Honda Pilot Complaints

9,418 consumer complaints on file.

#10505967April 11, 2013
AIR BAGS
HONDA 2009 PILOT MVA 4/10/2010 REPORTED PASSENGER AIRBAG DEPLOYED AND INJURY OCCURRED TO STERNUM AND RIBS. NOTED RECALL OF HONDA FOR AIRBAG IN NEWPAPER AND INTERNET. CALLED 1-800-999-1009 #7 PRODUCT CONCERN DEPT. VIN [XXX] REPORT [XXX] TO HONDA ON 4/11/13 HONDA PILOT WAS TOTALED WHEN HIT BY SUBURBAN GOING WRONG WAY ON A ONE WAY STREET ABOUT 40 MPH. HONDA PILOT WAS GOING THROUGH GREEN LIGHT WITH RIGHT OF WAY. NO UNDERDASH AIRBAG LED TO LARGE AND SHIN HEMATOMAS. SEAT BELTED PASSENGER. MADE REPORT TO HONDA CORP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10506036April 11, 2013
POWER TRAIN
AS I TRY TO INCREASE SPEED, THE ENGINE WILL SPUTTER AS IF IT DOESN'T WANT TO SHIFT TO THE NEXT GEAR. THIS IS PARTICULARLY NOTICEABLE IN THE RANGE OF 25-50 MPH. I HAVE TO LET OFF THE GAS IN ORDER FOR THE CAR TO SHIFT TO THE NEXT GEAR SUCCESSFULLY. IF I CONTINUE TO GIVE IT GAS IT CONTINUES TO SPUTTER UNTIL I LET OFF THE GAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505847April 10, 2013
ENGINE
NOTICED SLIGHT VIBRATION OF THE ENGINE WHILE SITTING IN DRIVER'S SEAT AT IDLE. I THOUGHT IT WAS AN IGNITION PROBLEM. NO ENGINE PROBLEMS WERE DIAGNOSED AT A REPAIR FACILITY. AT A LATER DATE WHILE MY VEHICLE WAS AT AN AUTHORIZED HONDA DEALER BEING SERVICED FOR AN UNRELATED NHTSA SAFETY RECALL NOTICE 12V-573, I WAS INFORMED THAT THE FRONT, SIDE, AND REAR ENGINE MOUNTS WERE BROKEN. I HAD THEM REPLACED AT MY OWN EXPENSE. I LATER READ ON THE INTERNET THAT THERE ARE AN ALARMING NUMBER OF PILOT OWNERS WITH SIMILAR MILEAGE REPORTING BROKEN ENGINE MOUNTS. THIS APPEARS TO BE A SERIOUS MANUFACTURER SAFETY DEFECT. A RECALL SHOULD BE ISSUED AND OWNERS WHO HAVE ALREADY REPLACED THE ENGINE MOUNTS SHOULD BE REIMBURSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505712April 9, 2013
ENGINE
HONDA SERVICE ADVISOR REVIEWED THE COMPLETED SHIFT INTERLOCK RECALL SERVICE WITH ME AND SAID THE FRONT AND SIDE ENGINE MOUNTS WERE BROKEN. HE INFORMED ME THAT THIS IS A SAFETY ISSUE AND THEY NEEDED REPAIR. COST TO REPAIR IS $435 FOR FRONT MOUNTS AND $220 FOR SIDE MOUNTS. THERE ARE A NUMBER OF ENGINE MOUNT FAILURES REPORTED ON THIS WEBSITE. THIS IS A SAFETY ISSUE AS WELL AS A DESIGN/ENGINEERING DEFECT/FLAW AND SHOULD BE REPAIRED ON A RECALL AT HONDA'S EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507095April 4, 2013
UNKNOWN OR OTHER
OUR 2003 HONDA PILOT HAS NOW STUCK US TWICE. MY WIFE WAS STUCK IN A PARKING LOT THE OTHER NIGHT FOR OVER AN HOUR TRYING TO GET HER KEY IN THE IGNITION. THE PREVIOUS WEEK THE KEY DID THE SAME THING BUT EVENTUALLY WENT IN AND THEN DIDN'T WANT TO TURN TO THE START POSITION. UNFORTUNATELY THE AREA MY WIFE GOT STRANDED AT THE OTHER NIGHT POSED A DEFINITE SAFETY ISSUE. WE ARE CONCERNED SHE WILL BE ATTACKED AND NOT BE ABLE TO DO ANYTHING ABOUT IT. I HAVE NOW CONTACTED THE LOCAL DEALERSHIP TWICE AND THE HONDA CORP FOR HELP. NEITHER GAVE ME HELP. THEY ONLY TOLD ME TO CONTACT YOU GUYS AND REPORT THE INCIDENT. THEY REALLY DIDN'T SEEM TO CARE ABOUT MY WIFE'S SAFETY. HONDA BELIEVES IT IS A PART THAT JUST "WEARS OUT". IF IGNITION CYLINDERS WORE OUT WE WOULDN'T BE DRIVING CARS OVER TEN YEARS OLD. WE FIND HONDA'S ANSWER UNACCEPTABLE. ACTUALLY HONDA CORP SHOULD BE ASHAMED OF THE WAY THEY EVEN HANDLED THE SITUATION ON THE PHONE. I WAS TALKED TO LIKE A CHILD AND WAS NOT ALLOWED TO SPEAK TO A SUPERVISOR. I HAVE RESEARCHED NOW HUNDREDS OF OTHERS ONLINE WITH THE EXACT SAME ISSUE. PLEASE HELP! THIS WILL COST US OVER $500 TO CORRECT. MY WIFE HAS HAD THE INCIDENT HAPPEN TWICE NOW AND WE WOULD LIKE TO SEE SOMETHING DONE BEFORE SOMEBODY IS ROBBED OR EVEN RAPED WHILE TRYING TO GET A CAR STARTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507163April 4, 2013
