Ford Focus Complaints

22,326 consumer complaints on file.

#11715985February 5, 2026
POWER TRAIN
The vehicle experienced failure of the DPS6 dual-clutch automatic transmission. The transmission began slipping during acceleration, hesitating between gear engagement, and triggering a “Transmission Overheat” warning. Eventually, the vehicle lost the ability to reliably shift between Drive and Reverse and would not consistently engage gears. The vehicle can start and move forward but cannot reliably switch directions within the same ignition cycle. The vehicle is available for inspection. The transmission malfunction created safety concerns due to delayed or failed acceleration when entering traffic. The vehicle hesitated and slipped under throttle input, which could prevent timely acceleration when merging or crossing intersections. Additionally, the inability to reliably shift between Drive and Reverse could create hazardous situations in parking lots or emergency maneuvering scenarios. The sudden transmission overheat warning and gear disengagement could result in loss of power in traffic. The issue has been confirmed by an independent mechanic who diagnosed transmission failure. The vehicle has a known history of prior clutch replacement under similar symptoms. The transmission malfunction is consistent with documented DPS6 transmission failures in 2016 Ford Focus models. The vehicle has been inspected by an independent service center. The manufacturer has not inspected the vehicle. Prior to failure, the vehicle exhibited shuddering during acceleration from a stop, particularly at low speeds. This condition has been intermittently present for several years following a prior clutch replacement. In the days leading up to failure, the vehicle experienced difficulty accelerating and hesitation under throttle. A “Transmission Overheat” warning message appeared while driving. After cooling, the vehicle temporarily resumed operation but subsequently lost reliable gear engagement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715034February 2, 2026
FUEL SYSTEM, GASOLINE
The contact owns a 2014 Ford Focus. The contact stated that after refueling, the vehicle shook abnormally and stalled. The vehicle was restarted and driven to the residence. The contact referenced NHTSA Campaign Number: 18V735000 (FUEL SYSTEM, GASOLINE); however, the VIN was not included in the recall. The vehicle was taken to a dealer; however, the vehicle was not repaired, and the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713578January 27, 2026
ELECTRICAL SYSTEM, ENGINE
I am writing to file a formal complaint regarding an ongoing mechanical issue with my 2016 Ford Focus. Although my vehicle currently shows zero active recalls, I have experienced a recurring and concerning problem. Each time I turn on the air conditioning and the air begins to blow cold, my engine temperature rises significantly and causes the vehicle to overheat. This issue occurs consistently and makes it unsafe to operate the vehicle while using the air conditioning. Overheating poses a serious safety risk and may lead to engine damage or sudden breakdowns. Given that this problem appears to be directly connected to the operation of the air conditioning system, I am concerned that this may be a known defect or design issue that has not been addressed through a recall. I am requesting that this issue be formally documented, investigated, and addressed. I would appreciate guidance on next steps, including inspection, repair options, or whether this issue has been reported by other 2016 Ford Focus owners. Thank you for your time and attention to this matter. I look forward to your prompt response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713317January 26, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact stated that the vehicle was included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) and was taken to the dealer to be repaired under the recall. Approximately 2-3 months after the recall repair was completed; while driving approximately 25 - 35 MPH, the engine made a loud thumping sound. There were no warning lights illuminated. The vehicle was not returned to the dealer. The manufacturer was not made aware of the failure. The failure mileage was 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713453January 26, 2026
FUEL/PROPULSION SYSTEM, ENGINE
UNKOWN my rpms rev up randomly I can’t shut my car off when I get gas and makes a raving up sound I can’t reverse
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713190January 25, 2026
POWER TRAIN
Ford diagnostic revealed transmission friction element stuck in A. The service center mechanic said the damper unit, forks, motors, bearing sleeve, TCM needed to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713197January 25, 2026
POWER TRAIN
Transmission is slipping. Check engine light is on. Code P07A5 (3/3) Permanent Transmission Friction Element B Stuck on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713212January 25, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
There is a documented recall and class action suit filed and awarded that I was unaware of. I purchased this vehicle from Enterprise rental car and it was not disclosed to me. I have been repairing this exact issues with transmission skipping, stalling and making it dangerous to drive for years. The last independent service visit i was told there was nothing more that could be done except complete transmission replacement at my own expense. When looking for recall information my VIN is showing no issues. What’s happening and how do I stand with this situation?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713003January 23, 2026
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
