Honda Pilot Complaints

9,418 consumer complaints on file.

#10561903January 28, 2014
POWER TRAIN, ENGINE
EVER SINCE I PULLED OFF THE NEW CAR LOT,,,,, VEHICLE HAS VIBRATION AT 1500 TO 2000 RPM. IT IS SLIGHT BUT VIBRATES THROUGHOUT VEHICLE. ANNOYING IS THE PERFECT DESCRIPTION. GOES AWAY WITH SLIGHT ACCELERATION. SEEMS TO BE RELATED TO ECO BEING IN OPERATION. I SEE SAME COMPLAINT IN OTHER POSTS. I BELIEVE IT IS A ROOKIE DESIGN FLAW IN POWER TRAIN. A $40,000 VEHICLE SHOULD BE WITHOUT THIS DEFECT. I ALSO OWN A 2010 PILOT THAT OPERATES WITHOUT ANY VIBRATION AT ANY SPEED OR LOAD UPON ENGINE/DRIVETRAIN. THIS IS MY SECOND "HONDA" COMPANY VEHICLE. I WISH I HAD THE 1ST ONE BACK. YOU CAN IMAGINE MY FRUSTRATION WITH MY 2013 HONDA PILOT. HONDA..... CAN YOU OWN UP TO THIS FLAW AND FIX? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561889January 28, 2014
SEAT BELTS
AS I ENTERED THE CAR THE AND WENT TO BUCKLE THE SEAT BELT. I PUSHED GENTLE BACK ON THE SEAT BACK. AT THAT POINT THE SEAT BACK DROPPED BACK INTO THE REAR SEAT. WHEN THE DEALER LOOKED AT IT HE ADVISED ME THAT THE SEAT ADJUSTER HAS FAILED. IF THE CAR WAS IN A ACCIDENT I WOULD HAVE BEEN SEVERELY HURT. HONDA USA WILL NOT DO ANYTHING TO HELP FIX THIS MAJOR SAFETY ISSUE WITH THEIR SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561562January 26, 2014
SEATS
DRIVER'S SIDE SEAT HAS FELT EXTREMELY HOT IN THE LAST FEW TIMES THAT I USED SEAT HEATER. PULLED INTO WORK AND AS I STARTED TO EXIT SMOKE WAS COMING OUT OF THE SEAT. NEVER CAUGHT FIRE AS I IMMEDIATELY TURNED OFF THE SWITCH AND POUNDED THE SEAT CUSHION. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10561469January 25, 2014
SEATS
THE DRIVERS SIDE VEHICLE SEAT HAD A SLIGHT ROCK FOR THE LAST FEW MONTHS...I HAD IT CHECKED AT THE DEALER AND THEY FOUND NO PROBLEMS...TODAY WHILE EXITING MY VEHICLE THE SEAT SNAPPED. THE FRONT BRACKET ON THE LEFT PART OF THE DRIVERS SIDE SEAT BROKE. IT IS AN L SHAPED BRACKET THAT HOLDS THE SEAT TO THE FRAME. THIS IS A HUGE SAFETY CONCERN! WHAT WOULD HAVE HAPPENED IF I WAS IN AN ACCIDENT WITH THE VEHICLE? (PLEASE NOTE THIS VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND IS WELL TAKEN CARE OF) THIS IS NOT NORMAL WEAR AND TEAR AND SHOULD BE RECALLED IMMEDIATELY TO PROTECT OTHER PILOT OWNERS!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561226January 23, 2014
AIR BAGS
MY WIFE HAD AN ACCIDENT AND CRASHED INTO THE BACK OF A PARKED VEHICLE. THE CRASH ITSELF WAS HER FAULT, HOWEVER THE AIRBAG DEPLOYED INTO HER FACE AND CAUSED INJURIES, FRACTURING THE BRIDGE OF HER NOSE, BLEEDING IN HER LEFT EYE AND BASICALLY MADE HER WHOLE LEFT SIDE OF HER FACE SWELL UP TO THE POINT WHERE I COULD NOT RECOGNIZE HER. MY WIFE IS 5'3" AND NEEDS TO ADJUST HER SEATING POSITION CLOSE TO THE STEERING WHEEL IN ORDER FOR HER FEET TO REACH THE BRAKE/ACCELERATOR PEDAL. MY CONTENTION IS THAT AT A LOW SPEED ACCIDENT, IF THE AIR BAG DID NOT DEPLOY I THINK SHE WOULD HAVE WALKED AWAY WITH NO INJURIES. ALTERNATIVELY, IF THE CAR HAD A TELESCOPING STEERING WHEEL THEN SHE WOULD HAVE HAD ENOUGH CLEARANCE TO AVOID THE AIRBAG DEPLOYING INTO HER FACE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10560599January 20, 2014
