GMC Terrain Complaints

3,167 consumer complaints on file.

#10452439March 20, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE WOULD VIBRATE EXCESSIVELY WHEN BEING DRIVEN OVER 30 MPH WITH BOTH REAR WINDOWS OPENED. THE CONTACT STATED THAT THE VIBRATION WAS SO SEVERE, THAT IT WOULD CAUSE HEADACHES FOR THOSE RIDING IN THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO ADVISED THAT THERE WAS A DESIGN FLAW WITHIN THE VEHICLE THAT WAS CAUSING ABNORMAL WIND PRESSURE AND VIBRATIONS. THE DEALER STATED THAT THERE WAS NOT A REPAIR AVAILABLE THAT WOULD REMEDY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10449727February 29, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND THE ENGINE WARNING LAMP ILLUMINATED. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AS WELL. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE CAM ACTUATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE REMEDY FAILED TO REPAIR THE PROBLEM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448734February 21, 2012
AIR BAGS
2012 GMC TERRAIN. CONSUMER STATES THE PASSENGER SEATS AIR BAG SYSTEM AND CONSTRUCTION MAKE THE VEHICLE UNCOMFORTABLE AND INITIALLY UNSAFE FOR HIS WIFE *TGW A COUPLE OF DAYS AFTER PURCHASING THE VEHICLE, THE CONSUMER'S WIFE USED A SEAT CUSHION TO CONFORM TO THE SEAT AND THE THEY SOON DISCOVERED THE AIR BAG WOULD NOT ENGAGE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448391February 18, 2012
POWER TRAIN
VEHICLE HAS BEEN IN DEALERS SERVICE ON SEVERAL OCCASIONS COMPLAINING ABOUT THE JERKY TRANSMISSION IN FIRST/SECOND CHANGE. WHEN CHANGING IN THE LOW RANGE TRANSMISSION HITS REAL HARD AND JERKY PARTICULARLY IF PULLING AWAY FROM A STOP AT A MODERATE SPEED. SERVICE DEPARTMENT TOLD ME IT WOULD SMOOTH OUT AFTER BREAK IN PERIOD. DEALER CLAIMS TRANSMISSION IS OPERATING NORMAL AND DUE TO IT BEING A 6 SPEED CAUSES THIS. HARD TO BELIEVE GM CANNOT FIX TO HAVE A SMOOTH OPERATION. VEHICLE NOW HAS OVER 10,000 MILES AND STILL HAS THE SAME JERKY TRANSMISSION AT LOW SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446230February 2, 2012
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE DRIVER WAS ATTEMPTING TO CHANGE A FLAT TIRE WHEN THE WEIGHT OF THE VEHICLE CRUSHED THE JACK THAT WAS HOLDING THE VEHICLE UP. THE CONTACT EXPRESSED CONCERN BECAUSE THE JACK THAT CAME WITH THE VEHICLE WAS NOT ADEQUATE FOR THE VEHICLE'S WEIGHT. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446240February 2, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2010 GMC TERRAIN SLT. THE CONTACT WAS DRIVING 25 MPH WHEN THE TIMING BELT DETACHED. THE VEHICLE WAS TOWED TO A DEALER. THE DEALER STATED THAT THE TIMING BELT CHAIN DETACHED AND DESTROYED THE ENGINE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 74,000 AND THE CURRENT MILEAGE WAS 76,500. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445839January 30, 2012
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE ATTEMPTING TO REFUEL THE VEHICLE, GASOLINE FUEL SPILLED OUT OF THE FUEL TANK. THE DEALER MADE SIX ATTEMPTS TO DUPLICATE THE FAILURE BY STRAIGHTENING THE FUEL HOSE, REPLACING THE FUEL TANK AND THE FILTER HOWEVER, NONE OF THE REPAIRS CORRECTED THE FAILURE. THE DEALER HAS HAD OFFERED ANY FURTHER ASSISTANCE SINCE THEY INFORMED THE CONTACT THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE CURRENT MILEAGE WAS 7,200 AND THE FAILURE MILEAGE WAS 2,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440646December 20, 2011
