Honda Pilot Complaints

1,017 consumer complaints on file.

#11700685November 20, 2025
VISIBILITY, ELECTRICAL SYSTEM
The contact owns a 2021 Honda Pilot. The contact stated that the vehicle was repaired under NHTSA Campaign Numbers: 23V174000 (VISIBILITY), 24V064000 (AIR BAGS), and under TSB: 0101T0. The contact stated that the dealer did not repair all the recalls. The contact stated that in the driver’s side mirror, the image appeared wavy and resembled a funhouse mirror. The TSB regarding the coaxial cable terminal (FAKRA) was not repaired properly. The contact stated that when the vehicle was started there was an abnormal popping and crackling sound coming from the speakers. The contact returned the vehicle to the Service Department to have the vehicle re-examined; however, the dealer refused. In addition, the contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The dealer stated that the camera was on fish-eye mode. The dealer switched the lens and cleaned the camera. The manufacturer was not made aware of the failure. The failure mileage was 84,436.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700497November 20, 2025
VISIBILITY/WIPER
My 2025 Honda Pilot (purchased Oct 2024) has experienced three windshield cracks, all starting in the same lower driver-side corner near the inspection stickers. 1st crack – July 2025: A long horizontal crack appeared overnight while parked, with no impact point at all. Dealer claimed “impact damage” and refused warranty. 2nd crack – August 2025: After paying for an OEM replacement and Honda Sensing calibration, the new windshield cracked on the drive home from a very small road debris impact. The star-shaped crack spread rapidly to the edge. Glass shop staff informally said the first crack looked like a stress crack. They replaced the glass again with OEM and calibrated, offering their labor for free. Dealer declined to pay even for only glass itself and told us to talk to Honda USA. We contacted Honda USA by phone, received a case number, and were told to “deal with the dealer.” The dealer then told us to contact Honda USA again. Neither party investigated, and both said the windshield is “not covered.” 3rd crack – November 2025: A tiny debris impact again caused a crack in the same exact corner. The impact chip was extremely small, but the crack still spread more than normal. All photos attached with repair invoices. We paid out of pocket as our insurance does not cover OEM glass. The repeated cracking in the identical corner, including one with no impact, suggests a possible structural stress point, mounting issue, or overly thin/brittle OEM glass. I also found another NHTSA complaint from June 2024 reporting similar cracking on a 2025 Pilot. These repeated failures pose a visibility and safety risk on a new vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700447November 19, 2025
STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My Honda is having strange, intermittent issues with a plethora of things. I have taken it to a diagnostic specialist who worked with a phone mechanic and noone can tell me what is going on. My car will fully shut off at stop lights randomly, so I have to turn off the auto-idle feature every time I drive. Sometimes my power steering cuts out and my wheel locks and unlocks and my computer screen shuts off when this happens. I have to shut off and start my car for it to work again. Other times, all of my automated safety features stop and I get a huge slew of messages telling me that my lane assist, automatic hill braking, and a ton of other automatic safety features don't work. My car can't lane assist, do adaptive cruise control, use the backup camera, or anything. It goes away if I stop and restart my car a bunch. I also had a seatbelt alarm that was going off repeatedly with no reason. The dealership turned off the alarm. I am having a lot of issues with this car that makes me question if it is a lemon. I see other new Pilot owners mentioning issues with power steering shutting off and it's a huge safety risk. Noone knows whats wrong or how to fix it so what do I do? This happens intermittently, randomly, and recurrently since June.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700352November 19, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
On multiple occasions the hazard mitigation system has picked up on hazards that aren't there causing rapid braking AND steering over correction. Currently the button on my vehicle that has an image representing the ability to turn the system off doesn't appear to be connected or working. I have always left the system on as it felt "safer" when I bought the vehicle new. I haven't even tried to turn it off until recently when the system seemed to start malfunctioning. Today (11/19/2025) while traveling the interstate for a routine doctor appointment the adaptive cruise control randomly shut off as I was driving multiple times. If I changed lanes and a vehicle was in front of me the adaptive cruise control would just shut off with no warning or alert rather than adjust the speed as the system is designed to do. Once I exited from the interstate at a traffic light (green, turning left) the lane assist overcorrected, the steering wheel got stiff and it was jerked into the other lane almost causing a collision. This is very concerning as I was very fortunate not to have been involved in a collision today thankfully the other driver was paying attention and evaded. Each incident there has been ZERO warning. There have been a couple times recently where the system randomly fails and says there is a problem, but within minutes come right back on and operates properly until it randomly malfunctions again. This has occurred very sporadically over the past 6 months with incidents rapidly increasing over the past 3 days to the point I am very nervous to carry my children in this vehicle any longer. This vehicle was purchased as the primary vehicle for our family and our purchase was strongly influenced by Honda's "safety", but now that's very much in question as I understand many other Honda owners are experiencing the same Honda system issues. We are in the process now of having it scheduled with Honda, but this should not be acceptable from any manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699676November 16, 2025
