Honda Pilot Complaints

9,418 consumer complaints on file.

#11468024June 7, 2022
ENGINE, ELECTRICAL SYSTEM
I stopped at a red light downtown. The auto engine stop/start did not start when the green light came. It was not possible to change gears or place the car in neutral. All lights and radio were working. Much anxiety because all other cars were honking. Could not get out of the car without risk of being hit by another car. Police came by and helped calling a two truck- $200 to tow to a parking place two blocks down the street. Car could not be place in neutral. Towed to a dealership, they replaced the battery. (surprising since all electrical was working fine) It has not happened again, but I am inactivating the automatic feature everytime I ride the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468027June 7, 2022
ENGINE, ELECTRICAL SYSTEM
Auto Engine Idle engaged and the vehicle died and would not restart. The vehicle has died a couple of times in the past in similar circumstances but always restarted until the most recent incident. This left us stranded in the middle of the road at an intersection with no way to put the vehicle in neutral and push it to the side of the road which is another unrelated safety complaint. The car cannot be taken out of park when not running. The component has not been inspected as of the time of this complaint but is being scheduled for review by the service shop. There were no warnings or messages prior to the incidents occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468034June 7, 2022
ELECTRICAL SYSTEM, ENGINE
For the last 6 months (or maybe a bit more) my 2016 Honda Pilot Touring does not successfully re-start after it's auto-idle-stop feature kicks in at stoplight or in stop/go highway traffic. This maybe happens 20% of the time, but more likely on a hot day or when AC/radio all running high or uphill start. When this happen car stalls and needs to be completely restarted which takes 30 secs and a requires a "reboot" by pressing the start button 2-3 times. To add to the annoyance you cannot permanently disable the auto-idle-stop feature. Instead every time the car restarts it is on by default and the user has to manually turn it over ever time. This is happening with the original 2016 battery from new dealer purchase. The dealership claims it's an old/weak battery issue, but the car has no problem starting on a fresh cold start. This is a safety issue if the car stalls and the driver needs to quickly restart to escape danger, collision, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468040June 7, 2022
ENGINE, UNKNOWN OR OTHER
The engine won’t restart on its own from a complete stop, have to disable the auto engine shutdown due to concerns of car not re-starting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468047June 7, 2022
ENGINE
The auto idle feature doesn't always result in the engine restarting at a stop. Sometimes the whole car system needs to reboot before the car will restart which can leave you in a vulnerable road position that can cause an accident. This problem occurs several times a week for me. I was told a new battery would solve the problem, but after spending $300 the problem still persists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468058June 7, 2022
ENGINE
The engine failed to restart on its own from a complete stop at a traffic light on three separate occasions with the Auto Start/Stop function engaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468061June 7, 2022
UNKNOWN OR OTHER
We have had several instances when our Honda shuts off and will not restart. Several times we either a) have to leave it sit for hours b) press really hard on the brake pedal and hold the start button down for an extended period of time c) get the other set of keys which seems to then allow the vehicle to start or d) jump it to reset the issue so it will start and run. We also think this is somehow tied to the auto start stop or restart function.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468064June 7, 2022
ENGINE
Engine fails to restart when automatic engine start/stop is engaged. Once the car took over 15 mins to start back up again and I was at the end of an off ramp of a major highway. When the automatic engine start/stop is not disabled the cars engine turns off at a stop light or intersection and then will not start back up again. The worst example (taking over 15 mins to restart) occurred on Jan 31, 2019 however it has occurred since this incident multiples times and before this date as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468067June 7, 2022
ENGINE
If I forget to turn off the auto idle button. It is a 50/50 shot whether my vehicle will restart. If the vehicle does shut down it takes quite the process to try to get the vehicle to start again. Numerous times I’ve had angry drivers behind me beeping their horns and throwing their hands up as I’m frantically trying to get the vehicle to restart. When I finally do get the vehicle running again it’s several minutes later. I have addressed this issue with Honda of Fort Myers multiple times. They have replaced the start/stop ignition button twice, but this has not fixed anything. They have also forced me to purchase a new battery as they ensured this was the issue. This again did not fix the problem. This continues to be an ongoing safety issue that Honda is aware of, but neglects to do anything about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468069June 7, 2022
ELECTRICAL SYSTEM
Was driving the car in a parking lot (thankfully) when the dashboard lights started randomly flickering and clicking like crazy. Then the battery completely drained. The car wouldn't start at all. When I tried to restart the engine the lights would go crazy, flashing every single emergency warning light on the dashboard and clicking sounds for a few seconds then dead again. Had to get a tow truck and finally was able to jump it and drive to the dealer. I've seen so many reports of this same issue occurring with this same model. The dealer told me that its due to a faulty keyless control module that only the dealer can replace for $800 plus labor. The bill is over a $1000 with tax included. The part is on national back order so they said my car will be in the shop for probably 3 months at least. And I spoke to multiple mechanics who said that they can't fix it because the dealer won't sell them the part. I've been without my car for a month already and dealer says no word on the part and it's not covered which sounds crazy because I'm reading of others having this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468072June 7, 2022
