GMC Terrain Complaints

3,167 consumer complaints on file.

#11098186May 27, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
LEAVING MY PARKING SPOT AFTER GOING OUT TO EAT I WENT IN REVERSE AND THE VEHICLE STALLED AT ABOUT 5MPH, TURNED THE CAR COMPLETELY OFF AND THEN TURNED BACK ON. PUT IT IN DRIVE AND JUST AS I STARTED TO ACCELERATE IT STALLED. THIS HAPPENED 10-12 TIMES WHILE I WAS TRYING TO LEAVE THE PARKING LOT. VEHICLE STALLED WHILE LEAVING CAR WASH AS I WAS EXCELLERATIG OUR. VEHICLE STALLED AS I WAS LEAVING A COMPLETE STOP FROM A STOP SIGN ON A CITY STREET. SOMETHING IS WRONG WITH THE ENGINE STALLING WHILE STARTING TO ACCELERATE. 43,000 MILES FROM FIRST OCCURRENCE CURRENTLY AT 43,300 STILL HAPPENING ON A REGULAR BASIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097921May 25, 2018
ELECTRICAL SYSTEM
MENU SCREEN IN MY 2014 GMC TERRAIN GO BLANK ABOUT 5 TIMES NOW AND I AM STARTING TO WONDER WHAT THE ISSUE IS. THERE ARE OTHER PEOPLE EXPERIENCING THE SAME PROBLEM AND IT IS NOT DUE TO THE BLUTOOTH OR GPS REDIRECTING. THIS ALSO MADE MY CAR COMPLETELY SHUT OFF AT A DRIVE THRU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097220May 22, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
MY 2012 GMC TERRAIN 2.4L IS HAVING AN ISSUE WITH EXCESSIVE OIL CONSUMPTION. I AM CONSTANTLY HAVING TO CHECK MY OIL AND IT GETS TO 1 QT OR MORE LOW BETWEEN MY 5K OIL CHANGES. I'VE SEEN MULTIPLE COMPLAINTS WITH THIS. BECAUSE OF THIS I HAVE A CHECK ENGINE LIGHT ON INDICATING MY CATALYTIC CONVERTER MAY BE BAD. IVE HAD THE CAR FOR ABOUT THREE YEARS. IT SHOULDN'T NEED THE CATALYTIC CONVERTER ALREADY. MY CAR IS DUE FOR SMOG NEXT MONTH AND I'VE AKREADY HAD TO REPMACE THE INTAKE AND EXHAUST SENSORS ON THE ENGINE BECAUSE OF THE OIL ISSUE. THIS HAPPENS WHILE CAR IS IN MOTION BEING DRIVEN. IT IS EATING UP OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096685May 18, 2018
UNKNOWN OR OTHER
THERE IS NO WAY TO DEACTIVATE THE AUTO / STOP FEATURE; I CONSIDER EACH USER SHOULD HAVE THE OPTION TO ACTIVATE OR DEACTIVATE THIS OPTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096614May 17, 2018
SERVICE BRAKES
ABS GOES OUT WHILE DRIVING...BRAKES SHUTTER. SPEED SENSOR PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096615May 17, 2018
POWER TRAIN
STALLS WHEN SLOWING DOWN OR LETTING OFF ACCELERATION... LOSES ALL POWER STEERING, ABS BRAKING. DIFFICULT AND DANGEROUS AS IT HAPPENS AT ANY SPEED. HIGHWAY, CITY STREET, TURNING, ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11094092May 16, 2018
VISIBILITY/WIPER
DRIVING IN RESIDENTIAL AREA WHILE HEAVY RAIN WAS PRESENT WIPERS STOPPED WORKING SUDDENLY AND STOPPED UP ON WINDSHIELD. I WAS UNABLE TO SEE AND HAD TO PULL OVER UNTIL RAIN CLEARED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11094166May 16, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