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle is setting multiple faults for ADAS system. LKAS, ACC, collision mitigation system, auto high beam lights inoperable. Forward facing camera in the top of the windshield has failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699442November 14, 2025
UNKNOWN OR OTHER
Pilot stalled out while driving all the warning lights started flashing on dashboard the steering wheel locked . I turned vehicle off for a few minutes turned it back on and was able to drive it back home with hazards on took it to the dealership they can’t find anything wrong
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699325November 14, 2025
ENGINE, ELECTRICAL SYSTEM
While driving on the freeway at a slow speed due to two freeways merging, my Honda Pilot suddenly stopped/stalled. When I tried to restart the car by pressing the Auto Idle Stop button to vehicle did not start. It took three times of pressing the Auto Idle Stop button for the engine to restart. I am lucky that the traffic was going at a slow speed due to the merging of freeways so I was able to right away press my emergency signal lights on. I panicked and was scared for my safety and what could have happened to myself and others if the vehicle was running at a higher speed. This could have caused a major accident. Because this happened yesterday, I will be calling Honda to report the issue as well and have my vehicle inspected. My vehicle has had issues many times in the past with the Auto Idle Stop button not starting, however, it has never happened while driving. The concerning part as well is that the vehicle did not give any kind of warning light or message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699065November 12, 2025
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
recall has been open since December of that year I have documentation that I took it last year to get this recall fix and your web site is stating that it is incomplete. today 11/12 at 7:30am my engine caught on fire there was a lot of witness at the elementary school waving me down that my car was on fire. I panic and got away from the elementary where a lot of kids and families where present and went where there was no one insight and rush and got my set of 2 year old twins and my 3 year old son out there car seats and ran from the car and called 911 the fire department came and put out the fire and I have a report from them as well. now that I remember about this recall I remember it stating that if this recall wasn't fix that it can start a fire so I put two and two together and order my car fax report and seen that this was never completed. and have paper work that it was completed.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11699030November 12, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
Upon startup, LKAS, ACC, FCW and brake lights are illuminated and the corresponding systems are non-functional. This failed with less than 50k miles and the car was ~3 years old. This is making the car less safe to drive because some of the safety systems are non functional. The basic cruise control also does not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698542November 10, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Honda’s Auto Idle Stop system shuts vehicle off when at a full stop and fails to restart after removing foot from the brake. Instead, when you remove your foot off the brake, the vehicle switches to neutral or park and does not restart despite following on screen instructions to restart (Example: switch to park, put foot on the brake, and press start button). We have to put the hazard lights on and try the steps over and over again until it restarts. This is a major safety issue, especially when at a traffic light or in heavy traffic, where every second counts and you have to worry about someone not noticing that you are stopped or have hazard lights on and plows into you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698460November 9, 2025
UNKNOWN OR OTHER, VISIBILITY/WIPER
Every since I purchased my 2022 Honda Pilot, I have had soo many issues with the windshield chipping. I bought the car brand new. Within the first 6 months, I had a chip at the top right corner (passenger side) the ended up cracking all the way to the edge. I had to replace the windshield. Fast forward to within a year of the new windshield being in place, and I know have FOUR chips. All on the passenger side. Two near the bottom and two near the top right. I have asked Honda several times if there are issues with the windshields, and they claim there is not. I have asked about having my frame checked to make sure it wasn't a manufacturing issue, but have not, since they need the windshield off to look. I have been driving for over 20 years. I have NEVER had a chip in my windshield. I even had a 2018 Pilot - 0 issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698387November 8, 2025