ENGINE
Engine fails to start when idle stop is active. The June 2018 date was the first incident. There has been multiple incidents since.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468076June 7, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Multiple times the vehicle has shutoff when the it has reached a complete stop at a traffic light and has not restarted on its own. Took it to dealer but they could not recreate it supposedly. In addition fuel pump issues and the Honda dealer is not able to obtain parts to the fix the vehicle. Feels like a lemon vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468079June 7, 2022
ENGINE
Problem: Malfunction of the auto engine idle feature. Multiple (five to ten) occurrences have been observed in this vehicle since 2021. When gas pedal was pressed to start the car moving forward after idling for traffic conditons, instead of driving forward, the car automatically engaged neutral gear. In order to place the car in drive gear, the driver had to power off the car and then power back on. This problem was observed while traveling in stop-and-go interstate traffic and also while stopped at stop signs. This is a safety issue because restarting the car immobilized it for about 20 seconds of time each incident, while in traffic that was trying to move at posted speeds. Because this has been an intermittent problem so far, it was unable to be replicated by the dealer’s service technicians. There have been no indications of any problem prior to each stalling incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468086June 7, 2022
ENGINE, ELECTRICAL SYSTEM
On numerous occasions when engine has automatically stopped, it has failed to restart to allow continued driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468087June 7, 2022
ELECTRICAL SYSTEM
Stopped at a traffic light and car didn’t restart. Battery completely drained and left my wife stuck in a main busy road. Auto start feature is causing this to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468093June 7, 2022
ELECTRICAL SYSTEM, ENGINE
Auto on/off issue. Vehicle did not restart after auto shut off. Luckily not in a place where it caused a traffic problem. After a minute or so of being off the vehicle being completely off it started up again. After it sputtered a few more occasions, I have been turning off the feature manually each time I start the car now. Honda doesn’t allow you to permanently turn it off. It has to be done each time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468094June 7, 2022
ENGINE, ELECTRICAL SYSTEM
My car shuts off all the time. I called Honda last year to let them know because I was concerned there had been a recall. I took it to the dealership. They did some transmission work. One time it shut off when I was going 60mph on the Highway. It will also shut off when I’m actively breaking and not to a complete stop yet. I’m very concerned for my safety. Again, I reported this to Honda customer service and they told me there was nothing they could do. This has been going on for over two years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468036June 7, 2022
VISIBILITY/WIPER
On June 4, 2022, our 2021 Pilot was parked on the driveway with no one around it. It has been parked there for 2 days and the last time it was driven was on June 2. I was walking on the driveway towards our mailbox when all of a sudden the rear window exploded outward. Almost all of the glass were on the driveway and there were hardly any glass inside the vehicle. I called Honda Customer Service and I was told that I had to bring it to a dealer to see if it was a manufacturer's defect. However, the dealer would not be able to look at the car in a timely manner. I called my insurance and they covered the replacement glass yesterday. I researched the internet there were several similar incidents involving the rear window of Honda Pilots bursting/exploding. I am reporting this since this could be a potential driving hazard and a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467685June 6, 2022
FUEL/PROPULSION SYSTEM
Our 2017 Honda Pilot was making some really strange noises under the hood so we took it in to our local Honda dealer service. Dealer said our low-pressure fuel pump needed to be replaced. It has now been nearly four months of Honda telling us the fuel pump replacement part is unavailable. We follow up with Honda weekly and they continue to give us an ETA date, which they push out every time, so the ETA is meaningless. They said we can drive our Pilot "as is" but cautioned us not to take it on a road trip, so we had to pay Honda a daily rate to rent a car from them. They would not provide us with a complimentary rental vehicle, even though this situation is out of our control and this fuel pump will be covered by the Power Terrain Warranty. I drive my three children in our Pilot and I feel it a safety hazard for me to drive it on the freeway when it could break down on us at any time, which would also cause a safety hazard on the highway. There was not ever any type of error code or auto failure alert for this fuel pump problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467497June 4, 2022
UNKNOWN OR OTHER
I was driving on highway in a stop and go traffic with "auto idle" on. The engine was completely shut down when at a complete stop and the vehicle was stalled in the middle of a highway with all kinds dash flashes. I was unable to press the brake and "start" button to restart car or put car in neutral to move the car. Had local Honda dealer's tech on line for about 10 minutes to help restart the car with no success. Contacted insurance company requested a road service. About 55 minutes later the tow truck come and the tow truck drive successfully start the car. Feel unsafe to drive the car and towed the car to local Honda dealer and they could not find any error code in system and failed to repeat the situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Pilot