Dodge Journey Complaints

5,556 consumer complaints on file.

#11419927June 7, 2021
UNKNOWN OR OTHER
1- My steering started making a noise when I would make a right turn. I took it to the dealer service and they informed me that the metal battery holder completely rusted away and the battery dropped down onto the inner wheel well and when I made a turn it would hit the tire and steering arm. When this started I had not driven the car after that because I felt unsafe. So I called Chrysler Customer Service and ask them to refund my money for the repair ($700+} since I Told them of possibly be injured or killed if the steering locked up while driving. They gave me a case number and said they would review it. They denied the request and blew me off with " it's out of warranty". I said I knew that and you were not concerned with my family's safety. So I need your help to recalling all Journeys which could happen to them. 2- The lugs nuts on dodges are covered in a casing and after a few years they separate from the nut. This is a big problem because the lug wrench not longer fits and I had to buy a MM deep socket to fit that nut when I would have fix a flat tire. You should review that too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420017June 7, 2021
POWER TRAIN
The contact owns a 2016 Dodge Journey. The contact stated while driving 30 Mph, the vehicle stalled with the check engine warning light illuminated. The vehicle was driven to an independent mechanic to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was then towed to a dealer and it was confirmed that the transmission had failed and needed to be replaced. The manufacturer was notified of the failure and the contact was informed that the Vin was not under recall. The vehicle was not repaired. The failure mileage was 46,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420052June 7, 2021
POWER TRAIN
Transmission had gone out at 102,368 miles. First service on the transmission is at 120,000 miles. Paid for the transmission out of pocket. It went out again 2 weeks later. Put in a 3rd transmission and it lasted several months and went out again. This will be the 4th transmission. There was a recall but I didn’t fall in the parameters but it’s the same issues as the recall, same year make and model. There no reason why it should be a recall. That’s 3 replacement transmission in under a year. All transmission were bought from Victorville motors. A dodge Chrysler car dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419831June 6, 2021
VISIBILITY/WIPER, ENGINE
As I am drive my car will slow down almost as if it’s gonna shut off then began to rev up and feel as if it’s jumps back into gear. I been looking through issues with this car and I see the transmission solenoid has been a problem. Seems as if this is the issue with my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419791June 5, 2021
POWER TRAIN
Transmission is consistently slipping on the upshift from 2nd to 3rd gear, there is no warning light coming on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419611June 4, 2021
ELECTRICAL SYSTEM
fire risk of wiring breaking at upper right corner at liftgate (rear hatch door) wiring is breaking within rubber boot. this cause a fire risk. Other issues is rear lights failure. This hazard has high risk of Rear end collisions. This wire breakage has very dangerous outcome but easy to recall and save lives. I will be fix my wife car before this car gets my family killed. I will also be send the bill for it to maker of the car. This is a noted problem by many dodge owners nation wide. please look into it. SFC[XXX], US ARMY the car number is vin number [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11419156June 1, 2021
ENGINE
Vehicle stalls intermittently, when coming to a stop at a light or Stop Sign.This has occurred on multiple occasions and could result in serious injury or Death. The latest date was yesterday May 31,2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419283June 1, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Front driver side door wiring caught on fire while driving, which now none of the windows work.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11418861May 28, 2021
ENGINE, ELECTRICAL SYSTEM
Something in the engine is causes the alternator to die. I’ve gotten it changed 3 times within a year. The car has been having multiple issues since I purchased it. The file is to lengthy to upload
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418587May 26, 2021
ENGINE
