Ford Focus Complaints

22,326 consumer complaints on file.

#11626171November 19, 2024
ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle was shaking abnormally and then stalled with the “Service Transmission” warning light illuminated. In addition, the contact stated that the vehicle shut off in the middle of the roadway. The contact was assisted by a Police Officer was nearby in moving the vehicle over to the shoulder. The contact stated that the failure had occurred several times. The contact stated that occasionally while depressing the accelerator pedal the vehicle failed to accelerate as intended. The contact stated that occasionally while driving and exceeding 40 MPH, the vehicle stalled. Additionally, the horn and the hazard lights failed to function as intended. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact was informed that the transmission needed to be repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626212November 19, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact stated that the vehicle failed to start. The vehicle was eventually started, but the failure recurred. There were no warning lights illuminated. The vehicle was towed to an independent mechanic who replaced the engine. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine needed to be replaced. The engine was replaced, but the failure persisted. The contact stated that while driving 35-45 MPH, the check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that there was coolant inside the engine. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625891November 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact stated that soon after starting the vehicle, the vehicle hesitated while depressing the accelerator pedal, with the check engine warning light illuminated. The contact stated that the vehicle then failed to accelerate above 35 MPH and was driven to an independent mechanic. A diagnostic test was performed on the vehicle and the contact was instructed to stop driving the vehicle due to a drive belt failure. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); which was linked to the failure; however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 52,595. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625898November 18, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while reversing, the vehicle failed to reverse as intended. In addition, the contact stated that the gear shifter did not function as intended. The contact stated that the gear shifter did not go into park or drive. The contact had to use the parking brake. The contact stated that he tried driving the vehicle again, the contact was able to drive a short distance and the failure reoccurred. In addition, the transmission was slipping. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626034November 18, 2024
ENGINE
Transmission clutch issues in 2022 and transmission clutch issues 2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625659November 16, 2024
POWER TRAIN
Driving into a parking lot the check engine light came on and the vehicle would only move about 10 mph - parked the vehicle and returning to the vehicle it would not go into reverse or any forward gear.06
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625466November 15, 2024
ENGINE AND ENGINE COOLING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625609November 15, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2018 Ford Focus. The contact stated that while attempting to drive at any speed, the vehicle would jerk aggressively while either accelerating or decelerating, The contact also noted that when shifting the vehicle in reverse, the vehicle would move very slowly. The vehicle was towed to a local dealer where it was diagnosed that the clutch and both forks needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 148,406.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625138November 14, 2024
FUEL/PROPULSION SYSTEM
After filling up gas tank, car continues to sputter and tries to stall. This only happens after filling tank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625189November 14, 2024
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle was jerking abnormally. There was no warning light illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer informed the contact that the vehicle was not under recall for transmission failure. The manufacturer was made aware of the issue and informed the contact that the VIN was not under recall for transmission failure. The approximate failure mileage was 174,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625315November 14, 2024
POWER TRAIN
I am the owner of a 2014 Ford Focus VIN [XXX] . I have had the car into an Authorized Ford Dealership numerous times. On the 2nd to last visit the Transmission Control Module was replaced at no cost to me. However, since then the transmission has malfunctioned again. It lurches, loses power and stalls. I took it back to the Ford Dealer and was told I needed a new transmission. I blame this on the extended length of time it took the Ford Motor Company to get the TCM and schedule the replacement. Am I entitled to any compensation or a buyback from Ford? What other steps can be taken to resolve my issue? Thank you for your time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625338November 14, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal as the RPMs would rev to a high level. The contact also stated that the vehicle would fail to start due to the gear shifter not recognizing the vehicle in park(P). The contact would move the gear shifter back and forth until the vehicle was recognized in park(P). The contact stated that both the check engine and transmission hot warning messages had appeared on the instrument panel. The vehicle was taken to a dealer where it remained in their possession. The vehicle had yet to be repaired. The manufacturer was notified of the failure and was informed that there were no recalls on the vehicle. The contact was then referred to the NHTSA Hotline to file a complaint. The failure mileage was approximately 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625367November 14, 2024
