Honda Pilot Complaints

9,418 consumer complaints on file.

#10924983November 8, 2016
SERVICE BRAKES
BRAKES ARE LOCKING UP WHILE DRIVING WITHOUT ME STEPPING ON THE BRAKES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925070November 8, 2016
AIR BAGS
TAKATA RECALL NOTICE OF RECALL RECEIVED JUNE 2016 IN JULY 2016 I CALLED NORTHWEST HONDA OF OWINGS MILLS TO SCHEDULE APPOINTMENT TO HAVE RECALLED PART REPLACED AND WAS TOLD THE PART WAS ON BACK ORDER AND I WOULD BE NOTIFIED OF ITS ARRIVAL VIA EMAIL NOTIFICATION OF PART ARRIVAL IN PINK CARD RECEIVED IN THE MAIL ON 11/1/16, 4 MONTHS AFTER THE RECALL NOTICE. APPOINTMENT SCHEDULED WITH APPOINTMENT DESK AT NORTHWEST HONDA OF OWINGS MILLS UPON RECEIPT OF CARD FOR 11/8/16 TO REPLACE AIR BAG. UPON ARRIVAL AT NORTHWEST HONDA I WAS TOLD THE APPOINTMENT WAS NEVER SCHEDULED, THEY WERE BOOKED AND I HAD THE OPTION TO WAIT 2 HOURS TO BE SERVICED. I HAVE WAITED 5 MONTHS FOR A RECALLED PART TO BE REPLACED IN MY CAR AND AFTER WAITING 5 MONTHS I AM TOLD TO WAIT 2 ADDITIONAL HOURS AFTER THE DEALER MADE A MISTAKE IN THEIR SCHEDULING. I REQUESTED FOR THE EXISTING DEFECTIVE AIRBAG TO BE REMOVED AND WAS ADVISED THIS CANNOT BE DONE BECAUSE IT IS AGAINST THE LAW. I REQUESTED FOR THE PART TO BE GIVEN TO ME SO I CAN HAVE ANOTHER DEALERSHIP INSTALL IT, I WAS TOLD THEY ARE NOT ALLOWED BY LAW TO DO THIS EITHER. SO I AM FORCED TO WAIT FOR NORTHWEST HONDA TO NOT MESS UP MY RESCHEDULED APPOINTMENT ON 11/21, OR GET RID OF THE PART WHICH PER PINK NOTIFICATION WILL ONLY BE ON HOLD UNTIL 11/14.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925099November 8, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924696November 7, 2016
UNKNOWN OR OTHER
RECALL. I HAVE BEEN WAITING FOR THE RECALL PARTS TO COME IN. THEY ARE TELLING ME NOT TO DRIVE THE CAR UNTIL IT IS FIXED. WHAT AM I SUPPOSE TO DO NOW?!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924805November 7, 2016
AIR BAGS
I HAVE CALLED THE WALNUT CREEK HONDA SERVICE CENTER TWICE TO SCHEDULE A SAFETY RECALL FOR MY VEHICLE (THE LAST TIME WAS 8/26/16). THEY HAVE NOT RETURNED MY PHONE CALL AND HAVE NOT BEEN DILIGENT IN GETTING THIS RECALL TAKEN CARE OF. I WOULD LIKE SOMEONE TO HELP ME GET THIS RESOLVED. I DON'T WANT MY PASSENGERS HURT IN CASE OF AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924477November 6, 2016
AIR BAGS
TAKATA RECALL - AFTER MULTIPLE ATTEMPTS TO HAVE THE DEALER FROM WHOM THE VEHICLE WAS PURCHASED REPLACE THE AIRBAG, WE'VE BEEN REPEATEDLY TOLD "THEY'LL LET US KNOW WHEN THEY ARE AVAILABLE". GIVEN THE TIME WHICH HAS PASSED SINCE THE RECALL WAS ANNOUNCED, THIS IS NO LONGER AN ACCEPTABLE RESPONSE. WE NEED YOUR ASSISTANCE WITH HONDA TO HAVE THE SAFETY REPAIRS RELATED TO THE AIR BAG PERFORMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924024November 3, 2016
AIR BAGS
TAKATA RECALL I REACHED OUT TO HONDA DEALERSHIP IN FREMONT, CA ON AUGUST 1ST 2016 IN REFERENCE TO THE RECALL. DEALERSHIP MENTIONED THAT THEY DON'T HAVE PART IN STOCK BUT WILL CALL BACK AS SOON ITS AVAILABLE. IT IS MORE THAN 90 DAYS BUT NO INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923867November 2, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923878November 2, 2016
ELECTRICAL SYSTEM
