GMC Envoy Complaints

3,582 consumer complaints on file.

#10620774August 7, 2014
TIRES, TIRES:SIDEWALL
TIRE FAILURE/BLOWOUT.. TIRE UNDER 3 YEARS OLD. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10619391August 6, 2014
ELECTRICAL SYSTEM
I PURCHASED MY ENVOY NEW WITH 243 MILES & HAVE BEEN THE SOLE OWNER. MY SECURITY LIGHT GOES ON & OFF INTERMITTENTLY & THE VEHICLE WON'T START FOR 10-20 MINUTE TIME PERIODS. THERE IS NO APPARENT PATTERN W/WHEN THIS WILL OCCUR. I HAVE BEEN STRANDED IN AREAS THAT I DO NOT FEEL SAFE, OFTENTIMES WITH MY YOUNG CHILDREN IN THE VEHICLE. I INITIALLY TOOK THE VEHICLE TO ALBERT GMC, WHERE I PURCHASED IT (NO LONGER IN SERVICE, SO EXACT DATE/MILEAGE UNKNOWN). DIAGNOSTICS RETURNED MULTIPLE CODES, ALL RELATED TO THE SECURITY SYSTEM. THEY RECOMMENDED THAT I HAVE THE REMOTE STARTER REMOVED THAT WAS PROFESSIONALLY INSTALLED 11/2008. R&R CAR AUDIO REMOVED THE REMOTE STARTER & RAN ALL OF THE WIRING TO ASSURE IT WAS SOUND. I NEXT WENT TO AUTOMOTIVE SPECIALISTS. SERVICE HISTORY: 11/9/10: RAN MULTIPLE DIAGNOSTICS, UNABLE TO DETERMINE PROBLEM OR REPLICATE. 1/19/11: REPLACED IGNITION LOCK CYLINDER & CASE, AT MY INSISTENCE, BASED ON ONLINE FORUMS. 3/11/11: RAN MULTIPLE DIAGNOSTICS, UNABLE TO DETERMINE PROBLEM OR REPLICATE. 5/6/11: REPLACED IGNITION STARTER SWITCH, AT MY INSISTENCE, BASED ON ONLINE FORUMS. 9/23/11: MULTIPLE DIAGNOSTICS, UNABLE TO DETERMINE PROBLEM OR REPLICATE. 9/19/13: REPLACED IGNITION STARTER SWITCH (AGAIN), AT MY INSISTENCE. 11/18/13: SHOP HAD VEHICLE FOR A WEEK, ATTEMPTING TO GET THE PROBLEM TO REPLICATE, WITHOUT LUCK. I HAVE SPENT A GOOD AMOUNT OF $ AND TIME/INCONVENIENCE IN ATTEMPTS TO REMEDY THE STARTING ISSUE. AT GM'S DIRECTION 6 WEEKS AGO, I TOOK THE ENVOY BACK TO A DEALERSHIP,[XXX], & HAD TO PAY ANOTHER DIAGNOSTIC FEE, WHICH ONLY SHOWED THAT THE PASSLOCK SENSOR WAS BAD. I HAD THE PASSLOCK SENSOR REPLACED 1/19/11 & EXPERIENCED THE STARTING ISSUE AGAIN WITHIN 2 MONTHS. GM WOULD NOT GUARANTEE THEIR PART SINCE IT WAS NOT INSTALLED BY AN AUTHORIZED DEALER, EVEN THOUGH IT WAS A GM CERTIFIED PART. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618999August 5, 2014
ENGINE
TL* THE CONTACT OWNS A 2002 GMC ENVOY. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO BE RESTARTED, BUT THE FAILURE RECURRED MULTIPLE TIMES. AN INDEPENDENT MECHANIC STATED THAT THE ENGINE FAILED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618481August 3, 2014
ENGINE, FUEL SYSTEM, GASOLINE
I WILL CUT THE CAR ON AND REDUCED ENGINE POWER LIGHT COMES ON AND THE CAR IDOLS HARD THEN CUTS OFF WHILE DRIVING . I READ ON INTERNET ALIT OF GM VEHICLES HAVE THIS PROBLEM JUST WONDERING IS THERE A RECALL? ALSO CHECK ENGINE LIGHT AND REDUCED ENGINE POWER LIGHT WILL NOT CUT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617539July 30, 2014
STEERING, ENGINE AND ENGINE COOLING
ON JULY 28, 2014 I WAS GOING DOWN A HILL AND THE ENGINE SHUT OFF COMPLETELY. FORTUNATELY I WAS ONLY GOING APPROXIMATELY 5 MPH AND WAS ABLE TO COAST ACROSS THE MAIN STREET AND WAS ABLE TO COAST INTO A PARKING SPOT. I TRIED RESTARTING MY ENVOY WITH NO LUCK SO I HAD THE TRUCK TOWED TO THE LOCAL GMC DEALERSHIP AND WAS TOLD THAT THE IGNITION SWITCH HAD GONE BAD. I HATE TO THINK WHAT WOULD HAVE HAPPENED IF I WAS GOING FASTER OR GOING DOWN A STEEP MOUNTAIN BECAUSE WHERE I LIVE I AM SURROUNDED BY MOUNTAINS. I AM NOT SURE IF ANYONE ELSE EXPERIENCED THIS PROBLEM WITH A SIMILAR VEHICLE. I DO KNOW THAT OTHER GM CARS AND VEHICLES ARE BEING RECALLED FOR THIS SAME SITUATION BUT WAS TOLD THAT MINE IS NOT UNDER A RECALL AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616566July 26, 2014
