Honda Pilot Complaints

9,418 consumer complaints on file.

#10933848December 8, 2016
AIR BAGS
"TAKATA RECALL"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934009December 8, 2016
AIR BAGS
RECEIVED NHTSA RECALL 16V-344 NOTICE (PASSENGER FRONTAL AIRBAG INFLATOR) IN LATE JUNE 2016. ORDERED AIRBAG PART AT MICHAEL HOHL HONDA IN CARSON CITY, NV 7/6/16. REPEATED INQUIRIES HAVE RESULTED IN BEING TOLD THE PART IS NOT YET AVAILABLE! THIS DELAY SEEMS UNREASONABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933657December 7, 2016
POWER TRAIN
WE BOUGHT A NEW 2016 HONDA PILOT AWD EX-L IN OCTOBER 2016 AND ARE EXPERIENCING SOME PRETTY SERIOUS TRANSMISSION ISSUES. THE FIRST INCIDENT HAPPENED ABOUT A MONTH AGO BEFORE THE VEHICLE EVEN HAD 900 MILES ON IT AND IT HAS RE-OCCURRED NUMEROUS TIMES SINCE THEN AND WE ONLY HAVE 2,000 MILES ON IT. IT APPEARS THAT IF YOU DECELERATE RATHER QUICKLY FROM LET'S SAY 50 MPH+ TO ZERO, THAT WHEN YOU RE-START FROM ZERO, THE TRANSMISSION IS ALL OUT OF SORTS. WHEN YOU HIT THE GAS AT ZERO (AFTER THE FAST DECELERATION) THE VEHICLE WILL BE VERY HESITANT/SLOW TO START (ALMOST AS IF YOU'RE STARTING IN A HIGHER GEAR THAN 1ST) AND THEN WHEN YOU GET TO ABOUT 25-30 MPH, THE VEHICLE WILL SLAM INTO THAT GEAR AND SHAKE THE ENTIRE VEHICLE. THAT 'SLAMMING INTO GEAR' ISSUE WILL CONTINUE EVERY TIME YOU DROP DOWN OR ACCELERATE TO THAT 25-30 MPH RANGE DURING THAT DRIVING SESSION. THE ONLY WAY TO GET THE ISSUE TO STOP DURING THAT DRIVING SESSION, IS TO STOP THE VEHICLE AND RE-START THE ENGINE. IT'S ALMOST LIKE IT RESETS THE TRANSMISSION OR THE COMPUTER THAT RUNS THE TRANSMISSION' THERE ARE NO CHECK ENGINE LIGHTS/WARNINGS THAT COME ON AND IT'S A HARD ISSUE TO DUPLICATE, BUT THE ONLY THING THAT SEEMS TO MAKE IT OCCUR SOMETIMES IS FAST DECELERATION FROM A HIGH SPEED DOWN TO ZERO (I.E. COMING OFF AN OFF-RAMP AND HITTING A STOP LIGHT, OR DRIVING ON A 50MPH TYPE ROAD AND THEN HITTING A STOP LIGHT). THERE'S OBVIOUSLY A MAJOR TRANSMISSION FLAW AND THE CONTINUED "SLAMMING INTO GEAR" WHEN THIS ISSUE OCCURS, CAN ONLY BE DOING MORE DAMAGE TO THE TRANSMISSION AND FEELS LIKE THE ENGINE IS ON THE VERGE OF LOCKING UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933672December 7, 2016
SEATS
TL* THE CONTACT OWNS A 2004 HONDA PILOT. UPON ENTERING THE VEHICLE, THE FRONT DRIVER SIDE OF THE VEHICLE WAS LEANING. UPON INSPECTION, THE CONTACT NOTICED THAT THE WELD WAS FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE DRIVER'S SEAT BRACKET WAS FRACTURED AND THE SEAT WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928973December 1, 2016
AIR BAGS