KEYS CAN BE TAKE OUT OF THE IGNITION KEY CYLINDER AT ANY TIME, ENGINE ON OR OFF, IN PARK OR REVERSE OR DRIVE. SEEMS LIKE A WORN OUT IGNITION CYLINDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923930November 2, 2016
ENGINE
ON 7/20/16 DRIVING AT 60 MPH ON HIGHWAY. LOST POWER AND HEARD CLICKING. COASTED TO SIDE OF ROAD, CALLED POLICE (NO REPORT), CALLED MY ROADSIDE ASSISTANCE AND VEHICLE TOWED TO DEALERSHIP. I HAD THE TIMING BELT REPLACED 1 YEAR EARLIER ON 1/19/15. I ALWAYS MAINTAINED THE VEHICLE AT THE DEALER AT EACH SERVICE INTERVAL. THE DEALER REPLACED MULTIPLE ITEMS IN ENGINE (ATTACHED DOCUMENT) AND CHARGED ME $1453 FOR THE WORK&PARTS WHICH DID NOT FIX THE PROBLEM. THE DEALER THEN TESTED VEHICLE AND NOTED LOW COMPRESSION AND ENGINE DAMAGE. THEY DETERMINED THAT THE ENGINE WAS RUINED. THEIR TERMS: INTERNAL ENGINE DAMAGE DUE TO TIMING BELT PULLEY BOLT FAILURE. DEALER SERVICE SAID BOLT SHEARED OFF AND IT WAS DUE TO A MANUFACTURING DEFECT. I TRADED VEHICLE AS IS FOR APPROX. $1600 INSTEAD OF REPLACING ENGINE FOR THE ESTIMATED AMOUNT OF APPROXIMATELY $10,000+. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920541November 1, 2016
EXTERIOR LIGHTING
THE CLIPS TO THE HEADLIGHTS BREAK. ONE HEADLIGHT HAS BEEN REPLACED 6 OR 7 TIMES. BOTH HEADLIGHTS NEED TO BE REPLACED NOW. CONDENSATION FORMS ON THE INSIDE OF THE HEADLIGHT. THE HONDA DEALERSHIP SAID THEY HAVE HAD MANY CALLS ABOUT THIS ISSUE BUT IT IS NOT ON THE RECALL LIST AS OF RIGHT NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920608November 1, 2016
ENGINE
EXCESSIVE OIL BURNING BETWEEN OIL CHANGES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920430November 1, 2016
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
EXCESSIVE OIL CONSUMPTION. STARTED BACK IN BEGINNING OF AUGUST 2016. JUST CHECKING OIL AND FOUND THAT THERE WAS VERY LITTLE IN THERE. SO ADDED 3 QUARTS. I REMEMBERED THAT WE JUST RECENTLY HAD THE CAR IN FOR SERVICE TOO. ANYWAY, I CHECKED IT AGAIN TWO WEEKS LATER AND HAD TO ADD ANOTHER QUART. THIS OCCURRED OVER AND OVER AGAIN THE NEXT COUPLE MONTHS. NOW WE BROUGHT IT IN TO THE DEALER WE BOUGHT THE CAR FROM. NOW THEY HAVE BEEN VERY GOOD TO US OVER THE YEARS, BUT TOLD US THAT THEY DON'T KNOW WHY THIS IS BURNING OIL. I LOOKED UP ON LINE AND FOUND A CLASS ACTION SETTLEMENT. I THOUGHT GREAT I AM COVERED! LAWSUIT MENTIONS MY EXACT CAR TOO! WELL WHEN I CALLED THEY SAID I WAS NOT! I HAVE NO IDEA WHY I AM NOT COVERED! SAME PROBLEM, SAME YEAR, MAKE, MODEL, ENGINE, EVERYTHING! I AM LOST AT HOW THIS CAN HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920118October 30, 2016
AIR BAGS
TAKATA RECALL MADE APPOINTMENT WITH DICK BROOKS ON JULY 26, 2016 IN WHICH THEY HAD TO ORDER THE PARTS AND THEY WOULD CONTACT ME FOR AN APPOINTMENT. OVER 60 DAYS STILL NO CONTACT WAS MADE FROM DICK BROOKS FOR RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919810October 28, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919323October 27, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919398October 27, 2016
STRUCTURE:BODY
SINCE PURCHASE 3 MONTHS AGO, THE HOOD SHAKES VIOLENTLY AT SPEEDS ABOVE 55 MPH AND ESPECIALLY UNDER WINDY CONDITIONS. IT IS EXCEPTIONALLY BAD IN HIGH WIND AND WHEN PASSING ONCOMING VEHICLES. IT IS OBVIOUS THE HOOD IS NOT SUFFICIENTLY STRONG ENOUGH TO WITHSTAND THESE WIND PRESSURES WITHOUT CAUSING SOME KIND OF DAMAGE IN THE FUTURE. FEELS LIKE IT IS ONLY A MATTER OF TIME BEFORE THE HOOD ACTUALLY BENDS OR BREAKS AT 80 MPH HIGHWAY SPEED LIMIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919107October 26, 2016
