Ford Focus Complaints

22,326 consumer complaints on file.

#762803June 7, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CAR STALLED WHILE ON HIGHWAY ON 2 DIFFERENT OCCASIONS. ALSO WAS GETTING POOR GAS MILEAGE. BROUGHT IN FOR SERVICE PROBLEM SOLVED AFTER SECOND SERVICE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762806June 7, 2002
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, INTERIOR LIGHTING
I WANT TO REPORT A PROBLEM WITH MY FOCUS. MY CAR SEEMS TO HAVE A PROBLEM THAT THE DEALER IS NOT ABLE TO PINPOINT. WHENEVER I HAVE MY LIGHTS ON AT NIGHT I HAVE A BAD POBLEM WITH THE HEADLIGHTS FLICKERING ALONG WITH MY DASH LIGHTS. THE DEALER SAYS IT CANT DUPLICATE THE PROBLEM BUT IT HAPPENS EVERY TIME I TURN THE LIGHTS ON. MY NIECE ALSO HAS A 2000 FOCUS AND IT DOES THE SAME THING. I THINK THERE IS A PROBLEM WITH THE ELECTRICAL SYSTEM ON THIS CAR ALONG WITH THE MANY OTHER PROBLEMS WITH THIS CAR. HAVE YOU GOTTEN ANY OTHER COMPLAINTS OF THIS NATURE. IT SEEMS TO BE A GROUND PROBLEM. I HAVE ALSO NOTICED IT ON THE ROAD WITH OTHER FOCUSES THAT I SEE DRIVING AT NIGHT. PLEASE LET ME KNOW IF OTHER PEOPLE HAVE COMPLAINED ABOUT THIS PROBLEM THANK YOU HOWARD K. LAMB. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762807June 7, 2002
EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE ENGINE STALLS WHILE DRIVING AS IF IT IS GOING TO SHUT DOWN. THE SIGNAL LIGHTS WILL NOT STOP BLINKING WHEN MAKING LEFT OR RIGHT TURNS. THIS WAS REPAIRED BY EAST FORD IN FEB 2001 AND THIS PROBLEM IS BACK AGAIN. I FEEL THAT THESE ARE MORE DEFECTS IN THE FOCUS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762812June 7, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
APPROX, 1 MONTH AGO THE ENGINE STALLED OUT WHILE DRIVING ON THE HIGHWAY. 6/6/02 THE ENGINE STALLED OUT ON HIGHWAY OFFRAMP. 6/7/02 CAR STALLED OUT WHILE GOING APPROX 35MPH ON A CITY STREET. THIS SOUNDS ALARMINGLY LIKE THE "FOCUS" OF ONE OF THE TWO NEW INVESTIGATIONS BEING OPENED. I AM GOING TO TRY TO GET MY DEALER TO LET ME OUT OF MY LEASE. THANKS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762813June 7, 2002
ELECTRICAL SYSTEM:IGNITION
CAR SHUTS DOWN COMPLETELY, NO WARNING. THE FIRST TIME IT HAPPENED, THE CAR TOOK A WHILE TO RESTART, RADIO WOULDNT COME BACK ON. DEALERSHIP REPLACED RADIO. AFTER NUMEROUS TIMES IN THE DEALERSHIP, SERVICE MANAGER OF THE DEALERSHIP, AS REQUESTED BY FORD MOTOR CO, ASK SPECIFIC QUESTIONS AS TO HELP ISOLATE WHY IT WAS HAPPENING. I WAS ASKED IF I NOTICE THE LIGHTS DIM PRIOR TO CAR SHUTTING DOWN. I REPLIED, I DONT RECALL IF THE LIGHTS DIMMED BECAUSE I WAS MORE THINKING ABOUT IT IS DARK, I HAVE A BLACK CAR, NO LIGHTS, NO POWER & A SEMI COMING UP BEHIND ME, ON I40. MY THOUGHTS WERE OF NOT GETTING KILLED AT THAT MOMENT. THE CAR STARTED BACK UP, HOWEVER THE RADIO AGAIN DIDNT COME ON INCLUDING THE CLOCK. THE LAST TIME IT WAS BROUGHT IN AFTER IT SHUT DOWN, I BROUGHT IT INTO THE DEALERSHIP WITH THE RADIO AND CLOCK NOT WORKING. IT WAS KEPT FOR ONE WEEK AND I WAS ADVISED THE RADIO WORKS, IT MERELY HAS A LOOSE FACE PLATEON THE RADIO & YOU HAVE TO KEEP" HITTING THE CONTROL TO GET IT ON. I KNOW FIRST