I'm sure my vehicle is not the only unlucky car for the 2024 Honda Pilot model, I hope Honda address this issue as soon as possible, and also please prevent this from happing in the future, this is not my first Honda car, I hope this will not be my last one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553929November 7, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The Pilot emergency braked on its own as I was driving 30mph on a rural road, throwing myself and my children forward in our seats as the vehicle came to a stop. It was a violent action. No other vehicles or people were around us and no reason for the braking should have occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553630November 5, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, AIR BAGS
On October 18, 2023, at about 11 am, I was approaching to enter our driveway with my foot on the brake system when all of the sudden the car sped up at a very high speed that I was unable to control. The speed was so forceful that the car crashed unto the house resulting in a lot of damage to our house, all this happened in less than one second. I had a next door neighbor in the car with me and thankfully neither of us was hurt, I like to mention at this point that neither air bag deployed to issue protection to us. Of course the safety of both of us was put at risk. We called the insurance with no luck to send an adjuster to inspect the car and/or damage done to the house, so we had to do everything on our own. The car has not been inspected by a representative of the manufacturer nor the police. I did not see any warning nor messages on the screen until the accident happened that said "Crash has been detected" Since we were left to do everything on our own we called Caliber Collision to haul the car to their location to assess the damage done to the car. As of this writing the car is still in their possession and on Friday we received a call from them to inform us what they have found and we were told that as of that day they were sure that the car is 75% totaled. Of course the damage done to the house and car is nothing compared to the damage that it was done to me, because now every time I drive our rental car and approach the driveway I had in my mind if the car is going to do the same thing.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11553374November 3, 2023
POWER TRAIN
The warning light came on saying that there is a problem with the AWD system, and that only the front wheels may be powered. I then lost all power to all wheels. I hit the gas, RPMs just went up, and the wheels had no power. Eventually, the power came back. This is with a new car that I have had other problems with including water leaks that I was afraid might be getting onto electronics.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553372November 3, 2023
AIR BAGS
My SRS System's light came on. When I went to the dealership to have it checked, they stated it was an Airbag Seat Sensor that was bad in the passenger side seat. I talked to the warranty people and they stated it was not covered under the warranty and it would cost me over $2000 to repair. I reached out to Honda and I have received nothing back from them. I don't have that kind of money. I purchased this vehicle one year ago and also added an extended warranty to it so I would have peace of mind that I would not have large out of pocket expenses. Why would Honda not stand behind this serious of a safety issue. I am afraid to take anyone with me in case we are in an accident. I also have small children with me, as I am a foster parent. Is this going to affect all of the airbags in the vehicle?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553197November 2, 2023
ENGINE, FUEL/PROPULSION SYSTEM
2021 Honda Pilot is subject to "rapid acceleration". We had no notification of this issue until the vehicle drove itself into our home on its own causing damage to the car and our home. Only after we did some research did we know Honda had this issue.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11552965November 1, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
1. DRIVING ON A 2 LANE HIGHWAY, AT ABOUT 65 MPH, USING CRUISE CONTROL. NO VEHICLES AHEAD ON ME IN MY LANE. TRUCK IN ONCOMING LANE CAUSED DASH TO DISPLAY BRAKE WARNING. BRAKE CAME ON MOMENTARILY, WHEEL WAS IN STAIGHT FORWARD POSITION. 2. HAVE HAD SIMILAR PROBLEMS WITH CRUISE. DRIVING AT 45 MPH IN LEFT LANE, CRUISE ON, CAR AHEAD OF ME MOVES TO LEFT TURN LANE, DASH BRAKE LIGHT COMES ON AND BRAKES MOMENTARILY GO ON. FOR THIS TOOK INTO HONDA DEALER, UNABLE TO REPLICATE BY THEIR SERVICE TECH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552722October 30, 2023
SERVICE BRAKES, HYDRAULIC
The contact owned a 2021 Honda Pilot. The contact stated that while her friend was driving at an undisclosed speed, with the brake pedal depressed all the way to the floorboard, the vehicle failed to stop as intended. As a result, the vehicle left the roadway, hitting a stop sign before coming to a complete stop after colliding with a concrete wall. The driver and passenger side air bags did deploy. A police report was filed, and injuries were reported. The vehicle occupants transported themselves to an area hospital for treatment. The driver was treated for a head contusion and pain in her legs and lower back; the contact was treated for chest pain. No warning lights were illuminated. The vehicle was towed to a tow yard, pending inspection. After investigating the failure, the contact related it to NHTSA Campaign Number 23V458000 (Service Brakes, Hydraulics), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 5,500.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11552338October 27, 2023
ENGINE
This vehicle has some major concerns. I have issues with the starter on this thing not wanting to restart the engine after a traffic stop. Battery is fine and there are no obvious issues with the car other than the fact that the starter appears to barely spin the engine over the compression stroke. I have been a Honda owner for years but unless Honda issues a fix for this issue, i am finished with them. I continually turn off the auto stop/start feature out of fear that i will have issues at a traffic intersection. Please investigate this issue and force them to recall these vehicles. BTW my vehicle only has 28k miles on it so it is unacceptable for them to keep denying the issue exists when i take it to my dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551969October 26, 2023
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
See attached document from complainant
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550283October 16, 2023
UNKNOWN OR OTHER
Failure to repair recall in a timely manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549760October 13, 2023
UNKNOWN OR OTHER
I was driving down the road and my sunroof exploded. It was random and there was no debris around. I had my cover closed so no glass fell into the car. Looking at the sunroof it appears as if it exploded up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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