STRUCTURE:BODY, SUSPENSION
TL* THE CONTACT OWNS A 2010 HONDA PILOT. THE CONTACT STATED THAT THE COMPLIANCE BUSHINGS CAUSED THE VEHICLE TO SHAKE WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COMPLIANCE BUSHINGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918719October 25, 2016
SEATS
AFTER BUYING OUR 2006 HONDA PILOT USED, WITHIN 8 MONTHS THE DRIVER'S SIDE FRONT SEAT BACK COVER POPPED OFF WHILE SITTING IN THE GARAGE. WE NOTED THAT THE AREA OF THE COVER THAT HOLDS THE SMALL CLIPS HAD BEEN PREVIOUSLY FIXED WITH WIRE. WE CONTACTED THE LOCAL HONDA DEALERSHIP AND ORDERED A NEW COVER (PART NUMBER 81127-S9V-A21ZC) AND CLIPS (PART NUMBER 91566-SP0-003). WE HAD THEM INSTALLED BY THE DEALER, BUT SIX DAYS LATER THE COVER POPPED OFF FOR A SECOND TIME, AGAIN WHILE PARKED IN THE GARAGE. WE AGAIN CONTACTED THE DEALER AND WERE TOLD TO BRING THE VEHICLE IN. THIS TIME, THE SERVICE MANAGER HIMSELF TOOK CARE OF US. HE USED A HEAT GUN TO ATTEMPT TO MELT THE COVER BACK INTO THE PROPER SHAPE, REPLACED THE CLIPS AND ASSURED US THAT THIS WOULD BE A PERMANENT FIX. BECAUSE WE WERE NOT CONFIDENT WITH THE FIX, WE CONTACTED HONDA AMERICA AND TOOK OUT A CASE NUMBER (05085702). HONDA AMERICA'S ONLY COMMENT WAS THAT WE NEEDED TO WORK THROUGH THE DEALERSHIP. A MONTH LATER, THE SEAT BACK COVER CAME OFF AGAIN WHILE IN THE GARAGE. WE AGAIN CONTACTED HONDA AMERICA TO INFORM THEM AND TO FOLLOW-UP ON OUR CASE. THEY AGAIN TOLD US THAT WE NEEDED TO WORK THROUGH THE DEALERSHIP. WHEN WE SPECIFICALLY ASKED ABOUT OUR CASE WE WERE TOLD THAT IT WOULD BE REVIEWED BUT THAT WE WOULD NOT BE CONTACTED CONCERNING THE RESULTS OF THEIR REVIEW. WE THEN CONTACTED THE DEALERSHIP AND WERE TOLD THAT THE SERVICE MANAGER WOULD CONTACT US. WE ARE STILL AWAITING HIS CALLBACK. NOTE THAT EACH TIME THE COVER FAILED WHILE THE VEHICLE WAS IN THE GARAGE, IT WAS DURING MODERATE TEMPERATURES ( LOW 60S TO HIGH 70S) SO I DO NOT FEEL THAT TEMPERATURE WAS A FACTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918669October 24, 2016
SEATS
THE DRIVERS SEAT FRAME BROKE WHICH I FEEL IS A SERIOUS SAFETY CONCERN. I AM NOT SURE EXACTLY WHEN IT BROKE. IT WASN'T TOO BAD AT FIRST, THE SEAT JUST ROCKED A LITTLE. AFTER AWHILE (COUPLE OF WEEKS) THE SEAT ROCKED MORE SEVERELY WITH EVERY START, STOP AND TURN. IF I WERE TO HAVE BEEN IN AN ACCIDENT, I AM SURE THE SEAT WOULD NOT HAVE PROTECTED ME OR HELPED ME TO MAINTAIN CONTROL OF MY 2005 PILOT. I CONTACTED MY DEALER AND WAS TOLD IT WOULD COST $2185.00 TO REPAIR. IT TOOK THE DEALERSHIP LONGER THAN EXPECTED TO OBTAIN THE NECESSARY REPAIR PARTS. THE ACTUAL COST A WAS BIT MORE $2233.00 PLUS TAX. AFTER VIEWING SO MANY OTHER COMPLAINTS REGARDING THE DRIVER'S SEAT I FEEL THAT HONDA SHOULD BE PROACTIVELY CHECKING AND MAKING THE NECESSARY REPAIRS. IF THE SEAT SHOULD BECOME COMPLETELY DETACHED FROM THE BASE THE DRIVER WILL LOSE CONTROL OF THE VEHICLE. POSSIBLY CAUSING A VERY SERIOUS ACCIDENT. THE COST TO REPAIR SEEMS OUTRAGEOUSLY HIGH FOR JUST A COUPLE OF SMALL PIECES OF METAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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