Dodge Journey Complaints

5,556 consumer complaints on file.

#11489376October 15, 2022
UNKNOWN OR OTHER
Rear view camera intermittently displays a fuzzy or upside down screen that limits my ability to view what is behind the vehicle, increasing the risk of a crash. Note, I received recall notice 22S06/NHTSA Recall 22V082 for anther vehicle with the same problem so I'm not sure why there wasn't a recall on the Dodge Journey.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489270October 14, 2022
ENGINE, SERVICE BRAKES, STEERING
When driving the car will go into limp mode with no warning. When the car shuts off I have no control of steering wheel and brakes. Thus cam shaft was replaced but the issue now persists. Now the engine is stalling and caused the steering hose to bust and head gasket is blown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489275October 14, 2022
ENGINE, SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2017 Dodge Journey. The contact stated while driving 65 MPH, the oil warning light illuminated, and the vehicle stalled. The vehicle was not drivable. The contact towed the vehicle to her residence the next day. The vehicle was then towed to a collision shop where the mechanic retrieved several fault codes. The vehicle was not repaired. The contact towed the vehicle to an independent mechanic and was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was towed back to her residence. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The contact also stated that the front passenger’s side headrest had deployed independently. The manufacturer had not been informed of the failure. The failure mileage was approximately 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488895October 12, 2022
POWER TRAIN, SERVICE BRAKES
The vehicle started making a whining noise, also brake light came on, vehicle lost ability to brake in open traffic, slipping in and out of gear, vehicle loss power while driving in open traffic. This all began on or around 10/8. The engine light came on in the vehicle after which time the vehicle was no longer driven by owner as a safety precaution. On 10/11 the vehicle was diagnosed by Aamco transmissions. The mechanic advised the vehicle had experience hydraulic pressure failure, the hydraulic pump in the vehicle went out unexpectedly. The mechanic said all fluids were inspected and topped off and look well all except transmission fluid, which was described as burnt. The mechanic explained that because of the pump failure the transmission wasn’t receiving any pressure. I found an open recall not specific to my VIN but specific to 2016 Dodge Journeys that was for power train automatic transmissions. Recall number was S44. Another recall number was 16V461000. The consequences of this recall is exactly what my vehicle experienced. AAMCO also confirmed they see this a lot with my type of vehicle. My vehicle is available for inspection. My safety was gravely out at risk as I drive a lot taking my kids to basketball practice. I live in a very busy area metro Atlanta and have used the expressway often I could have loss the ability to brake at a higher speed or completely shut off in the middle of high speed traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488378October 7, 2022
FUEL SYSTEM, GASOLINE
The contact's sister-in-law owns a 2017 Dodge Journey. The contact stated she smelled an abnormal gasoline odor inside the cabin of the vehicle. The contact opened the hood and became aware of gasoline bubbling up from the fuel line. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the fuel line needed to be replaced. The vehicle had not been repaired. The mechanic researched and related the failure to NHTSA Campaign Number: 16V814000 (Fuel System, Gasoline). The manufacturer had not been informed of the failure. The failure mileage was 61,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487813October 4, 2022
POWER TRAIN
The contact owns a 2015 Dodge Journey. The contact stated while driving approximately 15 MPH, the vehicle was jerking. The contact stated that the RPM’s increased; however, the vehicle failed to accelerate as needed. There were no warning lights illuminated. The contact stated that the failure persisted and while coming to a stop at a red light, the vehicle was stalling. The contact pulled over and the vehicle lost motive power. The contact stated that the vehicle failed to restart. The vehicle was then towed to a local dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and confirmed there was no recall associated with the VIN. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487513October 2, 2022
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
While driving at any speed the vehicle will start jerking and RPM's will rev way up and heat Guage will fluctuate like the car is going to over heat but immediately drops back down to normal, when I let off the gas the vehicle starts to slow down very quickly like if I was pushing the break pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487547October 2, 2022
UNKNOWN OR OTHER
Drivers side headrest deployed without warning and without a crash. Internal Plastic clips broke causing deployment. Thankfully I was only sitting in the car and not driving. It is a powerful jolt to the back of the head.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487237September 30, 2022
ELECTRICAL SYSTEM
My car battery dies over night. Leaving me stranded. I have replaced the battery 5 times in 2 years. I have looked this problem up and there are a huge number of complaints online from Journey owners with the same issue. As a company, Dodge should stand behind their products & issue a recall to fix this problem. I can not keep affording to have my car towed and replacing batteries.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486909September 28, 2022
SEATS, UNKNOWN OR OTHER
When driving down the road, all of a sudden I felt a huge jerk, and heard a loud noise. I thought that we had got hit from the back of the vehicle. However, we had not been hit. My passenger seat's headrest had deployed. It looks as if the brackets inside had broken. I could have wrecked my car and injured my children inside because it was so sudden and scared me!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486043September 23, 2022