TAKATA RECALL. A LETTER WAS SENT TO ME IN JULY 2016 REGARDING THE PASSENGER SIDE AIRBAG. THE SAFETY CONCERN WAS THE AIRBAG COULD CAUSE METAL FRAGMENTS TO INJURE THE PASSENGERS IN THE VEHICLE IF THE AIRBAG WAS DEPLOYED. THE SUGGESTION WAS TO "NOT SIT IN THE FRONT PASSENGER SEAT" UNTIL THE PARTS WERE AVAILABLE FOR THE RECALL/REPAIR. A REMEDY WAS SUPPOSED TO BE DONE BY SUMMER/FALL 2016 AND I HAVE STILL NOT RECEIVED ANY UPDATE FROM HONDA. WE PURCHASED THIS PARTICULAR MODEL BECAUSE IT CAN SEAT UP TO 8 AND FIT OUR WHOLE FAMILY. NOT SITTING IN THE FRONT PASSENGER SEAT FOR 5 MONTHS WAS REALLY NOT A VIABLE OPTION. INSTEAD WHEN WE ARE FORCED TO USE ALL SEATS, WE PUT OUR FAMILY AT RISK FOR AIRBAG TO GO OFF AND 'METAL FRAGMENTS' POTENTIALLY INJURING OUR FAMILY. THIS IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929414December 1, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 HONDA PILOT. WHILE THE VEHICLE WAS AT A STOP LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928771November 30, 2016
WHEELS
WHEEL WELDS ARE FAULTY. THE VEHICLE HAS BEEN DRIVEN UNDER NORMAL DRIVING CONDITIONS SINCE THE DATE OF PURCHASE. HOWEVER, A HAIRLINE FRACTURE APPEARS IN THE WHEEL WELD CAUSING THE TIRE TO DEFLATE. THE VEHICLE WAS ORIGINALLY PURCHASED IN JANUARY OF 2014 AND THREE WHEELS HAVE BEEN REPLACED TO DATE BECAUSE OF THIS ISSUE. WHILE THIS IS OBVIOUSLY A MANUFACTURING DEFECT, MY CONCERN IS WITH CATASTROPHIC FAILURE OF THE WHEEL CAUSING UNNECESSARY INJURY OR FATALITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928061November 26, 2016
AIR BAGS
WE MADE AN APPOINTMENT IN AUGUST WITH THE BOB ROHRMAN HONDA IN LAFAYETTE, IN TO REPLACE THE PASSENGER SIDE AIRBAG. AT THAT TIME, THEY TOLD US THAT THE PART WAS NOT AVAILABLE, BUT THAT THEY WOULD CALL US TO LET US KNOW WHEN IT WAS AND TO MAKE ARRANGEMENTS FOR THE REPAIR. FOUR MONTHS LATER, WE HAD HEARD NOTHING. MY WIFE CALLED TODAY AND DISCOVERED THAT THEY HAD THE PART BUT DID NOT CALL US. HOW COULD SUCH AN IMPORTANT SAFETY ISSUE BE DISREGARDED BY THE DEALER?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927819November 25, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 HONDA PILOT. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE DEALER NEVER CALLED THE CONTACT BACK TO CONFIRM AN APPOINTMENT. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927655November 23, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2005 HONDA PILOT. WHILE DRIVING APPROXIMATELY 70 MPH, THE DRIVER FELL ASLEEP AND CRASHED INTO A GUARDRAIL. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE CONTACT STATED THAT THERE WAS NO IMMEDIATE CONFIRMATION OF THE CONDITION OF THE VEHICLE. THE VEHICLE WAS TOWED TO A TOW YARD. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 210,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10927664November 23, 2016
SERVICE BRAKES
