GMC Terrain Complaints

3,167 consumer complaints on file.

#11073892February 20, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
AS I WAS DRIVING DOWN THE ROAD AT 55 MPH HOUR MY SUV BEGAN TO SHAKE EXTREMELY AND WAS THROTTLING AT VERY HIGH RPM'S AND THE SUV THRASH TO SUDDEN HALT AND CONTINUED TO SHAKE AND IDLE VERY HIGH AND LOUD. I TRIED TO HIT THE GAS TO GET MYSELF OFF THE ROAD AS I WAS ON A 2 LANE HIGHWAY WITH MY 4 YEAR OLD SON IN THE CAR, AND THE ENGINE REVVED AND THE RPM'S SPIKED BUT I WENT NOT MORE THAN 15 MPH, AT THE SAME TIME THE FOLLOWING ERRORS APPEARED ON MY SCREEN: 1) SERVICE STABAILI TRAK 2) ENGINE POWER IS REDUCED SLOWLY I WAS ABLE TO SAFELY GET THE CAR UP TO 35 MPH AND GET US HOME SAFE. I DID SOME RESEARCH AND SEEMS THAT THIS IS A VERY WELL KNOWN ISSUE WITH GMC SO I CONTACTED GMC AND WAS BASICALLY GIVEN THE RUNAROUND. I TOOK THE CAR TO A GMC DEAR TODAY AND WAS TOLD IT WAS THE FUEL PUMP THAT NEEDED REPLACED.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073770February 20, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
WHILE DRIVING THE VEHICLE, I EXPERIENCED STRONG KNOCKING VIBRATIONS AND SOUNDS SEEMINGLY COMING THROUGH THE FLOORBOARD. AS I CONTINUED DRIVING FOR ABOUT 5 MILES TRYING TO GET HOME, THE KNOCKING BECAME MORE PRONOUNCED AND MY STEERING WAS AFFECTED. I ALSO BEGAN NOTICING AN EXTREMELY STRONG ODOR NECESSITATING LOWERING WINDOWS TO BREATHE. I NOTIFIED MY DEALERSHIP AND TOOK THE VEHICLE IN FOR DIAGNOSIS THE VERY NEXT MORNING WITHOUT DRIVING IT AFTER ARRIVING TO MY GARAGE. I WAS TOLD THE AWD HAD COMPLETELY DETERIORATED. MY CONCERN WAS THAT I NEVER RECEIVED ANY DASHBOARD NOTIFICATION OF THE PROBLEM, NOT DID MY ONSTAR DIAGNOSIS INDICATE A PROBLEM. I HAVE BEEN QUITE DISTURBED THAT THE VEHICLE BECAME DISABLED BEFORE I WAS AWARE OF ANY PROBLEM. I HAVE TAKEN MY VEHICLE IN FOR REGULAR MAINTENANCE AT MY GMC DEALERSHIP AND WOULD LIKE AN EXPLANATION REGARDING THE FAILURE TO IDENTIFY THIS PROBLEM THROUGH THE REGULAR MAINTENANCE CHECKS. I AM SINGLE SENIOR WOMAN WHO HAS NO BACKUP VEHICLE AND AM QUITE CONCERNED ABOUT MY SAFETY ON THE HIGHWAY AND THIS ISSUE HAS CAUSED ME TO HAVE SERIOUS SAFETY CONCERNS. I DROVE THE CAR TO THE DEALERSHIP TO CHECK ON THE PROBLEM ON FRIDAY, FEBRUARY 16, 2018. I CALLED THE GMC COMPLAINT CENTER TO CHECK ON POSSIBLE RECALLS OR ANY REMAINING WARRANTIES THAT MIGHT APPLY AND I WAS TOLD THE CENTER WAS ASSIGNING A SR. ADVISOR TO CONTACT THE LOCAL GMC DEALERSHIP THAT STILL HAS MY CAR AND THE ADVISOR WAS TOLD THE DEALERSHIP NEEDED MORE TIME TO DIAGNOSE AND ASSESS THE CAUSE OF THE PROBLEM.I HAVE HAD TO RENT A VEHICLE SINCE IT MAY BE ANOTHER 2-3 DAYS BEFORE I EVEN GET A RESPONSE REGARDING THE NATURE AND COST OF THE REPAIRS. I WAS ORIGINALLY TOLD THE ENTIRE AWD SYSTEM HAD TO BE REPLACED AT A COST OF $1500--$2000. I QUESTIONED THE REASON FOR THE EXTREME MALFUNCTION WITHOUT ANY WARNING NOTICES APPEARING...MAIN REASON FOR MY COMPLAINT AND CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073408February 17, 2018
ENGINE
