Honda Pilot Complaints

9,418 consumer complaints on file.

#11468131June 8, 2022
UNKNOWN OR OTHER
2017 Honda Pilot does not restart when auto idle feature is engaged. The engine idles, as designed, but does not restart. Instead, the engine shuts off entirely and we lose all power features. On one occasion, we were stopped on hill on a coastal highway and began rolling backwards. Fortunately, I was able to stop our Pilot before it rolled into the vehicle behind us but it was difficult as the power brakes were not working. This has been an issue since we purchased the car new and the dealership has not been helpful in the least. We've taken it to them several times and they had it for roughly a month on one occasion. They've told us repeatedly that they haven't heard of this issue before (a simple Google search will show that other consumers have experienced the same thing) and are now telling us the issue is no longer covered under the vehicle warranty. Since the dealership was unwilling to help us, I opened cases with Honda America but they, too, have been unresponsive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468134June 8, 2022
ENGINE
I just read about the auto stop / start difficulties applicable to my vehicle and reportedly corroborated by Honda. I may have twice experienced the same or similar failure. Fortunately, both of my experiences were in my driveway. Safety was a concern in that I could not start the car, and it was blocking my other vehicles. I am unsure of the date, but I think that both were last summer. My recollection is somewhat vague as these were a while ago, and I was able to rectify. In both cases, I pulled into the driveway. I am guessing that the auto stop turned off the engine when I came to a stop. I most likely only pressed the engine start/stop button and put on the emergency brake after coming to a stop. I usually do not press the park button as it unnecessarily restarts the engine. In both cases, tried to restart the car a few minutes later, but it would not start. I don’t know whether or not the car locked. I use the automatic lock feature but may have had a door or the tailgate opened. I don’t know whether or not I used my key fob at all in trying to restart, or whether or not I moved the key fob near the start button. I remember the car seeming like the battery was dead. In one of the cases, I definitely used jumper cables from another car. In the other, I may have used a charger. The article did say that a jump was required to restart in some cases. At some point, the car just came alive. In the case of the jumper cables from another car, I moved the car out of the way (rolled up several yards) and shut it off and then restarted. The car restarted strongly, and the car acted like nothing ever happened. It almost seemed like a security lockout had occurred. Until there is a fix, I would like to know is what sequence is needed to restart if I have this problem again? Can you please help me with this?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468136June 8, 2022
ELECTRICAL SYSTEM, ENGINE
When at a stoplight, auto idle causes car to completely stall and shut down and won’t restart unless car turned completely off and try to restart again. This has caused me to be placed in some dangerous situations where I have almost been rear ended from behind. Dealership says that it’s the battery but from hearing from multiple people, this has not fixed the problem. It seems like it’s something electrical with auto idle stop feature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468141June 8, 2022
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:IGNITION
The contact owns a 2016 Honda Pilot. The contact stated that the AutoStart function failed to engage temporarily when attempting to drive from a complete stop. However, the AutoStart feature was designed to engage automatically while depressing the accelerator pedal. There were several unknown warning lights illuminated. The vehicle was taken to the dealer several times, where it was diagnosed that no issues were found. However, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468144June 8, 2022
ENGINE
My 2017 Honda Pilot does not want to start after the auto idle comes on. For example. When my Pilot comes to a stop and the auto idle system shut the engine off. The vehicle does not want to start when I take my foot off the brake. I thought it may have been my battery, it the problem still happened after I got a new one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468149June 8, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, ENGINE