HAND THE RADIO SHUTTING DOWN IS A RESULTING OF COMPLETE POWER LOSE (INCLUDING THE CLOCK). I DONT THINK A LOSE FACE PLATE ON THE RADIO WILL CAUSE THE CAR TO SHUT DOWN. THIS HAS BEEN GOING ON FOR OVER A YEAR NOW. FROM WHAT THE DEALERSHIP SAYS, AFTER CONSULTING FORD , THEY HAVE REPLACED ANYTHING THE CAN BE REPLACED. I HAVE BROUGHT THIS CAR MANY TIMES. THE DEALER HAS LESS REPAIR INVOICES BECAUSE THEY HAVE COMBINED MULTIPLE REPORTS INTO ONE. IF YOU COUNT THE DEALERSHIP RECORDS OF HOW MANY TIMES, IT IS ALARMING. I PURCHASED WHAT I THOUGHT WAS A SAFE CAR. 99%OF MY DRIVING IN ON THE INTERSTATE. I FEAR DRIVING THIS CAR AND DONT WANT TO PROVE IT IS UNSAFE BY MY DEATH. OTHER PROBLEMS W/CAR: TRACTION CONTROL FUEL GAUGE. ENGINE SURGES AT IDLE KEY SOMETIMES WILL NOT GO IN AND TURN, SOMETIMES THE KEY WILL BE STUCK AND YOU HAVE TO KEEP TRYING IT TO GET IT OUT. CAR LOCKS ITSELF AFTER YOU EXIT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762814June 7, 2002
SUSPENSION:FRONT, VEHICLE SPEED CONTROL:LINKAGES
THE ACCELORATOR CABLE STUCK ON THE VEHICLE CAUSING THE RPM'S TO INCREASE AND THE VEHICLE NOT TO STOP. BECAUSE OF VERY CAREFUL DRIVING, NO ONE WAS INJURED. FORD CLAIMS THIS IS A "MINOR PROBLEM". SECONDLY, PHIL LONG REPLACED SOME FRONT SUSPENSION PARTS BECAUSE THEY WERE DEFECTIVE. FROM THAT DAY THE VEHICLE HAS HAD EXCESSIVE FRONT END NOISE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011268June 7, 2002
FUEL SYSTEM, GASOLINE
WHILE DRIVING 20 MPH, VEHICLE WILL COMPLETELY SHUTDOWN. AFTER INSPECTION BY DEALER, IT WAS DETERMINED THAT FUEL PUMP HAD FAILED. *AK NOT ONLY THE FUEL PUMP, BUT FUSE TO FUEL PUMP AND GASKET FOR FUEL PUMP WERE REPLACED. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011269June 7, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING 35-40 MPH VEHICLE COMPLETELY SHUTSDOWN WITHOUT WARNING, CAUSE UNKNOWN. DEALER CANNOT IDENTIFY CAUSE. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011270June 7, 2002
SUSPENSION
WHILE DRIVING OVER 50 MPH EXTREME VIBRATIONS OCCURS WITHIN STEERING WHEEL, CAUSING LOSS OF VEHICLE CONTROL. CAUSE UNKNOWN. DEALER HAS BEEN NOTIFIED. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011275June 7, 2002
AIR BAGS:FRONTAL, SEAT BELTS:FRONT:ANCHORAGE
VEHICLE WAS INVOLVED IN A MINOR COLLISION IN WHICH DRIVER AND PASSENGER'S AIR BAGS DEPLOYED, AND PASSENGER SUSTAINED MAJOR INJURIES. DEALER HAS BEEN NOTIFIED. *AK CONSUMER ALSO STATED THE SEAT BELTS DID NOT PERFORM PROPERLY. YH
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8011293June 7, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, STEERING:HYDRAULIC POWER ASSIST SYSTEM, STRUCTURE:BODY:TRUNK LID, VISIBILITY:WINDSHIELD WIPER/WASHER, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