STEERING, ELECTRICAL SYSTEM
45 MILES ON A BRAND NEW 2014 PILOT EX-L THE IGNITION DOES NOT ENGAGED CONSISTENTLY. WHEN YOU TURN THE KEY AND THE ENGINE CRANKS, IT DOES NOT TURN OVER, RATHER IT CONTINUES TO MAKE CRANKING SOUND, EVEN WHEN KEY GOES BACK TO RUN/ON POSITION. YOU NEED TO TURN KEY OFF TO GET CRANKING TO STOP. 50 MILES ON BARAND NEW 2014 PILOT EX-L A CONTINUOUS CLICKING SOUND COMES FROM THE STEERING COLUMN WHEN MAKING A LEFT HAND TURN. IT DOES IT WHEN YOU TURN RIGHT, BUT MORE PREDOMINANT WHEN TURNING LEFT. FROM ONSET - THE DRIVER'S SIDE DOOR DOES NOT OPEN AND CLOSE SMOOTHLY - THOUGHT AT FIRST IT WAS JUST THE HINGE CATCHING, FURTHER INSPECTION DEMONSTRATES THE LEFT FRONT FENDER AND DRIVER'S DOOR SEEM IS NOT UNIFORM. THEREFORE THE BOTTOM OF THE FENDER AND DRIVER'S SIDE DOOR ARE RUBBING AGAINST EACH OTHER AND PAINT IS RUBBING OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560661January 20, 2014
POWER TRAIN
WHILE DRIVING MY 2006 HONDA PILOT THE TRANSMISSION FAILED AND I WAS STUCK IN THE MIDDLE OF THE ROAD. FORTUNATELY IT WAS A SECONDARY ROAD WITH LOW SPEED LIMIT. AFTER HAVING MY VEHICLE TOWED TO A TRANSMISSION SHOP, THE MANAGER CALLED ME AND TOLD ME THE REASON MY TRANSMISSION FAILED WAS DUE TO THE FACT THAT ALL MY TRANSMISSION FLUID HAD RUN OUT DUE TO A DEFECTIVE (TRANS COOLER CONNECTION). AFTER BEING TOLD THIS I RESEARCHED THIS ISSUE ONLINE AND FOUND THIS IS A COMMON PROBLEM WITH HONDA RADIATORS. THE TRANS COOLER CONNECTION JUST BLOWS OUT OF THE RADIATOR AND IF YOU ARE DRIVING ANY DISTANCE YOU WILL NOT HAVE ANY IDEA WHAT IS HAPPENING TO YOUR VEHICLE UNTIL IT IS TOO LATE. IN MY CASE I HAD TO HAVE THE TRANSMISSION COMPLETELY REBUILT AND A NEW RADIATOR PUT IN, BUT MY CONCERN IS THIS WILL HAPPEN AGAIN. I CONTACTED HONDA MINUTES BEFORE WRITING THIS AND THEY DON'T APPEAR TO BE WILLING TO ASSIST ME FINANCIALLY AT THIS POINT AND I WILL BE WRITING AND ESCALATING THIS AS FAR AS I POSSIBLY CAN. I HOPE YOU CAN SHED SOME LIGHT ON THIS ISSUE AND HOPE TO HEAR FROM YOU SOON. ALSO I WOULD LIKE TO MENTION THIS VEHICLE HAS BEEN MAINTAINED FROM DAY ONE WITH HONDA AND ALL SCHEDULED MAINTENANCE HAS BEEN DONE ACCORDING TO HONDA MOTOR'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560515January 18, 2014
SEAT BELTS
A 91 YEAR OLD PASSENGER COULD NOT RELEASE THE BUCKLE BECAUSE OF PLACEMENT OR NECESSARY STRENGTH.THE BUCKLE SHOULD BE NEAR THE MIDDLE OF THE WAIST OR CHEST FOE QUICK RELEASE IN CASE OF ACCIDENT OR OTHER IMPAIRMENT DUE TO HEALTH OR IF SOMEONE IS TRYING TO RELEASE IT FOR SOMEONE. IT MADE ME THINK OF THE NUMBER OF OUR PARATROOPERS THAT DROWNED IN EUROPE BECAUSE THE RELEASE WAS POORLY CONCEIVED. THE BRITISH HAD A ONE BUCKLE RELEASE RIGHT ON THEIR CHEST THAT SAVED MANY LIVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560250January 16, 2014