The auto stop/start feature does not always restart the car when I release the brake after stopping. Mostly in town at stop signs and red lights but recently it happened while I was in stop and go traffic on an interstate. At all locations I was blocking traffic (flashers on of course) and hoping no one hit me while I sat for a few minutes trying to restart my car. From experience I have found that I have to release the brake and push my engine start button a couple times to completely turn off everything then push the brake and button to start the car. A few times it I had to do that cycle several times before it actually restarted. Meanwhile I am in the middle of the road completely blocking traffic. My dealer was “unable to replicate” so my solution has been to turn off that feature. Unfortunately, auto stop/start is automatically on every time I start my car … so this happens when I forget to turn it off. There are times that it works and the car restarts but even then the electrical system shuts down. Radio turns off and back on as the car is restarting and dash lights turn off then on, which reminds me to once again turn the feature off. I have had a lot of electrical issues with this car due to a sunroof leak so I chalked it up to my ongoing electrical problems until I saw the article today about other complaints from people having the same issue. The date listed below was the most recent incident but it has occurred many times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468157June 8, 2022
ELECTRICAL SYSTEM
The contact owns a 2016 Honda Pilot. The contact stated that the Auto START/STOP function had failed. The vehicle would suddenly stall and shut off. The contact stated that the failure recurred at various speeds and also while the vehicle was idling. The vehicle would also shake and jerk. The contact would restart the vehicle and turn off the Auto START/STOP function. The contact had not taken the vehicle to the dealer to be diagnosed. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468159June 8, 2022
ENGINE
On several occasions, the automatic idle and restart system has failed. While setting at a red light with a breaking engaged the engine goes off. When releasing the break the engine does not restart automatically. Sometimes it restarts easily and sometimes not taking two to three attempts to do so while traffic is backed up behind me at a stoplight
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468161June 8, 2022
ENGINE
This car has feature to turn off engine while stopped at stoplight to conserve fuel when brake pedal is engaged. On multiple occasions when the brake pedal is released the car fails to restart engine and the engine and car “turns off” entirely. Sometimes I can restart car by pressing ignition button but other times it take up to several minutes for the car to restart. Very dangerous while in traffics.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468163June 8, 2022
ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR, ELECTRICAL SYSTEM:IGNITION:COIL:HIGH TENSION/SPARK PLUG WIRES
The contact owns a 2016 Honda Pilot. The contact stated while driving 50-55 MPH, the vehicle started jerking. There were no warning lights illuminated. The contact depressed the brake pedal and continued driving at slower speeds. The contact stated that the failure reoccurred while driving. The contact also stated that the vehicle lost motive power while reversing. The contact was able to restart the vehicle after several attempts. The vehicle was taken to the dealer where it was diagnosed that there was an oil leak. The oil pan, rear main seal, the engine mount, the crankshaft speed sensor, the spark plugs and the transmission mount were replaced. The contact stated that other unknown repairs were completed. However, the failure persisted. Additionally, the contact stated that the hood of the vehicle would fail to remain open as needed and would close independently. The contact stated that the failure occurred intermittently. The contact also stated that she smelled a strong gasoline odor inside the vehicle. The manufacturer was notified of the failure and a case was opened. The vehicle was not repaired. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468166June 8, 2022
ENGINE
stop/start functionality stalls the engine, forcing me to restart it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468168June 8, 2022
ELECTRICAL SYSTEM, ENGINE
Vehicle will stall out at an intersection, or stop sign after the auto restart shuts the car off. When I lift my foot off the brake for the gas peddle, the entire car stalls and I get a series of warning lights and messages about shifting the car into gear before restarting. Despite attempts to restart the car, I'm generally stranded for 1-2 mins. I brought the issue up to the dealership last time I brought the car in. After 1 test drive they claimed to have found no issues, and that if it happened again I should "film it happening with my phone". This is now the 4th time this has happened within the last 6 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468171June 8, 2022
FUEL SYSTEM, GASOLINE:DELIVERY, ELECTRICAL SYSTEM
The contact owns a 2016 Honda Pilot. The contact stated that while operating the vehicle, the Auto START/STOP fuel-saving feature malfunctioned and the vehicle would not immediately restart after lifting off the brake pedal. The contact indicated that the failure had occurred on multiple occasions. The vehicle was taken to the local dealer who was unable to determine the cause of the failure and no service was performed. The manufacturer was not yet contacted. The failure mileage was 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468177June 8, 2022
ENGINE