AIR BAGS
RIGHT FRONT AIRBAG IMPACT SENSOR FAILURE. JUST REPLACED THE LEFT FRONT ABOUT 6 WEEKS PRIOR. PLANNED OBSOLESCENCE BY HONDA, I GUESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505564April 3, 2013
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT BOTH THE DRIVER AND PASSENGER SIDE AUTOMATIC EXTERIOR DOOR LOCKS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT LOCKSMITH WHERE THE DRIVER'S SIDE DOOR WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507009April 3, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE KEY CAME OUT OF THE IGNITION SWITCH INDEPENDENTLY AND THE VEHICLE CONTINUED OPERATING NORMALLY. THE VEHICLE WAS INITIALLY TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE IGNITION NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT SHE RECEIVED A RECALL LETTER FOR NHTSA CAMPAIGN ID NUMBER: 12V573000 ( ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO THE DEALER, WHO REFUSED TO PERFORM THE REPAIRS FREE OF CHARGE SINCE THEY BELIEVED THE VEHICLE HAD BEEN TAMPERED WITH. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 95,000 AND THE CURRENT MILEAGE WAS 115,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505446April 2, 2013
SERVICE BRAKES
BRAKES WENT TO FLOOR WHEN APPLIED TO SLOW DOWN FORWARD MOTION IN DRIVEWAY/GARAGE. TOOK VEHICLE OUT FOR TEST DRIVE AND COULD NOT REPLICATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505336April 2, 2013
POWER TRAIN
WHILE DRIVING AT 40-45 MPH WITH SHIFT LEVER IN "D" THE VEHICLE BEGAN TO SHIFT DOWN A GEAR VERY HARD AND THEN BACK INTO THE PREVIOUS GEAR. IT DOES THIS REPEATEDLY. WAS TOLD BY A HONDA DEALER REPAIR SHOP THAT THE TRANSMISSION NEEDS TO BE REPLACED. THE CAR HAS BEEN WELL MAINTAINED. THE TRANSMISSION ON A VEHICLE LIKE THIS WITH 160K MILES SHOULD NOT BE FAILING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505195April 1, 2013
POWER TRAIN
DRIVING AT APPROX. 30-35 MPH WHEN WITHOUT WARNING I EXPERIENCED HIGH RPM'S AND THE VEHICLE WOULDN'T GO INTO GEAR. WHEN I STOPPED THE CAR AND LOOKED UNDER THE HOOD THERE WAS FLUID EVERYWHERE, EVEN DOWN THE SIDE OF THE CAR. AFTER HAVING THE PILOT TOWED TO MY LOCAL REPAIR FACILITY IT WAS DETERMINED THAT THE LINES THAT RUN THE COOLANT HAD FAILED AND TRANSMISSION FLUID ANTI FREEZE HAD MIXED TOGETHER AND WERE INTRODUCED INTO THE TRANSMISSION. THIS HAPPENED IMMEDIATELY! I HAD THE RADIATOR REPLACED AND THE TRANSMISSION FLUSHED 27 TIMES IN ORDER TO COMPLETELY CLEAR THE SYSTEMS. THIS PROCESS COST ME $1000 AND THE REPAIR SHOP TOLD ME THEY COULD NOT GUARANTEE THAT THE TRANSMISSION WOULD NOT FAIL AS THEY HAD NO IDEA WHETHER THERE WAS INTERNAL DAMAGE OR NOT. WELL, IT DIDN'T WORK! THE TRANSMISSION IS MAKING NOISES THAT IT NEVER HAD BEFORE AND SHIFTING ALMOST AT WILL. MY DILEMMA NOW IS REPLACE THE TRANSMISSION OR REPLACE THE VEHICLE. THERE IS ABSOLUTELY NO WAY ANYONE COULD ANTICIPATE THIS PROBLEM OR DO ANYTHING TO PREVENT IT BECAUSE OF THE WAY THIS WAS ENGINEERED. WHEN I BOUGHT THIS PILOT I DID SO BELIEVING THAT I WOULD BE THE ONE TO DECIDE WHEN IT WAS TIME FOR ME TO BUY A NEW VEHICLE, NOT HONDA! I HAVE OWNED 4 HONDA'S IN THE PAST BUT THIS WILL BE MY LAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505209April 1, 2013