WHEN SLIPPERY OUT, THE BRAKES WILL NOT GRASP PROPERLY. THEREFORE, THE VEHICLE WILL SLIDE. DEALER CAN NOT DUPLICATE PROBLEM.*AK CONSUMER ALSO EXPERIENCED THESE DIFFICULTIES AS FOLLOWED, POWER STEERING SYSTEM (EXPLODED, W/3-4 WEEK REPAIRS), TRUNK LOCK WAS BROKEN, KEYLESS ENTRY SYSTEM WORKS IMPROPERLY, THE TRUNK LOCK HAS BEEN REPLACED TWICE, THE RADIO HAS BEEN REPLACED 3 TIMES & STILL OCCURS, THE WINSHIELD ARM RECENTLY BROKE, AND CONCLUDES THAT THE VEHICLE ALSO SLIDES IN DRY WEATHER. CONSUMER ADDS THAT SHE HAD FILED A COMPLAINT W/ BOARD OF FORD, THE CASE WAS LOST AFTER RECIEVING A LOANER CAR (DUE TO TAKING VEHICLE IN FOR REPAIRS) AND SAYS THAT SHE CANNOT AFFORD TO BUY OUT THE LEASE (WILL HAVE TO WAIT UNTIL OCT 2002) *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011302June 7, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE STALLED 4 TIMES, ALWAYS WHEN SLOWING DOWN TO COME TO A STOP. DEALER CANNOT FIND CAUSE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#566012June 6, 2002
AIR BAGS:FRONTAL
WHILE DRIVING, VEHICLE WAS INVOLVED IN A SINGLE CAR FRONT-END COLLISION. THE DRIVER SIDE AIR BAG DEPLOYED AS EXPECTED, HOWEVER SOMETHING IN THE PROCESS CAUGHT THE SLEEVE OF DRIVER'S JACKET ON FIRE. DRIVER RECEIVED SEVERE BURNS. THERE WAS AN AREA THE SIZE OF THE HOLE IN THE JACKET WHERE THE MATERIAL HAD MELTED TO THE AIR BAG. CONSUMER BELIEVES THAT THE PROPELLANT USED TO DEPLOY THE AIR BAG CAUSED THE FIRE. CONSUMER WAS ADVISED THAT THE AIR BAGS CAN DEPLOY AT TEMPERATURES OF 500 DEGREES FAHRENHEIT. HOWEVER NO SUCCESS IN CONTACTING MANUFACTURER CONCERNING THE PROBLEM. *TT *YD *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#762716June 6, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, TIRES
I HAVE REPORTED NUMEROUS PROBLEMS TO YOU WITH THIS LEMON. THE DEALER WAS TOLD WHEN THE CAR HAD 5000 MILES, THAT THERE WAS A BRAKE PROBLEM. SEVERAL EXPERTS HAVE NOTED THAT THERE WAS A FAULTY CALIPER CAUSIING THE BRAKES TO FAIL AND THE TIRES TO CONTINUALLY BLOW OUT, RESULTING IN NUMEROUS ROADSIDE EMERGENCIES. THE DEALER HAS REUSED TO EITHER REPAIR, OR REPLACE THE CAR FROM THE BEGINNING STATING THEY WILL NOT LOSE MONEY AND THAT THE SAME THING HAS NOT OCCURRED OFTEN ENOUGH. THE CAR IS INOPERABLE SINCE THE DEFECTIVE CALIPER, THE ROTORS, AND THE SHOES ARE ALL SEVERELY WORN. THE REPAIR SHOPS STATE THAT THE CAR IS TOO NEW TO GET THE PARTS AND THAT ONLY FORDD CAN GET THE PARTS. THEY WANT ME TO PAY $200 MINIMUM FOR EACH ITEM OF AT LEAST FOUR, SAYING THEY WILL HAVE NOTHING TO DO WITH IT. THIS IS WHAT THEY HAVE BEEN STATING SINCE MY COMPLAINTS BEGAN. I HAVE REPORTED THESE FACTS TO YOU BEFORE, NUMEROUS TIMES, AS WELL AS BY TELEPHONE. I HAVE GOTTEN NO RESULTS. I AM DISABLED AND HAVE SPENT THE LAST WEEK HOME ALONE WITHOUT THE ABILITY TO GET MY MEDICAL CARE, AND OTHER NEEDS. THIS CANNOT GO ON.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762748June 6, 2002
VEHICLE SPEED CONTROL
6/3/02 : MY FORD FOCUS WAS ACCELERATING ON AN ENTRANCE RAMP TO INTERSTATE 70 IN ABILENE, KANSAS, AND UPON REACHING ABOUT 40 MPH IT SUDDENLY STALLED. FORTUNATELY, THERE WAS PLENTY OF SHOULDER TO PULL OFF ONTO. AFTER ABOUT 20 MINUTES, THE CAR WAS ABLE TO CONTINUE ON TO MANHATTAN, KANSAS, WITHOUT FURTHER PROBLEM. LATER THAT EVENING WHEN ATTEMPTING TO MOVE THE FOCUS FROM MY DRIVEWAY INTO MY GARAGE, IT STARTED UP OK, BUT THEN STALLED AFTER ABOUT 5 SECONDS. IT STALLED ABOUT 5 SECONDS AFTER EACH TIME IT STARTED. I MADE AN APPOINTMENT WITH THE DEALER, DICK EDWARDS FORD, IN MANHATTAN, KANSAS, FOR 6/5/02. I DID NOT DRIVE THE VEHICLE ON 6/4/02. ON 6/5/02, I STARTED THE VEHICLE AND BEGAN DRIVING TO THE DEALER TO HAVE THE PROBLEM CHECKED/FIXED. ABOUT 2 MILES FROM MY HOUSE, THE FOCUS SUDDENLY STALLED AGAIN. I HAD THE CAR TOWED THE REMAINING 3 MILES TO THE DEALER. 