I am reporting a dealership conduct issue that directly affected vehicle safety and caused financial loss. Valley Ford of Columbus, Ohio told me by phone that a specific safety-related part for my vehicle was in stock and available. Based on that representation, I traveled to the dealership and took time away from work. When I arrived, I was told the part was not available and had not been there. Shortly after this, I went out of town. During that time, Valley Ford stated they were unable to reach me. After returning, I again contacted Valley Ford and was once more told that the same safety-related part was available. I again traveled to the dealership, taking additional time off work, and once again was told upon arrival that the part was not available. This resulted in the same situation happening twice. Because of this repeated misinformation, I lost wages and hard-earned paid time off (PTO), was delayed in repairing my vehicle, and had to continue driving while waiting for a safety-related component I was told was available. I use my vehicle for work every day for approximately eight hours per day. Being forced to continue operating my vehicle without this safety-related repair places myself and other motorists at risk. After these incidents, I contacted Germain Ford of Columbus, Ohio in an effort to resolve the issue. I was informed that the same safety-related part could take up to eight weeks to become available. This extended delay has further prolonged my inability to complete necessary safety-related repairs and has continued to place me in a potentially unsafe driving situation. I believe this repeated misinformation and prolonged unavailability of a safety-related vehicle component is dangerous and unacceptable. I am submitting this complaint so NHTSA is aware of the actions of Valley Ford of Columbus, Ohio and the ongoing delay reported by Germain Ford of Columbus, Ohio.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713023January 23, 2026
POWER TRAIN, VEHICLE SPEED CONTROL
When driving my car all of a sudden it loses power almost like it’s struggling to go but the RPM revs up and makes a loud noise and my car kind of got stuck for a minute and there were cars behind me then it started going but every couple minutes it would do that again rev up really loud even when I barely push the gas and lose power and then go I have no idea why it was doing that I took it to get it looked at, but there was no light on then a light finally came on and it came up with P07A3. Transmission friction element A stuck on. It starts end doing that with no notice. Light came on later after I tried to get it scanned. There seems to be extended warranty satisfaction things offered on vehicles at the same time mine was made. Same vehicle. But my number is not on the vin recall. But it exhibits same symptoms. The ford customer satisfaction program 14m02 covers same issues but my vin is not listed. This is a driving hazard unsafe that I feel is issues from their manufacturing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712802January 22, 2026
ELECTRICAL SYSTEM, ENGINE
This vehicle been having problems with heater
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712590January 22, 2026
ENGINE, FUEL/PROPULSION SYSTEM
The malfunctioned component Engine Oil Pump failed while driving on highway causing the vehicle to both overheat and stall all at once, causing the vehicle to stop running in the middle of a main highway forcing me and another pedestrian to push the car into a gas station, out of the way of oncoming traffic, Ford did send out a recall notice for the Failed Oil Pump in December 2025 the same month my vehicle broke down. The vehicle was inspected by a mechanics shop, Master Muffler & Brake repair shop in Wareham Ma. as well as Empire Ford of New Bedford, Master Muffler & Brake concluded that the Head Gasket had blown, and Empire Ford of New Bedford concluded the issue was due to a cracked engine block. Prior to any issue there had been no warning signs then once the 2018 Ford Focus began to stall an overheating warning light as well as the check engine light began to flash at the same exact time as the vehicle itself breaking down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712593January 22, 2026
FUEL/PROPULSION SYSTEM
After receiving program #24N07 on 12/04/2024, my 2012 ford focus was stalling out while downshifting to stops and after refueling, this happened around the 1st week of December of 2025 about a year after getting it repaired by the Ford dealership in my area. Replaced it myself this time, but sort of crazy to have to replace yet another purge valve just a year after.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711586January 17, 2026
POWER TRAIN
Transmission has a shudder when shifting from first to second gear. The transmission exhibits a noticeable shudder during the transition from first to second gear, indicating potential issues that may need to be addressed. This shudder can affect the overall driving experience and should be inspected to ensure smooth and efficient gear shifts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711402January 16, 2026
POWER TRAIN
I have 2017 Ford Focus that is experiencing transmission issues related to the DPS6 Powershift transmission and TCM recall but my VIN number is [XXX] was not included. I am experiencing issues with the car shifting into 1st and 2nd gears, it will revv up at a stop but not accelerate immediately. I have been to a mechanic multiple times and had the lower actuator replaced, new radiator fan installed, clutches scrubbed, and TCM reprogrammed. Multiple mechanics have recommended replacing the transmission as a solution. I called my local ford dealership who denied to service my vehicle under any recall or warranty, I spoke with a manufacturer representative who also told me that Ford is unwilling to do anything for my vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710854January 14, 2026
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle unexpectedly stalled with the message "Transmission Overheating" displayed. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The contact stated that the failure persisted. The manufacturer was not contacted regarding the failure. The failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710766January 13, 2026
UNKNOWN OR OTHER