SINCE PURCHASING NEW, I HAVE NOTICED A PECULIAR PHENOMENON WHEREBY THE BRAKE PEDAL DEVELOPS A VERY HIGH RESISTANCE FROM THE TIME OF BEING PARKED, UNTIL THE NEXT TIME I GET IN THE VEHICLE. I WILL ROUTINELY DEPRESS THE BRAKE PEDAL TO PLACE THE VEHICLE IN PARK AT THE CONCLUSION OF A DRIVE. THE PEDAL FEELS NORMAL AT THIS POINT. APPROXIMATELY 80-85% OF THE TIME UPON RE-ENTRY IN TO THE VEHICLE AFTER ALLOWING THE VEHICLE TO SIT STATIONARY (OFF) FOR 2-12 HOURS, THE BRAKE PEDAL BECOMES VERY FIRM. TO THE POINT WHERE I FEEL UNCOMFORTABLE WITH THE AMOUNT OF FORCE I MUST PRESS WITH MY FOOT, IN ORDER TO THE ENGINE TO START. I DON'T WANT TO OVER-PRESSURE THE BRAKE LINES UNNECESSARILY. HOWEVER, MOST OF THE TIME, IF I SIMPLY PRESS THE BRAKE WITH AN AVERAGE AMOUNT OF FORCE TO START THE CAR, I PRESS THE "START" BUTTON, AND THE SYSTEM WILL ONLY TURN ON TO AUX MODE, THE ENGINE STARTER WILL NOT ACTIVATE. DUE TO THE HIGHLY FIRM PEDAL, MY "ACCEPTABLE" LEVEL OF FOOT FORCE WILL NOT SUFFICIENTLY DISPLACE THE BRAKE PEDAL TO ENABLE "ENGINE START" READY MODE. I AM PERPLEXED BY THIS ODD BEHAVIOR. I HAVE NEVER EXPERIENCED THIS IN ANY OTHER VEHICLE I HAVE OWNED IN MY 17 YEARS OF DRIVING EXPERIENCE. I WOULD REALLY LIKE TO KNOW HOW THE BRAKE SYSTEM BECOMES "LOADED" IF IT IS JUST SITTING. THIS IS THE SORT OF RESULT I MIGHT EXPECT IF ONE WERE TO "PUMP" THE BRAKES WITHOUT THE ENGINE RUNNING, BUT I AM DOING NOTHING OF THE SORT. PLEASE HONDA, ADDRESS THIS. I REALLY HAVE TO WONDER IF OTHER 2016 AND NEWER PILOT AND RIDGELINE OWNERS ARE EXPERIENCING THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927716November 23, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927743November 23, 2016
POWER TRAIN
WHILE THE CAR WAS IN MOTION ON A COUNTRY ROAD, WARNING MESSAGES CAME ON STATING THAT THE CAR SHOULD NOT BE DRIVEN, AND THEN THE ENGINE SUDDENLY SHUT OFF. CAR COASTED TO A STOP. COULD NOT RESTART THE CAR FOR 5 OR 10 MINUTES, BUT IT FINALLY STARTED AGAIN. AFTER TAKING IT TO THE DEALER TWICE, THE DIAGNOSIS WAS THAT COOLANT HAD MIXED WITH TRANSMISSION FLUID, THUS THE TRANSMISSION HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926860November 18, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926964November 18, 2016
POWER TRAIN
ON MAY 26, 2015, I WAS TRAVELING NORTH ON I-5 AT 60 MPH WHEN THE WHEELS OF MY CAR SEIZED. AT WHICH POINT THE CAR BEGAN A RIGOROUS SLIDE, BLACK SMOKE BILLOWED AS THE TREAD OF MY TIRES PEELED OFF. THE FORCE OF THE SLIDE EVENTUALLY JAMMED THE TIRES SIDEWAYS CAUSING THE CAR TO HOP AS IT PROPELLED FORWARD, FINALLY COMING TO A STOP ABOUT A MILE FROM THE STARTING POINT. NEEDLESS TO SAY IT WAS A HORRIFIC RIDE, WHICH STILL CAUSES ME SOME STRESS. THE CAR WAS TOWED TO BILL'S TECH TRANS WHERE THEY INFORMED ME THAT THE TRANSMISSION WAS FAULTY. BILL'S SENT THE FAULTY TRANSMISSION TO THE MAKER. AT THAT TIME I WAS UNAWARE OF THE RECALL ON HONDA PILOT 2003 TRANSMISSIONS. AFTER HEARING OF THE RECALL A COUPLE OF MONTHS LATER, I INFORMED AMERICAN HONDA OF MY INCIDENT. THEY REQUESTED RECEIPTS PERTAINING TO THE INCIDENT WHICH I PROVIDED IN FULL 3 TIMES. ONE OF THE FOUR CUSTOMER SERVICE REPRESENTATIVES HAD LOST SOME OR ALL OF THE PAPERWORK THAT I HAD SENT. IT HAS BEEN A YEAR AND A HALF OF DEALING WITH AMERICAN HONDA AND THEY CONTINUE TO PUT ME OFF, EVEN CLOSING THE CLAIM AT ONE POINT; THEY SENT A LETTER WHICH STATED, "WE HAVE