THE CHECK ENGINE LIGHTS CONTINUALLY COMES ONE AND OFF. AT FIRST, WHEN MY HUSBAND TURNED ON THE TRUCK AND SAW THE CHECK ENGINE LIGHT WE TOOK IT IN AND THE ERROR WAS FOR 1 COIL PACK. IT WAS FINE FOR A MONTH, THEN AFTER STARTING THE TRUCK AGAIN THE CHECK ENGINE LIGHT CAME ON, AND WE REPLACED ALL OF THE COIL PACKS. NOW WHEN WE START THE TRUCK, THE CHECK ENGINE LIGHT MAY BE ON OR OFF. AT LEAST ONCE A WEEK, WHEN WE START THE TRUCK THE CHECK ENGINE LIGHT WILL BE ON. THIS ISSUE HAS BEEN REOCCURRING AND HAS BEEN GOING ON FOR CLOSE TO A YEAR. THE LAST 5 OR 6 TIMES WE HAD IT PUT ON THE MACHINE THERE HAVE BEEN NO ERRORS FOUND AND OUR MECHANIC'S BAFFLED. ESPECIALLY SINCE THE TRUCK MAY STUTTER OR BECOME SLUGGISH OR SHUT OFF LIKE BEFORE WHENEVER THE CHECK ENGINE LIGHT COMES BACK ON. IF SOMETHING IS WRONG WITH OUR VEHICLE BUT NO ERRORS ARE FOUND WE HAVE NO CLUE IF THERE IS TRULY SOMETHING OCCURRING AND IF IT'S CAUSING SERIOUS DAMAGE AND HARM TO OUR FAMILY. OUR VEHICLE WAS MANUFACTURED IN CANADA AND WE AREN'T SURE IF THERE COULD BE ISSUES BEING REPORTED IN CANADA THAT WE DON'T KNOW ABOUT. IN ADDITION, THERE ARE RECALLS THAT WE WEREN'T NOTIFIED OF BUT NOTHING PERTAINING TO THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073026February 15, 2018
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO FUNCTION. THE VEHICLE WAS NOT INSPECTED OR DIAGNOSED BY AN INDEPENDENT MECHANIC OR DEALER. MONUMENT CHEVROLET (3940 PASADENA FWY, PASADENA, TX 77503, (713) 473-7601) WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALL CAMPAIGNS TO REPLACE THE PART. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072847February 14, 2018
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I BOUGHT A USED 2011 GMC TERRAIN WITH A CLEAN CARFAX AND 35000 MILES ON IT. I HAVE HAD NOTHING BUT PROBLEMS. THE CAR BURN AT LEAST A QUART OF OIL EVERY 2 WEEKS. THE CONSTANTLY JUST CUTS OFF WHEN DRIVING. GMC NEEDS TO DO SOMETIME ABOUT THIS BEFORE PEOLPE ARE KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072870February 14, 2018
ENGINE
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. WHILE THE VEHICLE WAS STATIONARY OR WHILE DRIVING VARIOUS SPEEDS, THE ENGINE INDICATOR ILLUMINATED. AN INDEPENDENT MECHANIC REPLACED THE CATALYTIC CONVERTER TWICE IN THE VEHICLE, BUT THE FAILURE RECURRED. IT WAS LATER DETERMINED THAT THERE WAS A CRACKED INTAKE MANIFOLD AND MOISTURE IN THE MANIFOLD. A DEALER WAS NOT CONTACTED ABOUT THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072977February 14, 2018
UNKNOWN OR OTHER
DRIVING OVER A BRIDGE OVER WATER,A LOUD EXPLOSION HAPPENED.AT FIRST I DID NOT KNOW WHAT IT WAS,UNTIL I HEARD WIND BLOWING FROM THE MOON ROOF AREA.THE GLASS ON THE ROOF EXPLODED AND SENT GLASS DOWN WARD.LUCKILY I HAD THE MOON ROOF SHADE CLOSED OR THE GLASS WOULD HAVE CAME DOWN ON ME.I NEARLY LOST CONTROL. THE WEATHER WAS DRY WITH A OVERCAST SKY. THE TRAFFIC WAS VERY LIGHT.IT WAS NOT POSSIBLE FOR ANY FOREIGN MATTER TO HIT THE GLASS.I AMMEDIATELY DROVE THE VEHICLE TO THE GMC,WHERE I PURCHASED IT.( DIXIE BUICK GMC).MY VEHICLE ONLY HAS 2040 MILES ON IT.THIS WAS A SATURDAY AND THE SERVICE DEPT. WAS CLOSED. SPOKE TO THE SALES MANAGER,WHO SAID HE NEVER SEEN ANYTHING LIKE THIS BEFORE. HE GAVE ME A LOANER CAR TO USE. THE SERVICE DEPT. CALLED ON MONDAY,AND STATED THAT THE WAS NO DEFECT,AND I OR MY INSURANCE CO, WOULD HAVE TO PAY. I CALLED GMC CUSTOMER SUPPORT AND THEY STATED THAT THEY WOULD DO WHAT THE SERVICE DEPT. SAID.SO THEY WILL NOT COVER IT.FINALLY TODAY I CALLED MY INSURANCE CO. AND LOOKS LIKE THEY ALSO WILL NOT COVER IT.I'AM STILL WAITING FOR A FINAL DECISION FROM STATE FARM INS.MY VEHICLE WAS TRAVELING SOUTH ON INTERSTATE 75 IN SOUTH WEST FLORIDA IN FT. MYERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071534February 7, 2018