FUEL SYSTEM, GASOLINE
I BOUGHT MY 2011 AWD 4 CYL. TERRAIN IN JULY, 2011. I TRADED MY GMC ACADIA IN ON THIS VEHICLE. I DOWN SIZED TO GET BETTER GAS MILEAGE. IT STATED THAT IT SHOULD GET 20 CITY & 30 HWY. I HAVE NEVER CAME CLOSE. I TOOK IT TO THE DEALER AND THEY SAID IT IS RUNNING FINE. MPG AT 22. I DON'T KNOW WHAT WE ALL HAVE TO DO TO GET GM TO DO SOMETHING ABOUT THIS BUT SOMETHING NEEDS TO BE DONE.THEY HAVE PRETTY MUCH LIED TO ALL OF US AND ANYONE THAT IS THINKING ABOUT BUYING ONE. WE NEED TO GET THE WORD OUT ABOUT THIS VEHICLE. DON'T BUY IT FOR THE GAS MILEAGE BECAUSE IT DON'T GET WHAT IT STATES!!!!!!!!!!!!!!! I THINK GM SHOULD DO SOMETHING ABOUT THIS OR REIMBURSE US FOR THE DIFFERENCE THAT WE WOULD GET WITH THE CORRECT GAS MILEAGE. MAYBE THIS WILL GET A RECALL ON THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440379December 19, 2011
VISIBILITY:WINDSHIELD WIPER/WASHER
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD BLADE WAS DEFECTIVE AND WOULD BOUNCE ABNORMAL. THE WINDSHIELD WIPER WOULD ONLY PARTIALLY CLEAR THE WINDSHIELD. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE AND THE DEALER REPLACED THE BLADES SEVERAL TIMES, BUT THE FAILURE WAS NOT CORRECTED. THE DEALER ADVISED THE CONTACT THAT THEY WERE NOT KNOWLEDGEABLE AS TO HOW TO CORRECT THE FAILURE. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED THAT THEY WOULD TO PROVIDE THE CONTACT WITH A GLASS CLEANER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 11,000 AND THE CURRENT MILEAGE WAS 14,000. UPDATED 02/01/12*LJ THE CONSUMER STATED FROM THE BEGINNING, THE WIPER BLADES WOULD CONTINUALLY SKIP ACROSS THE WINDSHIELD, ESPECIALLY ON THE PASSENGER SIDE. THE SKIPPING WOULD HAPPEN WHEN THE CONSUMER USED INTERNAL CLEANING SOLUTION, WHICH WAS THE ORIGINAL SOLUTION INSTALLED BY GM. THE CONSUMER HAS S INCE PURCHASED NON GM WIPER BLADES. UPDATED 02/10/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439839December 13, 2011
FUEL SYSTEM, GASOLINE
THE GAS FILL TUBE TENDS TO ALLOW THE GAS NOZZLE TO POP OUT WHEN FILLING. HAVE NEVER SEEN THIS ON OTHER VEHICLES. I HAVE TO HOLD THE NOZZLE TO MAKE SURE IT DOES NOT POP OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438162December 2, 2011
ENGINE AND ENGINE COOLING
TL * THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT WAS DRIVING 5 MPH WHEN THE VEHICLE STALLED AND THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 3,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434595November 8, 2011
POWER TRAIN
2011 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO VEHICLE'S PERFORMANCE AND REQUEST ASSISTANCE WITH REPAIR *TGW THE CONSUMER AT ABOUT 6,000 MILES, THE VEHICLE STARTED JERKING WHEN PICKING UP SPEED. THE JERKING WOULD USUALLY OCCUR WHILE INCREASING SPEED WHEN IT WOULD GET TO APPROXIMATELY 18-40 MPH. THE VEHICLE ALSO STALLED TWICE; ONCE WHEN BACKING OUT OF A PARKING SPACE, AND THE SECOND TIME WHEN MOVING FORWARD FROM A PARKING SPACE. WHEN DRIVING THE CAR FOR THE FIRST 2,000 MILES, THE CONSUMER STATED SHE DROVE THE VEHICLE IN STANDARD MODE. THEREAFTER, SHE DROVE IN ECONOMY MODE. WHEN THE VEHICLE STARTED JERKING AND HESITATING, SHE STOPPED DRIVING IN ECONOMY MODE. WHEN THE CONSUMER ARRIVED AT THE DEALER, SHE WAS INFORMED A RECALL WAS ISSUED 6-8 WEEKS PRIOR. HOWEVER, THE CONSUMER NEVER RECEIVED A NOTICE. THE RECALL WAS PERFORMED AND THE DEALER STATED THE PROBLEM SHE WAS EXPERIENCING WAS AN EXTENSION OF THE RECALL