Ford Focus Complaints

22,326 consumer complaints on file.

#8010949June 3, 2002
SUSPENSION
WHILE DRIVING FRONT PASSENGER WHEEL MAKES A LOUD THUMPING NOISE. ALSO, STEERING WHEEL SHAKES ERRATICALLY. THERE IS ALSO A BURNING SMELL WHICH IS VERY HARSH. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762582June 3, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762587June 3, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, POWER TRAIN:AUTOMATIC TRANSMISSION, FUEL SYSTEM, GASOLINE:DELIVERY
AS A FINAL GESTURE OF GOODWILL, OUR LOCAL DEALERSHIP'S CUSTOMER SERVICE REPRESENTATIVE OFFERED US A 24 HOUR PERIOD TO CONSIDER A $2,000 TRADE-IN CREDIT TOWARD THE PURCHASE OF A NEW FORD VEHICLE AT 0% FINANCING. THIS WOULD HAVE MORE THAN DOUBLED MY DAUGHTER'S MONTHLY CAR AND INSURANCE PAYMENTS. BECAUSE HER JOB WAS NOT YET A PERMANENT POSITION, SHE WAS NOT IN A POSITION TO TAKE A $4,000 LOSS AND DOUBLE HER MONTHLY PAYMENTS. ONCE THAT OFFER HAD EXPIRED WE WERE MET WITH STONY INDIFFERENCE BY OUR LOCAL DEALERSHIP'S CUSTOMER SERVICE REPRESENTATIVE. AFTER SEVERAL CONVERSATIONS WITH HIM WE CAME AWAY CONVINCED THAT FORD CUSTOMER SERVICE POLICIES ARE INTENTIONALLY DESIGNED WITH SEVERAL GOALS IN MIND: 1) TO OFFER ONE'S LOCAL DEALERSHIP AS THE ONLY PATH OF RECOURSE OTHER THAN A NATION-WIDE 1 (800) CUSTOMER SERVICE LINE; 2) TO STAUNCHLY REFUSE TO PROVIDE THE NAMES AND MAILING ADDRESSES OF FORD CUSTOMER SERVICE REPRESENTATIVES AT THE LOCAL LEVEL AND/OR REGIONAL LEVEL; AND 3) TO DISCOURAGE MAILINGS TO THE NATIONAL CUSTOMER SERVICE REPRESENTATIVE (MICHAEL JORDAN) OR CEO (WILLIAM CLAY FORD) WITH COMMENTS SUCH AS "DON'T WASTE YOUR TIME, THEY DON'T EVEN OPEN THEIR MAIL." THE END RESULT IS THAT THE CAR OWNER FEELS TOTALLY POWERLESS ONCE THE GOODWILL OF THEIR DEALERSHIP'S IN-HOUSE CUSTOMER SERVICE REPRESENTATIVE HAS RUN OUT. WHEN COMBINED WITH HOLDING OPEN A 24-HOUR TRADE-IN OFFER TOWARD A MORE EXPENSIVE FORD VEHICLE, THE END RESULT WAS A PSYCHOLOGICALLY OPPRESSIVE HARD-SELL TACTIC.NO SAFETY DEFECT LISTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762574June 2, 2002
ELECTRICAL SYSTEM:IGNITION
TONIGHT MY HUSBAND WAS DRIVING FROM OUR HOME TO PICK UP OUR SON IN SOUTH JERSEY. HE WAS IN 3RD GEAR AND GOING APPROXIMATELY 30 MPH CAR JUST DIED. A TOW TRUCK CAME. CAR UNABLE TO START. THANKFULLY NOONE WAS WITH HIM AND IT WAS AT NIGHT BECAUSE A MAJOR ACCIDENT COULD HAVE HAPPENED. I SEE THAT 72 INCIDENTS OF SIMILAR FOCUS CARS DYING HAVE PREVIOUSLY BEEN REPORTED TO THE NHTSA. I WOULD LIKE MY CAR ADDED AS THE 73RD INCIDENT. ODDLY IT WAS AT 30,000 MILES LIKE IT HAS BEEN REPORTED HAPPENING TO THE OTHER FOCUS CARS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762524June 1, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
THE BRAKES ON THIS VEHICAL HAVE BEEN REPLACED SEVERAL TIME SINCE MY PURCHASE. ROTORS, CALIPERS PADS AND SHOES ONCE AT 12,000 MILES , PADS AND SHOES AGAIN AT 23,000. CALIPERS ROTORS AND SHOES AND DRUMS AT 48,000. SOMETHING IS WRONG.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010835May 31, 2002