ENGINE
AS I WAS DRIVING HOME FROM WORK ON 2/1/18 ON I94 AT 72 MPH, MY CAR STARTING SPUTTERING AND SMOKING. IT THEN STARTED MAKING A VERY LOUD NOISE AND MY WARNING LIGHT CAME ON SAYING TO SHUT OFF MY ENGINE. THE ENGINE SHUT OFF AND I HAD TO COAST TO THE SHOULDER OF THE INTERSTATE. I CALLED ROADSIDE ASSISTANCE WHO SENT A TOW TRUCK AND TOWED ME TO MY MECHANIC'S GARAGE. THE MECHANIC LOOKED AT IT THE NEXT MORNING AND ADVISED THERE WAS A HOLE IN THE ENGINE BLOCK AND ALL THE OIL LEAKED OUT OF THE HOLE, LEAVING OIL ALL OVER THE UNDERCARRIAGE OF MY VEHICLE. I FILED AN INSURANCE CLAIM, THE INSURANCE ADJUSTOR LOOKED AT IT MONDAY AND DEEMED IT TO BE MECHANICAL FAILURE. I HAVE 110,000 MILES ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067199February 6, 2018
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO FUNCTION PROPERLY. THE PART WAS REPLACED BY AN INDEPENDENT MECHANIC; BUT, THE FAILURE CONTINUED WITH THE DRIVER'S SIDE WIPER FAILING TO FUNCTION AND IMPACTED THE CONTACT'S VISIBILITY. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE MANUFACTURER ISSUED 26 TSBS FOR THE VISIBILITY AND WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,465.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067216February 6, 2018
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE ENGINE COMPARTMENT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THERE WAS A FUEL ODOR COMING THROUGH THE VENTS FROM THE EXHAUST MANIFOLD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE EXHAUST MANIFOLD DETACHED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,707. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066977February 5, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2018 GMC TERRAIN. WHILE DRIVING AT 70 MPH, THE CONTACT HEARD AN EXPLOSION AND COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT NOTICED THAT THE MOONROOF GLASS HAD SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO DIXIE BUICK GMC (AT 14565 S TAMIAMI TRAIL, FORT MYERS, FL 33912 AND WAS INFORMED THAT THEY COULD NOT LOCATE A FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. *TT THE CONSUMER STATED VEHICLE WAS FIXED BY STATE FARM INSURANCE COMPANY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067037February 5, 2018
ENGINE
75K MILES ON VEHICLE WHICH WAS MAINTAINED REGULARLY AND ENGINE SEIZED DUE TO OIL CONSUMPTION. NO SORT OF LOW OIL, REPLACE OIL OR ANY TYPE OF INDICATOR LIGHT ILLUMINATED TO WARN ME OF ANY SORT OF ISSUE. VEHICLE WAS IN MOTION, ENGINE LIGHT CAME ON THEN CAR DIED. INFORMED BY GMC THAT THERE WAS LIKELY NOTHING THEY CAN DO BECAUSE THE CAR WILL NOT START TO EVALUATE THE ISSUE AND I DID NOT DO MY MAINTENANCE AT THE DEALERSHIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067048February 5, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. WHILE INSPECTING THE VEHICLE, THE CONTACT NOTICED OIL ON THE GROUND UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED TO JOE COOPER CHEVROLET CADILLAC (4920 N AUTOMALL DR, SHAWNEE, OK 74804) WHERE IT WAS DIAGNOSED THAT THE PCV VALVE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND CASE NUMBER: 8-3863678608 WAS FILED. THE FAILURE MILEAGE WAS 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066892February 4, 2018
ENGINE, POWER TRAIN