ISSUE. THE VEHICLE DID NOT STALL ANYMORE AFTER THE RECALL ISSUE WAS FIXED. HOWEVER, THE JERKING DID CONTINUE. THE CONSUMER RETURNED TO THE DEALER, BUT THEY INSISTED THERE WAS NOTHING WRONG WITH THE VEHICLE, AS IT WAS A NORMAL CHARACTERISTIC. THE CONSUMER WENT TO THE DEALERSHIP WHERE THE VEHICLE WAS LEASED TO HAVE THEM INSPECT IT. THEY STATED THE SHIFT ADAPTIVE LEARNS NEEDED TO BE REST. THE CONSUMER STATED AFTER LEAVING THE DEALERSHIP AND DRIVING SEVERAL BLOCKS, THE JERKING RETURNED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433632October 31, 2011
ENGINE AND ENGINE COOLING, POWER TRAIN
WHILE THE CAR IS IDLING, AND MOVING AT CRAWLING SPEEDS IT STALLED OUT 3 TIMES, BOTH IN DRIVE, AND REVERSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430800October 19, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE WOULD JERK VIOLENTLY AND SPUTTER WHEN ACCELERATING. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOUR TIMES AND WAS TOLD THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND IT WAS PERFORMING AS DESIGNED. THE CONTACT WAS CONCERNED BECAUSE THE VEHICLE HAD ALSO STALLED ON A FEW OCCASIONS WITHOUT WARNING. IN ADDITION, THE VEHICLE WOULD JERK WHEN DRIVING 16-18 MPH. THE FAILURE MILEAGE WAS 6,000 AND THE CURRENT MILEAGE WAS 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430815October 19, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
I OWN A 2010 GMC TERRAIN 4 CYL. I HAVE HAD SEVERAL DIFFERENT SERVICE PROBLEMS WITH MY VEHICLE SINCE JUNE 2010. ALTHOUGH THE SERVICE DEPARTMENT AT MY DEALERSHIP HAS BEEN COOPERATIVE AND UNDERSTANDING THROUGH ALL THE SERVICE JOBS PERFORMED ON THE VEHICLE, IT HAS BECOME DISHEARTENING AND FRUSTRATING THAT MY VEHICLE CONTINUES TO GIVE ME PROBLEMS WITH ELECTRICAL, ENGINE WON'T START UP, STATIC FROM RADIO, NOT ABLE TO PLAY IPHONE THROUGH USB CONNECTION AT TIMES, RANDOM WARNING LIGHTS COMING ON AND OFF ON DISPLAY CONSOLE. I HAVE BEEN GIVEN SEVERAL REASONS OF "COULD BE" OR "MAYBE" BUT NEVER AN ACTUAL CONCRETE REASON FOR ALL THE NUMEROUS PROBLEMS. THE COMPUTER SYSTEM APPARENTLY GIVES FALSE READINGS ON OCCASION TO SERVICE DEPARTMENT AT THE DEALERSHIP ABOUT ERROR CODES AND MESSAGES OR NO ERROR MESSAGES WILL COME UP, EVEN THOUGH THERE MIGHT BE ISSUES WITH THE VEHICLE. MY CONCERN IS WITH ALL THE ELECTRONIC ISSUES, ENGINE ISSUE OF NOT STARTING UP, COMPUTER MESSAGES OR LACK OF MESSAGES TO THE VEHICLE WHEN THERE IS AN ISSUE.. IF I AM DRIVING THE VEHICLE AND DON'T KNOW THERE IS A PROBLEM BECAUSE THE COMPUTER SYSTEM WITHIN THE VEHICLE DOES NOT ACCURATE REPORT CORRECT DATA ABOUT THE STATUS OF THE VEHICLE, THEN HOW DO I KNOW WHEN TO GET THE VEHICLE TO GET SERVICED BEFORE I AM STRANDED WITH MY CHILDREN OR WORSE YET, GET INTO A CAR ACCIDENT BECAUSE OF THE VEHICLE'S COMPUTER MALFUNCTION. MY DEALERSHIP IN MY HOMETOWN CAN ONLY DO SO MUCH WITH INFORMATION PROVIDED BY THE MANUFACTURER; SO IF THEY DON'T KNOW WHAT TYPE OF FIXES TO MAKE, THEN MY VEHICLE IS NOT UPDATED WITH NECESSARY FIXES WHEN APPROPRIATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10431008October 16, 2011
VISIBILITY
DRIVING AT NIGHT IS VERY HARD BECAUSE THERE IS A VISIBILITY PROBLEM. MORE THAN HALF OF THE WINDSHIELD IS BLACKED OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428909October 6, 2011
ENGINE AND ENGINE COOLING