In January 2021 our 2017 Honda Pilot Battery was replaced by the dealer, Anderson Honda, in Hunt Valley. In February we started experiencing problems when Auto Idle is engaged (as it is when you start the car). We were sitting at a red light and the car shut off (as it is supposed to with auto idle). When the light turned green the car was off and wouldn't turn on for about 8 minutes we were stuck at the light with no abiltiy to turn the car off or move the car. This happened repeatly, the car does not start again for many minutes. We took the car to the dealership numerous times with no solution. It is very dangerous to be blocking traffic with an immobile car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468191June 8, 2022
UNKNOWN OR OTHER
Our car is 1,100 miles over warranty and the air conditioner system broke. The dealer cannot tell me anything about why it happened, just that they need to replace the entire system, including the compressor and condenser. Our AC is blowing hot air now (and we live in Georgia and it's the summer), so the car is basically undriveable. It's going to be $5900 to replace.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468199June 8, 2022
ENGINE
the engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468211June 8, 2022
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:IGNITION
The contact owns a 2020 Honda Pilot. The contact stated that the vehicle was experiencing hard starts. Additionally, the contact stated that the Auto START/STOP function failed to engage automatically while attempting to drive from a complete stop. There were no warning lights illuminated. The contact stated that the failure recurred and the vehicle turned off while at a complete stop. The contact was able to restart the vehicle. The vehicle was taken to the dealer where the battery was replaced; however, the failure persisted. Additionally, the contact stated while driving through an intersection, the vehicle stalled. The contact was able to restart the vehicle after several attempts. The vehicle was taken to the local dealer where it was diagnosed that the battery needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468213June 8, 2022
ELECTRICAL SYSTEM, ENGINE
-The engine failed to restart on its own from a complete stop at a traffic light with the Auto Start/Stop function. This has occurred on multiple occasions. -This started occurring in the summer of 2021. The first couple of times, the engine would stall but would immediately start up again after turning the back on. On one occasion, it stalled at a traffic light and it took about 30 seconds to get the engine back on. On or about 8/12/21, we were stopped at a traffic light at a busy intersection and the engine stalled and would not restart. We blocked a lane for over an hour until a tow truck was finally able to retrieve the car. The battery could not be jump started. -The car was taken to the Honda dealership and they said it was due to a faulty battery and replaced the battery. However, within 9 months of the replacement (currently), the car has started stalling again intermittently. Most of the time, we remember to turn the auto start-stop feature before we start driving, which seems to help, but on the occasions that we forget, it has stalled on at least 2 occasions. So far, we've been able to start the engine again quickly and keep moving. -There have been no warming lamps, message or other symptoms prior to these incidents. -We have been extremely disappointed with the manner that Honda used when we voiced these concerns in August 2021. They were very dismissive and did not seem to believe my report, despite the car only being less than 3 years old at the time of the first incident. When I stated that this posed a serious safety issue because a car could stall at any time, they stated it shouldn't pose a major threat because the incidents only happened when the vehicle was stopped and other vehicles would likely also be stopped, thereby eliminating any chance of impact. This is clearly an erroneous conclusion as my vehicle could easily come to a stop in heavy traffic on an interstate and other cars may not react quick enough to stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468214June 8, 2022
ENGINE
My 2017 Pilot has a "feature" where the engine will turn itself off when fully stopped and in drive. Sometimes the car won't restart when you remove your foot from the brake, and sometimes it struggles to restart. I have been stuck at an intersection before and had to restart it myself manually. When this happens, it also gives me a warning that one of the safety features has a problem (I'm not sure which one, maybe collision warning?) I've started to simply turn off this "feature" when I start the car, but sometimes I forget and then it happens again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468216June 8, 2022
UNKNOWN OR OTHER
i was stranded multiple times at redlight signal and while taking left on yeild due to idle stop and it took me 30 seconds to start the vehicle . When i went to show room they replaced the battery which fixed the problem. Problem is everything else work fine except idle stop start and it caused lot on anxiety when i got stuck in middle of intersection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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