VEHICLE WAS IN SERVICE FOR 9 DAYS FOR- (AS IDENTIFIED ON THE INFORMATION SYSTEM) TRANSMISSION, STABILITRAK, PARKING ASSIST AND A MESSAGE "THE VEHICLE WAS UNSAFE TO DRIVE". ON FRIDAY, MAY 12, 2018 I PICKED UP VEHICLE FROM JIM CAUSLEY AFTER REPAIR AND REPLACEMENT AS INDICATED ON THE SERVICE REPORT. I DROVE NO MORE THAT 15 MILES AND THE VEHICLE JERKED, STALLED, MADE LOUD NOISES AND SMELLED OF SOMETHING BURNING. THE VEHICLE WENT FROM 35MPH TO 5MPH. THE VEHICLE WOULD NOT ACCELERATE BEYOND 10-15MPH. I HAD TO HAVE THE VEHICLE TOWED TO MY RESIDENCE. ON TUESDAY, MAY 15, 2018 I HAD IT TOWED TO JIM CAUSLEY. THIS IS A CONTINUATION OF THE FIRST COMPLAINT #11091743.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096409May 16, 2018
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. WHILE DRIVING 30 MPH, THE HORN FAILED TO WORK. THE DEALER (PENSKE CADILLAC OF SOUTH BAY, 18600 SOUTH HAWTHORNE BLVD, TORRANCE, CA 90504) DIAGNOSED THAT THE FUSE WAS BLOWN DUE TO A SHORT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,885.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093881May 15, 2018
ENGINE
HAD ONE CATALYTIC CONVERTER REPLACED A FEW WEEKS AGO NOW NEED THE 2ND ONE REPLACED. GM HAS A SPECIAL COVERAGE NOTICE FOR 2010-2011 CATALYTIC CONVERTERS ON THE 2.4 LITER ENGINE BUT NOT THE 3.0. MY 3.0 HAS THE SAME ISSUE AND GM SHOULD INCLUDE COVERING THIS UNDER SPECIAL COVERAGE.....I PHONED TO VOICE THE ISSUE AND THEY GAVE ME A CASE NUMBER SHOULD THERE BE INCLUSION FOR THE 3.0 IN THE FUTURE. HAD A FEW CARS OVER THE YEARS AND NEVER HAD TO REPLACE ONE CATALYTIC CONVERTER, TWO ON A CAR THAT DOES NOT HAVE ALOT OF MILEAGE AND NOT INCLUDED IN THE SPECIAL COVERAGE FOR THE 2.4 ENGINE DOES NOT SEEM RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11094042May 15, 2018
ENGINE
STALLING ISSUES - I HAVE AN ISSUE WITH MY VEHICLE STALLING - THE VEHICLE WILL STALL OUT AFTER STARING THE IGNITION AND PUTTING IT IN REVERSE OR DRIVE. ONCE YOU GIVE IT THE GAS IT WILL JUST SHUT DOWN - LOSES ALL POWER. IT'S HAPPENED WHEN BACKING OUT OF A PARKING SPACE, IT'S HAPPENED AT A STOP SIGN BEFORE PULLING ONTO A ROADWAY, IT'S HAPPENED LEAVING MY DRIVEWAY - I HAVE RESEARCHED AN HAVE SEEN THAT THIS IS A COMMON ISSUE WITH THIS MAKE AND MODEL AND DON'T UNDERSTAND WHY THERE HAS NOT BEEN A RECALL. THIS IS PUTTING PEOPLE'S LIFE IN DANGER, I AM LOOKING TO GET REAR ENDED OR KNOCKED OUT OF THE ROAD BY A TRUCK OR SOMETHING. THE CODE IS COMING UP AS AN OXYGEN SENSOR -
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093442May 12, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
ADDITION TO REPORT 11091743. THE VEHICLE WAS SERVICED FOR WARNING OF TRANSMISSION, STABILITRAK, PARKING ASSIST AND NOTIFICATION THAT VEHICLE WAS UNSAFE TO DRIVE (MAY 2, 2018). VEHICLE PICKED UP (MAY 11, 2018) AFTER SERIES OF REPAIRS. I DROVE APPROXIMATELY 15 MILES AND THE VEHICLE BEGAN JERKING AND STALLING. AT THE FINAL JERK THE VEHICLE WENT FROM 35 MPH TO 5MPH AND WOULD NOT ACCELLERATE. THERE WERE SEVERAL LOUD NOISES AND A BURNING SMELL. THE VEHICLE HAD TO BE TOWED TO MY RESIDENCE. WHEN I PICKED UP THE VEHICLE FROM JIM CAUSLEY I ASKED IF IT WAS SAFE TO DRIVE. I RECEIVED NO RESPONSE. I ASKED ABOUT THE REPAIRS AND I WAS TOLD THERE WERE SOME LOOSE WIRES AND MINOR ADJUSTMENTS. ONCE AGAIN MY LIFE WAS PUT IN JEOPARDY BECAUSE OF A VEHICLE FAILING TO OPERATE WHILE IN HEAVY TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093218May 10, 2018