STEERING, POWER TRAIN
Tonight, 11/8/2025 at 7pm MT, while traveling straight at 25-30 mph, power steering suddenly failed and vehicle reported that AWD failed with only front wheels powered. Many other failure warnings simultaneously appeared on dash (collision detection, LKAS, parking assist, etc). The vehicle is available for inspection upon request. My family's safety was put at risk. Sudden loss of power steering is very surprising to the driver, combined with the dash reporting a multitude of failure warnings all at once. If we had been driving on the freeway at speed or in the middle of a turn this would have been a very serious safety issue, easily leading to a collision given the sudden change in steering input needed. If traveling in snow or ice, losing AWD suddenly would also have been a serious safety issue. No one has inspected the vehicle since the incident, this just happened tonight. The vehicle has only 5,700 miles on it, was serviced by the dealer within the last couple hundred miles to repair all outstanding recalls, and I have had no other issues with the vehicle. There was no warning about and issues with the vehicle prior to this incident. The only thing out of the ordinary immediately prior to the incident is that my phone wasn't able to pair to the infotainment system (which never happens).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698377November 8, 2025
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, ENGINE
Wife was driving car and it stalled when slowing down for a red light. No check engine light or dash warning notices. Car then displayed instructions to restart the car Tried to restart 4 or 5 times. Finally started. We were lucky she was not on a highway driving at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698305November 8, 2025
POWER TRAIN
Transmission failed and car would no longer get into gears. It started when I tried accelerating on the highway and heard a whine The car would not accelerate. I tried again and this time it accelerated just fine. Made it home and the next day the car would turn on but not go into gears. The front panel showed warning of “Transmission Failed”, and “Engine trouble”. The dealership diagnosed that I needed a new transmission for $9,000! The previous day the car was working fine until and after that “whine” noise. I have not paid for repairs yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698041November 6, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Car alarm going off randomly when locked. When car is near fob and turned off the head unit will randomly turn on and off rapidly, appears to be a smart power module failure. This has been going on intermittently since 50k miles. Most recently today, I had to disconnect the battery to make it stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697788November 5, 2025
SEAT BELTS
The seat belt sensor keeps going off in the middle row - middle seat even though my child is buckled. And its getting worse as my child continues to sit there. So we are no longer able to use that middle seat due to the issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697711November 5, 2025
SERVICE BRAKES
The contact owns a 2025 Honda Pilot. The contact stated that while driving at approximately 25 MPH, the brake pedal was depressed and the vehicle did not slow down as intended. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. On another occasion, while attempting to park, the vehicle accelerated and drove over the sidewalk and crashed into the stairs to her residence. A police report was filed. The vehicle was towed to a collision center, where it was due to be repaired. The manufacturer was notified of the failure. The insurance provider was involved and suggested that the contact call the NHTS Hotline and file a safety complaint. The contact mentioned that prior to the crash, the vehicle was inspected for an unknown manufacturer recall, where the dealer informed that the brake inspection passed. The failure mileage was approximately 8,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11697640November 5, 2025
AIR BAGS, SEAT BELTS
The middle passenger seat consistently sends signal that seat belt is not fastened when it actually is. This is noticed more when making a left turn. My 2 older kids are 11 and 8 yrs old. When either of them sit on the seat, I always ensure they buckle up. It's alarming to see message on dashboard and hear the chime that seat belt is not fastened when it is. I've also seen a message that the airbags get disabled on occasional drives. This is most likely related to the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697344November 4, 2025
VISIBILITY/WIPER
The moon roof cover broke. This causes a glare inside the vehicle that cannot be reduced during the day. We didn't have children in the car at the time it broke, but it snapped back violently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697335November 4, 2025
BACK OVER PREVENTION, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
The contact owns a 2022 Honda Pilot. The contact stated that the entertainment system was blank and had shut down. The message “My Map Off” was displayed. The vehicle was restarted, and the rearview camera was inoperable. The contact linked the failure to NHTSA Campaign Number: 23V431000 (Back Over Prevention). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and assisted with resetting the system. The failure mileage was approximately 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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