POWER TRAIN, ENGINE
WHEN SLOWING DOWN TO MAKE A LEFT TURN, AS I START THE TURN THE ENGINE HESITATES AND THERE IS NO RESPONSE. THE CAR SEEMS TO HAVE NO POWER AND COASTS 4 OR 5 SECONDS BEFORE RESPONDING NORMALLY. THIS IS VERY DANGEROUS IN HIGH TRAFFIC CONDITIONS. THIS PROBLEM HAS ALSO OCCASIONALLY OCCURRED STARTING OFF FROM A TRAFFIC SIGNAL, AND MAKING RIGHT TURNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559640January 13, 2014
POWER TRAIN
WHILE DRIVING TO THE AIRPORT FOR FAMILY VACATION, MY 2004 PILOT STARTED MAKING A GRINDING SOUND EVERY FEW MINUTES. WHEN WE RETURNED 2 WEEKS LATER WHILE DRIVING AROUND TOWN BETWEEN 20 AND 40 MILES PER HR. IT CONTINUED MAKING SAME GRINDING SOUNDS. HAD MY MECHANICS LOOK AT IT SUGGESTED CHANGING TRANSMISSION FLUID AND DIFFERENTIAL FLUID, DID SO BUT IT KEPT ON MAKING GRINDING SOUNDS. RECENTLY GOT A NOTICE FOR ANOTHER RECALL ON MY PILOT, LOOKED ONLINE AND FOUND THERE WAS A RECALL FOR THE TRANSMISSION SOON AFTER I BOUGHT MY PILOT IN 2004. I WAS NEVER NOTIFIED ABOUT THIS RECALL. PILOT STILL GRINDING AND GETTING WORSE. CALLED DEALER THIS MORNING AND SAID THAT MY VIN # WAS NOT RECALLED FOR THIS PROBLEM. WHY AM I NOT GETTING A RECALL NOTICE FOR A PROBLEM THAT HONDA KNOWS ABOUT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559320January 10, 2014
ENGINE
MY VEHICLE VIBRATES WHEN I AM DRIVING. IT DOES NOT BEHAVE THIS WAY ALL THE TIME. HOWEVER, WHEN THE VEHICLE VIBRATES, IT SEEMS AS THOUGH IT WANTS TO SHUT OFF. THIS HAS BEEN HAPPENING FREQUENTLY SINCE I PURCHASED MY VEHICLE. IT USUALLY HAPPENS WHEN I SLOW DOWN TO MAKE A TURN OR WHILE I AM CRUISING AT HIGHWAY SPEED. WHEN THIS HAPPEN, THE ECO LIGHT ON MY DASH GOES ON AND ON... THE VIBRATION SEEMS LIKE I AM DRIVING A MANUAL TRANSMISSION VEHICLE, AND FAILED TO SHIFT TO THE APPROPRIATE GEAR. I AM NOT SURE IF IT IS THE VCM IN MY VEHICLE BEING FAULTY. I HAVE TAKEN MY VEHICLE TO THE DEALER ON 3 SEPARATE OCCASIONS AND THEY MECHANIC TELLS ME IT IS NORMAL. THIS IS NOT NORMAL. I AM AFRAID MY VEHICLE MAY STALL IN TRAFFIC AND CAUSE ACCIDENT. THE OTHER ISSUE I AM HAVING IS I OCCASIONALLY SMELL A STRONG GASOLINE FUMES IN MY VEHICLE CABIN WHEN I AM DRIVING. IT SEEMS THE GASOLINE FUME IS ENTERING MY VEHICLE FROM THE ENGINE. CAN'T TELL WHERE IT IS COMING FROM. PERHAPS THROUGH THE AC VENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559394January 10, 2014
ENGINE, POWER TRAIN
THE VEHICLE STARTS TO SHUDDER AND VIBRATE AT VARIOUS SPEEDS. YOU MUST SLOW DOWN OR SPEED UP TO GET IT TO STOP VIBRATING. WE BOUGHT THIS HONDA PILOT BECAUSE WE DRIVE ON A LOT OF SLICK ROADS. I FEEL THIS MAKES IT VERY UNSAFE FOR MY FAMILY. ALONG WITH BEING UNSAFE, IT IS VERY ANNOYING AND WITH IT BEING A NEW VEHICLE, WE SHOULD NOT HAVE TO ACCEPT THIS. THE DEALERSHIP SAYS IT IS A NORMAL OPERATION OF VCM. AMERICAN HONDA TELLS ME THE SAME THING. I DON'T AGREE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559403January 10, 2014