AIR BAGS
RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092781May 9, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING 50 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE STALLED. CAVENDER BUICK GMC WEST IN SAN ANTONIO, TEXAS WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 8-4147028398. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092015May 5, 2018
UNKNOWN OR OTHER
I HAVE A 2014 GMC TERRAIN SLT THAT WHEN THE LIFT GATE IS OPENED IT GOES ALL THE WAY OPEN, DROPS CLOSED ABOUT 1/4 OF THE WAY AND THEN OPENS FULLY AGAIN, THEN WITH POWER CLOSES-SLAMS SHUT. THE FIRST TIME IT HAPPENED 3 DAYS AGO, IT HIT ME IN THE HEAD AND KNOCKED ME TO THE GROUND. I CALLED DEALER WHERE I PURCHASED IT FROM AND THE TECK THERE SAID THERE WERE NO NOTED PROBLEMS OR RECALLS FOR THE "TERRAIN" MODELS AND I SHOULD COME IN AND JUST HAVE BOTH THE LEFT SIDE ACTUATOR AND THE RIGHT SIDE GAS STRUT REPLACED. THIS INITIALLY HAPPENED IN MY DRIVEWAY WITH THE CAR IN PARK AND ENGINE OFF. HAS ALSO HAPPENED WITH THE CAR IN MY DRIVEWAY WITH ENGINE RUNNING.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11091730May 4, 2018
ELECTRICAL SYSTEM
WHEN SHIFTING CAR FROM DRIVE TO PARK KEY WILL NOT TURN ALL THE WAY AND WILL NOT COME OUT IGNITION. HAVE TO DISCONNECT BATTERY FOR KEY TO COME OUT. IF LEAVE KEY IN IGNITION DASH BOARD LIGHTS STAYS ON AND BATTERY CHARGE WILL GO DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091743May 4, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
STOPPED AT A LIGHT TO MAKE A LEFT TURN. THE VEHICLE JERKED, THEN SHIFTED FROM DRIVE TO PARK. THE INFO SYSTEM GAVE ME THE FOLLOWING MESSAGES: TRANSMISSION, STABILITRAK AND PARKING ASSIST. I TURNED THE VEHICLE OFF AND TRIED TO RESTART IT. I GOT A MESSAGE THAT SAID "THIS VEHICLE IS UNSAFE TO DRIVE.:" AT THIS TIME NON OF THE GEAR OPTIONS WERE AVAILABLE. A ROSEVILLE, MICHIGAN POLICE OFFICER HAD TO POSITION HERSELF BEHIND ME BECSUSE CARS WERE GOING AROUND ME ON BOTH SIDES (MY FOUR WAY BLINKERS WERE ON).THE TOW TRUCK DRIVER WAS UNABLE TO PUT THE VEHICLE IN NEUTRAL, THUS MY VEHICLE HAD TO BE DRAGGED ONTO THE TRUCK. AT THE DEALER THEY WERE UNABLE TO CHANGE GEARS AND ONCE AGAIN MY VEHICLE WAS DRAGGED OFF THE TOW TRUCK PRIOR TO THIS INCIDENT. I REPORTED TO THE DEALER THE ROCKY, BOUNCY, PULLING RIDE WHICH MADE THE VEHICLE HARD TO CONTROL. I ALSO REPORTED THE JERKING WHILE DRIVING AND IN THE AUTO STOP. DESPITE ALL OF MY VERBALIZATIONS OF THE CONCERNS, THEY, WROTE THE WORK ORDERS IN DEALER LANGUAGE AND ONLY ADDRESSED WHAT THEY WANTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091583May 3, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THERE