ATTEMPTED TO CONTACT YOU IN REGARDS TO YOUR REQUEST, BUT HAVE NOT BEEN SUCCESSFUL IN REACHING YOU." I CALLED IMMEDIATELY AND THEY INFORMED ME THEY HAD CLOSED THE CLAIM DUE TO MY LACK OF RESPONDING TO THEIR PHONE CALLS. I TOLD THEM THAT BOTH MY HOME PHONE AND CELL PHONE KEEP LOGS OF WHO CALLS AND THAT THEY ARE NOT ON EITHER ONE. AMERICAN HONDA REOPENED THE CASE. SINCE THEN I HAVE BEEN REBUFFED REPEATEDLY. ABOUT A MONTH AGO I WAS TOLD SOMEONE WAS REVIEWING THE CASE FOR POSSIBLE REIMBURSEMENT AND HAVE HEARD NOTHING SINCE. IT SEEMS AS IF THEY DO NOT WANT TO HONOR THE RECALL ON THE 2003 HONDA PILOT TRANSMISSION. IS THERE ANYTHING YOU CAN DO TO HELP? AMERICAN HONDA RECALL CASE NO. 04263486
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926599November 17, 2016
POWER TRAIN
2016 HONDA PILOT TOURING - CHIRPING SOUND APPEARED AT 19,000 MILES FOLLOWED BY SHUDDERING AND DIFFICULTY SHIFTING BETWEEN 28-32 MPH. GOT DIAGNOSED AT THE DEALERSHIP - TRANSMISSION COOLING UNIT FAILED, LEAKING TRANSMISSION COOLANT INTO THE TRANSMISSION UNIT. DEALER IS CURRENTLY REPLACING WITH A REMANUFACTURED PART. THE TRANSMISSION MANUFACTURER ZF FRIEDRICHSHAFEN AG HAS RECALLED THE TRANSMISSIONS. HONDA USA IS NOW RESPONSIBLE TO RECALL THE VEHICLES WHICH THEY HAVE NOT DONE. HONDA IS UNSYMPATHETIC AND CAN ONLY RECITE THE WARRANTY. I FEEL MY VEHICLE IS UNSAFE TO DRIVE AND THE VALUE HAS BEEN SUBSTANTIALLY IMPACTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926065November 15, 2016
POWER TRAIN
WHEN DRIVING ON HWY THERE IS SOMETIMES A SHUDDER AT SPEEDS BET 55-65MPH.AFTER CHECKING THE INTERNET FOR SIMILAR PROBLEMS IT APPEARS IT MIGHT BE THE TORQUE CONVERTER. HONDA RECALLED THE ACURA WITH THE SAME PROBLEM BUT NOT THE PILOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926066November 15, 2016
ELECTRICAL SYSTEM
WHEN I STOP, AND TURN OFF THE MOTOR, THE KEY WILL NOT COME OUT OF THE IGNITION. WHEN IT FINALLY DOES, IT SOMETIMES (MOST OF THE TIME) WONT GO BACK IN. WHEN IT DOES, IT WILL NOT TURN, THUS, YOU CANNOT START THE CAR. SOMETIMES IT WILL TURN ON, AND START THE CAR, BUT MOST OF THE TIME, YOU HAVE TO SIT IN ONE SPOT, AND WAIT TIL IT GETS READY. IM AFRAID THAT IM GOING TO GET STRANDED EVERY TIME I AM ABLE TO LEAVE THE HOUSE. ESPECIALLY WITH THE UPCOMING COLD WEATHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925770November 14, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE INTERIM NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925598November 12, 2016
STRUCTURE:BODY
DRIVING AT FREEWAY SPEEDS I NOTICED THE HOOD WAS SHAKING. THIS CAR HAS ABOUT 3500 MILES ON IT. I PULLED OVER TO CHECK THE HOOD TO ENSURE IT WAS SECURE, GOT BACK UP TO FREEWAY SPEEDS AND IT CONTINUED TO SHAKE. IT LOOKS LIKE IT MIGHT FLY OFF AT ANY TIME. ALSO CONCERNED ABOUT FATIGUE OF THE JOINTS OVER TIME DUE TO THE VIBRATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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