PCV SYSTEM FROZE...AIR CLEANER HAS WATER IN IT// REAR MAIN SEAL PUSHED OUT DUE TO EXCESSIVE CRANKCASE PRESSURE. #14882 SPECIAL COVERAGE ADJUSTMENT COVERS EXACT ISSUE HOWEVER MY VIN IS NOT INCLUDED. REQUESTING MY VIN BE ADDED TO #14882 SPECIAL ADJUSTMENT AS IT APPLIES TO MY EXACT MAKE/MODEL/YEAR AND ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066756February 3, 2018
VISIBILITY/WIPER
WHILE DRIVING ON HIGHWAY DURING HEAVY DOWNPOUR AT NIGHT WITH RUSH HOUR TRAFFIC, THE WIPERS SUDDENLY STOPPED MID MOTION. I IMMEDIATELY BLINDLY PULLED OVER TO THE SIDE OF THE ROAD. I COULD HEAR THE WIPER MOTOR, BUT THE WIPERS WEREN'T WORKING. HAD VEHICLE TOWED HOME WHERE I TOOK APART COWL AND WIPER ASSY AND NOTICED THE WIPER LINKAGE WAS DISCONNECTED FROM THE WIPER TRANSMISSION AND MOTOR. I WILL REPLACE LINKAGE ASSY AS "BALL" CONNECTOR TO TRANSMISSION HAS FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066514February 1, 2018
SEAT BELTS
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT STATED THAT THE SEAT BELT INDEPENDENTLY TIGHTENED AND WOULD NOT UNLATCH. THE CONTACT STATED THAT THEY HAD TO CUT THE SEAT BELT. PENSKE BUICK GMC OF CERRITOS (18400 STUDEBAKER RD, CERRITOS, CA) WAS CONTACTED, BUT DID NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066136January 31, 2018
AIR BAGS, STRUCTURE:BODY, SERVICE BRAKES
I PULLED INTO OUR CARPORT. IT FELT LIKE THE CAR JUST "SPED UP AND WENT FASTER AND FASTER." IT HIT THE FRONT OF THE CAR STRAIGHT ON. NO AIRBAGS DEPLOYED NOR DID THE FRONT END COLLISION STOP HAPPEN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11065454January 27, 2018
VISIBILITY/WIPER
WAS DRIVING IN THE MIDDLE OF A TORRENTIAL DOWNPOUR AND HAD MY WIPERS ON HIGH WHEN ALL OF A SUDDEN THEY JUST STOPPED WORKING ALMOST CAUSING ME TO CRASH AND DIE. THOUGHT MAYBE IT WAS A FUSE PROBLEM BUT CAME TO FIND OUT THAT THERE WAS A RECALL ON A PLASTIC PIECE THAT BREAKS OFF ON THE 2013 GMC TERRAIN WHAT IS NOT RECALLED ON MY VEHICLE SO I HAD TO PAY TO HAVE THIS FIXED AND IT WAS NOT CHEAP. CHECKING ONLINE NUMEROUS PEOPLE HAVE HAD THE SAME EXACT THING HAPPENED TO THEM FOR THE 2012 MODEL TERRAIN AND I DO NOT UNDERSTAND WHY SUCH A SAFETY ISSUE IS NOT ADDRESSED IMMEDIATELY SO AS TO NOT CAUSE ANYBODY TO CRASH AND DIE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064945January 25, 2018
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. WHILE DRIVING IN A RAIN OR SNOW STORM, THE WINDSHIELD WIPER BLADES STOPPED OPERATING IN MID-MOTION WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH CORROSION IN THE WINDSHIELD WIPER SYSTEM. THE CONTACT WAS INFORMED THAT THE WINDSHIELD TRANSMISSION SYSTEM AND MOTOR NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER (GOLDSTEIN BUICK GMC, 1671 CENTRAL AVE, ALBANY, NY 12205, (518) 869-229) WERE CONTACTED AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN A WINDSHIELD WIPER RECALL. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064964January 25, 2018
ENGINE
JUST PURCHASED THIS VEHICLE 5 MONTHS AGO AND HAVE A MAJOR OIL LEAK WHICH IS GOING TO COST OVER $1000, MECHANIC TOLD ME THERE IS A RECALL 14882 CALLED GMC CUSTOMER SERVICE AND WAS TOLD MY VIN IS NOT COVERED. HOW DO YOU HAVE A RECALL FOR THE SAME YEAR MAKE MODEL BUT NOT ALL ARE INCLUDED BUT ALL HAVING THE SAME ISSUE? THIS IS A SERIOUS ISSUE AND THE VEHICLE NEEDS TO BE RECALLED BEFORE SOMEONE GET SERIOUSLY HURT, ESPECIALLY WHEN THE VEHICLE IS JUST CUTTING OFF IN TRAFFIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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