ENGINE
I haven't had the problem yet with the oil pump drive belt tensioner failing but would just like to say that Ford should be forced to buy back the effected vehicles with the 1.0 Ecoboost engine. As the owner of a 2017 Focus I'm stuck with a virtually worthless car that I'm afraid to drive or put my family in. Ford has had more that one year to date to come up with parts to fix this and still nothing. It's outrageous that owners are stuck with these vehicles. Ford's current update on the recall says to drive it and if it fails they'll replace the engine. What if it fails on the interstate doing 70 mph? Oh and the replacement engine still has the defective parts in it so it's a temporary repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625070November 13, 2024
ENGINE
The contact owns a 2017 Ford Focus. The contact stated while the vehicle was at the dealer for diagnostic testing, the vehicle was diagnosed with a failed engine. The contact was informed that metal shavings were found in the brake booster assembly. The contact stated that the failure started with the engine fault service engine now warning light illuminating. The vehicle was taken to the dealer and the contact was informed that the vehicle needed a software update. The software update was performed, however, the failure reoccurred. The vehicle was taken back to the dealer where the vehicle was diagnosed with a failed brake plug. The contact was informed that the brake plug needed to be replaced. The contact was informed that the parts were in backorder. The vehicle was repaired. The failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with a failed brake booster assembly. The contact was informed that the brake booster assembly needed to be replaced. The brake booster assembly was replaced. The vehicle was repaired. The failure reoccurred, and the vehicle was taken back to the dealer where it was diagnosed with a failed engine. In addition, the contact was informed that metal shavings were found inside the brake booster assembly. The vehicle was not repaired. The contact was informed that the failure was a known failure with the year make and model vehicle. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624882November 12, 2024
POWER TRAIN
CHECK ENGINE LIGHT ON AND TPMS LIGHT ON. VEHICLE EXHIBITS OVERHEATING WARNING LIGHT ON. FOUND CODES: PO7A3 - Transmission Friction Element 'A' Stuck On P2872 - Clutch 'A' Stuck Engaged the transmission takes off in 1st okay, stutter felt in 2nd and 3rd when shifting. when shifting from 3rd to 4th there is a long delay engine bogs down before shifting into 4th gear. same problem in 4-5, 5-6th gear was running properly recommended diagnosis on the engines code and dual clutch assembly then retest clutch travel test failed. Transmission is previously recalled. Ford has Ford's Customer Satisfaction Program that is supposed to replace the Transmission control module extended warranty coverage Campaign# 14M02 It’s also supposed to repair issues caused by TCM, which is related to the codes showed but the dealership will not fix either issue. On the website chat a guest service member said my car qualified for repairs but the dealership said they won’t replace the TCM unless I replaced the clutch first with a $3700 estimate. Clutch issues are cause by TCM malfunctioning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624762November 12, 2024
FUEL/PROPULSION SYSTEM
My car stalls when I get gas. If I get gas, I have to try multiple times to start my car and once it starts, I can’t stop. If I stop, my car will turn off and I have to start it again. My car has died in intersections and on streets many times. I called ford and they told me that I am basically out of luck and will have to have it repaired on my own dime even though I am having the same symptoms of a current recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624767November 12, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that the vehicle hesitated while driving up an incline. There was no warning light illuminated. The contact stated that the vehicle almost stalled while depressing the accelerator pedal. The vehicle was taken to a dealer where the contact was informed that the transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624593November 11, 2024
ENGINE
The warranty was extended on the transmission control module (TCM) instead of a recall. Symptoms of the TCM include “intermittent loss of transmission engagement while driving, no start, or lack of power”. All potentially very dangerous in my opinion. It is also my opinion (and others) that a failing TCM can harm the clutch. My TCM was reprogrammed in 2019 and the clutch (under warranty at the time) was replaced. Last week the TCM was replaced at no charge and the clutch was replaced again but at a cost of $3,571.77 this time. I was driving on an interstate highway when a warning light came on and minutes later the car went into neutral. Fortunately for me I was able to get off an exit and pull over on the exit ramp shoulder. I see online that many others are having similar problems. Some might not be as lucky as I was.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624413November 10, 2024
POWER TRAIN
The dual clutch transmission slips, shudders and hesitates in first gear. It will even at times, jerk in other gears. This has been repaired 2 times, but the “fixes” only last maybe 20,000-25,000 miles if I’m lucky. The dealership now refuses to fix this and wants to charge over $4000 to fix this. This is not something I can or am will to pay for every 1.5-2 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624323November 9, 2024
STRUCTURE:BODY
At stop sigh,another vehicle coming down from a hill with a high speed hit and crush my car from behind.Two back passenger doors bent and the trunk hood bent as well.This is why i'm requesting a salvage title.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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