POWER TRAIN
SHIFTER CABLE BUSHING BECAME DISENGAGED FROM THE TRANSMISSION. SHIFTER LEVER FLOATED FREELY THROUGH GEARS. WHEN ENGINE STOPPED, IT WOULD NOT GO INTO PARK BUT REMAINED IN NEUTRAL AND BEGAN FREELY ROLLING BACKWARDS IN MY DRIVEWAY. EMERGENCY BRAKE HAD TO BE USED TO STOP THE CAR. I UNDERSTAND THIS IS A FAIRLY COMMON PROBLEM WITH THIS MAKE OF VEHICLE. THIS PART SHOULD BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616204July 25, 2014
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
THE SPEEDOMETER, GAS GAUGE, AND OIL PRESSURE GAUGE FIRST STARTED FLUCTUATING THEN EVENTUALLY STOPPED WORKING COMPLETELY. THE DRIVERS DOOR PANEL HAS COMPLETELY WENT OUT. IT SMELT LIKE SOMETHING WAS BURNING BUT THERE WASN'T A FIRE. I'VE HAD BOTH SITUATIONS CHECKED OUT AND THE MECHANIC STATES THIS IS VERY COMMON IN THE ENVOYS AND TRAILBLAZERS BUT IT IS STILL AT MY EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616306July 25, 2014
ELECTRICAL SYSTEM
HEADLIGHTS STAY ON, OR FLASH RANDOMLY, MAKING BATTERY DRAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615658July 23, 2014
ELECTRICAL SYSTEM
AFTER EXITING THE INTERSTATE WITH SPEEDS UP TO 65MPH AND BEFORE I COULD SLOW DOWN TO THE TO THE CURRENT SPEED LIMIT OF 25MPH THE ENGINE OF MY GMC ENVOY DENALI 2006 ABRUPTLY CUT OFF. I STEERED TO THE CURB TO GET OUT OF THE ROAD OF TRAFFIC WITH THE FIRST THOUGHT THAT I WAS OUT OF GAS; BUT I HAD A FOURTH OF A TANK. THE GMC DEALERSHIP FIRST TOLD ME THE IGNITION SWITCH BURNT OUT AND MY REPAIR BILL WAS $277. SEVERAL DAYS LATER THEY CALLED ME AND SAID THE VEHICLE STALLED AGAIN WHILE THEY WERE TEST DRIVING IT. NOW THEY SAY THE IGNITION SWITCH BURNT OUT A MODULE WHICH WOULD COST ANOTHER $700. TOTAL BILL WITH LABOR AND TAX....$1059.57. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615329July 22, 2014
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2004 GMC ENVOY XUV. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. AFTER RESTARTING THE ENGINE, THE VEHICLE WOULD OPERATE AS NORMAL. THE CONTACT ALSO STATED THAT AFTER TURNING THE ENGINE OFF AND REMOVING THE IGNITION KEY, THE INSTRUMENT PANEL AND GAUGES WOULD CONTINUE TO ILLUMINATE CAUSING THE BATTERY POWER TO DRAIN. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE IGNITION SWITCH FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000. UPDATED 9/12/14*CN THE CONSUMER STATED THE REAR WINDOWS AND GATE FAILED. THE IGNITION FAILURE WAS A DAILY PROBLEM. THE IGNITION STAYS ON WHICH RESULTS IN BATTERY FAILURE. THERE IS NO SAFETY RELEASE FOR THE REAR GATE. UPDATED 1/27/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615355July 22, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH
WE BOUGHT NEW A 2004 GMC XUV. FROM THE BEGINNING WE HAD PROBLEMS WITH THE IGNITION SWITCH. THE CAR WOULD TURN OFF WHILE DRIVING. ALSO, WHEN PARKED THE IGNITION SWITCH WOULD NOT COMPLETELY TURN OFF. THE DASH LIGHTS WOULD REMAIN ON IF YOU DO NOT WIGGLE THE IGNITION SWITCH. WHEN A FEW DAYS YOU COME BACK THE BATTERY WOULD BE DEAD. THE DEALER WOULD NOT FIX IT. PROBLEM STILL EXIST. WE KEEP A BATTERY JUMPER IN THE CAR SINCE NEW SO WE ARE NOT LEFT STRANDED. THE REAR AND MIDDLE WINDOW HAVE FAILED FOUR TIMES. WHEN THIS HAPPENS YOU CANNOT OPEN THE BACK GATE OR OPEN THE ROOF WHICH I