AIR BAGS:FRONTAL, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE DRIVING AT 5MPH A FRONTAL COLLISION OCCURRED. UPON IMPACT, BOTH AIR BAGS VOILENTLY DEPLOYED CAUSING MAJOR INJURIES TO DRIVER, THERE WAS MINOR DAMAGE TO THE VEHICLE.*AK VEHICLE STALLED DUE TO FUEL SYSTEM FAILURE. FUEL PUMP HAS BEEN REPLACED. *JG *NLM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8010836May 31, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, FUEL SYSTEM, GASOLINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE DRIVING ON HIGHWAY, VEHICLE JUST STALLED OUT WITHOUT ANY WARNING.*AK THE VEHICLE STALLED AS IF IT HAD RUN OUT OF GASOLINE WITH AN ALMOST FULL TANK. AFTER LETTING THE ENGINE SIT FOR A FEW MINUTES, THE VEHICLE WOULD RESTART.THIS HAS OCCURRED SEVERAL TIMES WITHIN A FEW DAYS AND AT VARIOUS SPEEDS FROM 15 TO 65 MPH, CAUSING LOSS OF CONTROL OF VEHICLE. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010743May 30, 2002
STEERING, FUEL SYSTEM, GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER STATES THAT THE STEERING MECHANISM IS GETTING LOOSER THE MORE CONSUMER DRIVES, THE LOOSER STEERING WHEEL GETS. CONSUMER STATES THERE IS A LOT OF PLAY IN STEERING AND THAT MAKES IT VERY HARD TO STEER THE VEHICLE. *JB THE VEHICLE'S MILEAGE IS DECREASING FROM 300 MILES TO 200 MILES AND THEN TO 180 MILES FOR A FULL TANK OF FUEL. THE VEHICLE ALSO EXPERIENCES STALLING AND CHANGING GEARS HAS BEEN DIFFICULT. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010745May 30, 2002
SUSPENSION:REAR, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL), POWER TRAIN:AUTOMATIC TRANSMISSION, FUEL SYSTEM, GASOLINE
CONSUMER STATES WHEN DRIVING IF VEHICLE HITS A BUMP THE REAR END OF VEHICLE GOES FROM SIDE TO SIDE LIKE ITS LOOSING TRACTION OF THE ROAD. CAUSE IS UNKNOWN. JBCONSUMER FURTHER STATES THE VEHICLE USED TO GIVE THEM 300 MILES WHEN THE FUEL TANK IS FULL TO EMPTY. NOW THE VEHICLE GIVES THEM 180 MILES. THE VEHICLE ALSO HAS TROUBLE CHANGING GEARS AND HAS BEEN STALLING. THE DEALER SAYS THERE IS NOTHING WRONG. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762416May 29, 2002
FUEL SYSTEM, GASOLINE:DELIVERY
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762425May 29, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM, AIR BAGS
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010513May 28, 2002
AIR BAGS:SIDE/WINDOW
AIR BAGS DEPLOYED WITH MINOR FRONTAL IMPACT WHILE COMING TO A STOP. PASSENGER'S SIDE AIR BAG COVER FLIPPED UP AND SHATTERED ENTIRE WINSHIELD. ONLY DAMAGE TO OTHER VEHICLE WAS LICENSE PLATE FALLING OFF.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8010562May 28, 2002
VEHICLE SPEED CONTROL
VEHICLE ACCELERATES ON ITS OWN, ENGINE REVS. THROTTLE RECALL WAS DONE FIRST IN OCTOBER OF 2001, THEN A SECOND TIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010576May 28, 2002
ELECTRICAL SYSTEM:IGNITION:SWITCH
WHILE TRYING TO PARK IGNITION SWITCH LOCKED AND PREVENTED FROM TURNING THE STEERING WHEEL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010580May 28, 2002
ELECTRICAL SYSTEM:IGNITION:SWITCH
WHILE ENTERING KEY INTO IGNITION SWITCH THE KEY WOULD NOT ENTER ALL THE WAY THROUGH. HAD A LOCKSMITH FIX THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010607May 28, 2002