Just before my warranty was up I got a check engine light and the car started running really rough almost like it was gonna die when I came to a stop. I called the dealership and they told me they would try to get me in at the next availability. With the end of my warranty closely approaching I told them this wasn’t an option. They finally got my car in after I made a few demanding phone calls to the right people and come to find out that somehow some hardware in my engine came loose and it was causing very abnormal wear on my lifters and so they “fixed” the problem. Fast forward a few months and now I’ve been having an annoying ticking noise coming from my engine. I tried using Seafoam, nada. I tried using Lucas High Mileage additive, no dice. So I took it to a trusted mechanic as it is now well outside my warranty and he told me “it’s your lifters” which I already had a feeling it would be just by listening to the sound as between and idle and acceleration. So being I have over 167k miles on it it’s not even worth fixing. Oh and just a side note, my mechanic also mentioned to me that he fixed 4 other Journeys that week which tells me that Dodge has a serious problem with these model cars that they will not address. Oh and just for the record, I have the garbage 3.6L Pentastar engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416731May 15, 2021
STEERING
KNOWING THAT CERTAIN MODELS OF JOURNEY ARE INCLUDED IN A STEERING LINES PROBLEM MINE IS NOT BUT IT'S EXPERIENCE SOME WEIRD ISSUES WHEN YOU TURN RIGHT IN THE STANDING STILL MODE IT OFFERS ABSOLUTELY NO ASSISTANCE FROM THE SYSTEM. YOU START RIDING AND THEN IT'S KIND OF NORMAL.THE PUMP IS NO LEAKING OR MAKING ANY WEIRD NOISES, ONLY WHEN YOU ATTEMPT TO TURN RIGHT IN THE STAND STILL POSITION IT MAKES A FUNNY NOISE FOLLOW BY NO ASSISTANCE WHATSOEVER. THANKS FOR THE ATTENTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416624May 14, 2021
POWER TRAIN, UNKNOWN OR OTHER
I GOT A VEHICLE FROM CARVANA AND HAVE HAD TO TAKE IT TO THE CHRYSLER DEALERSHIP SEVERAL TIMES TO BE REPAIRED. GOT IT BACK 2 DAYS AGO AND NOW SEEMS LIKE THE REAR END IS ABOUT TO FALL OFF AND THEY SAID THEY CAN'T GET IT IN FOR 2 WEEKS AND SENT ME HOME DRIVING IT YET AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416626May 14, 2021
SEATS, VISIBILITY/WIPER
HEAD REST BROKE WHEN WE LEANED BACK TO GRAB A TOY. THE LINKAGE TO THE WIPERS (TO SPRAY THE WINDSHIELD) BROKE A FEW DAYS AGO. WE NOTICED IT WHEN SPRAYING THE WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416630May 14, 2021
ENGINE
THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THERE WAS A KNOCKING SOUND COMING FROM THE ENGINE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO CARLOCK CHRYSLER DODGE JEEP RAM OF TUSCALOOSA (550 SKYLAND BLVD E, TUSCALOOSA, AL 35405, (205)759-4421) BUT WAS NOT YET DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 249,712.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416435May 13, 2021
SERVICE BRAKES, WHEELS
WHEN THE CAR IS IN CRUISE CONTROL IT WILL NOT STOP WHEN BREAKS ARE BEING HIT IT CAUSE THE CAR TO GO OFF THE ROAD AND ALMOST KILL AND THE WHEEL KNOCKED UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415572May 7, 2021
SEATS, UNKNOWN OR OTHER
ON 5/6/21, WHILE THE VEHICLE WAS RUNNING AND STATIONARY, WAITING TO TURN LEFT THROUGH AN INTERSECTION ON CITY STREETS, THE AHR (ACTIVE HEAD RESTRAINT) RANDOMLY DEPLOYED IN THE DRIVER HEADREST. MY HUSBAND, WHO WAS DRIVING AT THE TIME, THOUGHT WE HAD BEEN REAR ENDED DUE TO THE LOUD NOISE IT MADE AND THE FORCE WITH WHICH IT HIT THE BACK OF HIS HEAD. THE VEHICLE HAS NEVER BEEN IN A COLLISION AND IS UP TO DATE ON MAINTENANCE. RESEARCHING THE AHR ONLINE BROUGHT UP DOZENS OF ARTICLES ABOUT THIS PROBLEMS OCCURRING IN DODGE JOURNEYS (YR 2010- 2018) BUT IT HAS YET TO OFFICIALLY BE LISTED FOR RECALL EVEN THOUGH A CLASS ACTION LAWSUIT WAS FILED FOR THE ISSUE. WE CALLED OUR LOCAL DODGE DEALERSHIP AND THEY INFORMED US THE HEADREST COULD NOT BE REPAIRED ONCE DEPLOYED AND THAT A NEW ONE WAS NEEDED, QUOTING US ROUGHLY $575.00 TO DO SO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415466May 6, 2021
AIR BAGS, STRUCTURE:BODY
WE WERE HIT ON OUR ENTIRE PASSENGER SIDE BY AN OUT OF CONTROL DRIVER, THE SIDE OR FRONT AIRBAG DID NOT DEPLOY, MY WIFES HAND WAS BROKE AND MY SONS HEAD BOUNCED OFF THE BACK PASSENGER WINDOW.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11415475May 6, 2021
SEATS
THE FRONT PASSENGER SIDE HEADREST DEPLOYED RANDOMLY WHILE THE CAR WAS AT REST IN THE CURB LANE. UPON LOOKING AT THE INSIDE OF THE HEADREST, THE PLASTIC BRACKETS THAT PREVENT IT FROM DEPLOYING HAVE CRACKED AND BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414836May 4, 2021
POWER TRAIN
2016 DODGE JOURNEY. CONSUMER STATED THAT SHE LOSS POWER WHILE OPERATING HER VEHICLE. *LD THE CONSUMER STATED THAT THE THROTTLE BODY WAS REPLACED. THE CONSUMER REQUESTED TO BE REIMBURSED THE COST OF REPAIRS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415066May 3, 2021
ELECTRICAL SYSTEM, POWER TRAIN
THE CAR SLIPS OR JERKS WHEN IT SHIFTS INTO GEAR, USUALLY WHEN GOING FROM FIRST TO SECOND. IT IS AN AUTOMATIC AND THIS HAPPENS WHILE IT IS IN MOTION. THERE HAVE BEEN MULTIPLE MECHANICS LOOK AT AND THE TRANSMISSION WAS REBUILT TWICE BUT THE PROBLEM STILL PERSISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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