Loss of engine power, engine noise. I am submitting this complaint regarding Ford Motor Company’s handling of an active safety recall affecting my vehicle and its failure to complete recall-related repairs after directing me to a dealership for evaluation. I previously filed a complaint with NHTSA regarding this safety issue. Following that complaint, Ford Motor Company contacted me and instructed me to bring my vehicle to an authorized Ford dealership for recall inspection and repair. I complied fully and delivered my vehicle as directed. The vehicle remains at the dealership and has not been returned to me in a repaired or operable condition. After the vehicle was brought to the dealership, Ford Customer Service opened Case # [XXX]. I was advised in writing by a Ford representative that the matter would be escalated and that a supervisor would contact me on or about December 30, 2025. No supervisor ever contacted me. I waited almost two weeks beyond the promised date and followed up by email with no response. When I later contacted Ford Customer Service by phone, I was informed that my case had been closed. I was not notified in advance of the closure, was not provided any written explanation, and the promised supervisory review never occurred. At the time the case was closed, my vehicle remained at the dealership and the recall issue had not been resolved. I am requesting that NHTSA review Ford Motor Company’s handling of this matter to determine whether Ford is complying with its own published recall bulletin and service guidance for this specific recall number, including required inspection, escalation, and resolution procedures. I relied on Ford’s recall bulletin and representations when bringing my vehicle to the dealership. I respectfully request that NHTSA evaluate whether Ford’s actions comply with federal recall obligations and whether recall-related cases are being closed without proper review, notice, or completion of required repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710571January 13, 2026
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Fuel purge valve is malfunctioning. Vehicle loses power and is sluggish. Idles very rough and sometimes has a loss of power. My car has been at Ford twice in the last six months and problem still isn't fixed. Complete engine was replaced about a year and a half ago due to recall issue which I don't want happening again. I do not feel safe driving this car. I made an appointment with Ford a month ago for tomorrow for same stalling issue. I went to drop off and explain I wanted the repairs done for the recall to see if that fixed the problem. I filled up my gas tank on Sunday. The car wouldn't start and engine light came on saying engine failure service now. I let it sit for about ten minutes and it hesitantly cranked and engine light went off but accelerates slower with loss of power. It keeps doing this intermittently and sometimes loses power, and struggles when idling. I cut off let sit and then is okay until I pump gas again. I told the service repair person what happened and handed him the key to drop off the vehicle. He said if the light was not on at the time he would not be able to fix it and they couldn't schedule my vehicle for any additional recalls that are greatly needed for the car. It is running terrible. It idles and intermittently loses power while driving. Evan at Ford (Greer) response was to wait until it got bad enough that the engine light came on and stayed on. This was at D&D Ford in Greer, SC. He said it was Ford's policy the light had to be on to replace under recall with no charge. I told him it is unsafe to drive if it gets any worse it could cause an accident. I have two children and his recommendation to wait until it gets worse was appalling. He kept backlashing Ford and stated he doesn't work for Ford he works for D&D and only represents Ford. I said to him he was not representing Ford very well and that it was highly unlikely they would agree with his statements. I asked for documation of this policy--it contradicts what he says.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710614January 13, 2026
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
The contact owns a 2004 Ford Focus. The contact stated while driving on several occasions at various speeds, the check engine warning light illuminated, and the vehicle jerked abnormally. There were three clicks before the vehicle stalled. The vehicle was restarted after approximately 10 minutes. The contact stated that on one occasion while driving at an undisclosed speed, the vehicle stalled nearby train tracks. The contact waited for 10 minutes, restarted the vehicle, and drove the vehicle to safety. The vehicle was then towed to an independent mechanic where a handheld diagnostic test indicated that the PCV valve needed to be replaced. The vehicle was then taken to an independent mechanic where it was diagnosed that an ignition coil needed to be replaced. The vehicle was repaired, but the failure reoccurred approximately a month later. The vehicle was taken to the same independent mechanic where it was diagnosed that the fuel relay fuse needed to be replaced. The vehicle was repaired, but the failure reoccurred approximately three weeks later. The manufacturer was not notified of the failure. The failure mileage was approximately 200,010.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710291January 12, 2026
ENGINE
Ref Recall #23V905: I brought my 2018 Ford Focus into Northside Ford, San Antonio on Tuesday, Jan 6th, to comply with referenced recall. I was told that to "get in line" I would have to leave my vehicle at the dealership until parts were available, approximately a one month wait. There was no provision for a written recall wait list - then notify the customer when parts are available. Nor was a loaner car available. I believe such a policy that requires customers to lose use of their vehicle for a month is a barrier to referenced recall compliance. I ask that Ford change their procedure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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