ELECTRICAL SYSTEM
Igntion did not turn over on first attempt, however, it did turn over after turning key back to off position and trying again. I was in a parking lot and it was daylight. I have not had vehicle serviced at this point as it did turn over. There was no warning messages or symptoms prior . It is unknown at this time if this will happen again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485781September 22, 2022
ELECTRICAL SYSTEM
Anti lock system engage comes on while driving , causing vehicle to shut down was informed by dealership ( where diagnostic was done )to take vehicle to manufacturer this has been ongoing issue for months. I have paid money on serveral tow bills (stuck on roads )and numerous out of pocket expenses. I am paying car notes but “ walk “ or pay for alternative transportation for safety for “ myself “ and children
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485446September 20, 2022
STEERING
The contact's wife owns a 2013 Dodge Journey. The stated while driving 65 MPH, the power steering assist failed without warning. The contact used excessive force to steer the vehicle off to the side of the roadway. The contact got a ride home and trailered the vehicle back to his residence. Upon investigation, the contact discovered NHTSA Campaign Number: 16V273000 (Steering). The dealer was notified of the issue and the contact was informed that the VIN was not included in the recall. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485358September 19, 2022
ENGINE
The engine started racing, but did not show on the Tachometer. No dashboard lights. This problem started this morning (9-19-22). When I put it in gear, it jerks. I have to be extra cautious not to hit anyone or anything. I have had this car almost 2 years. It has been doing fine. I don't understand what could be causing this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485147September 19, 2022
AIR BAGS
The front passenger head rest deployed while parked due to the plastic piece inside the head rest broke that holds the pin that locks the head rest in place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484956September 17, 2022
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The headlights have condensation inside them. I had them replaced in December of 2019 as were under warranty at the time. Two and a half years later, I noticed I’m having the same issue as before. There is condensation inside the headlights. The dealer told me I needed to contact their corporate office to see what can be done. I called Dodge Corporate office and was told they weren’t going to cover the replacement cost because the warranty expired. This is a safety issue and it appears Dodge won’t stand behind their product.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484216September 13, 2022
ELECTRICAL SYSTEM
The contact owns a 2015 Dodge Journey. The contact stated the radio had an electrical shortage. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484010September 12, 2022
VEHICLE SPEED CONTROL:THROTTLE, ENGINE, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
The contact owns a 2013 Dodge Journey. The contact stated that on numerous occasions while driving at various speeds, the vehicle stalled without warning. The contact then stated that her husband was able to tow the vehicle to the residence. The vehicle was then towed to the dealer where they disconnected the Bluetooth module. The contact stated that the vehicle was operable however, a few days later, while driving, the check engine and throttle body warning lights illuminated, and the vehicle stalled again. The contact stated that she allowed the vehicle to rest for fifteen minutes to before being able to restart the vehicle. Additionally, the contact stated that the vehicle had been taken to an inspection station to be inspected but failed due to the mass air flow sensor. The contact stated that she took the vehicle to an independent mechanic where it was diagnosed that the mass air flow sensor needed to be replaced. The mass air flow sensor was replaced however, the vehicle failed inspection again. The contact then stated that on another occasion while driving, the vehicle failed to respond while the accelerator pedal was depressed and stalled without warning. The traction control, check engine, and the electronic throttle control warning lights remained illuminated. The contact was concerned for her safety while operating the vehicle. The contact then stated that she took the vehicle to another independent mechanic where it was diagnosed that the throttle body and crankshaft needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was repaired multiple times for the throttle body, crankshaft, and mass air flow sensor; however, the failure recurred. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not under recall. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483697September 9, 2022
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2013 Dodge Journey. The contact stated that the ABS and brake warning lights were illuminated on the instrument panel. The vehicle was taken to an independent mechanic who stated that the vehicle had experienced a similar failure as mentioned in NHTSA Campaign Number: 15V675000 (Electronic Stability Control, Service Brakes, Hydraulic). The vehicle was not repaired. The dealer was contacted and stated that the VIN was not included in the recall. The manufacturer was not contacted. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483040September 6, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES
Electrical - the vehicle while driving just shut off. No power, no lights, the engine died. The vehicle was brought to a stop, placed in park and then restarted without issue. The ABS system - the brakes failed to work. While at a stop light, brakes depressed, the vehicle began rolling backwards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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