VEHICLE SPEED CONTROL:LINKAGES
WHEN BRAKING ENGINE REVS HIGH AND VEHICLE ACCELERATES FORWARD SUDDENLY AND UNEXPECTEDLY. A RECALL HAS BEEN ISSUED ON THE VEHICLE'S MAKE/MODEL; HOWEVER THIS VEHICLE WAS NOT INCLUDED DUE TO VIN. MANUFACTURER HAS BEEN NOTIFIED.PLEASE PROVIDE ADDITIONAL INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762346May 28, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
MY VEHICLE HAS JUST BEEN TURNED INTO OUR DEALERSHIP THIS MORNING, FOR THE SAME REPEATED PROBLEM OF ENGINE CHECK LIGHT COMING ON WHILE DRIVING VEHICLE. THIS IS OUR 5TH VISIT, AND WE ARE ON OUR 4TH EGR VALVE. SAME COMPLAINT, THE CAR DRIVES SLUGGISHLY, SHUTTERS AND ABOUT 2 MONTHS AGO SHUT OFF WHILE DRIVING. THIS HAPPENED WHILE MY 14 YEAR OLD DAUGHTER WERE DRIVING THE VEHICLE TRAVELING THROUGH A MAJOR INTERSECTION AT NIGHT. WE WERE IN THE PROCESS OF A LEFT HAND TURN, AT THIS PARTICULAR INTERSECTION, 2 LANES OF TRAFFIC ARE TURNING LEFT AT THE SAME TIME. WE WERE ON THE INSIDE LANE, MAKING OUR TURN AND THE FOCUS SHUT OFF. WE WERE NEARLY REAR ENDED, AND BARELY AVOIDED A LARGE INTERSECTION ACCIDENT WITH TRAFFIC BEHIND US QUICKLY BRAKING AND SWERVING INTO THE OTHER LANE. IT WAS TERRIFYING! WE HAVE HAD THE FUEL PUMP REPLACED, AND EACH TIME OF OUR COMPLAINT, THE DEALER CANNOT DIAGNOSIS THE DIRECT PROBLEM. I HAVE READ NUMEROUS ARTICLES REGARDING OTHER FORD FOCUS VEHICLES HAVING SIMILAR PROBLEMS. JUST RECENTLY HAVE READ ABOUT THE PAINT CHIPPING OFF FROM THE INSIDE OF THE GAS TANK, CAUSING A BLOCKAGE, SO THAT FUEL CANNOT FLOW THROUGH INTO THE PUMP. THERE IS A DEFINITE PROBLEM. HOW MANY OTHER FOCUS OWNERS ARE EXPERIENCING THESE SAME REPEATED DIFFICULTIES? I PURCHASED THIS VEHICLE FOR A GOOD RELIABLE CAR FOR MY 16 YEAR DAUGHTER TO EVENTUALLY HAVE, AND CONSIDERING THE EXPERIENCES I HAVE HAD WITH SHUTTERING, SHUT OFFS..DO NOT WANT TO PUT HER BEHIND THE WHEEL OF THIS CAR FOR SAFETY REASONS. OUR PAPERWORK FROM THE DEALERSHIP SEEMS TO ACCUMULATING, WITH NO DIRECT ANSWERS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#786013May 23, 2002
TIRES
CONSUMER STATED HE COULD NOT DRIVE MORE THAN 45 MPH, ANYTHING OVER FELT AS IF HE WAS LOSING CONTROL AND DRIVING THROUGH A CONTINUOUS PUDDLE, SWERVING FROM SIDE TO SIDE, TIRES ONLY HAD 6500 MILES ON THEM, DUNLOP SP SPORT W-10, P205/50R16, DOTU22V4M61501MA2520. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762208May 23, 2002
POWER TRAIN:MANUAL TRANSMISSION
STARTED TO NOTICE THAT THE TRANSIMISSION WOULD CLATTER AT ANY SPEED. CLATTER BECAME PRONOUNCED AND TOOK THE CAR IN AND IT HAD A BAD BEARING. THIS PROBLEM SEEMS TO BE A COMMON ONE. WHILE THE CAR HAS 60K ON IT ALL THE MILES ARE HIGHWAY AS I DRIVE IT 100 MILES ROUND TRIP PER DAY.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010357May 23, 2002
AIR BAGS:FRONTAL
CONSUMER STATES WHILE DRIVING AT 40 MPH, THE LEFT FRONT TIRE HIT A POT HOLE. THE RIGHT SIDE AIR BAG DEPLOYED. CONTACTED DEALER AND INFORMED NOT GOING TO DO ANYTHING ABOUT THE PROBLEM.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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