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
THERE IS A RECALL: HTTP://WWW.HONDA.COM/NEWSANDVIEWS/ARTICLE.ASPX?ID=7018-EN IN ADDITION THE KEY AND LOCK MECHANISM CAN BE WARN OUT WHERE THE KEY CAN FALL OUT OF THE IGNITION WHILE ON A FREEWAY OR STREET. THE CAR DIES AND YOU CAN'T PUT THE KEY BACK IN AND MOVE THE CAR. HAPPENED TO ME HAD TO TOW THE CAR HAVE THE RECALL DONE AND HAD TO PAY FOR THE IGNITION WITH REPLACEMENT. THE WEB SHOWS 100 OR 1000 OF OTHERS WITH SIMILAR ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559429January 10, 2014
VEHICLE SPEED CONTROL, ENGINE
EVERYTIME I REACHED A CERTAIN SPEED THEN TRY TO MAINTAIN IT BY SLIGHTLY PRESSING ON THE GAS, THE ENGINE STARTS TO SHUDDER/VIBRATE. IT IS REALLY ANNOYING AND IT CONCERN ME A LOT. THE ISSUE HAPPENS IN DIFFERENT SPEED. I BROUGHT THIS COMPLAIN TO THE DEALERSHIP BUT THEY SAID THAT EVERYTHING IS WORKING NORMAL WITH THE CAR. SO, I JUST GET A LONG WITH IT. THEN AFTER A FEW MORE MONTHS, THE VIBRATION IS GETTING WORSE AND IT IS GETTING IN MY NERVES. I BROUGHT IT BACK YO THEM BUT THE SAME THEY ONLY GAVE ME THE SAME REASON. MY SISTER AND SOME FRIENDS HAVE HONDA CARS WITH ECO MODE ALSO. HOW COME THAT THEY DON'T EXPERIENCE THE SAME THING WITH THEIR VEHICLES. I AGREE WITH SOME COMPLAINANTS THAT THIS IS A SAFETY ISSUE. IT BOTHERS THE DRIVER WHEN YOU EXPERIENCE THAT VIBRATION FROM THE ENGINE. IS HONDA JUST WAITING FOR SOMEONE TO DIE FROM A CAR CRASH WITH THE PILOT BEFORE THEY MAKE A MOVE TO CORRECT THE ISSUE. I JUST HOPE THAT THEY BRING THIS ISSUE TO THE HIGHER OP OF HONDA BEFORE SOMEONE'S LIFE WILL BE TAKEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559159January 9, 2014
ENGINE
HAVING MANUFACTURER'S RECOMMENDED MAINTENANCE DONE WAS GIVEN NOTICE THAT BOTH FRONT MOTOR MOUNTS ARE CRACKED AND NEED TO BE REPLACED. THIS SEEMS TO ME TO BE UNUSUAL AND WHILE NO INCIDENT HAS OCCURRED IT DOES NOT SEEM TO BE A SAFE DEVELOPMENT AND COULD CAUSE SOME SIGNIFICANT PROBLEM IF NOT REPLACED OR IS NOT DISCOVERED AND THE VEHICLE WERE INVOLVED IN A CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559200January 9, 2014
ENGINE
MY 2013 HONDA PILOT ALONG WITH MANY OTHERS SHORTLY AFTER PURCHASING STARTED TO SHOW A VIBRATION THROUGH THE GAS PEDAL AND STEERING COLUMN THAT CAN BE FELT BY PASSENGER ALSO. IT APPEARS TO BE A MANUFACTURERS DEFECT WITH THE VCM/ECO MODES OF THE VEHICLE. I HAVE TAKEN BACK TO DEALERSHIP A COUPLE OF TIMES AND CALLED THEM SEVERAL TIMES CONCERNING THIS DEFECT. HONDA SAYS THIS IS "NORMAL". IT IS FAR FROM NORMAL. THE VEHICLE VIBRATES AT ALL SPEEDS AND IS INHERENTLY DANGEROUS. I AM GETTING NO WHERE WITH HONDA. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559225January 9, 2014