ENGINE
CRUISING ON THE HIGHWAY THE "CHECK ENGINE" LIGHT CAME ON AND CAR STARTED PUTTING AND DECELERATING (LOSS OF POWER). PRESSING ON THE GAS PADDLE COULD HARDLY SUSTAIN SPEED. DROVE TO DEALERSHIP AND IT WAS DETERMINED THAT IT WAS A FAULTY SPARK PLUG. THE SAME HAS HAPPENED BEFORE WITH ANOTHER SPARK PLUG (THAT TIME UNDER WARRANTY) . ACCORDING TO HONDA DEALER SPARK PLUGS ARE REPLACED AT 100,000 MILES AND THIS VEHICLE HAS 40,000 MILES. SINCE IT HAPPENED TWICE ALREADY MOST LIKELY IT WILL HAPPEN AGAIN AND IT IS A DEFECTIVE SERIES OF SPARK PLUGS. HONDA US DECLINED TO ASSIST STATING THAT IT IS OUT OF WARRANTY (EVEN THOUGH THE DEALERSHIP DID INCLUDE IT UNDER WARRANTY UNDERSTANDING THAT THIS IS UN-ACCEPTABLE). THIS SEEMS TO BE A PREVALENT PROBLEM IN HONDA PILOT (SEE OTHER COMPLAINTS ON THE INTERNET). CAN YOU HELP? I WOULD LIKE HONDA TO REPLACE ALL SPARK PLUGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505212April 1, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V573000 (ELECTRICAL SYSTEM) AND TOOK THE VEHICLE TO THE DEALER FOR SERVICE. THE DEALER ADVISED THAT THEY WOULD NOT REPAIR THE VEHICLE BECAUSE THE SHIFTER INTERLOCK DID NOT NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED PER THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505250April 1, 2013
SEATS
THE METAL SEAT BRACKET SUPPORTING THE FRONT DRIVERS SIDE SEAT FAILED WHEN I SAT DOWN IN THE FRONT DRIVERS SEAT "HARD." THE DEALERSHIP INDICATED THAT WHILE THIS PART COULD BE EASILY AND AFFORDABLE WELDED BACK TOGETHER, THEY WOULD HAVE TO REPLACE THE ENTIRE METAL BRACKET AND SEAT DUE TO LIABILITY TO THE TUNE OF $1400. IF THE DEALERSHIP CAN'T WELD THE BRACKET BUT HAD TO REPLACE A FAILED PART THAT WOULD BE CRITICAL TO ONES SAFETY DURING A CRASH BECAUSE OF LIABILITY, WHY DOES HONDA NOT SEE THAT A SEAT THAT WAS NOT SUPPOSE TO FAIL DURING A CRASH, BUT FAILED UPON SITTING, THE PART SHOULD BE REPLACED AT HONDA'S EXPENSE. I AM STILL DRIVING AROUND WITH A SEAT THAT ROCKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505047March 30, 2013
STEERING, ELECTRICAL SYSTEM
THE KEY WAS DIFFICULT TO INSERT INTO THE IGNITION. ONCE IN, THE KEY WAS THEN VIRTUALLY IMPOSSIBLE TO REMOVE. FURTHERMORE WILL NOT TURN AS IT IS STUCK IN BETWEEN OFF AND ACCESSORY POSITIONS. HOURS WERE SPENT JIGGLING, BRINGING A LOCKSMITH TO MAKE ATTEMPTS AT REMOVING WITHOUT SUCCESS. THE HONDA PILOT HAD TO BE TOWED TO DEALERSHIP. THIS HAPPENED WITHIN 1 DAY OF A SERVICED RECALL FOR THE INTERLOCK LEVER WHICH INVOLVES THE IGNITION AND THE STEERING COLUMN SHIFTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504941March 29, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, ANOTHER CRASHED HEAD-ON INTO THE CONTACT'S VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED CHEST INJURIES AND WAS TRANSPORTED TO THE HOSPITAL. THE VEHICLE SUSTAINED DAMAGES TO THE ENTIRE FRONT END AND THE PASSENGER SIDE. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP FOR REPAIRS. THE POLICE WERE NOTIFIED AND A REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 10,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10504945March 29, 2013