WAS INTERNAL OIL CONSUMPTION FAILURE CONCERNING THE ENGINE, WHICH AFFECTED OTHER COMPONENTS IN THE VEHICLE. THE INDEPENDENT FACILITY WHO SOLD THE VEHICLE TO THE CONTACT WAS TO HAVE THEIR MECHANIC PROVIDE AN OIL CONSUMPTION TEST; HOWEVER, THEY INDICATED THAT THE MANUFACTURER HAD A SPECIAL COVERAGE CAMPAIGN TO PROVIDE A REMEDY. THE DEALER (MANDAL BUICK GMC IN D'LBERVILLE, MS 39540, (228) 392-1515) WAS CONTACTED AND INDICATED THAT THE VEHICLE WAS OUT OF WARRANTY BY TWO MONTHS. THE DEALER WAS TO PROVIDE AN OIL CONSUMPTION TEST AS WELL; HOWEVER, THE CONTACT HAD NOT APPROVED THE DEALER TO PROVIDE THE TESTING DUE TO THE VEHICLE BEING EXCLUDED FROM A WARRANTY CAMPAIGN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT PROVIDED NO SPECIFIC TESTING RECOMMENDATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091609May 3, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT STATED THAT THE SERVICE ENGINE INDICATOR ILLUMINATED AND AN ABNORMAL NOISE WAS HEARD. IN ADDITION, THE INSTRUMENT PANEL SHORTED OUT DUE TO AN ELECTRICAL FAILURE, WHICH ALSO CAUSED ALL THE GAUGES AND WARNING INDICATORS NOT TO FUNCTION. THE DEALER (CARLSBAD BUICK GMC CADILLAC, 5334 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 438-5311) WAS NOTIFIED OF THE FAILURES. THE DEALER FOUND DIAGNOSTIC FAILURE CODES P0496, P0171, AND P0174, WHICH DETECTED PRESSURE IN THE EVAPORATIVE SYSTEM. THE DEALER STATED THAT MORE DIAGNOSTIC TESTING WOULD BE NEEDED TO DETERMINE A REMEDY. THE VEHICLE WAS ALSO TAKEN TO SUBURBAN CADILLAC OF COSTA MESA (2600 HARBOR BLVD, COSTA MESA, CA 92626, (877) 844-8058) WHERE AN APPOINTMENT FOR DIAGNOSTIC TESTING WAS SCHEDULED. THE CONTACT RECEIVED A DOCUMENT THAT DID NOT SPECIFICALLY INDICATE THAT IT WAS A MANUFACTURER RECALL. THE CONTACT CALLED THE MANUFACTURER TO DETERMINE IF THEY SENT HER A CAMPAIGN NOTICE PERTAINING TO THE ELECTRICAL AND ENGINE COMPONENTS FOR CASE NUMBER: [XXX]. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. *LN *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091129May 1, 2018
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
2012 GMS TERRAIN 4 CYLINDER FLEX FUEL- CAMSHAFT CODE, CAM SENSORS REPLACED, SPITTING AND SPUTTERING, STALLED X3 AND SHUT OFF, FUEL CONSUMPTION NOTED, LOSS OF POWER. GMC DEALERSHIP REFUSED TO PERFORM DIAGNOSIS ON MY CAR DUE TO MY REFUSAL TO PAY FOR RULING OUT THE DOCUMENTED FUEL LEAK RECALL/SPECIAL COVERAGE. MY REQUEST WAS ONLY TO HAVE FUEL THE ISSUE LOOKED AT AND RULED OUT, NOTHING FURTHER, TO ENSURE THIS WAS NOT CAUSING MY PROBLEM. I REPORTED MY PROBLEMS THAT ARE CONSISTENT WITH THE NOTED FUEL SPECIAL COVERAGE AND TURNED AWAY BECAUSE I DID NOT HAVE $120 TO PAY IF THEY FOUND IT WAS NOT THE PROBLEM. UPON READING MY ISSUE CORRELATES WITH NUMEROUS TERRAIN AND EQUINOX OWNERS. I WANT IN THIS ACTION TO GET SOMETHING DONE FOR PEOPLE LIKE MYSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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