I WAS DRIVING MY NEW 2011 TERRAIN I JUST BROUGHT IN MAY 2011, WHEN IT STARTED TO IDLE ROUGHLY, THE ENGINE LIGHT CAME ON AND IT CUT OFF WHILE AT A STOP LIGHT. I RESTARTED THE CAR AND IT BEGINS TO STALL OUT AND HESITATE. IT ALSO STARTED TO MAKE A RATTLING/ KNOCKING SOUND WHEN STARTING THE CAR. IT SOUNDS LIKE A DIESEL TRUCK. I TOOK IT RIGHT TO THE DEALER TO FIND THAT THERE WAS A RECALL COMING OUT 8/12 MILEAGE 5274. I THEN CALLED GENERAL MOTORS TO REPORT THIS PROBLEM WHICH SHOULDN'T HAVE HAPPENED TO BRAND NEW CAR. I DIDN'T DRIVE THE CAR CAUSE I WAS AFRAID OF WHAT MIGHT HAPPEN. I TOOK IT BACK TO THE SERVICE DEPARTMENT WHO RESET IT ON 8/15, WHICH DID NOT FIX THE PROBLEM. THEY FIXED THE RECALL PARTS,DIDN'T FIX THE PROBLEM, TOOK IT BACK ON 8/24 MILEAGE 5675, 9/2 MILEAGE 6353 FOR THE SAME PROBLEMS. I HAD TO HAVE IT TOWED ON 9/14 MILEAGE 7341 FOR THE SAME ISSUES THAT WERE NEVER FIXED. THEY CONTINUED TO SAY THE SYSTEM IS NOT READING ANY CODE AND THERE IS NOTHING THEY CAN DO, THEY CANT DUPLICATE THE PROBLEMS,I HAD ONSTAR RUN DIAGNOSTICS AND GAVE THEM THE CODES. TO THIS DAY THE PROBLEMS HAVE NOT BEEN FIXED AND CONTINUE TO EXIST. GM STILL DOES NOT WANT TO OWN UP TO THE FACT THAT THEY HAVE MAD A BAD PRODUCT, AND DON'T REALIZE THAT THIS IS A SAFETY PROBLEM THAT CAN CAUSE A SERIOUS ACCIDENT WITH THIS CAR HESITATING AND STALLING OUT WHILE YOUR DRIVING IT. THE RATTLING AND KNOCKING NOISE WHEN STARTING THE CAR WHO KNOWS WHAT THAT IS? WHEN YOU CALL GM TO GET THEN TO FIX THIS PROBLEM AND IF THEY CANT FIX THE CAR, REPLACE THE CAR, OR JUST BUY IT BACK, THEY TRY TO OFFER YOU AN INCONVENIENCE FEE INSTEAD OF OWNING UP TO THE PROBLEM, WHICH IS THEIR WAY OF SHUTTING YOU UP. THIS IS BEYOND THE LEMON LAW. GM NEEDS TO TAKE THIS SERIOUS AND STOP BRUSHING THIS PROBLEM UNDER THE CARPET. REPORT THEM TO BBB AND THE ATTORNEYS GENERALS OFFICE IN YOUR STATE THEY SHOULD NOT BE ALLOWED TO GET AWAY WITH THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428494September 27, 2011
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, STRUCTURE:BODY
MULTIPLE PROBLEMS: 1) FRONT RIGHT TIRE WELL HOLE/LEAK FOUND WHILE INVESTIGATING A COMPLAINT OF MOLD ODOR INSIDE CAR. 2) INITIALLY, THE USB AND A/C WERE MALFUNCTIONING. THEN THE CAR RADIO STOPPED WORKING; AND NOW THE CAR WILL NOT START (POSSIBLE ELECTRICAL SHORTAGE RELATED TO THE ABOVE LEAK?) I TRIED TO CHARGE THE BATTERY; HOWEVER, I BELIEVE SOMETHING MAY BE DRAINING THE BATTERY AS IT KEEPS DYING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426019September 12, 2011
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
WE PURCHASED THE GMC TERRAIN WITH THE 4 CYLINDER ENGINE FOR THE GAS MILEAGE OF 32 MPG, AFTER GETTING ONLY 26 MPG WE CALLED GMC AND TOOK THE TERRAIN IN FOR SERVICE. ALSO FILED COMPLAINT WITH GMC. WAS TOLD THEIR WAS NOTHING THEY COULD DO. THE ENGINE MAKES NOISES AND RUNS ROUGH AND STALLS AT TIMES MOSTLY IN THE MORNINGS. AFTER SERVICE NOW WE GET ONLY 25 MPG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423078September 2, 2011
STEERING
I JUST BOUGHT THIS VEHICLE. I HAVE OWNED IT LESS THAN THREE MONTHS AND IT HAS LESS THAN 5,000 MILES AND NEEDS THE RACK AND PINION REPLACED. LUCKILY I HEARD AN UNFAMILIAR NOISE WHILE TURNING TO THE LEFT MOSTLY AND MENTIONED IT DURING SERVICE. THE TECHNICIAN SAYS THAT THE PROBLEM WAS THAT "IT MADE A NOISE." IF THE ONLY PROBLEM IS THAT IT MADE A NOISE, WHY DOES THE RACK AND PINION NEED TO BE REPLACED, AND WHY IS IT NOT CONSIDERED A SAFETY ISSUE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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