FEEL IS DANGEROUS. YOU CANNOT GET IN OR OUT FOR THERE IS NO RELEASE. FIXED FOUR TIMES AND THE WINDOW WENT DOWN AGAIN AT 74,000 MILES AND GATE IS LOCK AGAIN. IT HAS BEEN REPAIRED BY THE DEALER AND PRIVATE MECHANICS BUT, THE PROBLEM STILL EXISTS. WE NOW HAVE A SPEEDOMETER AND GAUGES THAT ARE NOT ACCURATE. GAUGE LIGHTS COME ON THEN GO OFF ERRATICALLY. AT THE SAME TIME OUR AIR CONDITIONER BLOWS ONLY ON OUR FEET. THE MECHANICS SAY THE ENTIRE CONTROL PANEL NEEDS TO BE REPLACED. FIVE MONTHS LATER THE AIR CONDITIONER WORKS AGAIN. THIS WILL PROBABLY BE OUR LAST GM CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615166July 21, 2014
AIR BAGS
I WAS DRIVING ABOUT 40 MPH WHEN I WENT THREW A YELLOW LIGHT WHEN A OLDER LADY TURN IN FRONT OF ME, I HIT HER ON THE PASSENGER SIDE BETWEEN THE FRONT N BACK DR, , PUSHING N ROLLING N TOTALING HER SMALL SUV. SHE WAS NOT SERIOUS HURT. MY AIRBAGS DID NOT DEPLOY. MY ENVOY WAS STILL DRIVEABLE . I TOOK MY ENVOY TO MY LOCAL GMC DEALER TO HAVE THEM FIND PROB WHY THE AIRBAGS DIDN'T GO OFF, THEY OR I CALLED A REP FOR GMC, TO COME TO SIOUX FALLS TO INVESTIGATE AND HE TOLD ME THAT THE REASON THEY DIDN'T DEPLOY WAS BECAUSE I WASN'T GOING FAST ENOUGH FOR IMPACT FOR DEPLOY. I THINK THAT IS BUNCH OF BULL. CAN SOMEONE HELP ME ,IS THERE ANYTHING I CAN DO .I HEAR THAT A PERSON CAN RECEIVE CASH FROM GMC IF A PERSON S AIRBAGS DON'T GO OFF. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10614927July 21, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 GMC ENVOY. THE CONTACT STATED THAT WHILE INSPECTING THE VEHICLE, HE NOTICED THAT THE REAR DOORS WERE CORRODED WHICH CAUSED THE DOORS NOT TO LATCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 208,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614961July 21, 2014
FUEL SYSTEM, GASOLINE
CHECK ENGINE LIGHT CAME ON, TOOK MY TRUCK TO THE MECHANIC TO HAVE IT CHECKED AND TESTING SHOWED CODES OF FUEL EVAP LEAK. I HAD TO GET THIS FIXED AS I WAS DUE TO GET MY REGISTRATION RENEWED. GOT THE VEHICLE BACK WENT FOR EMISSIONS TEST AND THE"CHECK ENGINE LIGHT" POPPED UP AGAIN JUST AS EMISSION TEST WAS BEING DONE!!!. I COULD NOT BELIEVE IT! SO NOT ONLY DID I INCUR COST OF MECHANIC BUT THE VEHICLE FAILED THE EMISSIONS TEST. THE TECH AT THE EMISSIONS CENTER SAID THE CODES SHOWED "FUEL EVAP LEAK" DETECTED., WHILE DRIVING HOME FROM THE EMISSIONS TEST I SMELLED A STRONG GAS ODOR, PULLED INTO MY GARAGE AND LOOKED UNDER THE VEHICLE AND IT WAS NOT LEAKING HOWEVER MY WHOLE GARAGE STUNK OF GAS. MY GARAGE IS ATTACHED TO MY HOUSE, LET THE DOG OUT AND THE DOG EVEN SNEEZED!.... BEING A WEEKEND AND MY ONLY WAY OF TRANSPORTATION I DROVE THE CAR AS LITTLE AS POSSIBLE. MONDAY TOOK THE CAR BACK TO THE SHOP AND THE TECH NOTICED THE STRONG ODOR , LATER THE TECHNICIAN CALLED ME TO TELL ME THAT THE LINES TO FUEL TANK AND THE FUEL TANK NEEDED TO BE REPLACED AS THEY WERE LEAKING BUT ONLY WHEN THE VEHICLE WAS MOBILE!!!!!. HE ALSO TOLD ME THAT THE VEHICLE WAS A FIRE HAZARD AND I COULD NOT DRIVE THE VEHICLE. NOW WHAT! I HAD TO GET THIS FIXED AS I NEED THE VEHICLE TO GET TO WORK. THE ADDITIONAL COST WAS $960 NOT TO MENTION THE EXTENSION I HAD TO PAY THE DMV TO EXTEND MY RENEWAL REGISTRATION. HAD THE VEHICLE BACK A WEEK NOW, NO MORE GAS SMELL BUT LORD AND BEHOLD THE "CHECK ENGINE LIGHT" JUST POPPED UP AGAIN! THIS VEHICLE ONLY HAS 103K AND VERY WELL TAKEN CARE OF..THE MECHANIC SAYS THE CODE IS STILL READING "FUEL EVAP LEAK" . SOMEBODY PLEASE HELP.!!!!!!! IT SEEMS AS THO I AM NOT THE ONLY ENVOY OWNER WITH THIS PROBLEM!!!!!! I LOVED THIS VEHICLE BUT TOTALLY DISGUSTED AND DISAPPOINTED IN GMC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614851July 20, 2014