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
WHILE EXITING A DRIVEWAY AT APPROXIMATELY 5 MILES PER HOUR THE BRAKES LOCKED WITHOUT THE DRIVER APPLYING PRESSURE. THE DRIVER WAS ABLE TO GET THE VEHICLE TO THE CENTER PAINTED MEDIAN WITH EXTRA GAS AND STILL UNDER UNWANTED BRAKING. ONCE THE CAR CAME TO A COMPLETE STOP FOR 30 SECONDS OR SO THE BRAKES RELEASED. THE DRIVER THEN DROVE THE VEHICLE AT A SLOW SPEED ALONG THE CURB TO OUR HOUSE WITHIN 2 MILES. IT'S NOW PARKED AS WE ARE AFRAID TO DRIVE IT. A CALL TO METRO HONDA IN MONTCLAIR WAS OF NO ASSISTANCE. THEY SAID MY VEHICLE WAS NOT EFFECTED BY THE RECENT HONDA RECALL ON THE ISSUE. THE VSA LIGHT REMAINS ILLUMINATED AS WELL AS THE SYSTEM WARNING LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504831March 28, 2013
ENGINE
TL* THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT STATED THAT THE ENGINE WAS CONSUMING OIL EXCESSIVELY AND SEVERAL MONTHS LATER, THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SHORT BLOCK NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 69,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504736March 27, 2013
POWER TRAIN
AT A TRAFFIC STOP EVERYTHING WA NORMAL, WHEN I ACCELERATED THE VEHICLE I NOTICED THAT THE D INDICATOR STARTED TO FLASH. BEFORE CONTACTING THE DEALERSHIP I DID A SEARCH ON LINE AND FOUND THAT MANY OTHER PILOT OWNERS ARE HAVING THE SAME ISSUE. WHEN I CONTACTED THE DEALER THEY WANTED TO CHARGE ME 150.00 FOR THEM TO HOOK THE VEHICLE UP TO THEIR COMPUTERS. I NOW FOUND OUT THAT THE PROBLEM IS A SWITCH FOR THE FOURTH GEAR. MY VEHICLE RUNS GREAT AND SHIFTS VERY SMOOTHLY. MY WIFE AND DAUGHTER USE THIS VEHICLE TO GO BACK AND FORTH TO SCHOOL. IT APPEARS THAT HONDA HAS HAD OVER NINE YEARS TO FIX AND ADDRESS THIS PROBLEM, WEATHER YOU ARE THE FIRST OWNER OR NOT, AND IF YOU PURCHASED IT FROM A HONDA DEALER SHOULD NOT BE A CONSIDERATION. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504593March 26, 2013
VEHICLE SPEED CONTROL, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
TODAY TUESDAY MARCH 26TH 2013 I WAS IN BROOKLYN, NY OFF MRTLE AVE. ON A RESIDENTIAL ONE WAY STREET. PULLED UP TO A LARGE OPEN PARKING SPOT WITH CARS IN FRONT AND BACK OF THE SPOT. THE SPOT WAS LARGE ENOUGH FOR 2 CARS. AS I PULLED INTO THE SPOT AND PROGRESSED SLOWLY FORWARD WITH MY FOOT ON THE BRAKE, THE CAR RENGINE BEGAN TO REV QUICKLY AND JOLTED FORWARD HITTING THE PARKED CAR IN FRONT OF ME. THIS IS THE SECOND TIME I HAVE FELT THE CAR ENGINE REV ON IT'S OWN WITH MY FOOT OFF THE GAS AND JUMPING FORWARD. FIRST TIME WAS WHILE SLOWING DOWN TO A STOP SIGN AND THE CAR JUMPED FORWARD AND ACCELERATED ON IT'S OWN BUT WITH NO ACCIDENT. I DISMISSED IT NOT SURE WHY IT HAPPENED. THIS TIME OF COURSE I FELT THE SAME SYMPTOM WITH FOOT ON BRAKE THE CAR JOLTED FORWARD AND ENGINE REVVED ON IT'S OWN BUT HITTING THE CAR IN FRONT OF ME. I HOPE HONDA FIXES THIS ISSUE. I AM VERY AFRAID THIS COULD HAPPEN AROUND OTHER PEOPLE AND ACCIDENTALLY HITS SOMEONE WHEN THE CAR DOES THIS ON IT'S OWN. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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