6/6/02 : THE FOCUS IS CURRENTLY SITTING IN THE SERVICE BAY AT DICK EDWARDS FORD IN MANHATTAN, KANSAS. TOMORROW (6/7/02) THE FUEL PUMP AND FUEL FILTER ARE SUPPOSED TO BE REPLACED AT THE COST OF $500.00 (ESTIMATE). TONIGHT (6/6/02) I SAW A REPORT ON THE CBS EVENING NEWS ABOUT FORD FOCUSES BEING INVESTIGATED FOR STALLING PROBLEMS. PERHAPS IT IS MERE COINCIDENCE, PERHAPS NOT. THE REPORT ALLEGED THAT THE PROBLEM MIGHT BE A RESULT OF DEBRIS ACCUMULATING IN THE FUEL TANK. ALSO NOTEWORTHY IS THE FACT THAT MY FOCUS HAD ITS 100,000 MILE MAINTENANCE PERFORMED ON 4/19/02, INCLUDING A NEW FUEL FILTER AND TUNE-UP. I WOULD ALSO LIKE TO SAY THAT DICK EDWARDS FORD HAS DONE ALL THE MAINTENANCE ON THIS VEHICLE AT 5000 MILE INTERVALS. I AM FILING THIS REPORT BECAUSE I HAPPENED TO SEE THE EVENING NEWS TONIGHT. HOW MANY PEOPLE DID NOT SEE THE REPORT AND HAVE HAD, OR ARE EXPERIENCING THE SAME PROBLEM AS I AM NOW? THANK YOU VERY MUCH. I LOOK FORWARD TO HEARING FROM YOU.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011233June 6, 2002
AIR BAGS:FRONTAL
VEHICLE WAS INVOLVED IN A FRONTAL COLLSION OF 1-5 MPH AND BOTH AIR BAGS DEPLOYED, CAUSING FRONT WINDSHIELD DAMAGES ON PASSENGER'S SIDE. DRIVER SUSTAINED 2ND DEGREE BURNS ON RIGHT FOREARM AND SOME ON HIS RIGHT HAND. DEALER AND MANUFACTURER WERE NOT NOTIFIED AT THIS TIME. .*AK.*NLM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#565954June 5, 2002
POWER TRAIN:MANUAL TRANSMISSION, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, EXTERIOR LIGHTING:BRAKE LIGHTS, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
WITHIN THE FIRST YEAR OF PURCHASE, THE VEHICLE NEEDED A NEW TRANSMISSION BECAUSE OF A LEAK AND A WHIRRING SOUND WHILE IN MOTION. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011074June 5, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
WHILE VEHICLE IS BEING DRIVEN AN UNUSUAL NOISE OCCURRED IN THE ENGINE COMPARTMENT. AFTER INSPECTION BY DEALER PROBLEM WAS DIAGNOSED AS PREMATURE BRAKE WEAR. PLEASE GIVE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011126June 5, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING, VEHICLE WILL JERK, ON ONE OCCASION IT WOULD NOT GO MORE THAN 35MPH AND THEN IT STALLED, VEHICLE HAS ALSO STALLED AT HIGHWAY SPEEDS. THIS HAS HAPPENED NUMEROUS TIMES. CONTACTED DEALER WHO CANNOT FIX THE PROBLEM.*AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762697June 5, 2002
POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT, SUSPENSION:MULTIPLE AXLE, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:DRUM
C V JOINT AND SHAFT FELL APART WHEN THE CAR WAS PUT IN REVERSE LEAVING DRIVEWAY. PIECES THROW EVERYWHERE.WHEEL BEARINGS MELTING TO REAR DRUMS . BACK DRUMS REPLACED AND ALL 4 WHEEL BEARINGS. DOOR LOCK SYSTEM REPLCED AFTER STOP WORKING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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