AIR BAGS
THE SERVICE AIR BAG LIGHT IS ALWAYS ON. WHEN IT WAS PURCHASED THE LIGHT WAS OFF. IT WAS TAKEN IN FOR SERVICE BACK TO THE DEALER BEFORE THE 30 DAY WARRANTY WAS UP DUE TO RADIO ISSUES (BUZZ) THEY WORKED UNDER THE BACK SEAT ON A DEVICE AND UNDER THE DASH BELOW THE STEERING COLUMN TO RESOLVE. THE SOUND RETURNED AND THEY REPLACED A PART UNDER THE BACK SEAT. A FEW MONTHS LATER THESE NEW ISSUES STARTED. THE SERVICE AIR BAG LIGHT IS ALWAYS ON RECENTLY THE SERVICE STABILITY CONTROL LIGHT HAS STARTED. THIS IS INTERMITTENT. PLEASE ADVISE. FYI: THERE IS A FEW BULLETIN BOARDS WHERE A LOT OF OTHER PEOPLE ARE EXPERIENCING THE SAME ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611219July 17, 2014
STEERING, AIR BAGS, ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2009 GMC ENVOY. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. IN ADDITION, THE DRIVER'S AIR BAG AND THE STEERING WHEEL FAILED DUE TO THE IGNITION SWITCH FAILURE. AS A RESULT, THE FRONTAL AIR BAG AND THE STEERING WHEEL POSITION SENOR WAS REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDE IN NHTSA CAMPAIGN NUMBER: 14V171000 (ELECTRICAL SYSTEM), NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING), AND NHTSA CAMPAIGN NUMBER: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 63,566 AND THE CURRENT MILEAGE WAS 87,000. UPDATED 9/4/14*CN UPDATED 12/16/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611256July 17, 2014
AIR BAGS, STEERING, SERVICE BRAKES, ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, A TIRE WAS ON THE ROAD AND THE CONTACT SWERVED TO THE LEFT TO AVOID THE OBJECT HOWEVER, THE POWER STEERING ASSIST FAILED AND THE BRAKES FAILED TO RESPOND. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND FLIPPED APPROXIMATELY TEN TIMES AND CRASHED INTO A GUARD RAIL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS TAKEN TO A HOSPITAL WHERE THERE WERE INJURIES REPORTED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. UPDATED 09/05/14*LJ THE CONSUMER STATED THE IGNITION SWITCH MAY BE THE CAUSE OF THE FAILURE. UPDATED 12/16/2014 *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10611387July 17, 2014
FUEL/PROPULSION SYSTEM
THE VEHICLE FUEL GAUGE GOES FROM FULL TO EMPTY. IT THEN STARTS TO CAUSE THE CAR TO STALL WHEN IT GOES TO EMPTY NEARLY CAUSING ANOTHER CAR TO HIT YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611035July 16, 2014
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2006 GMC ENVOY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATLEY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSE THAT THE IGNITION SWITCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 104,000 AND THE CURRENT MILEAGE WAS 108,656.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611109July 16, 2014
ENGINE
TL* THE CONTACT OWNS A 2006 GMC ENVOY. THE CONTACT STATED THAT WHEN COMING TO A STOP, THE VEHICLE WOULD SHAKE VIOLENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE CYLINDER HEAD VALVE SEATS WERE WEARING OUT PREMATURELY AND AS A RESULT, THE CYLINDER AND THE VALVE SEATS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000 AND THE CURRENT MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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