ENGINE AND ENGINE COOLING, ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
DRIVING BACK FROM ILLINOIS TO TEXAS AND STARTED TO FEEL VIBRATION WHEN THE ENGINE'S VCM WOULD ACTIVATE. I WAS GOING ABOUT 65MPH AND SLOWLY EASED OFF OF THE GAS, WHEN I SLOWLY PUSHED ON THE GAS TO SPEED UP AGAIN I FELT A VIBRATION ON THE FLOOR BOARD THAT WOULD NOT STOP UNTIL I GAVE IT MORE GAS. THIS HAS BEEN GOING ON EVER SINCE. EVEN YESTERDAY WHEN I DROVE TO SAN ANTONIO AND TODAY WHEN I DROVE BACK TO HOUSTON, I HAVE TAKEN THE CAR TO THE DEALERSHIP 4 TIMES IN 2013.IT HAS NOT BEEN FIXED EVEN THOUGH THE HEAD MECHANIC DID A RIDE ALONG AND AGREED THERE WAS VIBRATION. THE DEALERSHIP STATES THEY CANNOT FIX THE PROBLEM. THEY SAY THEY ARE WAITING ON HONDA TO GIVE THEM INSTRUCTIONS ON HOW TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559024January 8, 2014
POWER TRAIN
VEHICLE HAS ROLLBACK ON INCLINES AND TRANSMISSION DOES NOT LOCKUP TO HOLD POSITION WHEN FOOT IS TAKEN OFF OF BRAKE (ALMOST CAUSED ACCIDENT ). TOLD BY HONDA SERVICE MANAGER WHERE I PURCHASED THIS VEHICLE THAT THIS IS NORMAL WITH HONDA'S... HAVE NEVER HAD A VEHICLE DO THIS BEFORE. HOW MANY ACCIDENTS HAVE BEEN CAUSED BY THIS CONDITION? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559047January 8, 2014
SEATS
STEEL BRACKET OR WELD TO STEEL BRACKET HOLDING LEFT FRONT DRIVERS SEAT TO FLOOR BROKE RENDERING SEAT UNSAFE FOR DRIVING. HONDA HAS REFUSED TO PROVIDE ANY ASSISTANCE FOR THE REPAIR. HOWEVER, WEB RESEARCH SHOWS MULTIPLE YEAR HONDA PILOTS HAVING THE SAME ISSUE. HONDA SHOULD BE HELD RESPONSIBLE. DEALER COULD DO NOTHING AND SUGGESTED I CALL AMERICAN HONDA WHICH I DID AND THE REPRESENTATIVE ON THE PHONE TOLD ME THERE WAS NOTHING THEY COULD DUE TO AGE AND MILEAGE OF VEHICLE. THE REP SAID I COULD WRITE AND HAVE MY CASE REVIEWED. I WROTE ON 1/2 AND JUST RECEIVED A PHONE CALL TODAY, 1/8 FROM THE PA AREA CASE REP WHO TOLD ME, AND I QUOTE, "COMMON SENSE TELLS YOU THAT SOMETHING ALMOST 11 YEARS OLD WILL BREAK". I DO NOT BELIEVE A STEEL PART OR WELD HOLDING THE PART TOGETHER SHOULD BREAK. I WAS TOLD BY THE PA AREA CASE REP THAT THE PHONE CALL WAS MY RESPONSE AND I WOULD NOT BE RECEIVING A REPLY IN WRITING. GREAT CUSTOMER SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559053January 8, 2014
AIR BAGS
THE SRS LIGHT IN MY 2005 HONDA PILOT IS FULL ON RED. IT STARTED A FEW WEEKS BEFORE FLASHING BUT GOING OFF. THEN IT STAYED ON FOR A DAY AND THEN IT WENT OFF FROM A DAY. NOW IT'S ON ALL THE TIME. I TOOK IT TO THE DEALER AND IT WASN'T COVERED UNDER THE EXTENDED WARRANTY. IT IS THE OPDS SEAT SENSOR AND FAULTY POWER SUPPLY. THIS WILL COST ME $989.00 ON TOP OF THE $81.00 I PAID TO HAVE THE SRS LIGHT DIAGNOSED. I FEEL THIS IS A SAFETY ISSUE AND HONDA SHOULD TAKE CAR OF THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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